Launtel Residential nbn 100/20 Home Fast

There is no doubt that Launtel is an ISP that truly delivers on the “Service” in Internet Provider Service. I did extensive research to find a provider that didn’t rely on the questionable tactics practiced by many ISPs. I’m happy to say that not… Read more ·  1

only does Launtel provide the reliable service every customer should expect—which was all I was looking for—but they go above and beyond when it comes to customer service. Launtel’s customer support stands out in several key areas. First, they offer multiple ways to get in touch, ensuring accessibility across the board. Their response times are impressive, their professional courtesy is unmatched, and their ability to problem-solve and provide clear, helpful information is second to none. This is all on top of consistently fast and reliable internet speeds delivered with simplicity. Another aspect that impresses me is their customer portal. It offers a well-designed interface with a wealth of information on current connections and useful customization options for those inclined to tweak their experience. I highly recommend including Launtel in your search for an ISP. Save yourself the frustration of hunting for honest information and simply reach out to Launtel to see if their services suit your needs—I’m certain they will. P.S. Whenever I read glowing reviews like this, I often wonder if they were written by someone with a vested interest in the business. To be clear, I’m just a satisfied customer who believes that personal recommendations are one of the best ways to promote fair trade.

Have been in Tasmania for 4.5 years and have had nothing but trouble with other Internet providers, slow speeds, drop outs and inability to log on. Since signing up with Launtel we have had zero issues, speeds are are promised and zero drop outs to date. Always able to access internet. Very happy with tis service. Show details ·  1

After being with another ISP for over 19 years, and being fed up with their customer service, it was time for a change. I canvassed about 10 ISPs, of which 3 didn't bother to respond and most of the others were all much-of-a-muchness. I stumbled across Launtel when reading reviews on this site. I made some enquiries via email and was… Read more ·  1

(pleasantly) surprised to receive responses virtually straightaway. The answers I received a) made sense, b) were appropriate for my questions, and c) [most importantly] clearly came from staff who knew what they were talking about.

I signed up and have been using the Launtel service for the past week. The speeds have been rock solid. I have had zero issues.

In addition, I have received a number of courtesy emails to see if I was happy with everything.

I find their pay-by-the-day approach refreshingly different. I can change my speed on a daily basis, paying the appropriate amount for the speed on that day. I can pause my access if I need.

I am very happy with the product and with the helpful staff.

Chapeau!

5 Stars – Outstanding Service from Launtel and Lachie! I recently had some concerns that my IP address may have been targeted online, and I reached out to Launtel for support. I was lucky enough to get Lachie on the case, and I couldn’t be more impressed with the service I received. From the moment we started chatting, Lachie was incredibly… Read more ·  1

helpful, professional, and reassuring. He listened carefully to my concerns, explained everything clearly, and walked me through the steps to secure my connection with a new static IP address. Not only did he help me feel a lot more confident about my internet security, but he also made the whole experience smooth and stress-free. We even had a chat about our mutual interests in gaming!

It’s not often you come across customer service that goes above and beyond, but that’s exactly what I got from Lachie at Launtel. Massive thanks to him and the team for their top-notch support. Highly recommend Launtel—not just for the fast and reliable internet, but also for the exceptional customer care!

It was great that they give you a 1week free trial, in my experience it was needed to ascertain if it was the right service for me. I ended up decdiding it wasn't. Customer Service was generally good, although replies to emails were a little slower than I would have liked. On a day of the weekend just gone apps on my phone failed to open at all. I… Read more

received a message saying connection timed out because internet was slow. This should not happen on 100/20 service, at all! My iPad also kept bumping me off the service and the wifi signal kept fluctuating from 3 bars of the wifi fan signal to just 2. When I enquired about all this, they tested speeds and stability (there end) and said it was stable and at 75mbps download, but I downloaded the Speedtest App on my devices once the internet came back on and the most i got on a phone was 66mbps down and on another device in the house was 54mbps I did not like that they made out my connection was faster than it actually was. I also did not like in their email correspondence where they stated that because my internet tested as stable (at their end) and fulfilled the basic assured speed of around 64mbps that a Performance Trouble Ticket should not be lodged for my service. What The? That was not reassuring! That's like saying well basic is good enough and we won't bother because we say its just fine. There was no mention of why I had the total dropout for 30-60 minutes the previous day or any promise of them helping me get the attainable speed of 95 or even a stable 75. It was also generally costlier than a rival who also has a high review rating, so I cancelled the trial and went to the rival.

Launtel has consistently delivered outstanding customer service over the many years I’ve been a customer, and their recent support has once again reinforced why I hold them in such high regard. Every interaction is handled with professionalism, responsiveness, and a genuine willingness to help, making even complex issues feel straightforward and… Read more ·  1

stress-free. It’s rare to see a company maintain such a high standard over time, but Launtel continues to do exactly that. Their reliability and customer-first approach truly set them apart—top marks all around. Thank you Launtel...

