- Sign in
- Write a review
Latitude 37 Homes
Reviewer Photos & Videos
DanGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
Loving Our New Home
Our home was custom designed to suit the needs of our family, the lifestyle we were seeking (outdoor alfresco living and integrated pool), as well as the shape and orientation of our block.
After an 11-month build, we are incredibly happy with the result, and love the quality home Latitude 37 delivered for us. All team members we dealt with on our journey were very helpful and friendly, and the open and regular communication with our site manager was appreciated.
Thanks to the Latitude 37 team for delivering our dream home!
1 comment
Similar opinion? Write a review on ProductReview.com.au!
JohnGreater Melbourne (Metropolitan), VIC
- 6 reviews
- 5 likes
- Verified customer
challenging build process but good end product
I got a sloping house single story build done with L37. It's been about a year since I've moved in - I wanted to wait to see if there are any issues post handover.
In essence I found the actual process really challenging, but am generally very happy with the final product. If I had to do it again though, I'd probably explore other custom builders.
====Strengths====
* Genuine custom builder - mostly able to choose anything during the design process (subject to Australian building standards)
* If you get the right L37 staff, they are very very knowledgeable and good and great to deal with
* Some of subcontractors are very good - carpenter, painter, floorboards, plasterer...Read more
* Some of the L37 staff are very good - concept designer, stage 1 site supervisor ====Challenges==== * Staff turned over lots, and they don't tell you when someone leaves, so every now and then, I ended up emailing the old person for a couple weeks after. * No handover of data when staff turnover. Basically have to re-explain everything. The new staff didn't have access to the old person's emails. * Some of the subcontractors not as strong as others - cabinet maker, carpet, electricals, aircon/heating, post hand over maintenance, plumbing. * Some L37 staff aren't as strong as others - stage 2 site supervisor, project managers ====My learnings for others looking to work with L37==== * They will not allow your own trades on site pre handover. I wanted a better electrical data and sound contractor who does work for other builders, because the L37 contractor couldn't lay some of the data / sound cabling that I wanted. And even though my contractor was happy to do the safety inductions etc required, ultimately L37 still wouldn't allow it. This is understandable so isn't a criticism of them, just something to be aware of, because the L37 sales person said it was possible early on. * DOCUMENT all verbal discussions and email it through as proof of discussions afterwards. Especially pre contract signing. Help with managing knowledge gaps when their staff turns over too. * CHECK COSTINGS whenever the scope is changed. A few times, the costings were not correctly updated when the scope changed (since it's all manually done by hand by L37). eg for me the costings didn't initially get reduced correctly when the central heating was removed. * CHECK DESIGNS and all that prior to contract signing. All measurements, every page, all little pieces of text in the margins of the design. If something isn't written then it will not be done even if it was verbally discussed. Sounds obvious, but although they are a custom builder and their marketing makes it sound like everything is flexible, this is only for the design phase. As they subcontract everything out, once you sign the contract with them, they are more like a volume builder and will hold you to the exact letter of the contract. Even moving a power point is not possible without a formal variation. This isn't a criticism of them, it's more that because engineering, interior design etc is all subcontracted out, it is very easy to overlook some things. And don't feel bad to keep iterating versions of the design if there are mistakes or issues with it - sometimes I felt bad because the design/engineering is subcontracted out and the fixes get dragging out the process. * USE an inspector. The inspector found a lot of stuff. Mostly very minor but did find a few that I was glad was found. * CHECK and PUSH them very hard to fix their a mistake in the build. EVEN bring a tape measure to the in person site inspections. I regret not pushing harder to fix mistakes that we found they made - eg type of drainage in the shower, a microwave space that cannot fit a microwave, a table benchtop that was visibly sagging. * DON'T just auto accept variations. Just like they don't accept any variations unless you pay extra, you shouldn't auto accept variations either. They tried to put a variation for costs for extra electrical work due to the laws changing that they didn't price into the contract. But I researched and found out that the law changed before I signed the contract, so it was L37's fault that they didn't cost it in. * Get the basic landscaping done with L37 (anything that impacts the ground). I tried to save a few dollars but in hindsight that was a mistake because of some issues: 1. the outside ends up pocketed with lots of rubble/concrete. 2) They lay the external pipework based on the non landscaped ground levels. Because I had a sloping block, this meant that the high pressure gas pipe is actually now exposed at ground level post landscaping for the driveway slope 3) There was major outdoor drainage issues from a retaining wall that they put in, that cost me $10k to resolve because they said that drainage wasn't their responsibility and it was hard to fix after the fact. Hope this help you!1 comment
Nick W.Latitude 37 Homes
Thanks for taking the time to leave a review John albeit I'm sorry you didn't have the same experience of our typical client. I'm glad you are ultimately very happy with your custom home in Glen Wave... Read more
rley, which we completed in September 2019. Unfortunately when you were going through the contract documentation phase of your project in the latter half of 2018, we did have a team member resign after some health concerns and I can appreciate the frustration this can cause. We always try and ensure any changes are kept to a minimum but unfortunately sometimes these cannot be helped. Where they do take place we certainly aim to achieve a seamless transition with a detailed internal handover to take place. I apologise if this is not what you experienced and absolutely take the feedback onboard.Similar opinion? Write a review on ProductReview.com.au!
