King Living WA, Nedlands

My Seymore chair I purchased for over $2000 zip broke and it really creaks and groans. I followed the warranty process, sent photos and video with sound and King Living warranty said it only had a two year warranty. But said they could send a maintenance person to look at it but I would have to pay. Needless to say, I won't be buying any more form… Read more

King Living again.

Next stage after the above review warranty people came and said it wasnt the zip even though broken it was the material deteriation due to being in my lounge room next to a swimming pool. Apparently the chlorine or sea air affects this material and it falls apart. Then the bottom of the chair they said was moving and shouldn't. So King Living came back to me with an offer if I pay $800 they would replace the chair. They had the prorata calculation all wrong and I counter offered with correct offer which was around $300. Crickets for a while then they ask if my claim has been satisfied with a "no reply" email. I replied through the warranty feedback and heard nothing. Next step ombudsman, stay tuned.

Thank you for your caring approach to customer service and professionalism – Congratulations King Living Claremont.. It is impossible not to fall in Love with your shop and your Incredible furnishing..... so much style and elegance in your products .. I would like to thank King Living Claremont's personnel in particular Kendall for their excellent customer service . Girls I want you to know how much I love your… Read more ·  1

shop and your furnishing.... Kendall I appreciate the magnificent service you provided the few times that I visited your shop. thank for your advice, your expertise's and friendly smile . In particular, I was most grateful with your helpful advice regarding the the cushions , cushion's fabrics and designs.. I live away and I urgently required information in advance regarding this product. Kendall was extremely attentive and she listened to all my concerns with a great deal of patience. She also ensured that I received all the information well in advance . Thank you all for your caring approach and for your professionalism

Your happy customer Angela Filippetto

Love the New Look – There have been some exciting new designs launched along with some gorgeous new fabrics since I was last in store and I love everything about them. The Nedlands store is looking particularly stylish at the moment and with the staff being both friendly and knowledgable I spent a delightful afternoon wandering the store trying to make my final… Read more

selections for a home we are building in the South West.

No one rushed me. Kathleen kindly downloaded our plans and placed the furniture we already had, along with the new selections onto the plan so I could see how they would fit into the spaces. This is a brilliant service and certainly assists you with your selections particularly when you are a little unsure of the space available or how certain designs will look in a room.

We have bought from King on numerous occasions in the past and am now looking forward to receiving my new pieces which will compliment our previous selections. We have always been extremely pleased with the quality of the furniture and the standard of service we have received from the showroom to delivery and installation. With a wide range of products now available it makes it easy to return.

I was going to write a negative review. However, out of respect for Deb in Customer Care I won't. We did have had a lot of trouble with our Nimbus lounge, due to wiring issues. Therefore, it took an extra 2 months for it to arrive. What I will say to King Living is, you need to make it easier for people to speak to someone, in relation to their… Read more ·  1

issues. I was at the end of my tethers, because I could not get an answer from anyone. Customer Service could not help me. Plus, I realised they do not have the authority to take it further. The actual store (Nedlands) could not help either. I did a lot of research online and found Customer Care. Once I was in touch with Customer Care, Deb took care of everything. She was in contact with me for the whole 2 months, with updates. So, because of your hard work, Deb, I ended up with my beautiful lounge as we speak. King Living take note. The delivery chaps were fantastic. They are very polite and efficient. For both of my deliveries.

The staff are welcoming and know their products. We have had some errors in the orders, inexplicable, but I have discussed these at length with the store and a compromise was reached. That is why they haven't got 5 stars! Show details ·  1

Quality service – Would love to leave a review for Steven who helped us out with hours of his time reviewing our house plan and what would fit into an incredibly awkward living space… although we are yet to make a decision his quality service will have us recommending him and King Living to all Show details ·  1

A member of my family bought an expensive King Living couch with chaise. It is the most uncomfortable piece of furniture I have ever sat on. She complained to the store as it appears there are structural faults that make the seating so awful. However the store was uninterested. Worst ever purchase and an expensive mistake. Show details

crumbling legs .. no response – We bought a heavy glass Italian dinner table with metal legs from King - turned out to have all MDF-like wood inside legs and which is now crumbling. Feel like we were cheated as legs were sold as metal. Then send a warranty/service inquiry, but customer service is nightmare as no response in weeks - local shop, where we bought table refused to… Read more

help and call center (likely overseas) does not call back and when called again and again required level five security information before addressing query- that for a furniture shop !?

King was given chance to reply via this site - response now within a day, but again we were totally blown off. No explanation as to why wood in so-called metal legs, saying it was normal wear and tear (after 4 years for a 4000 dollar table !!??) and suggesting that we did not maintain it properly. So they added insult to injury !

Strongly suggest to not buy from this company and especially check carefully where the furniture is made/what it is made from.

