Although I have not been a Kogan internet customer for long, thus far I have been really impressed with the service and communication with the company. Motivated to share my experience after a very pleasant interaction with a representative called Mansi, whom was very effective at resolving my issue quickly and was a real joy to deal with. Many thanks Show details · 1
As a Kogan internet customer for 2 years now, I think it’s good enough time to review a great internet service. It was an easy process to initiate the connection. I have not experienced any outages during the entire time and the connection was consistent. The difficult part I felt with logging in to the account. The customer service was… Read more · 1
excellent only twice I needed to contact Kogan staff’s within this 2 years. Most recently interacted with Mansi who was wonderful in assisting with my queries. Very efficient, friendly and effective service. I strongly recommend Kogan internet for anyone who is seeking a competitively priced home internet service.
Left Kogan NBN to another service provider last month. Just got the final bill today showing my account is in credit. However, the refund is NOT automatic like when they do the direct debit. I need to call to ask them for the refund. Unfortunately, I cant remember which credit card I used for setting up the direct debit. The man on the line… Read more
requested me to provide the card details and CVV number in order to get the refund :(
There is NO OTHER SECURED WAY to do this. It sucks. Kogan NBN can join my banned list just like the infamous TPG.
Reviews with attachments
Speedy connection setup, great service over the phone – Really fast setup/connection time from when I started the application and great service by the service centre staff over the phone! I couldn't get connected over the website as I'm in an apartment building and it wasn't listing my apartment number correctly however I called up (you need to navigate carefully in the options to get through to a… Read more · 1
person as some of the option paths will end the call after a pre-recorded message) and spoke to someone at the service centre.
Spoke to a gentleman called Hanoze and he was really great and patient as well when I needed to look up some of the details needed to complete the signup. Really appreciate his service and professionalism in clarifying all the details as well.
Got a text within 30 minutes of the phone call ending informing me my connection was up and running and ran a speed test as well, everything working perfectly! To clarify: I was already with another provider and had a modem already so I was just transferring from one provider to Kogan.
Transferred from another provider that had just informed me of a price hike and was going to charge me $20 more p/month compared to Kogan. Would recommend to others!
Chin-chin was more helpful than magic !! – After having my wifi disconnect by my X mother in law due to uncovering her lies and deception - I was graced with the ever paitent Chin-Chin who was nothing but a superstar! She went above and beyond and truly listened to me and sorted of just like magic !! If only everyone could have a direct line to such an asking customer service IT tech guru the world would be a more joyous place !! R.GiZzel X Show details
Top quality product – Continuous, smooth, seamless streaming on TV, gaming console and over WiFi. Couldn't want for more - and all via a Kogan modem. The price, the service - it's all A1. Thanks Kogan! Show details
No fuss, everything just works. The modem provided is much better than competitors – I have experienced maybe 1 dropout in the past 6 months. Nothing of note, the service was back up in under 30 minutes. The connection is fast (FTTP helps with this) and reliable. Show details
Does what it needs to – As with anything internet you are promised a plug'n'play setup. You get sent a box. Inside is another box you plug into the wall and telephone and bingo, internet. Not with NBN... We still had to get Kogan contractor to come out and dick around with our connection in order for the box to talk to the FTTC cables/hardware. Once steup though,… Read more
internet has been reliable as. See attached. We are on the silver connection in postcode 2111. No drop outs. Make sure you calibrate your internet channel though as a load of neighbours were on the same channel as ours = interference.
- +2
Formal Complaint Regarding Unprofessional Customer Service Experience with Kogan Internet Dear Kogan Internet Customer Support, My name is Seokhoon Han, born on 17 May 1990, and I can be reached at 0414 194 441. I am writing to formally express my deep disappointment regarding the unprofessional and unfriendly service I received from one of… Read more
your representatives, [Name Removed], during a call on 7 October at 7:53 PM, which lasted approximately 19 minutes.
I believe it's important to note that [Name Removed] is not operating as an individual, but as a representative of Kogan. My call was made to Kogan Internet, and therefore I expect all representatives to uphold the brand’s reputation.
Over the years, I have been a loyal Kogan customer. I have used Kogan Internet, Kogan Mobile, and made business purchases for my company using Kogan. I also encouraged my spouse to sign up for Kogan First, which I myself was previously subscribed to. Additionally, I currently own shares in Kogan. However, my recent interaction with [Name Removed] has completely shattered the positive image I once had of your brand.