Other Home Builders
Brighton Homes
4.9(461)Dale Alcock Homes South West
4.9(358)Celebration Homes
4.8(915)Hotondo Homes
4.8(630)RichardGreater Melbourne (Inner), VIC
- 2 reviews
- Verified customer
Beautiful finish. Outstanding builder
We'd like to take this opportunity to share our gratitude for a job well done. I've built many times before and I can say that Latitude 37 Homes stands head and shoulders above other builders I've done business with. Stand out points are that they genuinely offer a custom experience. Allot of builders say that, but don't really mean it. Latitude really extended themselves to work with us on the design we wanted and allow us to use custom materials which were difficult to work with and sourced from the far corners of the galaxy. We were difficul...Read more
t clients! I'd also like say that ALL personal we worked with in our Latitude experience from the initial salesman appointment right through to the guy cleaning the site at the end was highly professional, friendly and had a can do attitude. This might sound like an expectation for anybody who's never built before, but not all tradespeople are created equal. The tradespeople this company use REALLY set them apart. I walked by the site one day and got talking to the tiler. He told me that they're a great company to work for, but they do expect a very high standard. If something isn't spot on, they make us re-do it. Works for me! This is the second home my family have built with Latitude and I offer my highest recommendation to anybody considering building a high quality custom home. Thank you very much to all the team at Latitude. We look forward to having you over to see it once the landscape is finished. Richard (Facey) and Trace1 comment
Nick W.Latitude 37 Homes
Thanks for the 5 star review Richard. We are extremely pleased that we were able to design and deliver your custom built, double storey home in Glen Iris to the high quality standards that we, and ou... Read more
r clients, expect. And what an outstanding result! Like all of our projects, your new home is absolutely unique. Right from the outset, you had a very clear design brief and aesthetic in mind, inspired by your favourite mid century modern home in Palm Springs. Our entire team worked closely with you throughout the building design, interior design and construction process to deliver a highly detailed, modern Australian interpretation of the mid century design aesthetic, sourcing fixtures, fittings and finishes to faithfully fulfil the brief while maximising the potential and orientation of your site and fulfilling your lifestyle objectives, on budget.Similar opinion? Write a review on ProductReview.com.au!
Find out how Latitude 37 Homes compares to other Home Builders
Know better, choose better.
AnnabelGreater Melbourne (Metropolitan), VIC
- Verified customer
Great home building experience
We have just been handed over our new house and it's beautiful. It took quite some time and effort for us to get to the construction phase but once the construction started, everything went very smoothly. Our construction manager and his team were experienced and responsive. We have been well updated throughout the process. It feels amazing to have our own ideas incorporated into the designs and watch our dream house being built in front of our eyes.
1 comment
Nick W.Latitude 37 Homes
Thank you for the 5 star review Annabel and extremely pleased that we were able to deliver your bespoke single storey home in Donvale to the high quality standards that we, and our clients, expect.
Y... Read more
our site was certainly a tricky one with 16 metres of fall from front to back and absolutely required a custom solution. Glad to hear that the time spent up front led to a very smooth construction stage and that the design team was able to incorporated your ideas.Similar opinion? Write a review on ProductReview.com.au!
Clifford Morrison
- 2 reviews
- Verified customer
Beautiful unique build on an initially challenging block
A big thank you to Latitude 37 for helping us construct a wonderful custom designed home on a challenging block, which a lot of other builders could not work with.