Needed a fast connection quickly and Launtel delivered. Refreshingly expert tech support to be found here - actual service! Much appreciated in this day and age. Cheers Show details ·  1

SamiiA Helped me to reconnect my internet today, it had been inadvertently unplugged. I am clueless about anything technical and very elderly and slow. She was kind, polite, patient and very very helpful. I recommend this company wholeheartedly. They are based in Australia and they are all very very helpful. Show details ·  1

Recently changed the contract with Launtel from my name to my wife's name as she runs a business from home. One short and easy phone call was all it took and no loss of internet connection during the process. I have absolutely no complaints regarding Launtel's service, connection, reliability and consistent speeds. Have not lost service once since signing up. Would highly recommend to anyone. Show details ·  1

Incredible service from Launtel - from real humans! Their support staff were with us all the way through, from confirming our modem would work, to troubleshooting when we had issues. Shoutout to Sophie R for her late night calls and emails as we worked through some problems with our service. She was always easy to understand, direct with her… Read more ·  1

advice, and it was clear that she just wanted the best outcome for us. I highly recommend Launtel and I appreciate Sophie for her help!

I called customer service and was helped immediately but I had to go out and didn't have time to finish solving my issue. I returned later and found a work-around. Then Launtel contacted me to say it still looked like I was having a problem so I called them back. Talked with the same helpful person from this morning who took me step by step… Read more ·  1

through the solution. Everything is working as it should now. Loving the personal service and follow up and speaking with the same person twice in one day! Thanks Launtel!

I've had some recent woes with my NBN connection and the customer service here has been amazing. Thanks guys for going above and beyond in getting me back online. Show details ·  1

Launtel's service is what sets this company apart from the competition. The speed and efficiency when dealing with any query, or addressing a possible challenge is second to none. Well done, miles ahead of others in the segment Show details ·  1

I’ve been using Launtel for over a year now, and I couldn't be happier. In 12 months, I’ve experienced almost zero downtime, which is a huge relief. The speeds are consistent with what I pay for, and the billing has been straightforward with no hidden 'surprise' fees. If you’re looking for a provider you can actually set and forget, this is the one. Show reply

from the innovative pay-as-go setup to the amazing customer support, i could not rate Launtel high enough. works perfect for the modern life, allowing for high speed wifi on WFH days and cost savings on days where 5g on the phone is all thats required. had some nbn issues while setting up and the service rep was able to step me through what i needed to do in simple terms. the web UI is clean and easy to navigate, PayID integration super simple! Show details ·  1

We have just completed the trial period with Launtel, I am very happy to continue with their service. Their customer service has been outstanding - the team has been consistently very responsive, helpful and at all times professional. The overall performance and flexibility of their products puts them head and shoulders above the others. Currently… Read more ·  1

we are limited toy only having FTTN but they are now handling our upgrade to FTTP and we are looking forward to the improved service. We would recommend anyone looking for an outstanding service with a customer centric provider to definitely try Launtel - you will not be disappointed.

Launtel have been an absolute joy to deal with, we had internet issues for years before jumping across and since that time their service has been amazing and the internet has run without a glitch Show details ·  1

Lachie was outstanding in providing much needed help in setting up a new router for me. Not only was he extremely efficient at his job but he was positive, patient, kind and had a great sense of humour. Couldn’t be happier with his personal customer service and Launtel has always been a very reliable provider and it’s so nice to support local business! Show reply

After poor experiences with our previous ISP Launtel has been the total opposite. Each consultant I have dealt with has been so helpful, and now the service is up and running, it is delivering the speeds I have paid for, even at peak times. The website is so user friendly and it was easy to set up a regular payment. It is a little pricy but the… Read more ·  1

fact that the service can be paused is a big winner for me. I couldn’t be happier with my decision to switch to Launtel.

Launtel were fantastic at identifying an issue we had with our NBN connection and then working with the NBN to resolve the issue for us. Very happy with the service provided by Justin and Liam. Show reply

The connection speed is as promised which is twice as fast as my previous service provider but it is also cheaper on a daily rate. The beauty of Launtel is, that I can pause the service as it is a shack that is not used all the time. On the day that I am going to the shack I can “unpause” the service and it is ready to stream when I get there.… Read more ·  1

Mobile and terrestrial tv is no existent so Launtel’s service is exactly what is needed. Contact with the call centre is great an other communications certainly let me know what is happening.

Exceptional customer service, really!! No other providers were willing to help and locate our address on the network. Damon from Launtel's Customer Service Support really went out of his way to help us and got us connected. He investigated the issue with of our address and got us online. No other providers were willing to do this. Thank you Damon and to the team at Launtel as well. Show reply

Finally an ISP i can enjoy. Connection was lightning fast just like the speeds and offering a trial was unbelievable! I also love that the support is local. Thanks so much Launtel I'll definitely be recommending you guys to all my friends and family. Show details ·  1

By far the most reliable and trustworthy. Support team is truly local and experienced, who actually go the extra mile to resolute slightest technical issues and actually care. Show details ·  1