Koala Living Showrooms NSW, Primewest Auburn Megamall

Good service. Would like to have more discount . Everything else si great .

Samantha: The customer service is top notch, very friendly and polite. Extremely professional and flexible and helpful in making the final decision in purchase. 100% recommend her and the store visit for a truly australia based luxury home furnishing and decor item.

Perfect Customer Servive, recomended for everyone, patient with the client and Najmeh been showing us all other colour options that they have in store. thank you

The customer service was great. From the moment I entered the store, I felt welcome and get the help required. The store guide was friendly and served us with smile.

The staff was very approachable and helpful with answering any queries regarding our furniture of interest. Furthermore, the shopping experience was streamlined and convenient. Highly recommend.

I ordered dining table and chairs from Koala Living on the 12th of December last year and now it’s getting closer to 5 months and the delivery date keeps on changing and getting delayed to end of May which will be 6 months since I purchased it. When I was purchasing the customer service team said it would take not more than 3 months. This is very… Read more

disappointing and annoying and I would not recommend this company to anyone. The customer service team is not at all helpful and they have no clue what is happening with my order either. Very disappointed.

The products are very good but delivery is very expensive and needs to be fixed.also should give special discount for cash sales as you dont pay tax so that customer will also don’t charge tax on cash sales . Show details

Finally had time to write this review after an extremely disappointing experience with their customer service and delivery process. They initially delivered the wrong sofa piece and advised that the correct item would only be re-delivered one month later, at which time the incorrect piece would be collected. Throughout this entire process there… Read more

was no apology, no accountability, and no mention of compensation for their mistake. One month later after multiple follow-ups from us they finally arranged a pickup. However the delivery team arrived only to collect the incorrect item and were not informed that they were also meant to deliver the replacement. We had to contact the company again to fix yet another mistake and once again received no apology, only dismissive and indifferent responses, as though we were simply expected to accept the inconvenience. During this entire month their st^pid wrong sofa piece, which was huge and extremely chunky, was left sitting inside our brand new home, taking up space, getting in the way of moving in and furnishing, and causing constant inconvenience. It felt like they were happily using our new build as their free warehouse storage while we dealt with the mess, disruption, and stress. After weeks of frustration they finally delivered the correct piece. Their only so-called compensation was free assembly, which in reality was just screwing the metal legs onto the sofa. Hardly meaningful compensation for over a month of delay, inconvenience, disruption, and loss of enjoyment. This entire situation completely ruined the excitement of receiving our new sofa for our new home build, caused unnecessary chaos during Christmas preparations, and left us extremely disappointed. For a company that positions itself as a premium Australian brand, the level of customer service is unacceptable. If you want to justify your price point, fix your logistics, take responsibility for your mistakes, and treat customers with basic respect.

We bought all our furniture for our new home at this Koala location due to the beautiful variety of luxury furniture and the excellent customer service. Our retail assistant, Najma, was so sweet and patient with helping us choose our new furniture.

Had a lovely experiance with Koal living especially Najemeh. She was kind responsive and supportive throughout the whole process really appreciate all her help. highly recommend her

Great expriance with Kola living especially Ellena. The team was professional helpfull and easy to communicate with. everything was smooth and organised. Highly recommended.

Sales rep aditya in auburn did a great service and served us really well. Product in koala are pretty good but there is uncertainty and no proper guarantee for delivery times which causes a bit of stress for us .

excellent customer service, very professional. i always shop from koala thier furnitures and everything are very nice and good quality. i highly recommend this place if you want your house to look unique

Best customer service very friendly team member adi they helped us alot to choose the right furniture to suit the style of our home i will definitely recommend to friends and family

Sam was incredibly helpful! We highly recommend buying from her. All the products are beautiful, and we loved every piece. The shop’s decoration is also stunning such a lovely place to browse and buy. We’re very happy with the service we received!

Aditya served us and really helped us with the style and fabrics that were available. He was patient and enable us to take our time to ensure a successful purchase. We have never shopped at Koala before but we’re really impressed with the items on offer and the price. We’ll definitely shop here again and I wouldn’t hesitate to recommend this store to friends and family.

Samantha was very helpful and friendly. She explained everything clearly and helped me choose the perfect bed and mattress. The service was excellent, and I’m really happy with my purchase. Highly recommend her for anyone looking for quality products and great customer care.

Absolutely loved the willow sofa !! Amazing quality and colour will suit any home with the neutral tone. It has a classy sleek look and I matched it with the phyllis swivel chair too!!

I just ordered online against the Auburn Showroom. Order process was super easy and fast. We will receive our new dining chairs within a week. Great service, great products! Show details

Misleading sales practices and terrible customer service. After more than 4 months and two failed sofa deliveries, we were left without a resolution despite following Koala’s own advice and providing all measurements and photos. Customer service is almost impossible to reach — phones go unanswered, call backs never happen, and emails go in… Read more

circles. Instead of owning up to their mistakes, Koala tries to blame the customer and charge a 30% cancellation fee.

We eventually bought from another company who did proper checks and delivered smoothly. Koala wasted our time, money, and caused months of stress.

We are now forced to escalate this to Fair Trading NSW, especially given Koala Living has previously been fined for misleading conduct by regulators.

Returning customer and love shopping here! I love the products and most of all the customer service from Dorji. She’s patient, she understand what we want in our home and is accommodating. Thank you again for fantastic products and customer service!

Walked in stressed and walked out with a weight lifted managed to furnish my lounge and bedroom within half and hour - amazing service amazing everything definatley will come back.. not only am I so happy with the products purchased and price but the help was next level ..