From the onset we had great experiences with the staff of Latitude 37. Our initial contact Gabriel helped us design a modern and unique house. We had an initial set back with council regulations changing our initial plans after being knocked back by council. Gabriel and Steve subsequently took this on board and somehow came up with an even better design which exceeded our expect...Read more
ations. From there we had a great interior design selection/meeting with Rachel whose knowledge and help in assisting us to chose the right materials/colours was invaluable. Our build was managed efficiently and professionally by Andrew and Joe who were both available easily throughout the build. During the build process there was some flexibility in allowing us to change minor things as we went along which from our previous building experiences were not possible. Both Andrew and Joe were both approachable not only during the build but for months after to help us rectify minor issues. We had a number of Project Managers/Co-ordinators during the build and whilst there were some difficulties with communication with one of the managers during the build our last contact/co-ordinator Ashlee was by far the best. She was approachable, knowledgeable and responsive to our queries and requests.1 comment
Nick W.Latitude 37 Homes
Thanks for the great review Clifford. Your stepped block in Ringwood certainly did warrant a custom design solution. I'm glad the team were help navigate the town planning process and achieve a desi... Read more
gn outcome that exceeded expectations. It's also great to hear that your challenging site received the attention to detail in construction and also that the team was always there to help. We pride ourselves on bespoke, custom solutions to challenging sites and confronting any issues that arise along the way, resolving them promptly in consultation with our clients. It's a fantastic result for us both.Similar opinion? Write a review on ProductReview.com.au!
GeneGreater Melbourne (Metropolitan), VIC
- Verified customer
Dream Home built for us by Latitude 37 Homes
First of all a big thank you to the entire team involved with my build, especially our stage 2 supervisor Adrian. Without his hard work and dedication my wife and I are convinced that we would not have achieved the result we did. Our build process, by no fault other than our own, lasted over 2 and half years. More than one and a half years of this was due to our indecision and our delays in finalising plans and colours. At no point did we ever feel rushed or pressured by the Latitude 37 team, they were happy to work with us and point us in the ...Read more
right direction as we slowly and carefully ensured that our home was exactly what we were after. The process on their end was smooth, with structural/floor plan appointments, colour selections and electrical appointments organised by the office in a way to work in with our busy schedules. The design team was able to bring to life our design brief perfectly, it is incredible how they were able to work in our requests into a functional, achievable build. Once we finally agreed on what we wanted and went to site the construction team took over. Everyone involved on our build team (Adrian, Mick, Craig, Joe, Katie and Ashlee) ran a tight ship and ensured that we had our house handed earlier than the time frame provided when we first started. The build quality is fantastic, the contractors used on the home were all highly experienced and ensured that the home lives up to the high quality standard that a Latitude 37 Home demands. Any issues, although minor, have been quickly followed and rectified. Our home arrived on budget, a few minor variations on our end were the only change and these were actioned quickly and painlessly by the team. Our handover was handled professionally by Adrian and it was amazing to see the result of all the hard work put in during the build. This is the third home that our family has built with Latitude 37 in the last two years and we are all glad that we made the same decision. We would highly recommend Latitude 37 to anyone in the market for a home that truly is built to bring to life their dream. Thank you very much Liam, Nick and Doug, your team was incredible.1 comment
Nick W.Latitude 37 Homes
Thanks for the 5 star review Gene and extremely pleased that we were able to deliver your custom double storey home in Bentleigh East to the high quality standards that we, and our clients, expect.
V... Read more
ery glad to hear you didn't feel pressured into proceeding to site faster than you were comfortable with which allowed you and your wife the time to make the many decisions, with direction from our fantastic design team, involved when designing a truly custom home.Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Perfect holiday house
From day 1 everything was smooth sailing. Didn’t have an issue with anything and I found L37 very professional and accomodating on all aspects. All finishings and workmanship are top quality. Always found staff available when needed as I was not always able to be there to observe the construction of my house. The plan has worked perfectly for my holiday house. Thank you to all the staff and especially Lorne.
1 comment
Nick W.Latitude 37 Homes
Thanks for the 5 star review Leanne and Andrew and extremely pleased that we were able to deliver your custom single storey holiday home in Sorrento to the high quality standards that we, and our clie... Read more
nts expect. A great team effort again sees us achieve our vision of Happy Clients, Great Homes.Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
Peter and CharleneGreater Melbourne (Metropolitan), VIC
- Verified customer
Successful Two Storey Modern Build
When we first bought our weather board home over ten years ago, our intention was always to knock down and rebuild. Over the years, we slowly began to look for inspiration, to start piecing together the look and feel our forever home.
The start of the building journey is always a minefield and we entered into it knowing the headache and stress that would inevitably come. But equipped with a solid understanding of what we wanted from a builder, the type of build and a clear budget, we confidently dived in.
