Launtel Residential nbn 100/40

The only ISP I will recommend in Tasmania. I got recommended Launtel around 2021 and it wasn't until 2024 when I setup my own connection. Launtel aim to provide connections to suit everybody's needs. The customer service is superb, I've only had to phone once about the NBN termination availability, and my call was answered immediately. From there… Read more ·  1

the E-Mail chain had things sorted, the NBN Co Technician terminated the connection in the coming weeks. It's the little things like getting an E-Mail back after the fact asking how things went.

Additionally- I've never seen a consumer-focused ISP with such an intuitive web portal with built-in troubleshooting tools. You can view latency, packet loss, configure QoS, usage, etc. You can pick between dynamic CGNAT addresses, purchasing an IP lease, or for simply leasing a static IP for $0.15/day.

The pay as you go model reinforces the "no-lock-in contracts" sales tactic every other ISP uses, but Launtel actually delivers on that promise. Launtel won't try to upsell you on junk Wi-Fi routers like other ISPs, these other ISPs will 9 times out of 10 want the hardware back even if you paid for it.

99% of ISPs in Australia won't give you the choice, unless you're a business which is a pain for application port-triggering and server hosting.

I used Launtel 100/40 for FTTN for a year and had no complaints, I've since moved and use Starlink as a main connection and have my server on the Launtel connection for routing.

Once NBN Co finally completes the FTTP install (16 years of waiting) I will be using Launtel with Starlink as a fallback for the future.

And I will continue to recommend Launtel to everybody as the service and configurability is fantastic.

Excellent experience – Having recently moved interstate and being unsure of connection requirements in Tasmania my partner and I opted for Launtel based on the NBN Co reported speeds. Through the onboarding we encountered some hiccups and reached out to Launtel for support. Lauchie from Launtel customer service got in touch with us pretty much immediately and instantly… Read more ·  1

identified our issues and helped to rectify them.

Throughout numerous days corresponding, Lauchie was responsive via email and even reached out for a phone call to help walk me through some setup problems. Lauchie was incredibly friendly, supportive and a genuine human having genuine human interactions. I felt heard, understood and respected throughout.

I'm very glad we chose to go with Launtel. Not only has our connection been flawless (even receiving nearly 10% faster speeds than we're paying for with no drop outs) but the customer service has been phenomenal. Absolutely no hesitation in recommending Launtel to anyone and everyone.

phenomenal customer service and quality speeds – made the switch from iPrimus to Launtel and safe to say I've never been happier. After a bit of a clunky start (probably my fault, tried to have two services on my Redtrain fibre connection at once), I briefly lost internet, however after a quick call to Launtel in the morning, speaking to Sean H, he was able to get my service up and running… Read more ·  1

within the hour. Sean was fantastic and was able to answer all my queries immediately, even was able to remotely connect to my laptop to diagnose my connection issues / problems that I was having and tried to troubleshoot through a number of methods to diagnose my problem. Initially tried to get 1000/40, however due to limitations with my ONT fibre box, I have been unable to reach those speeds, however Sean has been fantastic in contacting redtrain to organise an update. Speeds have been fantastic with zero drop outs so far and am able to stream what I've been after at 4K HDR with no lag or buffer that I was getting through iPrimus.

Can safely say that I have never received this high level of customer service from any company I have ever contacted. Will be sticking with Launtel without a doubt as I love the fact that I can change my speeds as I need them. Have also recommended them to my friends and family.

I called to check the status of the opticom upgrade that I thought was in place, turns out I was out of date and they had a 500/50 plan for me that was cheaper than my current plan, i swapped instantly! Jacob the rep was great! 10/10 service I will be staying with Launtel Show details ·  1

Fast service, ability to switch speeds out daily/on the fly. Absolutely stellar support, messaged on a Friday evening expecting to talk to a bot - nope, a real human person who responded within a few minutes and gave me exactly the information I was after. Jordan, you're a legend, mate. Show details ·  1

Prices may be premium, but they’re still cheaper than most plans out there. You can sign up, add a few bucks, and be online in minutes—not hours, not the next day. No need to send in a driver’s license, a photo of your cat, your grandma’s picture, or prove you’ve got a perfect credit score. You can sign up for a day, two days, or whatever fits… Read more ·  1

your budget at the time. If you run out of cash for a few days, just jump on chat and they’ll sort you out with something to keep you connected.

Their support is top-notch. I’ve tried plenty of other NBN plans—sometimes just to take advantage of a $1-a-month promo or short-term deal—but I always end up coming back to Launtel. If I want a 1000/400 connection for a single day, just because, I can have it. You can’t get that anywhere else.

If you haven’t used them before, or have a new address with new account details, you can even take advantage of a 7-day free trial. No need for a perfect credit score. Honestly, they should rename themselves Fair Go Australia NBN or something along those lines to match their service and support. They don’t even block the sites that many other NBN providers restrict to manage bandwidth usage—you probably know what I mean.

I should get another 7-day free trial for my effort Launtel. That said, you more then deserve it.

Launtel’s confidence in their service really stood out—they offered a free one-week trial with no strings attached. During that week, I tested their speed change functionality, and it worked exactly as advertised. They kept me updated and offered help along the way. I’m genuinely grateful I chose Launtel—this has been the best ISP experience I’ve ever had. Will recommend anytime. Show details ·  1

Incredible service. Currently with FTTN and Launtel really make up for what is out of my control currently. Their customer tech support is the best I’ve come across, and their management for their infrastructure to get you the best speed and connection you can is awesome. 5/5 for me all round. Highly recommend to anyone unsure about making the switch. Show details ·  1

Absolutely outstanding service 10 out of 10 from me. We initially had issues connecting due to our router. Launtel staff were so patient and helpful - that experience alone confirms it was the right choice. It turned out our router was faulty, we purchased a new one and were up and running in no time. I love the fact that you are dealing with… Read more ·  1

Australia based native english speakers, who answer the phone with no wait times. Staff is extremely friendly and knows their product. I love that the usage is calculated daily and you can pause it - for example if you are going on holiday. I love the fact that you are not locked in wiht a contract - not that I am looking to change providers for some time. I can highly recommend Launtel. They also have a referral programme. Feel free to use Launtel referral code "[Code Removed]" for a discount if you choose to sign up with them.

