Kogan NBN 250/25 (Platinum)

STAY AWAY FROM KOGAN INTERNET. Many of the reviews you see include staff names because the contact centre is overseas and their KPIs are tied to customer reviews. In my experience, they won’t get off the phone until you leave a review, and they even refresh the page to make sure it’s posted. Connecting the service was a nightmare. Because the… Read more

contact centre is overseas, it’s luck of the draw depending on who you get. I called multiple times to set up the NBN with no result, and once it was finally connected, the agent wouldn’t end the call unless I left a positive review and mentioned them by name. A few months later, I went through financial hardship and my NBN was disconnected. When I asked if it could be reconnected so I could work and pay my bills, and explained my situation, I was told I had to pay first and that nothing could be done for at least 24 hours. After I pointed out information on their website, the agent (Arun) put me on a long hold, only to come back and say he still couldn’t help. I ended up losing a full day’s pay because my internet was disconnected.

That was the easiest setup that I have ever done 500/50 MBS - Big callout to Mayur he was very patient & stepped me through the whole process!!! Great assistance Show details ·  1

The support team were very quick to answer. Omkar was excellent. He was extremely supportive, helpful and professional. He talked me through the process with clarity. I was clearly impressed. Show details ·  1

Had a customer service query and was assisted by Mayur. Really appreciated the professionalism and calmness in handling my query. Keep up the good work. Much appreciated. Show details ·  1

Need to be able to give ZERO stars – We need to understand, that we live in a fake world now. The internet is full with fake (paid) reviews, and it makes really hard to navigate between service providers. The bigger budget they have the more they can spend on those questionable services. I felt into the trap and wanted to join to Kogan Internet. I should have been more cautious… Read more

seeing their very basic website, where they don't even have a member login page!! It took 2 days for them to act and took my existing NBN connection and on a bright sunny morning my existing NBN connection stopped functioning. An hour later I received a text message, that my Kogan internet is up and running... That's all. No details, no welcome you !@$#, nothing. Obviously, the internet was not working, so I had to call the "Bombay club" customer service to talk with an absolutely clueless someone to explain that I'm happy that they are happy to connect me, but I wanted internet connection and not their happiness. Because I had my own router already, they said it's my problem to set it up, and they cannot help. I explained to them, that this is not a rocket science, and I made the changes their only online FAQ said, but no connection. Then the "expert" said, that I need to contact the manufacturer of my router and ask them what settings I need to change to use the pathetic Kogan Internet. I though he was joking, but not. Then he said, he will "escalate this to a senior tech support" and dropped the phone, leaving me without internet for a full day. Then I realized, that Kogan Internet belongs to the dreadful TPG mob from which I wanted to escape all the time. After being a Kogan Internet "customer" for 8 hours I called them again and cancelled my new contract without being able to use it for a second. In contrary, I called Swoop, explained my experience with this pathetic company and they connected me to their network in 90 min, without even needed to change any settings in my router, calling the manufacturer of the router, etc, etc. And they have Australian based customer service with knowledgeable people. I wonder how Kogan got a licence to operate in Australia as an NBN service provider... Stay away from them unless you prepared for your own mental torture!

Activation is too slow and not organised – After placing the order, I just received a call, SMS, and email in the afternoon, and the next day there was no communication anymore. There is no sms or email on when or what day or even what month will activate my connection. And I didn't order a modem from them, so why is it delayed? I will keep an eye on it if their connection has no dropouts.… Read more

If that happens, I will go back to Aussie Broadband or Belong because they have no drama and b*llsh*t.

No Account Access – The internet connection is fine we don’t have issues with it (so far) my issue is with the lack of access to my account. I mean there isn’t any! I cannot view or update any of my info. I can’t choose to pay my bill before the direct debit date, nor can I choose a different payment method or a different date. The phone number they provided is a Vodafone automated payment line which doesn’t recognise my account number. It’s really frustrating!  Show details

I recently called Kogan to get my internet up and running, and I had a great experience. Mansi from your team did an excellent job—he was helpful, professional, and followed up with me to make sure everything was working properly. Really impressed with the level of service. Great work, and I’m very happy with the support I received. Show details ·  1

I upgraded to a 500/40 plan and bought the Kogan BE3600 wifi 7 router, but couldn't get the setup to work by myself so called Kogan phone help on Sunday morning and got straight through to an assistant who guided me through the steps. Very clear and… Read more ·  1

concise instructions and got it done in about 15 minutes total. Amazing help. Honestly, the instruction booklet that came with the router were no help at all and the font size was so microscopic it was unreadable anyway. But the live helpline more than made up for that. Now I have BLAZING FAST internet. Very happy.

Gaurav was very helpful and made the experience a lot less stressful, very happy with his service, 10/10 Show details ·  1

Good customer service, easy to talk to and resolve my issue with setup and connection Show details ·  1

Karan helped me set up my new router to the Kogan NBN network. Great service. Patient and thorough. Show details ·  1

It was good and fast and kind i strongly recommend. Show details ·  1

Good service in AU. I switched from Spitel to Kogan, and the network was not working. The customer service patiently waited until I got through. Show details ·  1

Quick signup and setup, and staff called and helped with the setup process. Show details ·  1

Great – I have the platinum plan but its worth it. very fast nbn including with wireless, and excellent phone support - unlike my experiences with iinet. Nearly as good as the old internode CS before they were bought out. Show details ·  1

Great support team - thanks Aarti! – Aarti was an incredible help. She provided clear instructions and got me up and running again within minutes! Highly recommend this provider as their support team is quick to pickup the phone and willing to help even with my poor technical knowledge. Show details ·  1

Great technician assistance – Aarti (technical) was super helpful once we were able to locate the nbn box. Seems very fast and happy so far Show details ·  1

Kogan Internet – Besides holding on for a bit, service has been the best re new sign up and tech support in years - and speed faster than plan which is great Show details ·  1

Excellent Service – Always provide great customer service. They make everything so easy. Show details ·  1

Great service – Customer service was excellent and I am very happy with the product. Show details ·  1

Technical issue resolved – Very happy with Kogan's customer service. Manisha was fantastic, very helpful and patient. Show details ·  1

Upgrading NBN plan – Kogan nbn has been great except for a few drop outs but they don’t happen very often. Hanoze was very quick and helpful with me wanting to upgrade my nbn plan. Show details

Good internet service – Nusrat was very helpful so are the rest of the team very professional, good service as well Show details

Value for money and Issue Resolved Quickly – Sudarshan along with other team members helped resolving issues quickly. Show details

NBN disconnect – Harjinder was so lovely and helpful/ nice to speak to a positive person Show details

Moving service – Great customer service, completely understood each stage. Thank you very much Show details

Mayur was super helpful and insightful and was nothing but awesome – He was straight to the point and had knowledge of my problem Show details

Great Value! – Great internet speed and the customer service is fantastic. We had a few problems that were our fault, the customer service representative Manishe was a great help on the phone and sorted out the problem quickly. Show details