How do I know I’m buying genuine king when purchasing second hand?
Hello Tracey, Thank you for your inquiry. To ensure that you are purchasing authentic King Living furniture, we will need to verify the order number in our system. It's important to note that if you purchase a King Living product second-hand, the 2-year manufacturer warranty for the lounge will be null and void.
Best regards, AJ Jose, King Living
Hello, we were lucky enough to purchase a pre loved Jasper lounge in excellent condition but I’m not sure when it was purchased new ~ I can’t find any hidden pockets on the arms & was hoping to purchase a tray table but can’t figure out how to attach it. Can you advise what tray table would suit an older model lounge & how to attach?
Dear Natasha, Thank you for contacting King Living. To ensure that we can provide you with a comprehensive response to your inquiry, we kindly request your assistance in locating the order details in our system. Could you please send an email to customercare@kingliving.com.au and provide as much of the following information as possible:
- Invoice number - Mobile number associated with the original order - Name listed on the original order - Address at the time of purchase - Year of purchase
If you do not have the original order details readily available, you may find a white tag attached to your lounge. This tag could be located in a pocket or within the covers. It should have a barcode, and beneath it, you will find a sequence of numbers or letters or a combination of both.
We look forward to hearing from you soon.
Warm regards, AJ Jose-King Living
Ok will do ~ thanks so much for getting back to me so quickly
We are delighted to extend our support, Natasha. We'll wait for your email regarding your inquiry and we will eagerly anticipate your communication. Have a lovely weekend.
Kind regards, AJ Jose, King Living
Hi all, are we able to wash the jasper covers on a delicate cycle with just water to clean them? Or must they be cleaned a certain way? Thanks.
Dear Phoebe, Thank you for your enquiry. Please click these links to learn more about product care and maintenance: external link external link We hope this helps and have a lovely day! Regards, AJ Jose-KING
It doesn’t. It just says don’t use detergents. So can we remove the covers and machine wash them safely? Or must they be cleaned a certain way. Spot cleaning doesn’t work if the whole cover is looking worn over the years of use.
Hello Phoebe,
We recommend having a professional cleaning service instead. To request a quote, please use this link: external link
Stay safe and well.
Sincerely, AJ Jose-KING
Hi King
While that's a great idea unfortunately we live in the NT and access to professional cleaning services aren't available. Can you please advise on the question originally asked?
Thanks
Dear Phoebe, May I ask you to reply to us in an email to customercare@kingliving.com.au. I would like to know your order number and your mobile number. Once I have the details I will ask our fabric specialist what is best for cleaning your sofa. It will depend mainly on the fabric type. Look forward to hearing from you soon. Regards Deb KING
We bought our Jasper lounge in 2013 and have loved it. The covers are still going strong (we had them professionally cleaned once a few ears ago) but now we need to replace the inserts (the springs are poking through the foam).
I have a problem similar to one of the other reviewers above. I have called, emailed, and submitted online requests for quote, with images, multiple times and I am getting no response from King. No-one has ever contacted me directly. I've been able to get staff on the phone a couple if times, but have only been redirected around the organisation and eventually back to the website.
It is hugely frustrating, especially as I have been a big advocate for King up until now. I hope I can get a response from King here.
Dear Julie, Thank you for your message and I'm sorry to hear that you still have gotten any update regarding the recovery quote request for your Jasper. I'll be more than happy to pass this on to our KingCare Specialist. Please email your original order number, your active mobile number and your present residential address to customercare@kingliving.com.au. We look forward to hearing from you. Regards, AJ Jose-KING
Thank you. I have now emailed ou directly and I look forward to hearing back from you soon. Julia
Our Jasper is about 3.5 years old. I chose foam cushions when I purchased it and I just noticed feathers coming out of my cushions. I just emailed customer service but I was curious if the same thing happened to other people. I am beginning to think that they sent me feather cushions instead.
I have submitted a million (read: at least 8) enquiries about re-covering a Jasper II. I need a quote. Does Kind ever respond to emails and requests for service?
