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Latitude 37 Homes
Dale and TanyaGreater Melbourne (Metropolitan), VIC
- Verified customer
Quality build, ahead of schedule!
We purchased a sloping block at the new Tullamore Estate in Doncaster, and after reading many positive reviews and inspecting a number of L37 display homes we felt comfortable to proceed with them to build our family home.
We also noted L37 were building quite a few new properties in the estate, which gave us confidence that we were making the right decision.
After many consultations with the design team, we settled on a custom designed home, which we have been living in now for the past six months, and we couldn't be happier.
L37 has buil...Read more
t us a home that we are really proud of. Building in our estate had many restrictions and guidelines that we needed to abide by, and our designer and L37 team took the time to ensure that our house ticked all the boxes and was compliant throughout the building process. We were and are still impressed by what our designer and the team at L37 managed to achieve on a 400sqm sloping block.1 comment
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Feng Z.Greater Melbourne (Metropolitan), VIC
- Verified customer
Great builder to work with
I needed a builder that can take complete care of the construction of my home, so that I can focus on my day job. Latitude 37 delivered exactly that. Build quality and workmanship were top notch, inspections were thorough, only minor defects were found and were all addressed.
There were some communication gaps between site managers during the construction (different site managers look after different stages of construction), and sometimes I had to repeat myself when a new site manager takes over. But that was promptly fixed after talking to the project management leader.
Overall, Latitude 37 gave me a worry free construction experience and delivered a quality home.
1 comment
Nick W.Latitude 37 Homes
Thanks for the review Feng Z and very pleased that we were able to deliver your custom built double storey home at the high quality standards that we, and our clients expect.
As you have pointed o... Read more
ut, we do typically have a "stage 1" and a "stage 2" site manager who are specialists in getting our custom homes out of the ground and then finalising with the level of detail and quality that our clients expect.Similar opinion? Write a review on ProductReview.com.au!
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4.7Bill DynesGreater Melbourne (Outer), VIC
- Verified customer
Very happy with the build and final product
The build was extremely well managed and not surprisingly came in ahead of schedule. Each stage was completed smoothly with us being well informed along the way.
The workmanship and house quality is excellent with the team led by Lorne setting high standards throughout the build.
We highly recommend Latitude 37 and thank Lorne, Mitch and Katie.
Bill and Eliza
1 comment
Nick W.Latitude 37 Homes
Thanks for the glowing review Bill and pleased that you are very happy with your custom home in Rye.
Very pleased to have delivered your double story home well ahead of contracted build time without compromising on the quality.... Read more
A great team effort throughout and has us again achieve our vision of Happy Clients, Great Homes. We hope you enjoy your custom Latitude 37 home for many years to come. Kind Regards, Nick Warren CEOSimilar opinion? Write a review on ProductReview.com.au!
- Verified customer
Expectations met, with our Forever Home
Latitude 37, thank you for meeting our expectation of a 100% Custom Built Home, which is perfectly meeting our lifestyle needs in retirement. We are extremely happy with the quality and workmanship you delivered, ahead of schedule. Design work was excellent from Steve, and the process well co-ordinated by Melissa. After Interior Design, Rhiannon and Katie both communicated well and managed our project and the construction process efficiently.
It's not only the quality workmanship, but the people who are important at L37. Our site managers Craig...Read more
1 comment
Nick W.Latitude 37 Homes
Thanks for the review Andrew and Robin and pleased that we were able to deliver a custom built home to meet your needs in retirement.
We're particularly pleased to have delivered your single story... Read more
home well ahead of contracted build time without compromising on the quality.Similar opinion? Write a review on ProductReview.com.au!
DeemoAU
- 2 reviews
- Verified customer
Very happy with our dream home
Our home was custom designed to suit the needs of our family, the lifestyle we were seeking (outdoor alfresco living and integrated pool), as well as the shape and orientation of our block. We are incredibly happy with the result, and love the quality home Latitude 37 delivered for us. All team members we dealt with on our journey were very helpful and friendly, and the open and regular communication with our site manager was appreciated. Thanks Latitude 37 for delivering our dream home.
