Kogan NBN 25/5 (Bronze)

MANSI was amazingly helpful and patient during initiation of the wifi setup. One thing that we both missed when setting up was the fact the password was so small double f to me looked liked a single f.. So a 'heads up'- break out your magnifying glasses for reading the password Show details ·  1

The speed is terrible. The download speed is not even 10MBPS, and is sometimes as low as less than 1MBPS. The customer service people are polite and well spoken, but not helpful in resolving my issue. The internet connection kept on dropping. When I called customer service, they helped me reset my modem settings, which did not help. They then made… Read more

an appointment for a technician to do a home visit, but I later received an SMS saying it was not needed as everything looked fine from their end.

Really good help Centre support over the phone. We needed to get our NBN Internet reconnected because our old credit card had expired. The only disappointment was that we hadn’t received email advice that the old card was no longer functioning. Show details ·  1

I had some problem with the initial connection, so I had to call support. I called on Saturday night and was immediately connected to an operator, I spoke to a guy named Sager. He helped me restore the connection and after a few minutes everything was working. So far so good. Show details ·  1

Omkar was a wonderful representative to deal with. Kogan NBN is a very friendly and very consistent service with a customer call centre that always answers quickly even at 9:30pm Show details ·  1

Terrible service. I have been with this internet provider going on a year, they have just informed me (after paying $130 bill) that they can no longer provide services to my address. they’re refusing a full refund and have put the whole blame on NBN when it’s their fault they did not notify me prior to paying my bill or at all. Show details

They offering cheaper prices for a 25 Mbps NBN in the first 6 months and I had all that period maximum speed of 12 Mbps and a lots of internet black outs. They were blaming the general internet line for the issues. Don’t waste your time and money with this company. They also have a useless website where selling trash. Show details

I signed up for the Bronze plan in early August during a promotional period, where I'd receive a reduced rate for the first six months. After my NBN hadn't connected for several days, I rang Kogan Internet customer service who scheduled an appointment for an NBN technician to come to my place. The technician never showed up. I rang customer… Read more

service again, and they advised that they'd manually activate my order in the system (as apparently my order hadn't been confirmed), and to wait up to 48 hours for the appropriate team to process. After over 48 hours - nothing. I was heading overseas a few days later, so I followed up upon my return after a few weeks. It turns out that my service had automatically been "cancelled". Not too sure why they scheduled a technician, then said they'd "activate my order", only for the system to cancel it. Needless to say, I didn't bother signing up again - I'll be going with another provider who's more reliable with set-up and troubleshooting. One star as I wasn't able to access the service I'd signed up for.

The Service Operator was not very clear with instructions, but eventually we were able to set up the correct PPPoE details using the registered email address. Much time was spend on basics like connecting to the modem, and it it took 20+ minutes before setting up the correct PPPoE details, which should have been a simple fix. Also, if the PPPoE… Read more

setup was specified earlier and more clearly in communication, this may have enabled me to setup nbn myself without an operator.

After initially writing a glowing review about Kogan, sadly that was short lived. Initially I had some issues moving house and a lovely support member got me up and going, however it dropped out again in 3 hours and I was given the run around for 1 week between NBN and Kogan each pointing fingers at each other despite it all pointing to ISP as DSL… Read more

connection was fine. Kogan would not assist beyond just claiming it must be wrong settings and talked me through the same trouble admin set up id say close to 100 times. I can recite that process down pat now. The only other solution they had was making me go out and buy a new modem ($200) despite my old one having worked fine at previous address and when I got there initially. Surprise - new modem didn’t sort it. Got too fed up, ported out to Mate who had me transferred in 20 minutes and online with Internet 5 minutes after that (also on VDSL/PPPoE) so confirmed it was Kogan all along. I accept not all issues can be resolved but take responsibility if you cannot provide a service and don’t just assume a customer isn’t following instructions!

