- Verified customer
Worst Customer Service
Just contacted billing team to change my plan as current speed is not enough. I am already paying $79.95/Month which can give me speed of 100/20 but they refused to change my plan unless I pay extra.
On their website they are advertising same price. This is how they are treating their existing customer who is with the company for 24 months. They kept me waiting for more than 30 minutes just to say sorry.
You guys seriously need to think about your business model.
- NBN 25 (Pronto)
- Verified customer
Was good from the start
Been with them for a few years. Often were efficient and supportive. Was good whilst on Opticomm then we moved house now on NBN. They refused to offer existing customers the same price they offer to new customers. We continue to experience frequent daily service drop-out issues which eventually led us to switching the service to Aussie Broadband. I was very clear with the service end date as I was to start with Aussie from 1 March, but they disconnected my service just after 12am 28 Feb. I already paid up to 28 Feb so they should not have disconnected my service prematurely. Lack of care or consideration for existing customers. Shame as I was happy supporting a small Aussie company.
After being stuck to a very frustrating contract with a provider with horrible service and speeds we were finally able to jump ship 4 months ago. Following many hours of research, we decided on Leaptel and haven't had a single regret. Since the very first day, the service has been very friendly and supportive. The representatives have always been educated and are willing to listen which contrasts my prior experience with other companies where when I explain an issue as a tech-savvy person I am often told I am wrong and to do further testing/run...more diagnostics that waste more time to reach the same conclusion I reached before contacting customer support. For the first time since my family moved into our house we have had flawless internet for 4 months in a row! The 250mbps plan actually nets us 250mbps pretty much all the time and sometimes even gets us a little more than we pay for. To make things even better, their unlimited data means unlimited. So no throttling after a certain data amount like some deceptive companies out there. TLDR: Amazing service, Consistent speeds, Highly recommended!
Reliable, Great service, consistent speeds
Ive been with leaptel for 2 years and haven't had a single problem, staff is very friendly! ive dealt with lachlan multiple times and hes always had a solution to my problems and is so good at what he does. You never wait on hold for that long as well which is a bonus. the speeds are always consistent and fast. very happy with my service
Really good reliable internet and fast.
They are really good, really fast, really reliable, good customer service, the whole deal. Can be a bit pricey depending on your plan but it is worth it in my opinion.
Be wary of using Leaptel
I had my internet service with Leaptel for over three years. I am moving house, and only required my last months service for two weeks, which I had called their service number to let them know. However when I received my next bill, they charged me an entire months service and not for the two week period.
After I called to question why, they stated that they only bill monthly and I would not be able to pay for what I use.
Just a warning to other uses, as they were insistent that I must pay for the entire month even though I am only using the s...
Set up a new OptiComm connection. Rob and Katie were so helpful I didn’t even look at other providers. Fuss free and prompt service with all my questions answered in a friendly manner.
- NBN 25 (Pronto)
- Verified customer
Frogtastic Customer Service!
Asked to downgrade my plan by email to the Support team - Senthoo was very efficient, actioning my order and replying to my email within 30 mins.
My internet has worked almost flawlessly for over a year, was great while I worked and studied from home during COVID.
Wonderful, keep it up!
Reliable & excellent customer service
Been through 3 internet providers and Leaptel is by faaar the best. Fast speed and rarely have a problem. I called up yesterday for technical help(first time in months) and Lachlan from support team was amazing. Patient and willing to help with whatever I asked. Thank you sooo much!! Happy customer indeed :)
Reliable and outstanding customer service
Setting up internet at my new place was a very easy process with Leaptel and the customer service was excellent. Rob from the technical team was very understanding and provided all the information I needed to set everything up in the most ideal way and he also helped me set up my home phone connection correctly.
Perfect nbn hfc connection
Leaptel does fix connection speeds im on hfc and had issues Leaptel fixed it now i can stream 4k movies on 4 devices and gaming online no buffer or lags or drop outs. Im happy im staying with leaptel
Great customer service
Lachlan in support was awesome ! We never have an issue with this service provider :) Speeds are reliable and the price for the service is competitive. Thank you for a seamless connection.
Reliable and fast service
Moved into a new place and got the internet set up through the chat service, the customer representative was excellent. Lachlan provided all the details I needed to get the service-connected and answered all my questions.
