Launtel Residential nbn 1000/50 Home UltraFast

Outstanding service, no foreign call centre, they have many plans and options. Pause or reduce usage anytime. Super helpful and very knowledgeable! Highly recommend this team! Show reply

I am so impressed by the lovely customer service. But also by the data speed. I work from home and need robust upload speed as well as download speed. And the ultrafast is only slightly more expensive than the Telstra 5G slow service I was getting. Highly recommended Launtel. Show reply

Launtel leaves the rest far behind – We recently changed from Aussie BB to Launtel and we couldn't be happier. Our entire network is now running to its max capacity without any glitches or dropouts and is consistently performing as expected and beyond. Our live surveillance feeds are a… Read more ·  1

good indicator since switching to Launtel as there are no dropped frames when viewing live unlike our previous ISP. Also streaming is flawless and downloads are faster and not stagnating like they use too. Our weak link is an older Wifi 5 mesh system which is now showing its limitations even though it is running at its peak. We haven't tried hard wiring because the Wifi is performing so well with Launtel. Also the set up and seamless auto configuration when we first connected was super quick and responsive. I cant say enough good things about Launtel, they have just been awesome overall and their Customer Service and follow ups have been second to none. Launtels pricing is also excelled when compared to others similar offerings and their portal is easy to navigate and understand let alone responsive. I don't miss ABB at all nor the constant network maintenance msgs and other inconveniences and inconsistencies. I wish I had known sooner about Launtel, they are definitely a breath of fresh air when it comes to ISP's. Very Highly Recommended. Thanks Launtel!

Fantastic company that provides honest speeds and fantastic service. Would never ever go back to the big companies ever again after switching to launtel. Their service is amazing !!! Show details ·  1

Launtel are the BEST. Internet provider.... Period!!!.. JUSTIN.M... you sir are a LEGEND Sir... Thankyou... So I Had a no internet problem for 2 days.. ...turns out to be a Port fault... Didn't know at the time that was the problem... 4 people Tried everything to rectify it.. I even got stood up by NBN who didn't show coz itheir system was showing… Read more ·  1

internet going to the port.. Limbo it was for me.. Yay.... Unhappy about the situation I went back Into Launtel. Live chat to let them know NBN didn't show and and hoped someone could do something to help me... A few minutes past and into the chat came a dead set LEGEND.. Justin.M... Full of apologies and empathy for my situation.. He genuinely wanted to help ... He was Ultra cool, calm, collected, apologetic and determined.. . Justin.M step by step eliminated everything he could think of to try and help me. We tried everything... Again..... Still nothing.. Same readings but still no internet.. All avenues exhausted another booking with NBN was on the list and I asked Justin curiously what are the things that could cause this problem.. and he replied.. Hmm... there was a long pause then he asked.. will you Let me try one more thing... He raised an order with NBN to use port 4 instead of port 1 .. asked me to plug in to port 4 And BOOM... I have Internet agiain.... Unbelievable... Hours and hours of trying this and trying that, scans and diagnostics...still nothing... Justin was determined to help me and simply applied a bit of common sense and practicality to the situation and the problem was solved swiftly and efficiently... He needs to be commended for his ability to solve this problem as he obviously is a good hearted person who is 100% dedicated to helping the people he is employed to serve... Thankyou Justin.M... You sir deserve all the praise you get... You are the true example of a dedicated representative . It is obvious you are good human being and a valuable commodity to Launtel.. Launtel is very lucky to have you as part of their organisation and I hope they see this review and commend you on your fine efforts resolving my issue...You are one of the many reasons I believe Launtel is the greatest Internet provider in Australia and that is why I have been a loyal customer for several years and will be for many more to come... Launtel are one of the only companies that can truly claim to be 100% Australian.. Thankyou Launtel for the 100% great service you provide and thankyou to all that tried to help me.. oh and thankyou to Samii, the fine young lady who I had a lovely informative live chat with at the end.. you are a sweetheart.. you are great people.. keep up the outstanding work and outstanding service you provide... Thankyou so much and much love to you all..