Best provider in Australia! Top-notch quality and excellent customer service. Liam's and the rest are awesome people, they are very patient and great listeners to the issues. Show details ·  1

Great customer service. Based in Australia and was so easy to work with. Everyone we dealt with was very helpful. Like the flexibility of using internet when required. Would highly recommend Show details ·  1

Recommended – The staffs are helpful and friendly. Appreciated the effort to reach out and ensure that the clients did get the service that was offered. Excellent idea!! that they have these trial period for free!! Good job guys!! Show reply

Relatively Unknown Provider But Highly Recommended – Swapped from a less than stellar experience with a big-name provider to Launtel's 100/20 plan in January 2024, and was so happy with the difference that I upgraded to the 100/40 plan. We regularly get around 98-102 Mb/sec and 30-32 Mb/sec during the day, so more than happy with the speed, and on the occasions I have needed to contact support they have been quick to respond and always helpful and knowledgeable. Highly recommended. Show reply

Fast and Flexible – Fast! More reliable, consistent and lower latency connection than several other competitors I've tried - all on the same FTTN Copper service. Day by day prepaid service - drop down your speed (& cost) when you don't need much - Boost it up when you have a big heap of data to move - Pause it when you're not at home. Show details ·  1

Great product offering of no contract internet – Experience has been great. Their pre-sale support could be better. Unnecessarily got me to buy NBN box when they arrange for free after you sign in. Also lacked consistency in pre-sale where one time suddenly stopped responding. Post sign-up was excellent though and can't complain. Show details ·  1

Service- they take it seriously. Best provider in Australia – This company is fabulous. I don’t know what else to say. As a previous Internode customer who loved Internode until they went rogue, I was grateful to find Launtel, who have the same customer service as ‘old Internode’ but even better. Easy to contact, responsive, polite, proactive and really good internet. Show details ·  1

Bloody excellent! – Bloody solid provider, been with them for just over a month now and any questions I had it was answered quick and professional no nonsense answers! Best provider I’ve had in years. 10/10 Show details ·  1

happy happy – just signed up and had an issue with an existing telstra modem which was very quickly and expertly resolved. Very good service and sounds like they care. Makes a big change from Tel***** and OPt** . Very happy with speed. Show details ·  1

Fantastic customer service and connection performance – Launtel is the epitome of customer service. As someone that isn't computer savvy, I've had several modem issues which their staff have been solved immediately by their staff. Each time I've used their customer service, I've been allocated an agent within 2 minutes and am speaking with native English speaker which eliminates all miscommunication… Read more ·  1

which is a massive difference with competitors. The connection speed is great, I'm on the 100/40 plan and get exactly that in terms of performance.

All in all, you get what you pay for and Launtel won't be losing me as a customer service and reliability are both so outstanding

Great internet and best customer service – Launtel home internet speed and service is really good. Even a 100Mbps plan offers more speed than 250Mbps paper speed from other companies. I used to get only 10Mbps speed when I had a 250Mbps plan from one provider who put blame on my house wiring. So pricewise I dont think its expensive if the end user speed is factored in. I have had a very… Read more ·  1

bad experience with another big telco who took my money in seconds but did not give me internet for weeks - no customer service, no replies to my emails, now they are not even responding to my cancel request - I had to contact bank to get my money back and block my card. I switched to Launtel after seeing good reviews here. Launtel customer service agent was not in rush - he calmly looked into my issue and arranged technician visit just two days later. My internet is all fixed up and running. Definitely will recommend Launtel to anyone looking for good internet and great customer service.

Excellent Australian-based support and customer service. Great internet speed – We had so many issues trying to connect with MORE that we moved to Launtel and were connected within 10 minutes of porting across. The Australian-based team were incredibly helpful, friendly, professional AND available on a Sunday afternoon. Yes, you might pay a little more for their service, but it's that old saying, you get what you pay for and… Read more ·  1

Launtel is worth paying that little extra for top customer service and excellent internet speed. I highly recommend them and should have come here in the beginning. Would have saved us a lot of angst and grief.

Great tech support – After months of intermittent problems with our NBN connection and a very frustrating experience with tech support on a different ISP we switched to Launtel. Launtel's tech support were knowledgeable and helpful and persevered even when the NBN closed the support request. They arranged for a technician to come and check our NBN connection. The… Read more ·  1

technician found the coax connector in the pit outside our house was corroded. He replaced that connector and the one in the box on the side of our house as well. Since then we haven't had a single dropout.

Excellent customer service – Excellent customer service, even if the wholesale network provider is horrible, Unfortunately Launtel do their best to help us get issues sorted, but we are stuck on a monopoly fibre backbone network run by Red Train who have terrible costumer service. I also have launtel on the nbn at a different location and have very few technical issues, … Read more ·  1

launtel responds in a reasonable time frame, they're costumer service is local, and the people who help you know what they're doing in most cases, so much better than most other ISPs I've used, this is including aussie broadband, who I would also say are excellent.

Great community suggestion! – So far great service and staff. We had issues setting up a new router and the Call Centre walked me through it. I love that we can switch it on and off when we don't need it. Show details ·  1