Dear Kelly-Ann, Thank you for your enquiry. I profusely apologise as you have not received a response yet about requesting a quote to recover your Jasper. We encourage you to submit an online form to receive a quote and complete this form external link
I hope this helps and have a lovely weekend.
I’ve tired that already several times?
I'm so sorry to hear that our King Care team still has not yet provided your quote. They are a bit busy currently due to staff shortages (unwell). Please allow me to get in contact with them and raise a ticket in your behalf. Could you please send us an email at customercare@kingliving.com.au with as much of the following information: -Invoice number -Mobile number on the original order -Name on the original order -Address at time of purchase -Year of purchase
If you do not have the original order details, please look for a white tag on your lounge. This may be on the inside of a pocket or inside the covers. The tag will have a barcode with numbers/letters underneath or a combination of the two. As soon as we receive this, we'll open a case, and one of our King Care experts will contact you to help with your enquiry.
Thank you.
I submitted the form above again today and I have also emailed that email address, too. I shal do it again I suppose because I still need the lounge recovered! You’re going to miss a sale I think tho
That’s been done previously too - my reference number was 159936
Thank you for providing the CS Case, Kelly-Ann. Per check, our King Care consultant did in fact sent the requested quote to Meegan's email. I have already resend the email and attached the recovery quotation. I apologise profusely once more for any inconvenience caused. Stay safe and well.
Firstly, that sounds bizarre because they sent a follow up email to me.
Secondly, why is this over double the price I was given over the phone?
Dear Kelly-Ann, I sincerely apologise for the confusion caused. We already forwarded your query to our King Care Specialist. We genuinely appreciate your ongoing understanding and patience. Stay safe and well.
I you realise they also quoted me in the wrong fabric I’m not well, I’ve actually got a bad cold, and now just going in to your store seeing as there is literally no other way to contact you. No one answers the store phones either. It’s pretty frustrating
Only Monday through Friday are our King Care Team and Customer Service open for business. Rest assured that we have asked your King Care Specialist to contact you as soon as they can to discuss your request after updating your quote. I'm hope you get well soon and that you recover quickly.
I wasn’t talking about king customer service. I was talking about the store. King customer service have ignored me for a couple of months though. There’s some Monday to Friday in that!
I hope you have a lovely weekend too.
Oh man , don’t even bother. Just buy another sofa from an actual Australian company that doesn’t require 100 emails and calls. They don’t respond and when you finally get them on the phone they say” oh we are so sorry, we have staff shortage “ . I finally got a re cover quote after 18 months and it was purely because I went to consumer affairs in regards to the way they handled my requests. It then took approximately a year to receive my covers. It doesn’t matter what they tell you they aren’t customer focused and blame the “ shipping company “ when in fact after speaking to the warehouse where I picked my covers up they said “ king never ever have orders arrive on time”. That’s a direct quote from the company that receive kings orders from overseas. They used to be great 10 years ago but now the products are cheaply made and don’t last. I’ve had my covers for about 8 months and they are falling apart. They will however generously offer “ free magic joiners” or a fabric pillar for the 9 month in convenience. Absolutely disgusting. My advice go for another company that is honest and transparent. King is now completely over priced and money driven.
Dear Lala, Please accept our apologies and thank you for your feedback. I would like to contact you directly to discuss your comments and resolve the new issue you are having with your new covers. For me to do this and so I can locate your details in our system may I ask you to email your order number and mobile number associated to your account to customercare@kingliving.com.au. I will personally make contact with you. I look forward to speaking with you soon. Regards, Deb, KING
With the feather covers on the Jasper lounge, are there any allergy issues that people had ? Also can the feather cushions be converted to just memory foam cushions ?