We reflect back and still to this da...Read more
y cannot believe the home we have and live in. It is a beautiful, well designed, premium quality build. As expected it was not all smooth and problems did arise, but the end result makes it worthwhile and we are overall happy to have engaged Latitude 37 as our builder and have recommended them to several people. Latitude 37 was a clear winner during the vendor selection process. We were impressed by the quality of their display homes, the professionalism of their sales staff and their ability to understand and value our dream as their own. We were extremely surprised with how well Latitude 37 met our design brief. They nailed the floor plan in one go, we only made very minor tweaks. The interior design process allowed us the time to sit with a stylist to carefully select the materials and finishes. This was invaluable and we truly appreciated the meticulous care and detail given to every aspect and feature of our home. We knew what we liked but welcomed the guidance and advice to help bring all the elements together to create the design we envisioned.1 comment
Nick W.Latitude 37 Homes
Thanks for taking the time to post this very positive review Peter & Charlene.
We are pleased that you are very happy with your custom home in Highett. Having visited your home many times throughout... Read more
the build I am proud of what our talented team have been able to design, document & deliver. I'm also really excited by the photos that our our photographer has taken that see the home in all of it's glory complete now fully furnished and landscaped.Similar opinion? Write a review on ProductReview.com.au!
Other Home Builders
BrunoGreater Melbourne (Metropolitan), VIC
- Verified customer
Good, but room for improvement
As per anyone who has built, I could easily write a 1000 words but I'll stop at around 100 and outline just the main points. In my opinion L37 is worthy of consideration of your next build with some caveats.
Good : Impressive end result, reasonably priced, good design team, responsive on maintenance fixes post build , some genuinely nice and professional staff
Bad : hit and miss on sub contractors (plastering and surveying especially), poor quality control with some of these trades, site supervisors can make or break the success of various st...Read more
ages of the build, which shouldn't be the case (we had good and bad), long delays with certain stages (multiple surveying mistakes and interior design / selections while producing a good result, dragged out for months for us and wasn't as straightforward as going to a showroom and choosing finishes and fixtures or specifying your own as per some of the larger players) Recommended : Your own Independent inspector for the various stages to verify what your independent building inspector (ours was suggested by L37) is suppose to be doing (verifying adherence to building code and quality control) but often isn't, even after a few follow ups on things they missed in the previous stage1 comment
Nick W.Latitude 37 Homes
Thanks for taking the time to post this 4 star review Bruno.
We are pleased that you are impressed with your bespoke luxury home in Mont Albert North.... Read more
We understand you had some concerns with the plasterers used on your project and the Registered Building Surveyor which you appointed based on our long standing relationship and overwhelming positive experience with them to date. I am however pleased to hear that our robust quality control process obviously saw the end result not compromised leaving you with an impressive end result. Being a truly custom builder, our interiors are design led, with your brief as our guide. As we designed a full spectrum interior design concept detailing the layout of joinery throughout the home as well as staircase, home office, walk in robe fitout, to name just a few, from a clean sheet. This bespoke interior design process does take some time and I'm sorry if the right expectation wasn't set here. It is very pleasing however that we did produce the result you were looking for. We are happy that we again achieved our vision of Happy Clients, Great Homes. We hope you enjoy your custom Latitude 37 home for many years to come. Kind Regards, Nick Warren CEOSimilar opinion? Write a review on ProductReview.com.au!
Find out how Latitude 37 Homes compares to other Home Builders
Know better, choose better.
Cameron StewartGreater Melbourne (Metropolitan), VIC
- Verified customer
From start to finish ... everything was as professional as you could expect, if not more.
From the day we decided to build with L37, everything has been so professional and so accommodating.
The workmanship and quality is outstanding, and from walking through when the slab was first poured, to now living in it for the last 6 weeks ..... we absolutely love it. Once the construction was under way, we were amazed at how quickly the house was built. We moved in 2 months ahead of schedule.