1 comment
Nick W.Latitude 37 Homes
Deemo, thanks for the review, we're very pleased to have delivered a fantastic custom designed home for you and your family, fulfilling our Vision of Happy Clients, Great Homes. We wish you many year... Read more
s of enjoyment ahead in your fabulous Latitude 37 home. Regards, Doug MacLeod DirectorSimilar opinion? Write a review on ProductReview.com.au!
SamwVictoria
- 7 reviews
- 13 likes
- Verified customer
Frustrated client, sad home
Against advice from many people I decided to build a house for the first time.
I first engaged an architect PPBS to design my house and I was burnt badly but that was another story. I chose latitude 37 after being introduced to L37 and looking at their multi-million dollar display house at Belmore road and reading their beautifully presented website and flyers. Little did I know that I should have taken the advice. Frustrated client, sad home.
How did latitude 37 get so many 5 star reviews with professionally structured words and phrases. I ...Read more
had many L37 clients sending email to me with similar experience to mine. Volume builder. L37 is not a customer builder. Latitude 37 is very much a volume builder. They do not do knockdown and rebuild. I had to do my own demolition. They only wanted an empty block of land that they called empty canvas. Yet they would only build on the slab and whatever sitting above it. Or may be only if your project is worth millions of dollars since my house is only a single storey 3 bedroom nothing flashy hut. They wont do my landscape, gates and fencing after the sales consultant sucked me into signing up with Lat 37. We drew up plans for the house, landscaping, fencing, gates etc. The next L37 person came along and crossed them all out except for the driveway, after severe pleading from me. Subsequently every person at Latitude 37 that I came in contact with said that the company they were working for simply do not do landscaping or fences. Except the CEO of course. Doug insists here on product review that L37 builds anything.
3 comments
Nick W.Latitude 37 Homes
Samw, I am extremely disappointed with your review. It's a shame that we have no recourse to have a grossly unreasonable and mostly untrue review removed but we assume most reasonable people will rea... Read more
d this for what it is. I don't plan to publicly discredit your various claims. We remain available to (again) attend your site and (again) attempt to understand what has motivated the vitriol in your regular posts. For any potential clients, I am more than happy to provide a balanced response. We absolutely stand by the design capability, construction quality, service and value that we offer as evidenced by genuine client feedback on this forum and elsewhere. But as the saying goes, you can't please all the people, all the time.Doug,
This got to be the quickest reply to any of my emails, txt, phones calls to any Lat 37 employees and phones calls to Lat 37. Normally I just got ignored.
... Read more
Dear doug, you said you remain available to my site. So you come and fix my gutters. You come and install the raven strip that Joe promised he would do it free of charge two months ago. He said then I... Read more
would do it next week. Many next weeks had since gone by. You come and look at the plumbing skill the people you engaged to build my house. Tell me you are proud of their handiwork. Come and read the email from Lat 37 that stated that the resited retaining wall cost had already been included in the site cost. Then explained to me why Lat37, the company you so dearly embraced refused to build it after taking the money. And you also said I do not deserved to have that wall built in our only conversation so far. Why wont you come? You are ultimately responsible for these people decisions and actions. You are the ceo, owner of Latitude 37. So please come. I look forward to seeing you. Bring in the media to discredit my claims. There is no buffer between you and me now. All the lat 37 managers no longer have the courage to face a failed build.Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Peace of mind and great experience
Our build was completed in a couple months earlier than expected. The staffs are knowledgeable and supportive. Particularly our site manager Steve is well managed with the onsite construction. He was able to bring us a great experience during the progress and achieve the best outcome. We would recommend Latitude 37 to those who pursue the best quality.
1 comment
Nick W.Latitude 37 Homes
Doncaster, thanks very much for the review. I'm very pleased that our team have again delivered on our Vision, "Happy clients, great homes" and that you are very pleased with both the end product and... Read more
the service along the way. We hope you enjoy your new Latitude 37 custom home for many years to come. Regards, Doug MacLeod DirectorSimilar opinion? Write a review on ProductReview.com.au!
