Kogan NBN 250/25 (Platinum)
Part of Kogan Internet 4.1 

Kogan NBN 250/25 (Platinum)

 Verifiedkoganinternet.com.au
Kogan NBN 250/25 (Platinum)
4.6

30 reviews

PositivevsNegative
90% · 272 · 7%

Adequate Speeds Yes · 
Value for Money
4.7
Transparency
4.5
Customer Service
4.6

Reviews

30 reviews
Jake
JakeGreater Melbourne (Outer), VIC2 posts
  NBN 250/25

Great service

Customer service was excellent and I am very happy with the product. Show details ·  1
tigerpm7
tigerpm7
  NBN 250/25

Technical issue resolved

Very happy with Kogan's customer service. Manisha was fantastic, very helpful and patient. Show details ·  1
Alexandra N.
Alexandra N.Greater Melbourne (Metropolitan), VIC7 posts
  NBN 250/25

Dont deal with Kogan

I cancelled my internet 3 months ago.

I was told I would get a refund the FIRST time they charged me *after* cancellation (October).
They never refunded me.
They continue to send me bills *every month*.

When this happens, the ONLY way you can contact them is to get on a phonecall to India, where you will be waiting for up to 30minutes - 60minutes *before* anybody picks up.
This needs to be done EVERY MONTH, on an inactive account, as they simply continue to send bills for a service that is cancelled.
This is now 3 months aftert the fact. Its a nightmare, so many hours spent calling them, emailing them etc.

Absolutely not worht the trouble. Show details

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Monique
Monique
  NBN 250/25

Upgrading NBN plan

Kogan nbn has been great except for a few drop outs but they don’t happen very often. Hanoze was very quick and helpful with me wanting to upgrade my nbn plan. Show details
Value for Money
Customer Service
prabhjot s.
prabhjot s.
  Fair Incentive NBN 250/25

Good internet service

Nusrat was very helpful so are the rest of the team very professional, good service as well Show details
Oliver H.
Oliver H.Greater Melbourne (Inner), VIC2 posts
  NBN 250/25

Value for money and Issue Resolved Quickly

Sudarshan along with other team members helped resolving issues quickly. Show details
Emma Pattison
Emma Pattison
  NBN 250/25

NBN disconnect

Harjinder was so lovely and helpful/ nice to speak to a positive person Show details
Debbie Beatty
Debbie BeattySydney, NSW5 posts
  NBN 250/25

Moving service

Great customer service, completely understood each stage. Thank you very much Show details
josh
joshGreater Melbourne (Metropolitan), VIC
  NBN 250/25

Mayur was super helpful and insightful and was nothing but awesome

He was straight to the point and had knowledge of my problem Show details
GMG
GMG2 posts
  NBN 250/25

Great Value!

Great internet speed and the customer service is fantastic. We had a few problems that were our fault, the customer service representative Manishe was a great help on the phone and sorted out the problem quickly. Show details
Sue
Sue
  NBN 250/25

Wonderful service from Nus. She was so quick on providing my installation troubleshooting

Great fast connection, and great support team fast to assist Show details
Value for Money
Transparency
Customer Service
Emma K.
Emma K.2 posts
  NBN 250/25

Activation is too slow and not organised

After placing the order, I just received a call, SMS, and email in the afternoon, and the next day there was no communication anymore. There is no sms or email on when or what day or even what month will activate my connection. And I didn't order a modem from them, so why is it delayed? I will keep an eye on it if their connection has no dropouts. If that happens, I will go back to Aussie Broadband or Belong because they have no drama and b*llsh*t. Show details
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Kerry
Kerry
  NBN 250/25

Excellent Internet

Connection wonderful with very few dropouts. Speed great and customer service very prompt!
Keep up the great work Show details
alirizay
alirizay2 posts
  NBN 250/25

Nisha has been very nice, kind and professional. I am happy with the service provided. Thankyou Nisha

I was on a bronze plan which wasnt enough, and now i have upgraded to platinum since I am using over 10 devices. Show details
Brad
BradCentral Highlands and Goldfields, VIC3 posts
  NBN 250/25

Good performance, great customer service

The internet service itself has been great! Since joining in October, I've had only 4 <1hr dropouts, and one 7 hour dropout.
The customer service is greatly appreciated too! In updating my credit card, Nisha and Mayur at the help desk have been of immense assistance - thank you!

One shortcoming of Kogan NBN versus other ISPs is the lack of self-service options. You don't have the ability to manually update your details/billing etc, and have to always go through the service desk between 8am-8pm. I do hope in the future that the ability for customers to update their own details are implemented. Show details

Value for Money
Transparency
Customer Service

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Details

Compare all Kogan Internet listings
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $119.90$78.90$68.90$63.90
Typical Evening Download Speed 200Mbps90Mbps50Mbps25Mbps
Max Upload Speed 25 Mbps20 Mbps20 Mbps5 Mbps
Max Download Speed 250 Mbps100 Mbps50 Mbps25 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Packages AvailableStandaloneStandaloneStandaloneStandalone
Service TypeNBNNBNNBNNBN
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