Yes, there are always going to be mishaps when building, but when you look back on it now, we are happy for the experience, and know only to well...Read more
, that nothing is ever going to run exactly how you want it to. We encountered a couple of slight problems before the build, but L37 always had an alternative to the issue, and we couldn’t be happier with the outcome. Even to this day, if we have an issue, and they are only minor ones, a simple call to our Site Manager, Adrian, and everything is sorted straight away. We can’t thank Adrian enough, for his expertise during the build, and for his “If this way my house, this is what I’d do” attitude, as this is what we asked of him from the day we met him. To all the staff, Adam, Kaeli-May, Ashlee, Mick, Craig and Adrian, we can not thank you enough for building such a beautiful family home the way we asked. We could have decided on a lot of volume builders, but to pay the extra money and have a custom builder like L37 on board, was the best decision we ever made.1 comment
Nick W.Latitude 37 Homes
Thanks for the 5 star review Cameron and extremely pleased that we were able to deliver your custom double storey home in Bentleigh East to the high quality standards that we, and our clients, expect.... Read more
Very glad to hear you felt like you were in good hands from the get go as we do see ourselves as "trusted advisors" in delivering truly custom homes.Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
We would work with Latitude again
We moved into our gorgeous new home around 6 months ago, - and we had a good experience building it with Latitude37. While there were a few hairy moments pre-contract, once the build started our experience was excellent.
Did things go wrong sometimes? Yes - a house is a big complex project with lots of moving parts, and different things to consider, but on every occasion (and I don't want to imply that this was a common experience because it wasn't) Latitude listened to us, stepped up and made it right. Their building team were great to work w...Read more
ith and even though they build a lot of homes, we felt considered and that the service we received was extremely responsive and sincere. There were two things I really appreciated about Latitude. The first was their willingness to build our home, and by that, I mean a house that is bespoke to us and our needs and taste. We included a number of bespoke features and additional sustainability measures and they have delivered something beautiful and practical. Secondly, their responsiveness to reported issues is outstanding. Whatever questions we had (regardless of how naive as a couple of house-building newbies) they answered and they were diligent about ensuring that any concerns were addressed and followed-through. Today is a great example. While getting some work done on our roof this morning (unrelated to the build) we noticed an issue with one of the gutters. I contacted Latitude 37 and as I type this now the issue has already been addressed. Now, maybe the plumber was in the area, and maybe I was just lucky - but that's amazing service. And it's that responsiveness and consideration of owner's concerns that I think makes building with them such a good experience.1 comment
Nick W.Latitude 37 Homes
Thanks for the 5 star review Heather and extremely pleased that we were able to deliver your bespoke double storey home in Ashburton to the high quality standards that we, and our clients expect.
I u... Read more
nderstand that energy rating & sustainability was a key focus for you and I'm glad to hear we've achieved what you set out to.Similar opinion? Write a review on ProductReview.com.au!
PeterGreater Melbourne (Metropolitan), VIC
- Verified customer
From an honest person writing
1. The overall progress is smooth and being well. Due to L37 is quite big company which consists of different department. So, during the progression, we had experienced different person in each field which is fun. (Pre designer, internal designer, electrical consultant, many site managers, construction manager and so on)
2. Some of the site manager are impressive and helpful, some of them just... I do not specify name here. But a good site manager will make your life feel better.
3. Issue we had during construction: change material, change pol...Read more
1 comment
Nick W.Latitude 37 Homes
Thanks for taking the time to post this 4 star review Peter.
We are pleased that you are happy with your custom home in Bentleigh. ... Read more
I understand you had some difficulties with the demolition contractor which was not part of our construction contract and disappointing to hear that they didn't come to the party to compensate you for the costs we incurred. As you point out, we are only as good as the staff we employee but I'll certainly take the feedback and investigate accordingly in order to ensure we continue to improve our customer service - something that is very very important to us. That aside, it sounds like you enjoyed the process through sales, design, pre-site appointment which has us again achieve our vision of Happy Clients, Great Homes. We hope you enjoy your custom Latitude 37 home for many years to come. Kind Regards, Nick Warren CEOSimilar opinion? Write a review on ProductReview.com.au!
Dale and TanyaGreater Melbourne (Metropolitan), VIC
- Verified customer
Quality build, ahead of schedule!
We purchased a sloping block at the new Tullamore Estate in Doncaster, and after reading many positive reviews and inspecting a number of L37 display homes we felt comfortable to proceed with them to build our family home.
We also noted L37 were building quite a few new properties in the estate, which gave us confidence that we were making the right decision.
After many consultations with the design team, we settled on a custom designed home, which we have been living in now for the past six months, and we couldn't be happier.
L37 has buil...Read more
t us a home that we are really proud of. Building in our estate had many restrictions and guidelines that we needed to abide by, and our designer and L37 team took the time to ensure that our house ticked all the boxes and was compliant throughout the building process. We were and are still impressed by what our designer and the team at L37 managed to achieve on a 400sqm sloping block.1 comment
Nick W.Latitude 37 Homes
Thanks for taking the time to post this positive review Dale and Tanya.
