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Reviews

  • Product Quality
    4.7 (474)
  • Return Claim MadeYes (39) · No (427)
  • Warranty Claim MadeYes (34) · No (423)
  • Product Appearance As advertised (326) · Not as advertised (29)
  • Shipping
    2.5 (4)
  • Customer Service
    4.7 (485)
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Fadwa Assaad

Fadwa AssaadGreater Melbourne (Inner), VIC

  • 2 reviews

Koala living review

published

It was so easy to navigate the store and find what I wanted. Spoke to a lovely lady at DFO Essendon I believe her name was Monica she was so great bought all my furniture from koala living during the 55% off cyber Monday sale

Product Quality
Customer Service
Incentivised ReviewNo
Product AppearanceAs advertised
Store LocationDFO Essendon
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Awesome service and quality sofas

published

Showroom was easy to find things and to move furniture around to style a full room . Really easy to completely style a room here even down soft furnishings and decor

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNorthland home maker centre
See all answers

The reviewer stated that an incentive was offered for this review

Customer service was amazing!! Sale member hulya was so nice and easy to deal with!!

published

I am very satisfied with this store! Customer service, the layout and everything was so eye catching ! Will definitely be shopping here again

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationVictoria dfo
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The reviewer stated that an incentive was offered for this review

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Excellent products

published

Purchased dining furniture . Modern furniture with good price. Very helpful staff and helped me with my purchase with valuable advice

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
See all answers
Kemal S.

Kemal S.Greater Melbourne (Outer), VIC

U want 1 of a kind unique amazing furniture? Come here...

published

Under 2k for a electric recliner Italian leather 3 seater & an 1 of a kind iron coffee table for less than 1/2 price —- everything here is 1 of a kind in both price & design - awesome stuff & so good value...
Ms Chandra Was awesome....

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationNorthlands home maker centre
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Sunita P.

Sunita P.Greater Melbourne (Inner), VIC

Love the quality and style.

published

Love the quality ,style and customer service Alex
Was excellent with the service and product .knowledge. Big fan of koala
Thank you

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationHighpoint
See all answers

The reviewer stated that an incentive was offered for this review

Customer service doesn't exist

published

I bought 3 items from them. One of them was broken. Called 5 times to send my message out that the item is faulty. Finally got through and they replaced the item with another one which again was faulty. Called many times and emailed, never heard back from them.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNunawading
See all answers

Amazing customer service

published

Easy store. Amazing customer service thanks to Hulya:) store is lively product is best quality. Recommended. Lighting inside store is lively and relaxing. Would diffently shop there again

Product Quality
Customer Service
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Elie K.

Elie K.Victoria

An Excellence and incredible Staff and customer service

published

Incredible Customer service.

Staff are so polite, funny and helpful. They are willing to assist you at anytime. When chatting to the staff u will have the spirit of being at home. It is like a beautiful family and I would b very grateful if I can work with them in the future. Jenny , Sophia, Chandra are great asset to their organisation.

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNorthland VIC
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

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Customer service

published

Very lovely customer service, fast and easy! Hulya was amazing, very nice and offered a great service
Very satisfied
Thanks

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationEssendon dfo
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Jim P.

Jim P.Central Highlands and Goldfields, VIC

Amazing prices and customer service

published

Found a table we loved. Walked through many other stores before doubling back into koala. Products are quality and well built with cheap prices to match. Also delivery with assembly is nicely priced. Chandra was amazing to deal with

Product Quality
Incentivised ReviewNo
1 comment
Koala Living
Customer Care K.Koala Living
Swoodlea

SwoodleaWestern District, VIC

  • 3 reviews
  • 15 likes

Fantastic return service

published

I bought a wall clock which was making sound and I complained about it. They replaced 2 times and I just had to send them a video. Very effective service.

Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationEssendon DFO
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Amany

AmanyGreater Melbourne (Inner), VIC

Amazing service by the man there!

published

Such good service they were all so helpful.
IAN was a great help and helped us get our chairs and kept following up with us.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Koala Living
Customer Care K.Koala Living
Rosemary

RosemaryGreater Melbourne (Outer), VIC

Love my clock!! Best customer service

published

Thanks for being so helpful. We love our clock and it arrived on time! Recommend to shop here! Must stop shop!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationSpringvale
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Chris

ChrisGreater Melbourne (Metropolitan), VIC

Beautiful store !Amazing service!

published

Stunning store I wanted one of everything. Staff were very helpful happy to answer all my questions until I was happy. Purchased 4 bar stools best I have found will be back for more things for sure 50% off can't go wrong. Keep up the great service guys!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationPreston, Victoria
See all answers
1 comment
Koala Living
Customer Care K.Koala Living
Furniture Shops

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Great

published

I love the items, the lady is helpful and let me buy from the store . Have a wonderful day koala

Product Quality
Customer Service
Return Claim MadeYes
Warranty Claim MadeYes
Store LocationSprivale
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Emra

EmraGreater Melbourne (Metropolitan), VIC

Best customer service!

published

We bought a massive clock from here. They ordered it and it came in time and they called once arrived. Very happy with service and the clock! Must stop shop!

Product Quality
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationSpringvale homecentre
See all answers
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Idil

IdilGreater Melbourne (Metropolitan), VIC

Koala and tree

published

Had a really positive experience, lovely service and great products. Very helpful staff super sweet and very patient. Would definitely recommend.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeYes
Product AppearanceAs advertised
Store LocationNorthland
See all answers
1 comment
Koala Living
Customer Care K.Koala Living
Abdullah

AbdullahGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Awesome service!

published

They were so helpful. Great range of products. Quality. I wouldn’t hesitate to recommend to other friends. Thank you for your help

1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Moksha

MokshaGreater Melbourne (Outer), VIC

Elegant Decor

published

Cheryl was great and very helpful. Great service and elegant products. They got wide range of collection and we got all our home decor from here. Highly recommended!!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationSpringvale
See all answers
1 comment
Koala Living
Customer Care K.Koala Living
Page 1 of 28
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Questions & Answers

Morgan

Morganasked

Showrooms VIC

Hello,
I am trying to get a response from someone from your company in regards to invoice #200028575. I have emailed, called, called into an office and nothing. I want my money refunded on this order. The item is delayed and is too large. I have paid for this outright, so you have been sitting on my money for over a month. If no one contacts me by 10am tomorrow I will be writing a negative review on this site.

6 answers
Bhupi
Bhupi

Hi Morgan,

I have the same issue as well, they are not refunding my money $3K i have put the case in Fair Trading now. will definitely leave a negative review soon

Morgan
Morgan

Good luck ...their response times to answering emails etc is extremely slow and they will run you around in circles. I’m still waiting for a refund and it’s been going on for weeks.

Inder
Inder

Same Here, Try to involve consumer affairs to get money back plus interest for holding it for months.

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Details

Compare all 13 Koala Living
CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Miscellaneous, Outdoor and SofasBedroom, Dining, Living, Miscellaneous, Outdoor and SofasBedroom, Dining, Living, Miscellaneous, Outdoor and SofasBedroom, Dining, Living, Miscellaneous, Outdoor and Sofas
Compare all 13 Koala Living

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