Worst return policy I have seen in Australia
I had bought bought a coffee table and 3 wall arts from koala living on boxing day sale.. like all shoppers we were trying to get the benefits of boxing day sale and that's why didnt realize the table was too big (1.4 by 1.6m) for our living. We contacted the store within 48 hrs of our purchase and was told that they dont have a full amount refund policy and gave me options of either store credit, or buying an item of equivalent value. I just liked that particular coffe table in koala so buying anything of equivalent value is not possible as ...the table value is around 1200. Initially I had paid 35% of the amount as it would have given us time to manage the remaining balance until the product was supposed to be delivered (End of jan). I asked them to give me a store credit of the amount I had paid initially but that was rejected as well and I was asked to do a full payment and that the store credit will be generated only for full amount which is around 1200. This is really a ridiculous return or refund policy where the company is not at all giving a cooling off and not allowing a partial store credit as well. This is the worst policy I have seen in australia till date. Please think before you buy in koala as you will be stuck with a company who doesnt have customer friendly policies. The actual values of a company are displayed only when things go wrong for a customer else there are multiple vendors selling furniture in the market
Great customer service and great Company!
bought a bed the second I walked in the store! Was absolute sold on the price for something so unique and provincial! ELENA was such good help and gave us a good price on both mattress and bedhead!
Terrible delivery service !
Have paid AUD 150 for premium delivery. When asked to carry one mirror to the first floor , charged another AuD 15 for that one piece mirror. They said they charge per item to carry upstairs on top of the AUD 150. As understood they not bringing the unpacked box with them , but they intentionally left the rubbish on the floor for me. Terrible horrible experience with the delivery service. Called the showroom 3times to clarify the extra charges on the delivery service and one of the item was faulty , but no one picked up.
Highpoint Koala Living
Sales assistant was very knowledgable and made making our decision easy. We are very happy with our purchases and the prices were very reasonable for the quality we received. Very satisfied customer.
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- Verified customer
Faulty Roman Clocks and a Nightmare refund process
Ordered a Roman Clock 9 months ago, It was delivered 4 months later turned out to be faulty making creaking noises. Returned it in-store and waited another 2 months to get another faulty piece. Returned and requested for the refund. Been moving back and forth to get the full amount refunded. The manager was equally horrible in Maribyrnong store unwilling to help in any possible way. Others working in the store were nice and friendly.
Excellent Customer Service
I recently bought a Dining table from Koala & Tree Maribyrnong and impressed with Hanna and Emma for their customer service skills. They allowed us to move almost every dining chair in the store to make sure we get what worked in our space. They helped patiently and this was done over days repeatedly. Will definitely go back as we move forward towards doing up our home.
Thank you both for all your help.
Great customer service and beautiful designs
We loved Koala Living’s furniture for design... their customer service has been great from day one... Hanan at the Maribyrnong store was so patient with all our choices and changes that we made as we placed the order many months before we needed it... overall a happy with our furniture
We bought most of our new house furniture from Koala living Maribyrnong... they have amazing design and amazing customer service... Hanan the store manager was super accommodating and lovely to deal... she always went the extra mile for us wherever she could...
Amazing Customer Service and Modern Boutique Stuff
Hanan, from Maribyrnong store was amazing in customer service. Thorough Interior stylist helped us deco our entire home.. Lovely products overall, quality of the goods not over the top though!!
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