Leaptel wifi service has been terrific for the 4 months I have had it. Netflix never buffers and I get great coverage everywhere in the house. I have only had to call up once to talk about a billing inquiry because I thought I had setup direct debit. The person I spoke to was very helpful in getting direct debit setup.
Ozzie Ozzie ozzie
I've been with Leaptel for the last 12months without too much issue. I have some errors that disconnect my online game play but it hasn't bothered me too much to warrant touching base with tech support (highly likely it's due to me not setting up the ports on my modem) but I digress. The reason for this review is I've recently been looking at NBN plans for my little sister and after trying to find what I thought were nice, cheap plans I decided to call the tech support line (let's be honest, the only time you'll call your internet company is when something has gone awry). So I decided to check each companies tech support line. First company I was on hold to for over 5mins so I hung up. Second company I called I was given an audio notification that I was 46th in line to speak to someone (ain't nobody got time for dat). Third company I called I was told I was 24th in line. I was starting to have my doubts about maybe picking a night where everyone was having issues so I called Leaptel. In less than a minute and a half, not only had I been answered (on ya Jon, 2 thumbs up bud), but I'd also had the time to explain my phone call (and thank him for understanding that I was not actually calling for help but rather to check that they live up to their aim of unrivaled customer support) and hang up. I cannot rate this company high enough.
Extremely slow internet
I was with Leaptel for nearly 2 year. Download speeds are extremely slow on peak hours and Service drops out at least a few times a day. I thought this was inherent to all opticom services. But recently I changed over to a different service provider. Now I realise how poor Leaptel service was. Only good thing about them is having a local support desk who are willing to help. But can't help you with the extremely slow internet.
They are a greedy vendor who will hares you to get the last $ they can get from you. I was on a monthly plan and disconnected just 1 day into a month. But they are charging me for the month ahead. They are not willing to charge a reasonable amount or actual costs they have incurred as per their own terms and conditions. They demanded the full payment for the month ahead. Although that is not what their terms and conditions state.
Dead set best provider!!
Refreshing to see an ISP that cares about its customers and service so well. They provide honest assistance, quick activation and just all round winner. Cant go wrong picking Leaptel :)
This company is amazing!
I placed an order for the 100/40 plan on Wednesday. A service rep called me on Thursday to finalise connection details. Mt modem came in today (friday) and internet is up and running at max speeds. What more can you ask for.
Leaptel are the best
I have been a customer with Leaptel for the last two years and have found there customer service to be perfect. Their internet speed is as promised , I have never had a drop out with them ( at least not that I have noticed . Dealing with their customer service consultants is very pleasant and prompt action .
They may not be as big as some of the other big players but the big players can learn a lot from Leaptel .
Excellent speeds and service
I am super happy to have Leaptel as my internet provider for the last two years. We have NBN fibre to the node at our premises and were expecting the worst but with Leaptel we've always received good speeds and when the underlying NBN technology has had issues Leaptel has been great to deal with. The one time it went offline for a prolonged period, we contacted Leaptel (no wait time on the phone), they advised an NBN technician would need to come out. Received an SMS advising a technician from NBN would attend the next day in the afternoon. Technician came out from NBN, arrived on time, and had us back online after redoing some wiring in the street. Leaptel then followed up to ensure everything was going well. That sort of dedication and attention to detail is hard to find these days, particularly in telecommunications and more than justify's their claims of being a different sort of provider.
John provided the best customer service
Opticomm is absolutely terrible, if there is a way to avoid the set up I would. John from Leaptel helped so much and was patient during all the phone calls!
The customer service is excellent
We have fairly consistent and reliable service, the speeds are generally pretty good, still get the occasional short drop out but that's usually a switch the modem off and on again fix. The rare times I have had to speak to the call centre have been easy and painless.
If I could star them more than 5 stars I would!!!
I signed up on a Thursday if I remember correctly and they called me up the next day. Confirming about my application that they will go through with it. 2 days later I got my internet up and running.
Although we didn’t have the right router (their support made us realize can’t use our old router so we ordered one, we got them 2 days after) everything has been so smooth, speed always consistent 25/5 sometimes we get more 28/7 but can’t complain with that!!