For context, I previously had a very pleasant experience with another representative named [Name Removed], whose professional and courteous service prompted me to leave a positive review on ProductReview. I am not someone who leaves negative reviews lightly — I typically avoid doing so, even on Google. However, this experience has compelled me to speak up.
During the aforementioned call, [Name Removed] seemed to be either unwilling or unable to assist me. He eventually put me on hold and told me to look up modem configuration instructions on YouTube or Google. I explained to him that I had already tried and was unable to resolve the issue, and asked if he could provide expert assistance. I was using an Optus Ultra WiFi Gen 2 (Sagemcom) modem, which I know has been used by many others who switched from Optus NBN to Kogan Internet.
Despite this, [Name Removed] insisted that I contact the modem manufacturer myself. This directly contradicted what [Name Removed] previously told me — that there was no issue with the modem. Optus had also informed me that the modem is not locked.
Rather than trying to help, [Name Removed] dismissed my concerns, cut me off repeatedly, and even said, "Now you tell me what to do." His tone became increasingly aggressive and disrespectful, which only escalated my frustration. I did not want to argue, so I simply asked for his name and ended the call.
Let me make this clear — I have not been able to use Kogan Internet for even a single second because there is no working connection. However, your representative told me, “The service has been delivered to your home, so you're considered a user, and it's your responsibility to fix the modem.” I find this completely unacceptable.
I am therefore making two formal requests:
I request a full cancellation of my Kogan Internet service and a complete refund. I have not used the service at all due to lack of connectivity. If no charges have been made, please ensure that no payment is processed.
I urge Kogan to take serious disciplinary action regarding [Name Removed]’s behavior. His conduct does not reflect the standard I expect from a company I have supported for years.
Unless appropriate action is taken, I will be selling all of my Kogan shares and will actively discourage others from using any Kogan service to the best of my ability.
I sincerely hope this matter is addressed with the seriousness it deserves.
Kind regards, Seokhoon Han
Been with Kogan for 5 years, but recently, nothing works, phone won't work on WiFi, turn off WiFi & it works fine, streaming services either won't load or constantly buffer, for 6 years my Facebook, games etc have worked from bed, now nothing works from bed, I'm sitting 2 meters from the modem, it just won't work. CallKogan they say "nothing is… Read more
wrong but we've made some adjustments" now everything works fine... FOR A WEEK OR SO THEN NOTHING WORKS. Tired of this circle of dishonesty, bye Kogan, signed up for Superloop, everything works now.
Hi Mick, thank you for sharing your feedback. We regret… Read more (+1 reply)
Positive reviews
I had a great experience setting up my new router modem to Kogan Internet. The process was smooth, but what really stood out was the customer service. My service rep, Akansha, was fantastic - she was incredibly patient, helpful, and knowledgeable, making sure everything was sorted easily. Highly recommend! Show details · 1
Amazing Service by Kogan Internet. I decided to switch to them today, I signed up online this morning and received a text to say I was connected within a few hours ! .... I was surprised at the speed of the connection. Then I rang their Customer Service team so they can help me configure my existing ZTE modem to Kogan. I spoken to Mayur who… Read more · 1
researched my modem and then guided me how to configure it. He provided excellent speedy support and I was up and running with Kogan. I then did a Speed Test and my Download and Upload speed is slightly above the speeds I expect to get on my plan... The connection has been steady with 2-3 people in our house using it. Overall, I am a very happy new customer !
Find out how Kogan NBN 50/20 (Silver) compares to other Internet Service Providers
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Great service by Kogan. Can't expect this quick, efficient from a NBN service provider. KOGAN made it with their service executive Mr. Hanoze. Very happy XMAS and new year 2026. Show details · 1
Negative reviews
Kogan are a scam and this is an extension of that. They have no intention of living up to their promises or honoring their commitments. BE WARY OF ALL DEALINGS WITH KOGAN Show details
Hi Anne, we'd be more than happy to help. Could you please… Read more
After reporting a loss of internet on Tuesday 11th, I was run round and round trying this, resetting that etc. I explained I had no DSL like as I am on FTTN. They suggested I reset my modem. This Failed ! I explained I have a cabelers licence and electrical licence and the street incoming line looked dead. So no internet for that day. Today,… Read more
Wednesday 13, I got un SMS message from Kogan about an unexpected NBN outage for my area, HILLBANK SA. Was told I would be updated when restored.
I have 2 other older modem routers I replaced a while back and tried them, with no result. One was an ASUS and the other was a Telstra SMART MODEM. Neither could get DSL sync !
Tonight at 730pm, I see a lids off a ground pit, at the bottom of my street. Appears copper theft was the root cause. Still no internet and no fault update from KOGAN.