Rob - BeaumarisGreater Melbourne (Metropolitan), VIC
- Verified customer
Great build quality in the end; addressed every issue, we love our home
L37 worked with us to design and construct our home a steep sloping site in Beaumaris, Vic. The design process was outstanding, with great attention to detail from Steve Wyatt and the interior design process was also very well managed and came up with a great product. During construction there were a few issues to be dealt with our difficult site and some quality issues but the team always were courteous and addressed all of them. we are very fussy folks, and knew what we wanted. The tiler, flooring, cabinetry and construction were all absolut...Read more
ely first class, there was a lot of interaction with us and we were very pleased with the results. The only relatively minor area of criticism we would have would be with the initial internal paint quality; eventually though it was done to our satisfaction with no fuss or push back. In this regard, we offer our highest praise and thanks to our finishing construction manager and the area manager for his incredible patience, calm demeanour and absolute commitment to quality. There were a number of managers also involved along the journey and they were all very good to deal with. All of the design and costs were agreed up front so no issues there. Most impressive has been the follow up to fix all issues. we would highly recommend L37 to anyone and would use them again in a heartbeat. Rob and Sam Beaumaris1 comment
Nick W.Latitude 37 Homes
Rob & Sam,
I'm so pleased to read your review. I can recall the initial call Sam made to me directly based on a recommendation received from a Bayside R/E agent. In that call, Sam expressed frustra... Read more
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4.6BukchewyGreater Melbourne (Outer), VIC
- Verified customer
#21Croftershillway
Latitude 37 understood the scope of the style and build type I was after. They worked with me to assist in changes and always offered guidance in achieving the end result.
1 comment
Nick W.Latitude 37 Homes
Bukchewy, thanks for your positive review confirming that you were very happy with the design and delivery of your fabulous new Latitude 37 custom home. All the best.
Regards,
Doug MacLeod
Director
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- Verified customer
We'd highly recommend Latitude
We're glad we ended up going with Latitude and we highly recommend them.
Latitude are professional builders who are quality focused. They were communicative, open and are invested in being a home builder whose reputation rests on quality and prestige. We were anxious about choosing the right builder for our home, and wanted to avoid the usual volume builders who we felt might rush or use cheaper parts, or not care so much about the final quality. For those on the lower end of spending and being careful with money (like we were) paying a little...Read more
more on your home when it's built pays back dividends later. In the scope of Latitude's builds ours was probably a smaller project (33 squares on very flat land, nothing overly luxurious) - we took one of their template plans and made some modifications to it. The actual build itself was incredibly smooth and thorough, with excellent communication with the site managers, who we enjoyed working with. Latitude caught many of the natural issues that occur during builds before we'd even got to them, proving their eye and desire for quality. Our final site review only resulted in a fairly short list of issues to be resolved. There was no time during the build I felt concerned. The cost of the build was always on point. Being through the process I would definitely approach things differently, which is natural. I'm going to note some of those things below that I would have liked to be treated differently, but keep in mind that these in no way would prevent me from choosing Latitude 37 again. All builds will have issues, of course, and what matters is the way in which they're handled by the builder. This was our first home build, so we naturally had some learning experiences. - There are high costs for modifications later in the project. Make sure you know exactly what you want before the contract is signed, that locks you down into a cadence, with penalties for delaying milestones. I don't think we were actually charged for missing a milestone a little, but it's in the contract and might occur if there's substantial delays on the client making up their minds. It's just to prevent things from stagnating on the client's side, but it's in the contract.1 comment
Nick W.Latitude 37 Homes
Ty, thanks for the great review. We're very pleased to have again delivered on our Vision, Happy Clients, Great Homes. Thanks also for the feedback on our process. I'm pleased to confirm that a num... Read more
