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Reviews

4.7

496 reviews
5
(443)
4
(24)
3
(1)
2
(4)
1
(24)
  • Product Quality
    4.7 (427)
  • Return Claim MadeYes (32) · No (390)
  • Warranty Claim MadeYes (27) · No (387)
  • Product Appearance As advertised (92%) · Not as advertised (8%)
  • Shipping
    2.5 (4)
  • Customer Service
    4.7 (437)
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Raman

RamanGreater Melbourne (Metropolitan), VIC

Excellent

published

We are very happy with the items we brought from Koala Living. It’s worthy for the money. All the items they have are unique. Customer service is awesome. Special thanks to Hannan who served us.. Love shopping here..

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
Koala Living
Customer Care K.Koala Living

Great furniture and best service

published

Situated next to IKEA, this store has an amazing selection of goods at very reasonable prices. You won’t be disappointed here.the service is second to none and the quality all round is fantastic.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
Koala Living
Customer Care K.Koala Living

Finally found what we were looking for - beautiful and comfy!

published

The Laurie range is a beautiful AND comfortable sofa, which was exactly what we wanted. We are so grateful for Cheryl’s customer service, she was very lovely and helpful with the whole experience.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Whatf
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1 comment
Koala Living
Customer Care K.Koala Living
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Awesome clearance furniture

published

This store South Wharf DFO sell clearance furniture which is in good condition and awesome price. Sale staff member, Cheryl explained to us well about the product. We were happy to purchase it. Thanks

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSouth Wharf
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1 comment
Koala Living
Customer Care K.Koala Living
Vikram S.

Vikram S.Greater Melbourne (Outer), VIC

Lots of options for home decor

published

Been here few times before...fantastic collection and awesome service. A big shout out to Hanan for awesome customer service and for giving a professional advice. Need more people like her in Retail...no question of retail recession ever !!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon
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1 comment
Koala Living
Customer Care K.Koala Living
Amela

AmelaGreater Melbourne (Outer), VIC

Great service from Aamir in Springvale. Got the sofa i loved. Looking forward to its arrival!

published

The store was very easy to navigate. The range of products were of amazing quality and reasonably priced. Will be going back again in future. Good service and product range to choose from.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale VIC
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1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Naomi B.

Naomi B.Greater Melbourne (Metropolitan), VIC

Terribly poor costumer service!

published

Staff working in this store are so rude and disappointing. The salesperson guy was such a snub and so unwilling to explain about the products, didn't even bother to answer the questions properly.

Customer Service
Product Quality
Return Claim MadeNo
Java Bag

Java BagGreater Melbourne (Inner), VIC

Great experience.

published

Amazing help from Alex and the team, he's knowledge, care factor, patients and just all around service was great. Excellent sales on at the moment also with 50% off.. 06/07/20

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
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1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Juwayriyah

JuwayriyahVictoria

Perfect

published

Alex is a great salesman, great communication with the costumers, has a very good range of products, great discount, great quality of products, would definitely come back again because of alex

Customer Service
Product Quality
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

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Chrys Ronto

Chrys Ronto

  • 2 reviews

Crap service

published

This company has no idea, we ordered a coffee table in February and 5 months later we are still waiting, even for a phone call to tell us when it will be arriving. The manager at Northland didn’t even have the decency to call us back after we called to find out when the table would be arriving. Now they tell us that there is no shipment coming. The service is pathetic and communication is non existent!!! Good luck to whoever purchases anything from here.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationNorthland Preston
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Love it!!!!

published

Alex was very helpful and friendly
We had a great experience in the store and got what we wanted... GREAT PRICE
I Would highly recommend you go and see Alex to help you as much as he helped us...

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationEssendon VIC
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1 comment
Koala Living
Customer Care K.Koala Living
Shabza

ShabzaGreater Melbourne (Outer), VIC

Just love it

published

Thank you for koala staff in Springvale specially for Cheryl for her professional help with our questions as she is very helpful and honest and patient too, thank u again

Customer Service
Product Quality
Product Appearance As advertised
Store LocationSpringvale
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1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Shantelle

ShantelleGreater Melbourne (Inner), VIC

Narges has been so helpful to us from the start to the end. Money is well worth the quality of luxury living furniture

published

Perfect furniture to match our style in luxury style.
Delivery is easy and friendly
The delivery persons easily and softly assembled our furniture in our new home
Thanks a lot! Yay

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationNunawading
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1 comment
Koala Living
Customer Care K.Koala Living

Good customer service

published

Alex was a good salesman and give me a very good discount and i am a very happy customer now. Good quality and good price items at this store. A

1 comment
Koala Living
Customer Care K.Koala Living

Excellent Customer service. Only wish they offer a clean delivery.

published

We purchased a few items from the Northland store. We are still waiting (delivery in September), but so far the Customer service has been excellent, very friendly staff. Special thanks to Sofia for taking the time to advise. I only wish the delivery time was shorter. I would give 5 stars if the delivery fee ($150) would have included clean delivery, removing of packaging. This is a standard offer you get from other furniture stores, and for the same price, you'd expect Koala to offer to take the packaging.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store Locationnothland
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1 comment
Koala Living
Customer Care K.Koala Living
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Great Service

published

Pretty nice showroom with really classy stock. Alex is a great guy, helped us alot with the stuff for our new house. I highly recommend. Check out the stock that they have, it’s really interesting!

Customer Service
Product Quality
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Chish

ChishGreater Melbourne (Outer), VIC

Excellent variety

published

Very good variety of the product, service is really good. Mirror furniture is fantastic. Paintings are really good. Clocks are amazing. Furniture is really good. Variety is really really good.

Customer Service
Product Quality
Store LocationNunawading, VIC
1 comment
Koala Living
Customer Care K.Koala Living

The reviewer stated that an incentive was offered for this review

Excellent Product

published

Went to Springvale yesterday brought a lot of items. Really appreciate Cheryl, as she very patient with us with all the questions. Can’t wait for the items to arrived. Thank you

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationSpringvale
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1 comment
Koala Living
Customer Care K.Koala Living
Parul G.

Parul G.Greater Melbourne (Outer), VIC

Great service and unique products!

published

Great customer service! And we loved the unique pieces of displace. We recommend this store when furnishing your house! Make sure to ask for Sophia, she was very friendly and provided great advice.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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1 comment
Koala Living
Customer Care K.Koala Living
Rabia M.

Rabia M.Greater Melbourne (Inner), VIC

Amazing customer service

published

Fantastic customer service during these in predictable times. Went into the store searching for dining table to suit our house, the salesperson was professional and honest.
Going through the store was easy and clean.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationHighpoint
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1 comment
Koala Living
Customer Care K.Koala Living
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