Will be ringing tomorrow to cancel my plan and move onto a provider who has better call centre operators who listen and understand what you are telling them and more importantly, ones I can understand!!
Once back online as I have factory reset my modem, I will now have to go around my whole home and restore all of my home automation products and devices.
My rating is scrappy, no stars worthy ! NOT HAPPY JAN !!!!!!!
Hi Eric, we'd be more than happy to help. Could you please… Read more
Customer assistance very poor. They not only do not understand the issue but they just simply bomb you with codes,numbers and forms to fill up and when you get lost you just wanna leave the company. Other company offer a better service and offers. Show details
Hi Damian, thanks for the feedback. Could you please… Read more
Recent reviews
Always been great, every time i've called support they've been really easy to deal with. Had to cancel my plan today due to moving into a house with internet setup already. Quite literally never had an issue, will be back one day. Show reply
its been 6 weeks and they still haven't been able to arrange the NBN to head out and set up out internet. they keep telling they are having internal issues and then its because my internet account was cancelled (they cancelled it because I was moving address). they honestly can't sort it out - not sure why I chose them but im cancelling after 6… Read more
weeks and they still can't give me a date - and im heading to someone who actually knows what they are doing coz how many more months are they going to take to sort it. their dates also change constantly. - it was 2 weeks then 3 then 4 then 5 then 6 now they can't tell me a date. save yourself the frustrations - chat to your local Indian at the bar instead of paying for this service.
Hi Peta, we'd be more than happy to help. Could you please… Read more (+1 reply)
Been with Kogan for years and had a couple of address changes during that time. Big trouble on last move though. Rang five times over five days with little success. Six attempt got Mayur the lifesaver. Got me hooked up and streaming in minutes. Saved my relationship with Kogan. Show details
Hi Neil, happy to hear that our Kogan Internet team was… Read more
Very helpful during the set-up proccess, was very kind when called to ask for assistance, considering my new rental had a Missing in action NBN box. They were very kind and paitence while on the phone with me. Show details · 1
Karan was a huge help in getting our NBN connection set up in a prompt manner. He was very patient and informative and helped us get connected easily without hassle. Show details · 1
Find out how Kogan NBN 50/20 (Silver) compares to other Internet Service Providers
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Karan was extremely helpful, professional, educated and kind. He resolved my problem when an earlier Kogan consultant and my own modem manufactuer could not. He took the stress away and sorted out a complex situation in a very short time. Everyone in Kogan should be like him. Show details · 1
Karan was amazingly helpful guiding me through the process of setting up the NBN service to my house, which I'd been really struggling to achieve. His patience and explanations enabled me to get the job done! Show details · 1
I was having difficulties on activating my NBN connection for the first time. However, just with one phone call, it's all sorted. Im happy with Kogan customer service (Nus helped me today). Quick waiting time, efficient work around, recommended. Show details · 1
I have just set up the Kogan nbn service. I was having trouble connecting to the nbn through my new router. I called the help line, was immediately put through to Naeem who was really helpful and talked me through how to set it up. All sorted in 5 minutes. So far, service has been great. (Haven't had a chance to check out the internet connection yet) Show details · 1
Was having issues with my Internet connection, then came along the lovely Nus part of the Kogan support team and very professionally and patiently guided me through the Internet configuration issues. Overall, the issue was resolved quickly, and I can't thank Nus enough for her kind assistance. Show details · 1
Mayur sorted me out!!!! From 0 internet to big time data fun :D Struggled for a long time to get our new modem going. But now it’s all perfect, again thanks to Mayur! Show details · 1
Great price. Low reliability. Not really Kogan's fault. NBN pit always floods after 2 days of rain causing outages. After enough people complain, it usually gets fixed after a few days. This time is was a week. Tech came and refused to inspect the pit. They want me to wait another 2 weeks and show the tech where the pit is. This was the last straw, so I quit Kogan. Show details
Transferred to Kogan from another supplier. Internet stopped as part of the process. No contact from Kogan. Chased them up. Transfer pending and contact said they would initiate and would occur in a few hours. No further update. Next day contacted Kogan again. Said connection was rejected because of a technical issue. Would re initiate and… Read more · 1
be resolved in 24 hours. Could not/would not state what issue was - leaving me with little confidence.
10 minutes later internet has now resolved itself. They even rang and messaged me to let me know. Complaining and following up has worked - thank you. Have upgraded rating reflecting this. Hopefully all will be well from now.
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Hi Mac, we'd be more than happy to help. Could you please… Read more (+2 replies)