We are pleased that you are very happy with your custom home in the Tullamore Estate in Doncaster. As you point out, you are... Read more
one of many who has utilised our talented team to assist with design and construction in this Estate.Similar opinion? Write a review on ProductReview.com.au!
Feng Z.Greater Melbourne (Metropolitan), VIC
- Verified customer
Great builder to work with
I needed a builder that can take complete care of the construction of my home, so that I can focus on my day job. Latitude 37 delivered exactly that. Build quality and workmanship were top notch, inspections were thorough, only minor defects were found and were all addressed.
There were some communication gaps between site managers during the construction (different site managers look after different stages of construction), and sometimes I had to repeat myself when a new site manager takes over. But that was promptly fixed after talking to the project management leader.
Overall, Latitude 37 gave me a worry free construction experience and delivered a quality home.
1 comment
Nick W.Latitude 37 Homes
Thanks for the review Feng Z and very pleased that we were able to deliver your custom built double storey home at the high quality standards that we, and our clients expect.
As you have pointed o... Read more
ut, we do typically have a "stage 1" and a "stage 2" site manager who are specialists in getting our custom homes out of the ground and then finalising with the level of detail and quality that our clients expect.Similar opinion? Write a review on ProductReview.com.au!
Bill DynesGreater Melbourne (Outer), VIC
- Verified customer
Very happy with the build and final product
The build was extremely well managed and not surprisingly came in ahead of schedule. Each stage was completed smoothly with us being well informed along the way.
The workmanship and house quality is excellent with the team led by Lorne setting high standards throughout the build.
We highly recommend Latitude 37 and thank Lorne, Mitch and Katie.
Bill and Eliza
1 comment
Nick W.Latitude 37 Homes
Thanks for the glowing review Bill and pleased that you are very happy with your custom home in Rye.
Very pleased to have delivered your double story home well ahead of contracted build time without compromising on the quality.... Read more
A great team effort throughout and has us again achieve our vision of Happy Clients, Great Homes. We hope you enjoy your custom Latitude 37 home for many years to come. Kind Regards, Nick Warren CEOSimilar opinion? Write a review on ProductReview.com.au!
Find out how Latitude 37 Homes compares to other Home Builders
Know better, choose better.
- Verified customer
Expectations met, with our Forever Home
Latitude 37, thank you for meeting our expectation of a 100% Custom Built Home, which is perfectly meeting our lifestyle needs in retirement. We are extremely happy with the quality and workmanship you delivered, ahead of schedule. Design work was excellent from Steve, and the process well co-ordinated by Melissa. After Interior Design, Rhiannon and Katie both communicated well and managed our project and the construction process efficiently.
It's not only the quality workmanship, but the people who are important at L37. Our site managers Craig...Read more
1 comment
Nick W.Latitude 37 Homes
Thanks for the review Andrew and Robin and pleased that we were able to deliver a custom built home to meet your needs in retirement.
We're particularly pleased to have delivered your single story... Read more
home well ahead of contracted build time without compromising on the quality.Similar opinion? Write a review on ProductReview.com.au!
SamwVictoria
- 11 reviews
- 29 likes
- Verified customer
Frustrated client, sad home
Against advice from many people I decided to build a house for the first time.
I first engaged an architect PPBS to design my house and I was burnt badly but that was another story. I chose latitude 37 after being introduced to L37 and looking at their multi-million dollar display house at Belmore road and reading their beautifully presented website and flyers. Little did I know that I should have taken the advice. Frustrated client, sad home.
How did latitude 37 get so many 5 star reviews with professionally structured words and phrases. I ...Read more
had many L37 clients sending email to me with similar experience to mine. Volume builder. L37 is not a customer builder. Latitude 37 is very much a volume builder. They do not do knockdown and rebuild. I had to do my own demolition. They only wanted an empty block of land that they called empty canvas. Yet they would only build on the slab and whatever sitting above it. Or may be only if your project is worth millions of dollars since my house is only a single storey 3 bedroom nothing flashy hut. They wont do my landscape, gates and fencing after the sales consultant sucked me into signing up with Lat 37. We drew up plans for the house, landscaping, fencing, gates etc. The next L37 person came along and crossed them all out except for the driveway, after severe pleading from me. Subsequently every person at Latitude 37 that I came in contact with said that the company they were working for simply do not do landscaping or fences. Except the CEO of course. Doug insists here on product review that L37 builds anything.3 comments
Nick W.Latitude 37 Homes
Samw, I am extremely disappointed with your review. It's a shame that we have no recourse to have a grossly unreasonable and mostly untrue review removed but we assume most reasonable people will rea... Read more
d this for what it is. I don't plan to publicly discredit your various claims. We remain available to (again) attend your site and (again) attempt to understand what has motivated the vitriol in your regular posts. For any potential clients, I am more than happy to provide a balanced response. We absolutely stand by the design capability, construction quality, service and value that we offer as evidenced by genuine client feedback on this forum and elsewhere. But as the saying goes, you can't please all the people, all the time.Doug,
This got to be the quickest reply to any of my emails, txt, phones calls to any Lat 37 employees and phones calls to Lat 37. Normally I just got ignored.
