Reviewer Photos & Videos
Great Value NBN Service
Have to say I am very impressed so far with Kogan NBN.
Drop out rate has dropped to ... well..zero
Have had no trouble streaming 5 devices at HD and 2 gaming devices concurrently.
worst company i ever come across!!!
i'd choose negative star if there is an option, never experienced a service worst than Kogan! worst customer service and we were informed to pay the cost of errors they caused despite they admit its's their mistake.
at first, they can't even find my order, said to me it doesn't exit, and the order magically appeared hours after i informed them to cancel the non-exiting order. then they decide to dispatch the modem which after the confirmation of cancellation of the order, and now we were told we had to pay the modem despite the order was cancelled!
you can choose it if you prepare to spend so much time and get frustrated just to get simple things fixed(actually their mistake!). i'm going to ACCC now, good luck with everyone!
Has been smooth sailing since the first point of contact thankyou Kogan.
Very reliable have had no dropouts or lag whilst using your services. Would love to get some sort of deal with home entertainment package. Never had any issues, only that can't contact you 24/7 for
Suddenly the service was changed and the charges were higher for me.
I contacted this url https://help.koganinternet.com.au/hc/en-us/requests/new and asked 3 ~ 4 times, but no reply came to me. I want to quit quickly. Please don't give me the link address to contact me and let the support team call me. It's my phone number. [phone number removed]
Warning exit fee!
Gold service not worth it. Even stuffed up my very first payment so cancelled service immediately. They are also going to charge me a $15 exit fee!! No way I am paying this and it will mean an official complaint to the Telecom Ombudsman if they push it.
Kogan T&C clearly states no early exit fee on a monthly plan. Don't like tricky companies.
2 Weeks Without Internet - not acceptable!
What a massive headache. Trying to work from home...
Lost internet 2 weeks ago - logged 2 online queries and 2 phone calls troubleshooting without resolution so ordered an NBN tech come out - 4 days later tech comes out, says issue with the line, goes and fixes. Comes back tests again - then says router is faulty also.
Submit online query again (noted that all cases here directed to submit online) and call. Spend 2 hours on phone ordering a new router. Say will be about 3 working days. Now 9 working days later, no router. Call, finally get t...hrough to customer support and they cant find my router order! Put me on hold and 10mins later the call ends without support returning to the call. Try to call back and wait forever and give up. Been using my phone data so can continue for work. However it's about to run out, all while paying for Kogan internet.
If you want so called NBN at the speed or dial up this is for you, that's if you even get a connection. These guys are an absolute joke, internet drops out for hours every day and is very very very slow when it does work.
I've been trying to cancel this service for weeks with no luck as it's impossible to get through to anyone via phone or email and there's no online portal. But, they keep sending me bills and trying to take money off my card even though I have a new NBN provider.
DO NOT USE KOGAN! They are thieves and are absolutely agonising to deal with.
Fast installation and great consistent connectivity
Installation was quick and easy. We got booster and the whole house is happy now. Very stable connection. No issues with the service so far. Only been 1 month so too early to tell.
Have cancelled my account however I’m still being charged ...
Avoid!! Avoid!! Avoid!! Like others on here, I cancelled by account in February. Despite countless emails, phone calls, a TIO complaint and promises my account has been cancelled - I’m STILL being charged. How are they getting away with this? It’s stealing!?
The worst ISP Ever
Do not deal with these people. After stopping all direct debits because the deductions were regularly wrong, and always in their favour an unauthorised payment has been taken from the account, relating to a period after we had changed providers. The promised speed was never delivered, and generally we received the lowest tier speeds. I can not recommend them less. Do not do it. It is almost impossible to get back the money that seems to have been fraudulently taken, and noting above comments this is not unusual. Clearly the TIO and ACCC need to take action.
Stop stealing my money please
Absolute rip off thief’s. I disconnected my service 3 months ago, yet I am STILL being billed, despite phone calls and emails, where each time I am assured I will not be billed anymore.
You owe me money. You are stealing from my credit card.
I chose this service as I knew I would only need it for a short period, and the contract stated it was month to month cancel at anytime. Why will you not stop stealing my money ?
Worst Internet Ever
Worst internet ever, drops in and out of service to no service and Kogan customer support is absolutely useless because you can’t call them, only email and they never reply
Worse experience I ever had
I order Kogan internet modem on 30th March and it said I will received it after 4 days.