ber of changes along similar lines have already been made to our process which address much of what you commented on. For example: - Changes post Contract - while we do encourage clients to review all selections in detail by the time we reach Contract (as that ensures the most efficient build), we are happy to facilitate changes on site. While there is no penalty for doing so, depending on when the change is requested, it may longer be possible or it may be more expensive than would have been the case if decided upon earlier.Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Quality of build is fantastic
- Project management for the construct was second to none
- Quality of build and materials used is very high
- Issues with planning and design did take too long, but builder recognised their problems and owned them. They were compensated for somewhat
- Some design faults compromised layout of some units, but again alterations were made not at my expense
- I made variations to the units so the cost is inline with the changes made
Overall really happy with using Latitude 37, this was my first development on my own and to be advised along the way was a great help. Need to shout out to Lorne as he efforts will not go unnoticed
Will use them again in the future
1 comment
Nick W.Latitude 37 Homes
Tristan, thanks very much for the feedback. Our team delivered a great result on your project with 4 townhouses built to a very high standard. I'm sure your tenants and/or purchasers will enjoy yhe ... Read more
high quality homes we designed and built. As with any custom designed project there were a few niggling issues that cropped up but we pride ourselves on identifying issues and resolving them with a minimum of fuss. Dealing with Council is less certain and can be frustrating and ime consuming but the end result is worth it. We'd love the opportunity to work with you again on your next project. I will be sure to pass on the feedback to Lorne too. Regards, Doug MacLeod DirectorSimilar opinion? Write a review on ProductReview.com.au!
rtee2
- 2 reviews
- Verified customer
Our 1st build with L37 - 29sq Single level home
Overall we thoroughly enjoyed the L37 sales and design experience, and overall the build was smooth and timely and the site managers and staff were great too with communication as required. They have great quality control measures also.
Do check roof tile shapes carefully. We picked a grey flat roof tile sample, but when it was installed it was a standard curved profile tile shape! Very disappointing at the time as I wanted a more modern looking flat roof tile profile... the sample was just a colour sample, not a piece of the actual tile!
...Read more
The build did go very well, we recommended our friends to build with them also, with which we received a $500 E&S Trading voucher as a L37 thank you. Just a shame the voucher is not for Westfield or Myer (something more useful) as we're not sure there is anything else building related we need right now - a strange 'thank you' in a way (here have a gift you may not need to spend)!? There were of course some build issues along the way which you expect (and were rectified well), and post hand over some issues for their maintenance department to complete, but mostly was handled well and in a timely manner. One item needed a few repeat visits to get a better subcontractor in to do a better / neater fix. Approx 1.5years in to our new home now and we do love it. A new home is still a money pit post build with driveway, paving, decks, landscaping, plants and irrigation! Almost complete!1 comment
Nick W.Latitude 37 Homes
rtee2, thanks for the feedback. I'm pleased that overall you have a great experience and the design and quality met your expectations. I'm disappointed that your recollection of the roof tile profil... Read more
e is inconsistent with what was installed but i can confirm the tiles are as per the specification/Contract. Any other niggling items will be attended to by our maintenance and warranty team and I encourage you to lodge any concerns with them to be inspected. We do appreciate the referral of your friends and the E&S voucher we provided is intended for purchase of small kitchen appliances (toaster, blender etc) or a vacuum cleaner or other items to complement your brand new home. We look forward to being of assistance again if and when the day comes when you build again. Regards, Doug MacLeod DirectorSimilar opinion? Write a review on ProductReview.com.au!
RobGreater Melbourne (Metropolitan), VIC
- Verified customer
Great home, great builders
We love our house and are extremely satisfied with the process we went through to achieve the end result and the quality of the final product. This is our forever home so we don’t plan on building another one, however we would recommend Latitude 37 to others who are looking to build:
• Design: L37 were able to meet our quite specific requirements of the home – particularly for the upstairs due to having a shift-worker living in the house. This required the incorporation of elements such as good layout/design, double glazing and soundproofing.