... Read more
Dear doug, you said you remain available to my site. So you come and fix my gutters. You come and install the raven strip that Joe promised he would do it free of charge two months ago. He said then I... Read more
would do it next week. Many next weeks had since gone by. You come and look at the plumbing skill the people you engaged to build my house. Tell me you are proud of their handiwork. Come and read the email from Lat 37 that stated that the resited retaining wall cost had already been included in the site cost. Then explained to me why Lat37, the company you so dearly embraced refused to build it after taking the money. And you also said I do not deserved to have that wall built in our only conversation so far. Why wont you come? You are ultimately responsible for these people decisions and actions. You are the ceo, owner of Latitude 37. So please come. I look forward to seeing you. Bring in the media to discredit my claims. There is no buffer between you and me now. All the lat 37 managers no longer have the courage to face a failed build.Similar opinion? Write a review on ProductReview.com.au!
- Verified customer
Peace of mind and great experience
Our build was completed in a couple months earlier than expected. The staffs are knowledgeable and supportive. Particularly our site manager Steve is well managed with the onsite construction. He was able to bring us a great experience during the progress and achieve the best outcome. We would recommend Latitude 37 to those who pursue the best quality.
1 comment
Nick W.Latitude 37 Homes
Doncaster, thanks very much for the review. I'm very pleased that our team have again delivered on our Vision, "Happy clients, great homes" and that you are very pleased with both the end product and... Read more
the service along the way. We hope you enjoy your new Latitude 37 custom home for many years to come. Regards, Doug MacLeod DirectorSimilar opinion? Write a review on ProductReview.com.au!
Rob - BeaumarisGreater Melbourne (Metropolitan), VIC
- Verified customer
Great build quality in the end; addressed every issue, we love our home
L37 worked with us to design and construct our home a steep sloping site in Beaumaris, Vic. The design process was outstanding, with great attention to detail from Steve Wyatt and the interior design process was also very well managed and came up with a great product. During construction there were a few issues to be dealt with our difficult site and some quality issues but the team always were courteous and addressed all of them. we are very fussy folks, and knew what we wanted. The tiler, flooring, cabinetry and construction were all absolut...Read more
ely first class, there was a lot of interaction with us and we were very pleased with the results. The only relatively minor area of criticism we would have would be with the initial internal paint quality; eventually though it was done to our satisfaction with no fuss or push back. In this regard, we offer our highest praise and thanks to our finishing construction manager and the area manager for his incredible patience, calm demeanour and absolute commitment to quality. There were a number of managers also involved along the journey and they were all very good to deal with. All of the design and costs were agreed up front so no issues there. Most impressive has been the follow up to fix all issues. we would highly recommend L37 to anyone and would use them again in a heartbeat. Rob and Sam Beaumaris1 comment
Nick W.Latitude 37 Homes
Rob & Sam,
I'm so pleased to read your review. I can recall the initial call Sam made to me directly based on a recommendation received from a Bayside R/E agent. In that call, Sam expressed frustra... Read more
Similar opinion? Write a review on ProductReview.com.au!
BukchewyGreater Melbourne (Outer), VIC
- Verified customer
#21Croftershillway
Latitude 37 understood the scope of the style and build type I was after. They worked with me to assist in changes and always offered guidance in achieving the end result.
1 comment
Nick W.Latitude 37 Homes
Bukchewy, thanks for your positive review confirming that you were very happy with the design and delivery of your fabulous new Latitude 37 custom home. All the best.
Regards,
Doug MacLeod
Director
Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Samwasked
Has Latitude 37 got an answer for me. How could this happened. First day moving into my new house after the landscape was done I checked the water tank. I have seen dirty water in the toilet before. I found the leaves trap on top of the water tank broken at the rim and the mesh badly damaged, obviously done quite a long time ago. The plumber checked and there was no pump in the tank. The water pipe going into the tank was folded onto itself and taped together in quite a professional way. Obviously removed by a plumber needing a ladder to get up there to remove the pump.
