24 questions from our users
Hi, We're happy with the feel of our Koala lounging sofa (bought about 3 years ago); however the fabric has pilled a lot. Is there anywhere we can buy a slipcover or replacement cover? Or can you provide the specs so I might be able to have something made? Thanks
We're stoked to hear you're loving your sofa, but let's see if we can do something about that pilling!...Read more Pilling is natural and it's nothing to worry about, but it can take away from that schmick look of the sofa, can't it? Luckily, we've got a couple of tips to help remove and reduce pilling: - Vacuum your sofa once a week or so, using low suction to help remove dirt and cheeky fibres that like to mingle with each other to cause pilling - Use a fabric shaver on the sofa every now and then to remove any pilling that's occurring and reduce the risk of more If those tips aren't quite doing the trick, we're here to help! We just need a little more info so we can see how we can help or give you the specs you need. Just give our Customer Care legends a buzz on 1800 575 337, pop an email over to firstname.lastname@example.org or hit the 'Chat' button on this page to be connected with the team - we can't wait to hear from you soon! The Koala Dream Team
I'd like to know if anyone has had success washing the covers or getting a replacement?
I had a very sick child who got diarrhoea on the cover and I've had to wash it.
Just washing it now but would be willing to buy another cover if it is damaged
Oh dear, we hope your little joey is ok! ...Read more Your covers should be fine in the wash, but if not never fear - we're here to help and we're keen to make sure your sofa's in tip-top condition! We'll need to grab some details from you to see what we can do, so just pop an email over to email@example.com or give our Customer Care legends a buzz on 1800 575 337, otherwise hit the 'Chat' button on this page to be connected with the team :) The Koala Dream Team
Are there any people who have owned the koala sofa for over 6 months? How does it hold up after a while? Does it start to get uncomfortable and droop in the middle?
We don't want you worrying about the future, so we build all of our products to last! If something does go wrong though, you're covered by our 5 year warranty, so you can relax on you...Read morer sofa knowing we're here to give you all the support you need!
My koala sofa started to Pill about 1 years after we bought it. The fabric is not as hard wearing as I thought it would be. I wish there were replacement covers you could get for it
While some pilling is natural, we'd love to make sure that everything's as it should be with your sofa and we're keen to chat with you more to see if there's anything we can help with :) ...Read more Just hit the 'Chat' button on this page to be connected with the team or shoot an email over to firstname.lastname@example.org - we can't wait to hear from you soon! The Koala Dream Team
I'm contemplating purchasing a sofa (not sure which model yet), and I was curious as to whether the materials used are durable enough for cats who like to scratch
Great question! We think long and hard about how our sofas can best fit into real lives and homes, to make your home purr-fectly comfy for your whole family - including fur babies. ...Read more While our sofa fabrics are durable and pretty resilient, none can can quite compete with a scratching post. We've called in the experts though (our product managers) who agreed that our brand new Cork Sofa would be the best bet! It's our version of a leather sofa, giving you long-lasting durability - but without nasties (like the chemicals often used in leather products) and peace of mind since it's super sustainable! Excuse the pun, but it's an absolute corker and you can read more here: https://au.koala.com/products/cork-sofa What better way to find out if you love it than by trying it in your own home? If you or any of your family members (again, fur babies included) don't find it the comfiest fit, you can simply return it within 120 nights, no questions asked :) We hope this is helpful, but if you have any other questions we'd love to chat - so give us a call on 1800 575 337, or drop us a line at email@example.com The Koala Dream Team
Reviews mention removing the covers for washing - is that machine wash ?
Hi, I have purchased the 3 seater and 2 seater sofas. The firmness of the base cushion of the two are quite different however - the 3 seater is noticeably softer than the 2 seater and the material on the cushion is not as taut and 'gathers' a little bit. Is this expected?
Thank you so much for reaching out to us and we would love to help! Our product design team is really interested in this feedback and we'd love to look into what you're finding. If you ca...Read moren please reach out to our customer care squad on 1800 575 337 or email us at firstname.lastname@example.org, they'll be glad to find a way to make this better for you :)
Is there anyway to make sure the main seat cushion doesn’t keep sliding forwards during use. We are constantly having to push it back into place
Mine came with a Velcro strip along the majority of the front base and I've never had it slip at all.