Leaptel has been fantastic. Went from good cable to NBN & very happy. The Leaptel team even helped me get the wifi to far to reach places including the granny flat :)
Great customer service, reliability and speed
I never imagined I'd be leaving a review for an ISP (they're all rubbish right?) but I have been pleasantly surprised with Leaptel. I moved into an lbnco address about a month ago and was having a terrible experience with another ISP that I won't name. I moved to Leaptel on Thursday last week and all my problems disappeared. Speed is where it should be day and night (normally just under 100Mbps), dropouts vanished, and now I'm dealing with local Australian based support.
Oh and I'm paying exactly the same price I was with my old provider who had off-shore support and a terrible experience (and who blamed lbnco the entire time for the issues).
Thanks so much to Brendan and Blake who answered my questions and handled my order.
Excellent customer services
Real speed and excellent customer service online! It took less than a day from placing the order online to confirming the payment over the phone and then installing and using it directly. Especially the installation process, anything you didn't understand could be solved through their online enquiry service, which took 10 minutes and you were ready to use straight away.
Real speed , easy start up and supported customer service.
Leaptel will be my forever opticomm ISP. It only takes me 1 day to start up. Customer service is fine. Most important is the speed are real 90Mbps. I have tested from my IPhone, tablets and pc. All 80-90Mbps with 5ms ping. Fantastic!
The reviewer stated that an incentive was offered for this review
Best Customer Service Ever
I joined Leaptel earlier this year after problems with my previous ISP. The change was a breath of fresh air! I was barely on hold on the phone before I was talking to a local employee who was able to answer all my questions and concerns quickly and provide any extra detail or information I was after. It was a super positive experience. I haven't had any problems, but I don't dread calling even if I did because I know I will have a knowledgeable person on the phone able to provide me with any information I need. Their on hold music is more groo...vy than another other provider, but I have never been on hold long enough to enjoy it! I haven't had any connection problems, joining was easy and pain free and I was connected without any hassle. 100% would recommend to friend or family. In fact, I already have!
High speed and quality always
I have been using Leaptel for my internet for over 6 months on LBNCo and it has been great. I have always been getting my speed when I test and it has been super reliable. I had to call up once to fix up my direct debit (forgot I could use the portal) and got straight through with no wait time to someone in Australia. Refreshing change from dealing with other internet companies where everyone is offshore and sometimes difficult to understand.
Can't recommend them highly enough.
Thank you already
I moved to Leaptel after continued dissatisfaction with my former ISP. Customer Service was non existent, helpfulness a foreign word. I had already organised a new connection with Leaptel when I came home to another internet outage. Usual thing "incorrect username or password". After several attempts, using the correct information, I rang the ISP. After a 15 minute wait, I was disconnected after advising my account details. Another 20 minute wait followed before I got to have a 25 minute conversation which went precisely nowhere to restoring t...he service and a very poor apology to terminate the call with the promise that someone should get back to me in the next few days. I rang Leaptel on the off chance that the connection was set up. It was and I have a great conversation with Katie and the connection details relayed and successfully set up. So far, I have had more positive experiences with Leaptel than I have the whole time I was with my previous provider. Thank you very much
Questions & Answers
Hi I am with Leaptel. I have not got my Netcom NF18ACV Router as yet but my service is up and running 25/5.
I would like to know when I received the Leaptel router if it is as they say simply pug and play. The kids really need the WIFI
Best to get in touch with us directly on 1300 205 327 or via livechat at www.leaptel.com.au so that we can look up your order and check about the status of that router delivery.
We aim for the router to arrive on or before the connection goes active, but there might be a delay on the delivery of the router by the courier company. This will need to be looked into when you contact us.
|Category||Services and Internet Service Providers||Services and Internet Service Providers||Services and Internet Service Providers||Services and Internet Service Providers|
|Standard Monthly Price||$59.95||$69.95||$79.95|
|Max Download Speed||12 Mbps||25 Mbps||50 Mbps|
|Max Upload Speed||1 Mbps||5 Mbps||20 Mbps|
|Service Type||ADSL||Fibre and NBN||Fibre and NBN||Fibre and NBN|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
|Data Allowance||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited|
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