Kogan NBN 100/20 (Gold)

I called Kogan Internet today for help setting up my NBN connection at my house. The staff member, Nithika, was very helpful, patient, and professional. She guided me through the whole process and solved my problem quickly. I really appreciate her excellent customer service. Thank you, Nithika! Show details ·  1

I am recently using Kogan internet gold package and had a trouble with connectivity. But I called the Kogan and they couldn’t help me first. But Second time, I got connected with Kogan support member, named Naeem and he helped me out with my internet issue on router. He is absolutely genius, kind and calm. I recommend other to be part of Kogan internet customer. And do ask for him to resolve the internet issue. Show details ·  1

I have been a Kogan internet customer for 12 months now and wanted to say how good the service has been. I have not suffered any outages during this time and the internet speed was consistently what I paid. When NBN recently updated its speed tiers, Kogan immediately upgraded my service to the appropriate tier. I have also dealt with various… Read more ·  1

Kogan staff, most recently Mansi, and have received nothing but efficient, effective and friendly service. I wholeheartedly recommend Kogan internet to anyone wanting a competively priced stable service.

Very bad service DO NOT SIGN UP UNLESS YOU WANT TO HAVE NO INTERNET FOR 24HOURS. I have security camera solar battery all non functioning. Other services will transition seamlessly Thank God i managed to cancel their service Show details

This is the worst NBN service that I have ever used. The departments are all over the place, and provisioning takes days longer than it should. Nobody gives you the same response; every time you speak to tech support, they tell you something different. I received a bill the first month, then no more bills after that until I hassled them. The… Read more

billing department couldn't even email me the bill over the phone! They use Vodafone & it is also very hard to access your account (probably intentionally). You call the bill info line to pay and it answers as Vodafone, you put your number in, then disconnects unless you use your account number on the second option. If you call them up however, they use your mobile number to recognise the account. What a joke! I do not recommend using them unless you are a s#cker for punishment!

I have been with them for around sometime and whenever I had issues I used to fix myself by hard reset or by configuring. But this time KOGAN even can’t fix and they told me off to find my own technician and fix it myself. They can’t even find internal technician and they happily cancelled my contract when I told them to do it because I was not happy about it.

I had some trouble transferring my NBN service from one provider to another (Kogan), but Manisha and Mayur were amazing. Manisha tried several different fixes until she got the order through, and then Mayur was so helpful and patient while we set up the modem. I was so impressed with both. Show details ·  1

Called Kogan support expecting to cancel . piyush was really nice on the line and was able to provide 25 dollar voucher and $15 off for 3 months. Great customer service and ready to the point. Although he couldnt do 6 months , that was enough especially with the cost of every day living increase. Thank you Piyush. Show details ·  1

Piyush was very helpful in confirming that my address is not compatible with the Gold Plus nbn plan. He always thanked me for my patience, and was very pleasant online. He also steered me successfully through the process of updating my account with the new credit card. Thanks, Piyush! <3 Show details ·  1

Excellent customer service, great speed and great value plans. We did some switching around to get a cheaper price and their customer service team were super helpful on the phone. Show details ·  1

We called as our internet wouldn't connect after restarting the device. I spoke to Mayur who talked me through the whole process and made sure I understood each step before proceeding. Easiest troubleshooting ive had especially when I had no idea what I was doing. Huge shout out to Mayur for the help. What a legend Show details ·  1

I made a query on my first NBN bill today. Nikkie explained everything to me friendly and patiently. She showed great professionalism in dealing with me qeuery. I'm please to see Kogan Internet has such a professional customer support team. Thank you very much! Show details ·  1

Fantastic service, unfortunately they don't currently provide an a FTTP upgrade although they do have plans that suit. Great value for money, will look to be a return customer in the future. Show details ·  1

I had such a positive experience with Kogan NBN support. I first spoke with Nicki, who was very sweet and helped manually start the connection when the automatic setup failed. She was really patient and reassuring. I was then assisted by Karan, who was incredibly helpful and pleasant on the phone. He took me through everything step by step and… Read more ·  1

didn’t rush me at all, which I really appreciated. Between the two of them, they solved everything in no time. Such kind, supportive customer service — thank you both for making the process so easy!

I recently had a new NBN connection installed for a new build and unfortunately my first experience calling support was very disappointing. The person who answered didn’t even greet me, didn’t ask for any details about my account or issue, and simply said they couldn’t help. I asked to speak to a manager but that didn’t go anywhere, which left me… Read more ·  1

feeling quite frustrated.

I decided to try one more time before giving up, and that’s when I was connected with Naeem. The difference was night and day. Naeem was patient, professional, and took the time to understand the issue properly. He helped me set up my BYOD modem and stayed on the line to make sure everything was connected and working as it should.

After such a poor first experience, Naeem completely turned things around with his excellent service. Thank you, Naeem, for your patience and for making sure everything was sorted.

Karan was super helpful, very knowledgeable and very efficient. I must say I have never really received good customer service from kogan until I spoke with Karan. Thank you again mate!! Show details ·  1

Took a while to get back to me initially, but when I rang to find where the service was up to, within the day, I was activated. My current modem needed some changes, but help assisted me with that and was up and running very quickly. Show details ·  1

Mayur was very patient and guided me through every step which I am not familiar with. Totally opposite with the previous staff who I spoke with prior to him, impatient and did not give me a lot of options to try. Im glad Mayur was the last one who handled this case. Show details ·  1

I spoke to Karan on the phone to help me set up my router and internet service- he was incredibly helpful, very patient and polite. Called me back when he said he would, and was a pleasure to interact with. Highly recommend the 24hr support line, didn't have to wait on hold, answered the call almost immediately! Show details ·  1

Very helpful with my complicated initial set up. I was able to call and got through almost immediately and they were very easy to understand and knew how to fix my issue. Mayur was a great help! Show details ·  1

The first person I spoke with was Goura which would have been about the 10th Jan. Because of telephone connection issues (nothing to do with Kogan my home is built like a Faraday cage). I was forced to make several calls over the next couple days but couldn't catch Goura I spoke with Karan who was most helpful and two others But I did not… Read more ·  1

understand them well. TODAY! I spoke with Goura and have had a sensational experience. He led me through the connection process in a simple and easy to follow manner. Goura followed basic principles; establish a rapport, Identify the problem, resolve the problem, review the transaction, close out the job. Well done Goura you're a Champion. Kind regards SteveE