•...Read more
1 comment
Nick W.Latitude 37 Homes
Rob, thanks for the fantastic review. We also love the home we custom designed and built for you, the Hamptons style fits perfectly into your leafy location in Sandringham and the landscaping and int... Read more
eriors finish it off beautifully. We're very pleased to have again delivered on our vision and wish you many years of enjoyment ahead in your forever home. Thanks for choosing Latitude 37 and thanks for recommending us, it's very much appreciated. Regards, Doug MacLeod DirectorSimilar opinion? Write a review on ProductReview.com.au!
Steve KernohanMelbourne
- Verified customer
Great build on our two Townhouses
The builds on our two townhouses are great! We've had a couple of minor things that have been rectified quickly & generally we're really happy with the job done by L37
1 comment
Nick W.Latitude 37 Homes
Steve,
Thanks for the feedback. We are very pleased to have delivered on our Vision Happy Clients, Great Homes. I am personally very happy that our team have delivered on the promises I made to you... Read more
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Other Home Builders
JaneGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
Latitude 37 has built us a beautiful home
Latitude 37 built our wonderful custom designed 2 storey home in the South East of Melbourne. The build process was relatively quick and easy with little issues. Unfortunately we had delays with getting the gas connected to the house which delayed hand-over by 6 weeks. So instead of enjoying our new house before Xmas we had to wait until the New Year. Although this delay was not Latitude 37's fault it was disappointing not to be in the house before Xmas as planned.
The design of the house was excellent and suits our needs impeccably, however,...Read more
there were some interior design flaws particularly with the master en-suite. I understand that the interior design process has been completely overhauled and now Latitude 37 have outsourced this and provide 3D versions with all interior designs which is a much better solution. After moving in we did have some issues with the comms work on the property which took some time to sort out but Latitude 37 did rise to the challenge and sorted out all those issues and everything is working perfectly now. There was very little defects with the build and all were minor and mainly cosmedical. Latitude 37 warranty and defect process was excellent, thorough and quick. Lastly all in all the entire build with Latitude 37 was excellent and a pretty seamless and stress free process. All the teams from sales, to design, to construction to hand-over to warranty were extremely helpful, attentive, professional and very friendly. A big sincere thanks from Jane & Steve to the Latitude 37 team for building our beautiful home. I would certainly recommend them in a heart-beat.1 comment
Nick W.Latitude 37 Homes
Jane, thanks very much for your review. We are very pleased to have delivered on our Vision Happy Clients, Great Homes. Yes the interior design process has been reconfigured to better service the ne... Read more
eds of our clients and the increasing complexity of our custom home projects. With respect to the gas connection, unfortunately dealing with gas authorities in 2018 was a nightmare with endless delays that were out of our control. We did everything possible to hold them accountable and escalate the issue to limit the delay. This situation arose across multiple projects and we understand was an industry wide problem. Thankfully in 2019, their service has improved markedly. I wish you many happy years ahead in your Latitude 37 custom home and I appreciate your willingness to refer Latitude 37 to friends and family. I will certainly pass on your feedback to our team, its a great reward for lots of hard work from many people in our team. Regards, Doug MacLeod DirectorSimilar opinion? Write a review on ProductReview.com.au!
Lance X.Greater Melbourne (Metropolitan), VIC
- Verified customer
Latitude 37 has built our dream home!
It has been 2 months after we have been handed over our new double story house. Overall, we are very pleased with the service and quality delivered by Latitude 37 and would recommend them to our friends.