Amongst the worst customer service – Terrible terrible customer service. We walked outof oneshowroom because the sales assistant was so rude. Decided to bite the bullet and try adifferent showroom where we didfind a helpful sales assistant but the minute youve paid your money thats the end of that. We bought a couch thattook longerthan estimated and then “premium” delivery was rough,… Read more

rideandthrew stuff aroundour apartment. We needed a fewextra pieces and decided todo store pickup/ collect ourselves so as to not have the awful delivery people in ourhouse. Now we just have to deal with the overseas call centre trying to make an appointment three days out on a week day to collect our table. This is a very high proce item with completely non existant (unacceptable) customer service. I predict you will be enormously frustrated

We have purchased a lot of products from King Living in the past 6 months, fitting out our apartment and home and have relied heavily on the sales representative Jess to sort things. She has made the experience very relaxing and enjoyable considering the amount of back and forth due to our indecisions. The delivery process was definitely enhanced thanks to her and the delivery guys. Show details ·  1

When I was at King Living Nedlands, I was greeted by Jess and she was very patient, professional and helped with my selection for the furniture (2 bedside tables). Selecting the color to co ordinate my existing King Living bedroom is kind of not easy as there were all colors that I like to choose from. If I had to assemble the furniture myself it would not be easy. The product was good without me having to assemble it. Show 2 replies

Stephen Meszaros is exceptional at recommending products and colours that would work well in a home. Even down to ensuring the right size rugs and furniture are chosen. He took the time to explain the choices and had the patience of a saint when we considered changing the colour scheme, only to revert to the original. Just a shame one item was… Read more ·  1

delivered partly and it took may calls with King Living head office to sort out. The outcome is that we have had to wait a further twelve weeks for the furniture to be delivered. Crossing our fingers they have it right this time!

Such willing and helpful staff – My visit to king living was made easy and enjoyable by a lady named Rose. She was so patient and willing to help with all my requests as I was very indecisive. She helped me settle on our couch and I’m so excited for it it be delivered. Just wanted to write this review for the sake of Rose as she was very good to me. Thank you Show reply

Excellent customer service and products – Alison from King Living Nedlands helped us with the furniture concept design for our new house, she was really helpful and considerate. Products are awesome and comfy.  Show details ·  1

Fantastic, friendly service from Kathleen – Kathleen at the Nedlands store was fabulous with assisting me with my customised bed. She went through fabric swatches and even gave me some to take home to see what colours worked in my bedroom. The whole process was so easy and stress free. Thank you Kathleen, I can’t wait for my new bed! Show details ·  1

Thank you Barbara and King Living – Babara Liedel was incredibly attentive and informative. On meeting Barbara we were very impressed and confident that we had made the right choice to vist King Living. So successful was our time with Barbara that we went beyond purchasing a lounge. A truly unique and wonderful experience. Thank you King Living for employing a sales consultant of the calibre of Barbara Liedel. Show details ·  1

Carlos tech – Carlos rang ahead, so i could schedule around a meeting. He was very helpful and knowlegable about the the velvet fabric and showed me how to care for the fabric. Show details ·  1

Great customer service – Needed a couple of new items if furniture. Shima in Claremont, Perth Kings was helpful, gave us good advice and suggestions. Shima gave us samples, went through quote, never pressurised or rushed us. Susi, the store manager wasalso helpful when we followed up to place order. Show details ·  1

Exemplary service - a sincere Thank You to Kathleen Hunter @ Nedlands – Thank you so very much Kathleen! We absolutely love the sofa. This has been a great buying experience - from the very first time we stepped into the fabulous showroom to receipt of the sofa. Your thorough product knowledge and guidance made it an easy choice in the end. Show details ·  1

Totally amazing service at King Living Nedlands, Perth WA – Apart from being a gorgeous showroom - the service provided to me was first class. The Manager at King Living Nedlands Susi Jarman, is extremely knowledgeable with the product range and her service was totally professional, which is so refreshing in this day and age. Thank you Susi for making my purchase so easy in such a relaxed and friendly showroom. Almost forgot to say that the coffee I was served was great as well! Show details ·  1

Above and beyond – Rebecca was amazing, her service went above and beyond. She made everything so easy! Bec should be running her own store, definitely manager material! Thanks so much for everything. Well done! Show details ·  1

Professional & helpful service plus a great product – Service received in the Nedlands Store (Kathleen) was friendly and helpful and the sofa delivered was of high quality. Estimated delivery ETA was as stated. You can take your time and try all the sofas to your heart's content. Show details ·  1

I have been recommending King Living to all my friends – The service was great, all the staff were fantastic especially Andrina who was a great in recommending colours and selections. Everything arrived on time and a small problem was immediately rectified to my satisfaction by their technician. Show details ·  1

Exceptional service from Nedlands Store – We visited the Nedlands showroom to purchase a new sofa. Susi could not have been more helpful. She was meticulous in ensuring the sofa would fit and that it was the right choice for our space. She did not rush us and her knowledge and advice that she offered was outstanding. She followed up with an email quote promptly. We were both blown away… Read more ·  1

with the computer tools that Susi used to ensure correct fit and positioning - you are not just buying furniture you are purchasing the right furniture for your space! Would not think twice about visiting King again.