Very quick connection and excellent customer services. I signed up for the Kogan NBN in the morning and just in 30 minutes I received a text message saying that it's all set up and ready to go! I had a bit issue with connection and called the customer support team and Karan helped me through the connection process. He was really knowledgeable and patient :) I'm happy with Kogan and the service that I received. Show details ·  1

Being 'non-tech' i always struggle getting my internet up and running whenever i move house. I have moved twice now with Kogan and on my most recent move Karim assisted in the re-connection of my NBN and talked through all the settings to fault find. He took his time and was genuinely kind and helpful! keep up the good work kogan great internet and even better customer service! Show details ·  1

Karanjeet was extremely helpful in resolving our NBN issues and took us through the all the steps of replacing the old modem with the new and configuring the new modem for the internet. Show details ·  1

Kogan internet, Your check address to sign up on website isn't working. I've tried this soooo many times but does not recognise my address, I've also tried many other addresses in Orange NSW & always says "try again". See attached. It doesn't matter how I enter it, it will not come up. I rang your 1800 number, he was hard to understand but said… Read more

he could see my address. He said it might be a server issue. I have tried different devices, Wi-Fi and 4G/5G, my neighbour tried up the road as well with no luck.

I went on to the Vodafone website as that's who you use, I put in my address and it came straight up no issues.

I'm looking at changing providers in 10 days but looks like I won't be going to Kogan.

This bounces back as well.... customer.care@koganmobile.com.au

Kogan internet is not a trustworthy company. They raised prices for their customers without prior notice. Even their internet service is not good. Sometimes it is completely cut off on Fridays and Saturdays exclusively for some reason. The workers there usually change their words. Show details

I have help from AARTI whom called me several times to help me connect my new kogan internet. She was very knowledgeable and helpful and would recomend her and kogan Show details ·  1

Good experience – Thank you Karan. Our internet was impacted since 3 days and after few call no one help us to set up. I have a business and my wife is working from home. Our working capacility was impacted due to no internet and my wife has to go to office. Karan helped us and has spent a time to set up our internet back. It took a while after selsctig different… Read more ·  1

option but karan has a patience and support us until set up. Please find out who picked up previous call who can help us to set up internet and our work would not have to Imapact.

connectivity issues – The Internet Connection wasn't good, and we always had problems with loading Youtube or Netflix movies on the TV. it wasn't working for us, so we changed the provider. By the way, the customer service team was very polite and assisted us throughout the process. Show details

Very helpful and committed Customer Service to solve the problem – All communications were sent and followed up. Had trouble getting the modem reactivated, but the Customer Service was incredibly helpful and committed to help me through. She even promised to contact me again the next day to find out if my internet was working and guided me through until all problem was sorted and my internet was up and running with the correct speed that I subscribe to. Show details ·  1

Helpful and friendly team – Jainish has provided the best customer service and be very patiently with me while trying to set up internet which it would be uneasy process for someone. Also, tanks to the team that responded quickly Just made my experience with Kogan internet smoothly. Show details ·  1

Great Technical Support Today – I called the NBN Technical support team today to fix an issue. I was helped by Jainish. I just wanted to say he was amazing and provided great help. He resolved my issue very quickly and explained all the details in plain language. Thanks again Jainish. Show details ·  1

Great experience – Aarti patiently helped me setup my new nbn internet! Very short wait time, very detailed and easy to understand instructions and a nice chat while waiting things to load. Show details ·  1

This was a great value for money plan – I was with Kogan for 3 years and I had no issues my internet worked without fail my bill never went up they answered the phone promptly when I needed to call them they were great. I am.moving house and kogan do not service the are I am moving too so sad to be leaving them. Highly recommend them Show details

Excellent price and service – Harsjinda has helped me now for the 2nd time with excellent service and efficiently , the 1st time was a complicated issue but with his determination and knowledge was able to solve the problem and I’ve not had a problem since. Thank you !! Show details

Excellent call centre service – Everytime I ring the call Center to update my payment details I receive great service. I jade no wait time and Harjinder was so lovely and helpful on the phone. Great customer service Kogan! Show details

Great assistance from customer service – Victim of a lightning strike, just called customer service and the lovely Harjinder helped me to seeif hew could fix the problem, arranged a technician to come, and made sure I was happy with the timing and specific instructions on how to contact me. Great service Show details

Good NBN connection on a budget price – Kogan NBN is always reliable at a competitive price. I like that there is not a lock in contract too. Good customer service over the phone. Today Trevor and Krshan helped me to solve my queries. Thanks Kogan! Show details

Great customer service! And easy set up – Wonderful service, had trouble setting it up and he was very helpful. Very happy with it! Jainish was great thanks so much :) Show details

Good service – Always had a good time with Kogan internet. Prices are very reasonable and have a good time with their customer service. On the phone most recently I spoke to Jainish who was lovely and very helpful. I can't fault Kogan internet so far and I've been with them for 3 years. Show details