We have a sloppy site in Donvale with over 4 meters fall from the highest to lowest. We engaged Port Davis, Metricon (Signature) and Latitude 37 to knock down and build our dream home. Port Davis responded shortly after the initial discussion as they could not build on our site due to the site condition. Metricon (Signature) responded with a m...Read more
odified standard floor plan which didn't meet most of our key requirements including total floor size. As a contrast, Latitude 37 delivered a more formal and customer focused experiences with most of our key requirements considered in the initial concept design. It was very clear the offering by Latitude 37 is closer to our impression of a "dream home". Before we started this journey, we talked to a lot of our friends and was aware of the "ups" and "downs" throughout the whole process. Given the good experience from the presales stage, we were comfortable to proceed. The first couple of phases were very smooth, 3 months later we reached interior design stage. Since Christmas was coming, we even booked the appointment for the interior design well before the end of the year, everything seemed to be smooth. However, the "downs" were coming in the new year. To make decisions on the finishing level of the interior, we would need pricing information of the options and our experience on getting the estimations were not that great. If Latitude 37 values customers feedback, this is the area needs attention. We experienced many delays in this phase - we understood the complexity involved and supplier response time also plays a critical part here, but we certainly didn't expect this phase to be a challenge to our faith with Latitude 37 delivering our new home. After we start the construction, the custom experience overturned the negative thinking from interior design and estimating stage totally. Although we had change of the site manager twice, I found all of them are very good, reliable and honest. The site manager is absolutely the shining star within Latitude 37. Our site manages, especially Steve, look after our house very well. Steve took over the site after the Christmas and right through to the handover. Steve has a very high standard of finishing, defects are usually found by him before we even notice and were quickly fixed. Steve also provided good communication to us by regular updates via phone. Even after the handover we are still able to reach out to Steve for issue fixing as well as seeking advice on our landscaping works. Key Completion Dates. Late Aug 2017 - Start Concept Design1 comment
Nick W.Latitude 37 Homes
Lance, thanks for taking the time to write a review, we appreciate the feedback. We are very pleased to hear that we have delivered a fantastic custom design and build solution for you that others we... Read more
re unable to achieve. With respect to your frustrations with the interior design stage, I am pleased to confirm that significant changes have been made to our process. We now have a formal estimating update during and after the interior design process to ensure the fitout remains aligned with each clients budget to expedite a high quality outcome, on budget. Were partcularly pleased with your feedback on the construction process, service and quality as we work very hard to deliver a great end result. We trust you will enjoy your fantastic new Latitude 37 custom home for many years to come. Regards, Doug MacLeod DirectorSimilar opinion? Write a review on ProductReview.com.au!
- Verified customer
Still living the dream!
It's been a little while now however we are still living the dream in our Latitude 37 Home. We did shop around to find the right design and builder and were pleasantly surprised at how they understood our block, how to best orientate the design and all around our budget. Yes we spent a little more however it was money well spent for a custom design. The level of finish, the small details that you forget but appreciate they weren't forgotten by the Latitude team. Our site manager was more than happy for us to turn up unannounced to see the progress, guiding us along the way. We don't want to build again as we love our home but if we do i know who to call!
1 comment
Nick W.Latitude 37 Homes
YvS70, thanks for your comments. We're very pleased to hear that, after some time living in your new Latitude 37 custom home, you remain very happy with the design, quality and serviced we provided. ... Read more
It makes all the hard work worthwhile so I appreciate you taking the time to provide your feedback. All the best. Regards, Doug MacLeod DirectorSimilar opinion? Write a review on ProductReview.com.au!
Narelle_CooperGreater Melbourne (Metropolitan), VIC
- Verified customer
Quality design & quality build - very professional operators
There are plenty of builders out there in the duplex space but none demonstrated the quality of design and build that Latitude 37 does. Although we were demolishing our family home, our project is an investment and we were wanting to put premium luxury townhouses on the ground which will demand top dollar - and for a reasonable price.