Dear Sophia, Thanks for your enquiry. Yes, you can convert your cushions from feather to memory foam cushions. We are proud that we are recognised by Sensitive Choice®. King-sized soft furniture are perfect for people with allergies and asthma. Our soft furnishings are constructed from layers of open-cell Polyurethane foams of differing densities and hardness, providing you with relief from allergies by reducing your exposure to dust mites. Regards, KING
hi can you change the cover of your jasper lounge to change the colour, if so how much does it cost
Dear Kalani, in answer to your question yes this can be done. May I please ask you to email customercare@kingliving.com.au your original order number of your current Jasper lounge. If you do not have this you can send the name on your account at the time of purchase, your mobile number and address it was delivered to. If you have also chosen the fabric choice this would be an advantage as well. Quotes vary with you choice of leather or fabric. We look forward to hearing from you soon. Regards Deb KING
Dear Kalani, We have not had a response from you. Please if you are still interested in doing new covers on your Jasper sofa we would love to hear from you with the information we require in our last response we sent to you. Have a great weekend. Regards Deb KING
Dear Kalani, You still haven't responded to us. Please contact us with the information requested in the previous message we sent you if you are still interested in having new covers made for your Jasper couch. Have a lovely day. Regards Deb KING
Hi there, we have a 10 year old King Jasper couch in leather and the back cushions have become quite squashed and misshapen and they don’t sit up straight. Is there a way that the cushions can be reshaped? Or can we get new inserts for the cushions?
I believe they offer a recover service I would imagine you could enquire about reupholstering the cushions too. I put the link below.
external link
Dear Viktoria, We welcome the opportunity to assist you as we can replace the inserts for your Jasper sofa - please email your order number and details of the issue to customercare@kingliving.com.au. We look forward to hearing from you and quoting you for replacements. Regards, Deb, KING
Thanks for the prompt response - will email now
Hi, if I purchase a second hand Jasper 1B am I able to replace the cover even if I’m not the original owner? If so, what’s an approximate price of replacing the cover? mid-range fabric?
Dear Diana H, Thank you for your enquiry. Yes we can help you even if you are not the original owner. If you could please send an email to customercare@kingliving.com.au with your contact details and we can contact you to discuss what will be required. Deb KING Customer Experience Supervisor.
Can we swap our chaise side on the jasper ?
Dear Mark. Thank you for your enquiry. Could you please email your details to customercare@kingliving.com.au and I can have one of our team contact you to discuss your question. Deb KING Customer experience Supervisor.
Hi. I have been sending emails for the last 8 months in regards to replacing the covers on the whole of my jasper sofa. I’m really disappointed by the lack of communication and response. I emailed the email address you have posted previously on this page at Lest 18 times. With no response I finally rang to be spoken to by someone who was incredibly rude and failed to even acknowledge the fact I have been requesting a colour change and new covers for the lounge. The couch came to us after my sister was murdered last year during lockdown two days after her 28th birthday and it’s been nearly a year. Finally someone has lodged a customer acknowledgment after 4 phone calls and 18 emails. I’m still waiting for a “ consultant to address my request “ . I am incredibly disappointed with the service I have received and not one response from anyone at king living. I’ve sent through the photos of the sofa and a copy of the death certificate and still did not receive a response. I’m now told by a friend I will still have to wait at lest 8 weeks + for new covers. So it will be 10 months all up before I can recover the lounge. I’m so incredibly disappointed at this. I can’t even find a price list anywhere to even know what I’m going to be looking at to cover it. I’ve asked for pricing on new shelves and a smart pocket also and not one person has responded to my emails or enquires. I’m just really disappointed in the lack of customer service and response
Hi Lala We are sorry to hear about your disappointing experience and on behalf of King Living, we sincerely apologise. Can you please leave your contact details and your order number in an email to customercare@kingliving.com.au and I will have my recover team give you a call back.
That is the address I have been emailing for 8 months. I sent interm death certificate and photos of sofa 18 times. I have just once again sent another. That is now 19 emails and 3 phone calls. The only person from king that was helpful and kind was jaymes from your nundawading store. The previous two were extremely unhelpful and refused to acknowledge my emails. The email has again been sent and I will await contact once again
Hello, we have the Jasper couch and love it but the back pillow zippers have broken. We are unable to attach the small circular pillows to the big back rests. Is there a way to replace the zippers or get them permanently attached?
Dear Bold Could you please leave your contact details in an email to customercare@kingliving.com.au and I will have a customer consultant give you a call back.