I tried to call the customer service and waited almost 50 minutes 3-4 times but no answer at all, besides that I tried to call many times.
I tried to cancel from their website but the link is not working and when i tried to view the order history it brings me to different page. I send an email but no reply. Luckily I received email on April 16 saying my payment has bounced and I joined another internet service.
Somehow, I received modem on April 23rd, af...ter 24 days and finally they replied to my email saying they will waive the fee from the time I order modem till the date I received it. Well, I will not pay anything and I will return the modem. I understand the COVID-19 situation but if you can't handle the situation then you shouldn't be breaking your customer's trust.
Just an all round poor experience.
I persisted with Kogan for over a year. For months on end it would work well but at times my connection would just drop out for no particular reason and I was never able to get back on. Kogan technical staff most of the time were kind and helpful but only once did I have a person that was genuinely able to help me fix it. Waiting times pre-COVID were acceptable. Most recently, I had more unexplained, more frequent drop outs. In the COVID era, trying to call Kogan was like trying to call the queen...you just weren't going to get through. Some ge...neric advice via email was sent through to me but I was left stranded with no-one to talk through the problems with. As so many people are working from home now, this is not the service or response I can afford to have. I've just switched to another provider for just a couple of dollars more and the service so far is lightning speed, without dropouts compared to Kogan. My advice to Kogan is to not bite off more than you can chew. Quality customer service that you can rely on in times of need is what the average punter wants. In these COVID times, those services providing strong support will be the ones trusted. I felt let down by Kogan.
- NBN 100 (Gold)
- Verified customer
This is the worst, can't live with it..
Reliability - 0/10
Dropouts - 5/10
Customer service - 0/10 - Wait for an hour and then call disconnects suddenly, so you lost your complete one hour for nothing..
Issues - With 100Mbps promised, you actually get 80Mbps for half of times and 1-5Mbps for half. However this variable is so frequent that it's a torture in itself to use Kogan. It leaves you high and dry even out of peak hours..
Even at 80Mbps in speedtest, you get worse performance like 1Mbps when actually accessing websites or downloading something like linux (ubuntu) or some micros...
Great value and works fine
It was easy and quick to transfer my internet across. The internet is mostly good, ocasionally it doesn't buffer well, but for the price point it is pretty good value.
Good speed and quite reliable.
I have found my connection quite reliable and when compared to my previous provider, very reliable. I have experienced a couple of dropouts and was so surprised I assumed it was my computer at first. Trying to get through to Kogan whether for support or to speak to accounts has been extremely hard. I hope you will fix this issue.
After calling and emailing to pay my bill, Logan have disconnected my internet
Your service is now disconnected
Unfortunately the service(s) on your account has been disconnected as your bill is still overdue.
To make a credit card payment and to get your service reconnected, please call 1300 010 400.
Please note that a $15 reactivation fee will also apply, in addition to all outstanding charges on your account. If you do not contact us within this period your account and service will be terminated. If you're experiencing financial difficulty, let us know by calling the number above as we may be able to help. You can view information on Financial Hardship here.
Incompetent Services & Worst Value for Your Money
The most incompetent internet service I've ever signed up!!! Lost my NBN connection shortly after 12am and now almost nine hours passed, still no internet access. This is the fourth or fifth incident within less than 10 days which are all major interruptions lasting for hours or 2/3 of the day. Called the technical support twice: 1st time was on hold for over 45 minute & gave up and 2nd time, the call didn't even go through. Definitely won't recommend Kogan NBN to anyone!!!
Excellent once NBN probs fixed
Switched to Kogan and they quickly got NBN to sought out the problems with our service. We’ve double + our speeds And are saving $200+ P.a. They were easy to deal with and a relief after spending hours on the phone doing the Telstra customer torture routine
Questions & Answers
Have received my NBN box and Kogan modem and connected all. All 4 blue lights are working on NBN box. The Modem is working and i can connect to it and changed the to Dynamic IP as suggested in troubleshooting but no internet signal. Instructions say i would get a text when all connected which i haven't received. Do Kogan need to flick a switch or is there anything else i can do, call centre not an option.
where is your email address for requesting update of expired credit card?
I've connected NBN afew months now and the internet constantly drop out or not working at all. I've cameras unable to access from work to watch out for my kids getting to and from school. Very frustration... Looking to cancel the service soon.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.