After seeing a number of Latitude 37 projects, both custom homes and duplex product in the Bayside area, we were sold. Chris, our designer, took the time to understand the intention of our project so we could s...Read more
pec up areas which will result in a premium sale value upon completion. Latitude 37 were able to manage the town planning process, which was a challenging one, with council and a few neighbour objections despite designing something that was absolutely compliant. They were able to help us quickly navigate these challenges, with some compromises (as is always the way with councils), in order to get to site as quickly as possible. The interior design process, electrical, appliance, kitchen & bathroom selections were all very focused on the best result in terms of maximising the sale price at the other end and Latitude's input on this was all very well informed and professional. My husband and I are by no means creative types so we were a bit daunted by the idea of this part of the process but it turned out to be a very easy and pleasant experience. We got a little carried away with some of our selections but Latitude was able to bring us back to the budget we set at the beginning and we signed a fixed price contract. From here, they arranged abolishment of utilities, demolition & electrical pit so we were ready to start and not renting any longer than we needed to. The site was cut this week and we are really excited about the slab being poured and watching the plan become a reality. Thanks for all the hard work to the Latitude 37 Team thus far and I have no doubt you will achieve everything you have said you would.1 comment
Nick W.Latitude 37 Homes
Narelle, thanks for the feedback. While we are known for the bespoke custom homes we build for our clients, a lesser known fact is that we also undertake custom designed duplex and multi dwelling pro... Read more
jects, particularly where clients have a unique site or design brief that doesn't suit the "cookie cutter" duplex solutions available from other builders. We have a long track record in delivering fantastic townhouse outcomes for clients, both for owner occupiers, sometimes friends or family sharing in the project as well as for investors looking for a high quality outcome to command a premium on sale. We also undertake a handful of our own Developments each year so we absolutely understand what it takes to achieve a successful development outcome and how best to balance design, specification and budget to achieve the best possible financial outcome. Our experience shows that a genuine, bespoke, custom home solution that is tailored to the site and orientation, responds to market demand in the area and with carefully considered interiors and fitout will always command a premium on sale that more than offsets the higher cost to build relative to a "standard" development. Construction recently started on your site and we look forward to the project unfolding and to delivering a fantastic outcome for you. Regards, Doug MacLeod DirectorSimilar opinion? Write a review on ProductReview.com.au!
Binfan XieGreater Melbourne (Metropolitan), VIC
- Verified customer
Make sure you check if they are actually installing the same thing as in the contract.
Been living in the house for more than 8 months already, I think it is fair to give my review now.
I have to say that Latitude 37 does provide good services, but unfortunately, they also do team up with extremely terrible contractors.
It is a good house if compare with volume builders like Metricon, but we didn't pay the same price as those volume builders, we paid so much extra that actually over 20K per square, so we are expecting something better. But instead we get:
Water leaking problem with toilet, ceiling, etc, and it took them quite...Read more
a few visits over the past 6 months to fix all of them. Took them 3 months to fix my front door that leaks oil every time we open it. Took them quite a few visits to fix my sliding door that don’t slide all the way back. We have to chase them to get them fix all the heavily creaked architrave and Skirting. And the funniest one is that they put one power socket behind the drawer of walk in rob.4 comments
Nick W.Latitude 37 Homes
Binfan,
While I am pleased that you have acknowledged our good service, I am disappointed that your review in a public forum is not more balanced. The heading implies that have not fulfilled our Con... Read more
tractual obligations when in fact only 1 item (aerial points) recently raised by you relates to this heading.We have another leak 2am today. Leaking point is between the floors which flood both upstairs 2nd master room and downstairs living room. Now we living in a house with no water and water damage everyw... Read more
here. I do like your reply, this is the quality of your homes that you stand by. It's a joke that we definitely can tell everybody for the rest of our life. And I believe you don't really know what happened here because most of your reply is not true, I can prove every single one of them, I still have photos and timeline evidence.Nick W.Latitude 37 Homes
Binfan,
As you are well aware, we had our M&W Manager on site within an hour of receiving your call yesterday afternoon (and I reiterate until that call there were no current issues).
... Read more
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SShrivasGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
An excellent build...we are very satisfied
It has been 12 months since we moved into our new double storey home. The post-handover niggles have been attended to satisfactorily. We are very pleased with the final outcome (as indeed are our neighbours for the consensus is that the new build has added value to the entire street!). L37 handed over the building on time and as budgeted. Our sincere thanks to the team involved in the project.