Can anyone give me an approximate idea of price for recovering a large Jasper? We have a large 2 seater module 2350 long x 1040, a chaise module 1080x1300 and a seat 1040x1300. Just an approximate price, please (and any idea of length of time)? Don’t want to pay the same as a new lounge OR wait for a year!
Hi Zurizuri Thank you for your enquiry. For a recover quotation, please complete the form here - external link . Current lead time for new covers is October, but this can vary with production schedules.
Thank you! I had submitted the form some time ago and again yesterday
Hi ZuriZuri Are you able to please leave your contact details in a private message, or email customercare@kingliving.com.au? and we will follow up.
We paid $1450 for Jasper covers on sale.
thank you:)
Hi We have the Jasper 1AP that we bought a few years back. Are we able to change the chaise from right to left side and vice versa? Thanks
Hi Mary Thank you for your enquiry. The Jasper is interchangeable and can be changed to left hand or righthand facing chaise. See link to assembly details, external link . If you need further assistance, please let us know.
I have the large Jasper for 8 years now and bored with the colour. Do you have removable covers to change the colour of sofa. I don’t want to pay thousands to recover. I am hoping King offer easy changeable covers in different colours to alter the look
Hi Klunt Thank you for your enquiry. Yes certainly our King Care Team can assist - King Care Phone: 1300 546 422 Email: kingcare@kingliving.com.au For a recover quotation, please complete the form here. external link . See below material options and you can order free swatches too. external link
I have the large Jasper for 8 years now and bored with the colour. Do you have removable covers to change the colour of sofa. I don’t want to pay thousands to recover. I am hoping King offer easy changeable covers in different colours to alter the look.
Hi Klunt Thank you for your enquiry. Yes certainly our King Care Team can assist - King Care Phone: 1300 546 422 Email: kingcare@kingliving.com.au For a recover quotation, please complete the form here. external link . See below material options and you can order free swatches too. external link
Hi we have the Jasper couch and it’s around 10 years old. Is there a way to add more filling to the back 3 cushions? Also is there a way to add a head rest to this couch?
Hi Heidi Thank you for your enquiry. Our King Care Team can assist with new cushion inserts - King Care Phone: 1300 546 422 Email: kingcare@kingliving.com.au external link Unfortunately, there is no head rest designed for the Jasper sofa.
Hi our couch is around 10 years old. The three back cushions need a refill or something to plump them back up. What do you recommend? Also can you add a head rest?
Hi Heidi Thank you for your enquiry. Our King Care Team can assist with new cushion inserts - King Care Phone: 1300 546 422 Email: kingcare@kingliving.com.au external link Unfortunately, there is no head rest designed for the Jasper sofa.
Thank you I’ll give them a call.
Hi, we’ve had our jasper (no storage) for about 6yrs now & my son who loves to jump on anything has jumped on my couch & the seated cushions have now clumped up weird. When I run my hands on it, there’s like uneven bumps. How do I fix this to having it smooth & even again?
Hi Joolz Thank you for your enquiry. Our King Care Team can assist with inserts. King Care Phone: 1300 546 422 Email: kingcare@kingliving.com.au Over time, your new King sofa will exhibit a soft, lived in appearance. Using your furniture is the best way to achieve maximum comfort and the desired appearance. For the most consistent outcome, we recommend that loose seat and back cushions are rotated regularly for even wear. If your sofa has feather cushions, these will require a little more attention. The soft feather blend in King cushions is secured in channels, similar to a superior quality bed doona. Channel lines may be slightly visible on the surface of some fabrics or leathers. This is a normal characteristic of high quality, soft feather blend cushioning. King feather and Ultradown®* filled back and seat cushions need to be ‘plumped-up’ to maintain a neat appearance and shape. Pat the filling towards the centre area on seats and plump the back cushions regularly to ensure your cushions provide many years of comfort and support. Visit external link to learn more and watch a product care video demonstration. *Ultradown® is a man made product exclusive to King. Made from specially selected grades of hollow microfibres, Ultradown® is blended and formed into cloud-like balls of varying density and size. Softer fibres deliver personal comfort while firmer fibres offer bounce-back shape resilience.
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