Reliable, low latencies, great speeds and solid support – I held off on writing this review because I wanted to thoroughly compare various internet service providers after upgrading to an FTTP connection. Initially, I assumed all ISPs on GSL were similar, but Launtel clearly stands out with its superior peering agreements and network management. … Read more ·  1

In short, Launtel delivers stable, low latencies both nationally and internationally, consistent speeds, and excellent customer support. Their daily payment system is incredibly convenient, and there’s no hassle if you decide to join or leave repeatedly. I’ve relied on Launtel several times as my backup and go-to service, especially for gaming and when I need fast upload speeds immediately—it’s been flawless.

The daily pricing and seamless speed boosts are great features. Alongside ABB/Buddy, Launtel remains one of my top choices for reliable internet service.

The value for money is there; but their 1000/50 daily pricing could be cheaper, as could their 1000/400 deal.

Joe Esposito- You're the Best – Look, i have tried just about every service, from dodo(ick) to telstra(still have nightmares about there "customer service") to superloop(connected me to Singapore for my end ip), was with iinet before they where called iinet, suffered through the big tpg shift back in the day on adsl, moved towns, struggled to find a decent connection with nbn… Read more ·  1

setups for things like gaming and solid download speeds for around a year, just rotating through service providers and testing and logging and keeping track of statistics, superloop where decent, then went to absolute hell in a handbasket when they changed there entire systems over to save money on everything, bait and switch that lot and now they suck, rolled through another half a dozen providers, with several of them being outright scammy buggers, still to this day myrepublic say i owe them for 3 months of internet, when i cancelled 3 times, each month they sent me a new bill, exetel tried charging me 500 dollars to install less than a meter of copper at a family members house, there internal review found no wrong doing, alot of them arent in it for the right reasons, its just a cash grab and they get greedy like the little piggies they are, i found launtel, and never looked back, daily charge instead of monthly, cancel at any time no contracts or lock ins, the best customer service i have had fullstop, the best user interface dashboard i have had fullstop, you tell me another provider that lets you open up multiple services on your own to multiple address and set your own connection dates and speed plans and upgrade dates, you cant, cause its launtel, there the only ones happy enough to let you poke about on your account, mess up whatever you want and then they will sort it out later like it never happened, they are always quick with connections and churns, just had a 6 minute churn time to connect, must be slow today, normally its 2 mins or a free pizza with this lot lols, always ontop of the techs doing the installs, and even tho NBN are riding in the short bus, they seem to know how to work with them and get rapid results beyond expectation, if you just want a decent internet connection, without any of the bull#!$%, then launtel is the go alright, just, trust me, I'm to frustrated from years of poor isp to explain it to you any better than i have, just sign up and see for yourself, most it will cost you for a day is like 6 bucks on the highest plans available, 3 bucks on the lower end, static ip available, ipv6 dual stack running, great network protections in place, with telstra i had around 600 two way ip requests daily, with myrepublic it was redirects to blocked sights constantly, with launtel, perfect, my routers advanced user interface section shows me, i could just about turn my firewall off with this lot and from the past years experience, it wouldnt matter cause nothing would get near it through launtels setup, zero dropouts, speed is always up at 990mbps, it dont care what time of day it is, this lot will be the first through the door on multigig setups for residential, they go where the customers tell them to and explore the options they know we need as end point users, just give them a go, you can thank me later

*GAMERS AVOID* poor experience for premium pricing – The service is poor for gaming unfortunately. Can not give even a single star for gaming. Service has out of order packets so you will experience audio stutter and cut outs, very poor input registration, resolution will deteriorate at times, poor hit detection on any shooters (COD, APEX). While the ping is fantastic it is useless when your packets… Read more

are out of order and there is jitter.

