King Living Strata Sofa Questions & Answers

Hi there, I am looking for a second hand Strata 3 or Strate 4 seater anywhere in Australia to replace the one dammaged from the storm. Please text 0415828120

My 10 year old 3 seater was sent in for re-cushioning and recovering, all paid for. I received text messages and emails that the repairs were complete and to expect delivery on 4th November, it didn't arrive and I have received no explanation. I have called and emailed many times, emails receive no response and the people on the phone can't offer any answers other than to apologise, where is my couch and when will I have it back in my home? What is so hard about communicating and managing expectations? I currently have a single seat recovered, no couch and the other single seat still waiting for new covers because the wrong fabric arrived with the technician. Not good enough and absolutely horrific customer service.

Hi King furniture,

I have the Strata 3 seater and and extra modular on legs and another one that swivels. My questions is : Can the modular one seater that swivels be converted to having normal legs. I don't really like the swivel. ALSO, I was wondering if the legs on the couch can be changed so that they are higher. I don't mind if they legs are different to the original ones. I would just prefer the couch to sit higher with longer legs. Thanks so much! MArica

I've emailed King customer care, I've had no response in 6 days. I emailed King general enquiries I've had no response, I've emailed King furniture Brisbane, where I purchased and I've received no response.

All I wanted to know was if it was possible to obtain a used box similar to the one it was delivered in or to know where to get one when I move states and any tips on how to move and store a King leather lounge safely?

I'm absolutely disgusted that no one from King can offer ANY reply whatsoever. Even though my delivery time was also pushed out longer than what was said. I once raved about the King brand and their products but I can't do that anymore, as soon as King receives payment they don't care about their customers or their products.

I have had my strata sofa's for about 5 years and there fantastic. I was just wondering I'm wanting to put them in storage as im currently building and the house I moved into for time being is tiny so I can't have my sofas out all on display. I currently have 3 of them stored in a spare room in my house at up upright position where all the weight is placed on the back rest were most of the weight is. To have them sitting flat on the floor just takes to much room and doesn't fit.

They are all wrapped in proper protection but just wondering if the way I have stored them will damage them? Dose anyone know how there stored in king furniture wearhouse?

We are looking at purchasing a Neo bed package and I am wondering if anyone can comment on the quality of the mattress?

We purchased the Strata for the sleek design and thought would work perfectly in new house. BUT... after sitting on it for about half an hour we found with NO NECK or BACK support it is extremely uncomfortable. Friends that come around prefer not to sit on it. Also after a couple of years (3 1/2) the cushions flatten out....is there anyway we can do something to give back and neck support???

We have just had our Strata sofa delivered after waiting anxiously for it's arrival after 6 weeks. We chose the colour Dove which is a huge mistake after seeing it in our house. Help what can we do, we really need to change the colour and don't fancy spending another $1800 to do so. Can we swap it with a display model in a different colour perhaps? Is there anything we can do? So disappointed, the swatch just wasn't enough to work with for such a big decision.