Hmmm, just checked and no Velcro strip
We can't have your chance to sit down and relax is getting interrupted. So sorry to hear this and we'd love to help get if sorted for you! After all, sofa's are supposed to be far more comfy than a slippery dip. ...Read more The velcro Jebus mentioned above should be on your sofa too (thanks for the tip Jebus!). It ought to be right at the front of the sofa base and cushion. It can be easy to miss as it’s got a protective cover on it that's the same colour as the sofa itself! If you remove the protective cover it’ll stay nicely in place :) Please let us know if you can't spot the velcro? Our customer care team is also here if you get stuck or want to chat it through over the phone as you go, just call 1800 575 337 or email us at email@example.com. We're here to help! The Koala Dream Team
Is the sofa supported enough in the back for tall people? Everyone here is at least six feet tall. I would like to think the person’s shoulders would be supported, but the frame looks a little low.
Thanks so much for reach out on behalf of all our tall friends! Good question :) The sofa in fact sits 82cm high and accounts for the comfiness of those who are at the longer end of the...Read more spectrum. We've chatted with our product team and they’ve advised that the design is a standard height. Then we also put it to the test with one of the tallest Koalas in the Treehouse, who said he’d never had any worries and all the support he needs.
Is it possible to use the lounging couch without arms attached? I’d like to use a 2 and 3 seater to make corner couch
We just love the way you think! Great question. Sorry to say that we don't have a sofa (so fa-r) that'll do the trick. We had a chat with our product development team for you though mate...Read more, and while the arms of the two and three seaters are needed to stabilise the whole frame and make sure the bolts don't buckle... Our motto is the more the merrier too, so here's hoping one day we'll create your comfiest corner yet :)
I'm interested in purchasing the 3 seater lounge and ottoman in blue. The loose cushion in the back area, do they Velcro down on the back? I don't want loose cushions. Thank you in advance for responding. Sandra.
The cushions themselves don't Velcro, but they also don't move. They're quite heavy and seem to stay in place without interference.
Thank you so much Kitty!
We love the way you think! Also your taste in sofas ;) ...Read more Kitty here is spot on, we couldn’t have said it better ourselves! Thanks for helping out a mate and sharing more about the one you’ve welcomed into your furniture fam Kitty :) the world would be a better place with more gems like you! Sandra you can always make your sofa your own once you get it home too, please know that we are really proud of standing by our warranty promises though, so please just make sure you know what changes could affect us being able to cover your sofa. If you have any questions or would like any suggestions or support - please reach out on 1800 575 337 or email us at firstname.lastname@example.org and our team will be happy to help you out! The Koala Dream Team
Can you please tell me what the wait time is if I order the 4.5 seater with Ottoman Modern Sofa ?
Also your photo appears to be grey however the sample dot appears to be cream. Can you clarify this for me as well.
It depends on which state you are located. As you go though to purchase process it will advise when you can have your Modern Sofa delivered. This product has sold so well our stock level...Read mores are low so to get a sooner delivery time we advise you get in ASAP.
Hi. I have a dog who constantly sheds. I have to vacuum almost daily! I was wondering if the fabric is pet friendly? Will dog hair get stuck on it? And is the hair easily swept away? Thanks.
Our fabric is very durable for everyday use and having some loveable pet friends, however like any fabric it will still need to be maintained because unfortunately pet hair could still get ...Read moretrapped between the fibres. Pet hair is easily removed with a lint brush and vacuum cleaning.
Hi there, I can't seem to find an answer online so hoping you can help! Just wondering if the seat cushion is fixed to the base and can the back cushions be fixed to the frame? I know from past experience that cushions (especially the seat cushion) that aren't fixed tend to move around and look messy and constantly need adjusting. TIA for your response :)
The seat cushion is removable from the frame however we do have velcro which helps secure the seat cushion. ...Read more The backrest cushions are also not fixed to the frame they are a designed a little big bigger than needed so they squish in just nicely on the backrest and don't move around everywhere. Please let us know if you have any other questions. Koala.
Does the base sink at all? We purchased a koala mattress 2 years ago and ended up giving it away because of how much it sunk. I want to buy this couch but I’m worried it will do the same because it’s the same company
Thank you for reaching out to us with your question. Its unfortunate that you did not have a good experience with our mattress. Sagging is not a common fault and we are forever working in th...Read moree background to make sure we provide the best quality products possible.
If I buy a lounge over the weekend will it be delivered on Monday ?
If you order over the weekend you can get delivery for Monday! You can choose what date and time bracket best suits you. ...Read more Also just quick side note, our Easter Sale finishes on the 19/4, so make sure you get in quick to get the extra savings. Have a great weekend. Koala
Get an answer from our members and Koala representatives
Other Sofas & Recliners
Other Sofas & Recliners
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.