Had high hopes due to the gamers page on the site. Advertising their gamers package which was exactly what i was after, but did not impress after the trial and over 2 months of experience.

Snail like reply during support is irritating. on a 1000/50 connection was receiving 600-700 download average and told it was not a guarantee and within spec (500/25 was their tolerance).

Being able to select different speed tiers at a click is a fantastic feature that i'd wish every other ISP would follow in the near future, great option for gamers with those 1000GB updates. However, a premium being asked for a service that is no better than any other ISP I've had experience with, in my book not worth it.

After near 3 months experience (updated experience) overall, a below average experience. WOULD I SUGGEST LAUNTEL TO OTHERS? NOPE. Honestly, save your money and go with a cheaper option. If you're a gamer be weary as you may be in for a 2 plus months of "troubleshooting" your latency.

Was advised they needed to do "upgrades" over 2 months ago, which could take 2 weeks to 2 months to implement. We are past this point. No "upgrades" were done. I've heard this before with Optus and Exetel. Same scripted responses as the old " the under water cable broke" sure you all remember that over used excuse.

The experience with Launtel was terrible to be honest. They did nothing in the time and to this day still no change in the service. Still terrible, still getting 600 down on a 1000 download tier, still audio stutters, still lags due to jitter. They never addressed the out of order packets and jitter on the service. They have 1 star now from 3.

The experience only went down hill after I gave them the benefit of the doubt to improve the rating. They are quiet on this publicly for a reason which is simple...Shame. Shame on you and your team [Name Removed]. Now go a head and report your self to ACCC and TIO. We all know how you like to push for change.

Update* enquired this week regarding the "upgrades" that were mentioned 6 months ago. Yeah, it was just shameless porkies from a business that puts on a good act. No different to the other rubbish ISP. Standards are forced so very low for Australians, not good enough is good enough. Truly shameless.

Having been a customer for nearly 12 months, I'm now switching to a new ISP. Support staff are excellent and respond quickly, but I've experienced significant latency to Sydney gaming servers during peak hours. I've had extensive conversations with them and provided substantial evidence of where the issue lies in the network, but it remains… Read more ·  1

unresolved — so I'll be trying alternatives.

If you're a gamer playing latency-sensitive games hosted on Sydney servers, I'd caution against this ISP. If that doesn't apply to you, they provide an excellent service.

We have been with Launtel ever since we finished building our home in 2020 and they have always been amazing at sorting out connections, providing advice as to best products, and resolving any concerns. Recently, the physical NBN connection to our house needed to be relocated due to renovations, with a number of complications (nothing to do with… Read more ·  1

Launtel) along the way to having it reconnected.

During this process, we have very much appreciated the support of Alex from the Launtel team, who's quick responsiveness and regular check-ins throughout this process, gave us confidence that there was eventually going to be a solution. Further, we were impressed at the speed in which Alex was able to follow up on our issues directly with NBN, in a highly efficient manner, arranging NBN appointments within just a few days.

Of course, the above doesn't even take into account the fact that Launtel also offer the best available internet speeds, which was the reason we approached them in the first place.

Highly recommended

I have now been with Launtel for over a year. Unless I am offered bulk loads of dollars to change, Launtel in my ISP. Support staff are second to none. The PING is amazing. Billing is easy. You pay for what you want. Ohh, and they have a personalised referral plan. Launtel should be named ISP of the year. Why?. Not month to month plans; DAY to DAY plans. Bloody amazing. Show details ·  1

Hi Sophie, All good, thank you very much for your professional assistance and support in resolving this complex issue with the NBN box update. Your expertise and timely help are truly appreciated. Thank you again for your time and outstanding support. Show details ·  1

I was having issues with my internet speed on my browsers. Faye set up a video call and was able to run some checks, and when that stumped her went to her colleagues, and had an answer for me 5 minutes later that solved my issues! Couldn't have asked for a better result, or better service!! 10/10 Show details ·  1