Two days later on a hot 40 degrees day the new evap cooler failed to work.
The next day one of the new toilets blocked. Lat 37 blamed me for using too much toilet papers and blame the landscaper for putting dirt into the pipes!!
The week after, hoping to find something positive about my build I found the ceiling over the alfresco starting to sag and crack. I am trying hard to find something, anything built by latitude 37 that is done right first go.
Definitely not the gutters. Not the down pipes. Not the walls. Not the windows. Not the flyscreens. Not the doors. Not the slab.
Not the plaster ceiling. Not the floorboards. Not the sliding screens. Not the kitchen tap. Not the kitchen exhaust. Not the basin taps. Not the oven. Not the light switches. Not the evap cooling. Not the hot water system. Not the water tank.
Arrrh.....the carpets. They were put in fine. But only found out later that the carpet company refused to use the underlay that lat 37 charged me a lot to upgrade. Why. The quality of this expensive upgraded underlay was still too poor for the company to deal with.
Is this what Latitude meant by great homes happy clients.
No answers
Samwasked
It was my last site manager who ignited this whole mess by refusing to build a retaining wall that Latitude 37 had already taken money for. The same person buried my front porch under concrete. The same person covered my featured laminated timber beam with concrete on his own initiative. The same person who begged me to back signed stage inspections yet refused me entry into my own home. The same person repeatedly reported to his senior that the house was completed when it was not. The same person who offered to do private discounted work on my house but please keep this quiet he said. He offered to tile my shower with mosaic tiles from his home for a reduced cost. He offered to paved my alfresco for a reduced cost yet Lat37 refused to do the same because their previous work in this area failed badly. The same person who put on my site buildings materials that were not to be used on my project.
Yes. This same incompetent, untrustworthy site manager was now assigned to look after the maintenance services of my house. Is this for real?
It this how Lat 37 gets back at clients who complain about their bad builds?
2 answers
Sorry to hear that. Which means how important a good site manager is! I was so lucky I had him for my last site manager. Even just had for 2 month. He just bright my life. We still keep in touch at the moment. Even now, every time I send him a photo with faulty. He just call his trades come and fix straight away. Very reliable person.
Believe me I am so happy for you. Yours must be the other Lat37.
Samwasked
Has Doug McLeod retired? Why does W Nick now own all the words of D McLeod
Why is there such a high turnover of managers, ceo, directors? Even the name was changed from Esperance to Lat 37. To run away from bad publicities?
No answers
Details
Other Home Builders
Brighton Homes
4.9(461)Dale Alcock Homes South West
4.9(358)Celebration Homes
4.8(915)Hotondo Homes
4.8(630)G.J. Gardner Homes
4.7(1,236)McDonald Jones Homes
4.7(1,027)Carlisle Homes
4.7(5,050)SJD Homes
4.9(229)Domaine Homes
4.8(268)Better Built Homes
5.0(130)Stroud Homes
4.7(365)Listing monitored by Latitude 37 Homes representatives.
Related Articles
Tips for Choosing a Home Builder
Ready to build your dream home? For the best outcome, a lot of planning prior to building is recommended, so here are some tips to help you with choosing a home builder.
Wendy Z.14 Feb 2020Making ProductReview.com.au's home builder reviews work for you
A quick guide to getting the most out of ProductReview.com.au when researching home builders. If you're feeling overwhelmed by information, we're here to help you cut through the noise and easily pinpoint the most useful reviews for your situation.
Nathan S.14 Feb 2020The best home builders in 2020
ProductReview.com.au has an extremely active community reviewing home builders all over Australia. We've harnessed their collectively knowledge to deliver a comprehensive list of the best builders in NSW, VIC, QLD, WA, SA, ACT, TAS, and an overall #1 winner for the whole country.
Nathan S.7 Nov 2019
Other Home Builders
Brighton Homes
4.9(461)Dale Alcock Homes South West
4.9(358)Celebration Homes
4.8(915)Hotondo Homes
4.8(630)G.J. Gardner Homes
4.7(1,236)
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Nick W.Latitude 37 Homes
Thank you for the 5 star review Dan and extremely pleased that we were able to deliver your custom home in Ivanhoe to the high quality standards that we, and our clients, expect.
Our design team real... Read more
ly does seek to understand exactly how each of our clients live and interact with their families which is why we were able to deliver your home "Created for Living."