Ours was a knock down and rebuild project on a slightly awkward sloping plot. We selected an off the shelf L37 design and made extensive changes to the f...Read more
1 comment
Nick W.Latitude 37 Homes
SShrivas, thanks for your review. We work very hard to ensure our clients' expectation are met or exceeded and we're particularly pleased that your independent inspector noted that the finished quali... Read more
ty was amongst the best he has seen. I'm pleased that you have taken the time to make some suggestions and can confirm that all of these (and more!) have already been implemented over the last 18 months or so. A few examples:Similar opinion? Write a review on ProductReview.com.au!
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Questions & Answers
Samwasked
hi Joe. On handover in August you said we just do the handover and you will personally take care of all the problems. In September you said you will take care of the gutters, Raven strip and general plumbings. Call me even after hours you said nicely. December is arriving I wonder when you are going to honour your words, personal promise as well as representing L37? Did you wash your hand over my job without the knowledge of your boss or were you instructed by your Latitude 37 management to stop fixing all the defects in my house?
1 answer
Oh. I forgot about the doorstop. Twice you said you would drop it in my letterbox. You attached no condition to this as though you are happy to give me this should-have-been-installed doorstep. Remember that I actually have paid for this door stop already. Just that you some how forgot to install it and its absence somehow also missed detection by your fine tooth comb qc check. Has Latitude 37 got into this habitual practice of charging for items but not giving them. Ah yes, the retaining wall.
Am I getting it at all as you promised a while ago? I Still have your email to prove it. What about the bathroom windows. You said I can have it frosted. Easy you said.
You twice gently suggested to me that Lat 37 would do this and that for me if I was to remove my online comments. I told you that I would not accept this bribe. When you came with your senior Liam I emphasised to you both that I was not out to extort extra work from L37. I was simply stating all my bad encounters with L23 and I would not remove my entries on PR for any such offers. Liam said that he would still give me what he promised regardless of my decision. What made you go against your seniors decision?
Samwasked
I am afraid I have to write again to emphasise my problems with Latitude 37.
2 months since the handover my gutters are still leaking and have been leaking for 9 months and flyscreens not fixed. Plumbings around the basins are simply cowboy jobs, silicone glued together instead of using proper fittings. And Lat 37 accepted all that happily.
New problem is the part of slab where the heater and water tank standing on is sloping towards the wall. Instead of water running away from the house it runs toward the house. Is this the normal Latitude 37 practice? I was repeatedly reminded to make sure water runs away from the house when I do the landscaping or I run the risk of having my warranty voided. Yet you do not follow your own guidelines and goes against the contract.
Latitude 37 covered up their construction mistakes by burying my front porch in concrete. Now they mocked me by saying that I was gifted with the porch concreted when not planned for.
What about my retaining wall and widened driveway? These were planned for from day one, paid for as proven by a Latitude Email stating that the cost was included in the site cost and was drawn up in the working drawing.
You refused to build them. What about the missing feature timber beam and timber post that were in the plan and paid for? Etc etc.
No Doug. You may be happy to remove all lingering rubble. Instead they were left buried in the yards including at least two temporary fence bases and remnants of a brick wall. I have paid Latitude 37 to have these removed. Now I again have to pay someone else to remove them.
No Doug. Money was fully paid but Not everything in the contract has been provided.
Question is how serious is Latitude 37 prepared to treat their clients with respect and at least fulfill their contract obligations let alone all the readily given promises. Such as frosted windows, raven strips and happy client, great homes.
Doug had given his final response. Any responsible person from Latitude 37 with professional integrity please give me a response.
At last even my construction manager washed his hands over this build since I refused to remove my product review entries. Integrity cannot be bought Joe. Promises need to be kept
1 answer
Would Doug turn your words into action? Someone straightens up his spine and come to fix up all the Latitude 37 faults and defects. Dont just write beautiful words and indulge in so many standard routine stereotyped 5 star reviews.
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Nick W.Latitude 37 Homes
Thanks for taking the time to post this positive review Dale and Tanya.
We are pleased that you are very happy with your custom home in the Tullamore Estate in Doncaster. As you point out, you are... Read more
one of many who has utilised our talented team to assist with design and construction in this Estate.