Launtel is by far the best ISP I have had. Service is out of this world. Super fast, reliable and stable. The team is highly knowledgeable and contactable. No bots to answer calls and minimum wait times. Jacoub went beyond his duty to ensure my issue was resolved despite it not being an ISP issue but possibly a router issue. Show details ·  1

Launtel is the best internet provider I’ve ever used. From the moment I signed up, everything was simple, transparent, and stress-free. The internet connection is fast, stable, and performs consistently well, even during busy periods. What really sets Launtel apart is their customer service. You’re not dealing with scripted responses or long wait… Read more ·  1

times—just friendly, knowledgeable staff who genuinely want to help. On the rare occasion I had a question, it was answered quickly and professionally. I also love the honest pricing, daily billing, and no lock-in contracts. It’s refreshing to deal with a company that gives customers full control without hidden fees or surprises. I would confidently recommend Launtel to anyone looking for reliable internet and outstanding customer support . They truly set the standard for what an ISP should be. Thank you to customer support officers/technical support specialists.

Easily the best telco I’ve ever been with! Launtel’s customer service is next level. They’re proactive, responsive, and genuinely care about their customers. They made my move-in smooth and stress-free, even getting me connected before I had my keys. The setup was simple, speeds are fantastic (love having 1000 Mbps down!), and the free week plus… Read more ·  1

referral credit were great bonuses. It’s refreshing to deal with a telco that actually listens and follows up, couldn’t recommend them more!

* Diagnosed an Opticomm issue and fixed my internet speeds within an hour on a Sunday! * Provided me free internet for a week to apologise for OPTICOMM's failing, not their own. * Everyone I've spoken to has been patient and friendly, short wait times on their phone hotline. * Knowledgeable technical staff, are perceptive enough not to walk you… Read more ·  1

through every single diagnostic step if you're knowledgeable too (help available if you require, of course!) * Australia's internet infra an be a mess - these folks are some of the best to have on your side.

Complete professionals with the best support and knowledge of NBN. They helped me resolve a moderately complex issue with upgrading my NTD and I don't think I would have got the same support and help anywhere else. If you want the best, this is your RSP. Show details ·  1

I was looking to move to Launtel for a while but given the pricing was a little higher than I was on, I needed the push that my prior ISP kindly provided following being bought out, by reducing flexibility and ancillary benefits that were the remaining reasons to stay. Needless to say Launtel is everything I was expecting from other reviews. Show details ·  1

Outstanding service very fast response to emails and questions asked. Internet connected with in 20mins of scheduled connection plan. With download and upload speeds spot on to my plan. Could not recommend them enough absolutely Outstanding. Show details ·  1

Good routing, plenty of CVC and great uptime. Keep in mind they're quite pricey but they are not a bargain-focused RSP. Never had to use their support but they're very active on WP and very communicative with their customer base. Show details ·  1

March 2026 I have to change 3 star to 5 star rating as after a few months of usage at other ISP, I can honestly tell you Launtel is still the best. I changed back to Launtel because they have the smoothest experience with US server where my work server located. They didn’t advertise or promote enough that their jitter lost is within 1ms even… Read more ·  3

with US server and ping is 120ms lower than Superloop. So if you deal with overseas server, you have choice but to go for Launtel. Still worth the $$. Their customer service is ultra patience considering I had a few requests.

Cheers

The customer service and speed are decent; however, the prices have become quite expensive compared to other providers. I managed to save over $520 per year by switching to another provider that offers similar speeds and quality. Would I recommend Launtel? Not at this time (July 2025).

Easily the best ISP out there currently. The Launtel team were concise and friendly. They helped troubleshoot an issue I had with my router settings but was quickly resolved. The connection is consistent so far and have had no issues. Show details ·  1

Great service. Everyone in the team that I dealt with was helpful. Love the ability to pause the service as we use it for a holiday home that we don’t frequent too often. Show details ·  1