Great Service with a Smile – The store had the various furniture models that we were interested in, including the various fabric samples which we could take home to reassess our options. Enjoyed the store's ambience and helpful service. The quality of the products shown were great met our expectations. Show details ·  1

Enjoying our new outdoor furniture very much – The store staff are incredibly helpful,. Delivery was as promised. The delivery staff assembled the furniture and found an incorrectly coloured component. They immediately contacted the store and returned with the correct component within 2 hours. The quality of the furniture is extremely good, the main reason we bought from King Living. The service also couldn't be better. Show details ·  1

Sofa – I recently took delivery of 2 armchairs and 2 sofas from King Furniture Nedlands. Their interior designer Kathleen did a free in house consultation and took a great deal of time to meet my needs and provide a design that was on budget and looks really good in a very difficult space. Her knowledge and attention to detail was outstanding and she… Read more ·  1

listened to exactly what I wanted over many visits to the store. Never pushy and not trying hard sell. Delivery was seamless and the sofas look good and are very comfortable.

Great customer service – We received awesome customer service from Ewa - she was very knowleadable of the products and was very helpful in finding solutions for our requirements. Thank you!  Show details ·  1

Great quality product. Amazing attention to customer service – I have had such a brilliant experience with my recent transactions at King Living in Perth, I have to share it. The quality of the product exudes the reality that the item will be fit for purpose for many years. The classic design means that it’s not going to looked ‘dated’ when the next seasons styles are released. The staff, fantastic! The… Read more ·  1

service I have received has turned my ‘house’ into a home. It’s been fun and exciting creating my revamped home with the consultants who were as passionate as I was about getting it right and communicating has been open and solution focused.

Delivery is really worth it. Everything assembled, no mess. Professional friendly people there too. I have every confidence I will return my custom to King Living again and again.... so should you.

Terrible customer service, mediocre product – It has been 16 days since we took delivery of our couch. Immediate issues were noticed eg. fabric pilling, stains, magic connectors not working; so chaise and couch unable to be joined together). I emailed our customer service representative that afternoon with a list of issues and photographs. I received no response for over a week. It… Read more

took repeated calls to the store only to be advised that my email would be forwarded to ‘customer service’ in Sydney. This was done 9 days ago.

I have again followed up with the store direct, they’ve advised there is nothing they can do, I just have to wait for someone in Sydney to call me back.

I really expected much better from King Living, thoroughly disappointed!

Excellent – Ewa from Osborne Park was extremely helpful...... Had a wonderful visit to the Osborne Park store where Ewa spent so much time with me, looking at my new house plans and giving great advice No question was too much or stupid - she was courteous and always giving honest opinions Thank you Ewa much appreciated Kellie  Show details ·  1

Awful so far – The store experience was great and Steven very helpful and knowledgeable. Delivered on time. Product King Cloud 111 x 2 d sofa's. 1 with media console. Very poor quality. Arrived 2 weeks ago and while the delivery men were setting up I rang the store re the alignment of the sofa's eg the foot rests were 2 to 3 cm above the arm rest bottoms and… Read more

both high off the ground so you could see the mechanisms of the sofa underneath. Tennis balls could easily go under. The delivery people and I both took photo's and sent to King living. I decided to accept the product ( or have nothing to sit on having given my old sofas away ) and I was told it would be rectified. Very clunky, noisy movements when reclining/ sitting up. One of the recliners will not go back down when you are sat on it. You have to get off it and then press the button for out to go down King sent out service staff. Another recliner will not work at all. Media console does not fit correctly with between 1 to 2 cm gap. Sofa's do not sit straight. Gap at the back of 1 section which I can put my finger through.

Be aware that this is not Australian manufactured furniture but made in China. We should have asked more questions rather than accepting Australian designed meant Australian manufacturing.

Other items we bought such as side/coffee tables are great. Smart table that attaches to sofa is great but not straight as sofa not straight. Technicians moved leg height but still uneven.

Technicians are not King living employees but here in Perth work for a different company who have a contract to service KL products. They wrote a report stating all modules are defective with warped mechanisms and uneven finishes to material. We chose a cloth finish rather than leather ( due to dog scratches on previous leather furniture) but feel that this product is probably not suitable for material. Material does not sit flat but gathers/baggy in folds. Threads at the bottom . Saggy smart pocket side on one but others OK. Do not have this style made in material. Material itself is lovely colour/texture

This is not the item we saw/tested in the Osbourne park store nor does it look like the web page photo.

I am now waiting for King Living to contact me. I have called them again but it is difficult to get someone to talk to. It's always someone else you need to talk to and they are not available and will call you back.

So disappointed especially as wanted for Christmas when family visiting and ordered well in advance to accommodate this need.