Another issue occurred which their support helped me a lot. Then turns out it was Opticomm’s fault and technician happens to be in the area the next day(how lucky!) they quickly fix it and viola internet and tv back on again.
I am so glad I found this company they respect the customer and support them on the best of their knowledge.
I recommend it to everyone having hard time to deal with crappy ISP.
Leaptel were very helpful in providing NBN, the connection was constant and speeds were between 36 and 46 Mbps.
Issues we encountered with the they were very helpful in resolving, i would have no problems is recommending Leaptel to anyone who are looking for strong reliable internet.
Awesome customer support/service.
Moved into a older house after 2 years of being with leaptel. The supportthey gave was awesome. Chris went above and beyond helping. Very helpful and patient. Explained things in a very easy manner to understand.
Go with Leaptel - outstanding customer service
With several LBN Co providers, I went with Leaptel with its good reviews. I'm so glad I did. The setup has been seamless and support team was always there. Recently our building had a fault that resulted to an outage in service. Contacted Leaptel through their chat, and they took care of contacting LBN. I got multiple updates by text the following morning from LBN's arrival at our building, the cause of the issue and up to its resolution. I didn't have to follow up at all. This is where they excel. Happy with LBN speeds and service so far as well. Don't hesitate, sign up with them.
Thank you leaptel finally back to a top ISP!!!!!
Very reliable and no drop outs
Moved from southern phone due to issues and the best choice it was
Pay a premium but you get what you pay for
Fast support and helpful support no wait times
Ported fast and online connected within just 3 business days, puts southern phone to shame
Why didn't i connect faster!!!
Poor customer support, not accepting responsibility, looks for any reason to blame customer (ie own router).
Did not take up router offer as it does not meet performance specs I required. Bought high end d-link router for $250. Worked perfectly until 2nd day (super slow speed), when I had to call leaptel and resolved issue via power cycle. Couple days later same thing. Router being blamed again. Took router to shop, tested as fine. Refused refund or exchange. What do I do here, leaptel says their service is fine. Plenty of commentary about dropouts on the net...I asked for data on any potential dropouts during the day that may cause this. Request ignored and got a response saying that as I cannot verify router integrity and apparently said no to a tech coming out, that the case will be closed. Talk about no care attitude... changing providers. Thank goodness I didn’t get sucked into a 12month contract.
Poor speed on Opticomm Network and frequent Dropouts
I signed up with Leaptel 5 months ago and last 3 months is extremely worst. My plan is 50 Mbps speed and unlimited data. The speed I actually get is no way near to 2 to 3 Mbps. I was asked to do a speed test and it was showing over 30 Mbps. However when I access websites (Standard Video Resolution) the speed somehow changes to 2 - 3 Mbps. If you are running multiple devices then good luck. One of the worst Telco's I have experienced. So far I made over few complaints and have been asked to send screen shots of speed test. I will send them if they really want to investigate. But I have just signed up with another provider.
Recommended by a neighbour, had to chase them from day 1 for service. Once connected had no issues until I moved- again had to chase and chase. Never call you back, never responded to online initial sign up or change of address form. Still waiting for internet at new address that I was assured would be all connected by 10/12/18 - still no answers, apparently booked NBN technician who never turned up and, still waiting! Advise to give this mob a wide berth
Never had internet this good, very happy with the service from Leaptel. Never had internet this good, very happy with the service from Leaptel
Crazy Fast Opticomm Internet Speeds
Signed up on Leaptel NBN100/40 Unlimited and it is super-quick. Getting speeds of 80MBps over wifi on a cheap modem. Who knows how fast the service can be over cable and on a good modem. Very impressed so far. Setup was very easy and connection + modem was serviced the very next business day. Highly recommend this ISP
Excellent Customer Support
FTTN LNBCo connection
Setup process was relatively quick for a new connection, got the modem straight away.
Experienced no dropouts so far and have had a consistent speed
Customer support was outstanding via email and over the phone. Support was very helpful in following up with LBNco about my activation and I managed to get all my questions answered.
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