Leaptel Broadband

I had a network issue that I could not resolve on my own. I called Leaptel and was quickly connected to Caleb who provided clear, step-by-step instructions on hardware troubleshooting. Caleb was extremely patient with me and maintained a calm and positive attitude. At the end, Caleb was able to resolve my issue. He also went above and beyond by… Read more

informing me that my home is hardware limited to 100Mbps download speed, and raised a ticket for the hardware to be upgraded so I could join their faster plan at the same price I am paying right now.

Although I have only written about my extremely positive experience with Caleb today, I would like to add that on the few occasions I have had to call Leaptel (Leaptel's service is generally excellent), on each occasion I have spoken to Technical Assistance, their service has been excellent and professional.

Rang customer support when I couldn't get onto the internet with my new modem. They picked up within just a few minutes and stayed on the line until it was working. It was a very smooth experience. Show details ·  1

Very happy with Leaptel. They offer excellent internet products and options that even some of the much larger telcos do not provide. What I particularly appreciate is their communication. Whenever there is line maintenance or a technical issue,… Read more ·  1

they keep customers well informed and explain what is happening clearly. Their support is responsive, practical and effective.

Definitely one of the better internet providers I have dealt with. Highly recommended.

Seemless transfer from Telstra to Leaptel. Very easy process from start to finish. Had arranged for it in advance and woke on the day to find everything connected. Still using old Gen 2 modem, got the 500 mpbs not a problem without even having to… Read more ·  1

reset the modem but as upload speed initially restricted to the old plan did the easy reset and ... bang ... 50 mpbs upload speed. Excellent thus far and satisfying to know I am supporting Australian jobs rather than some call centre operation overseas.

Affordable, good network, great customer support – Leaptel are affordable, and their network seems as fast as any other. I moved from Superloop to Leaptel, and Leaptel is better, network just as good. I also find Leaptel support is great, support staff are willing to help and spend a lot of time… Read more ·  1

with you, which is great. I also used to be with Aussie Broadband, but Leaptel's support is just as good, and Leaptel is more affordable than Aussie Broadband. At the moment I am on a special deal where I get unlimited 1000/50 NBN for $99 a month. Can't fault Leaptel at all, they are great.

I had a bit of an issue when trying to sign up as the SMS verification was not working(bit of a worry for a IT company and no notice of this on home/sign up page) I had to use chat line and they sent me a link to fill out a form. (no copy given/recordered) I received an email 1 day later to call and process payment. All good to go, received my… Read more ·  2

new modem promptly but was not correct order I wanted eero 7 pro + 1 mesh, only obtained one. Day 1. Contacted Chat line to sort issue out was a bit of a wait and agreed order was incorrect, could not pay over chat had to wait for invoice. Obtained invoice but amount was incorrect as they were trying to charge postage again. Day 2 back onto chat line, agent Bryce was instantly available, great, finally sorted, postage waived, all paid, just have to wait then connect. Even though this was a time waster, mistakes happen, the company know how to resolve in customer favour, lets hope we can have a good relationship form her on with NBN service. I have moved from Aussie (getting to greedy and poor customer retention after about 5 years), moved to Spintel for about 2 months(constant dropouts, poor service, poor website), lets hope Leap are good, my friend has been on here for years and no complaints.

Having trouble with another ISP, so decided to transfer to Leaptel. Everytime I called in, only took less than a minute to talk to a real person. Not to mention a warm and patient voice one after another (Alice, Jenifer), the best part was genuinely helpful throughout the whole process. There's no harm without comparision! When I had trouble to… Read more ·  1

connect to Internet, my previous NBN support advised to buy a new modem without digging. But when I had a chance to work with a Leaptel specialist (Simon), there's no hassle to be with their service.

I really appreciated their friendly attitude and willingness to go the extra mile to make sure my connection was working properly. It’s reassuring to know there’s a reliable support team available when needed. My boy was extremely excited to get back online with his friends again, especially on a Friday night!

Thanks Leaptel, you've just made another happy customer, another happy family!

PS: My boy begged me to stay with Leaptel as long as possile.

I did a lot of research to find a better internet (NBN) provider after the network in my street was upgraded ready for FTTP. I decided Leaptel looked the prime candidate after reading many reviews and comparing pricing with other providers.. After… Read more ·  1

filling out the online forms I rang and spoke to a consultant to ask a couple of questions before I finalised the request. The call was answered promptly, the consultant was able to be understood clearly and he provided accurate, friendly service. This was so refreshing after years of non existent customer service. About 5 minutes after the call I saw my modem disconnect and re-connect whilst the change of provider went through and within 20 minutes of entering the website and starting the whole process, I was connected. As the network upgrade is recent, the new connection from pit to house was no cost and I received an email the same day I joined advising the NBN would attend to do the connection in 2 weeks. Despite the positive start, I was still amazed when my new Leaptel modem arrived by courier less than 24 hours after I ordered it. I wish I had found Leaptel years ago. I was with TPG on FTTN for 6 years and was pretty unhappy with both the download available and the customer service. TPG's website is terrible, not user friendly and if you need to speak with someone, good luck with that. I paid $85 a month for FTTN NBN50 with TPG and the highest download I received was 30 mbs. My new Leaptel service is FTTP NBN 500 for $69 for 12 months then $89 a month thereafter. That's 470mbs more for an increase of $4 per month. Leaptel has a well set out website and customer portal that is simple to use. I have already started recommending this Australian made and owned company to family and friends and could not give a higher recommendatiion to anyone wanting an internet service provider that actually provides what they say they will and cares about the customer! Bravo Leaptel.

No drama at all with Leaptel. Support helped me through some set-up hiccups that were related to the past tennants at our rental. Support went above and beyond helping with that situation. No other issues came up during our time with them, and no problem cancelling. Show details ·  1

Best I could find for fastest overseas ping. Leaptel uses GSL (a global undersea cable network) which gave me 20% reduced pings overseas to Asia, Europe etc. I found this great for on-line racing with LeMans Ultimate which relies on EU servers. As an FYI you can google "looking glass" that has links for most ISPs where you can test their ping… Read more ·  1

rates which is how I initially decided on Leaptel. There are a few smaller ISP's that use GSL including Launtel, but none of the so called bigger ISPs do from what I could find. My 1st 12 month discount is just running out so I asked about a continued (lesser) discount and was very happy with what they offered so had no hesitation to stick with them. Support has also been fantastic. When I noticed the 20% better ping stopped at one point they quickly pointed out that GSL had undersea cable faults and how I can monitor repair progress myself, so while a little disappointed to lose the better ping it was out of their control. They also recently announced they will now be using a new undersea cable network connecting Perth, Adel, Melb and Sydney giving extra redundancy (to current inland) that I think will really be of benefit for me being in Adelaide. This shows whey are also continually looking to improve their service. So in summary I struggle to see any other ISP providing a better experience for my needs and very happy to remain a customer.

Recently switched back to Leaptel after experiencing poor speeds and high latency with another provider. The difference has been noticeable. Leaptel offers excellent network performance, competitive pricing and fantastic customer support. The team made reconnecting easy, and the service was activated much faster than expected. Highly recommended! Show reply

Moved into a rental property, was advised by Landlord had to utilise Leaptel to get the internet etc. Logged on-line to Leaptel and ordered the Modems. When ready to connect, called and advised nothing was coming into the house, they had me running around looking for a white box, all the while, they had not contacted Opticomm to connect the… Read more

property. Shocking to say the least. Was extremely dissappointed, had to go out and buy a starlink so I could work from home. Now, I have contacted Aussie Broadband, and tomorrow Opticomm will come to the property and switch me on, they knew exactly what was needed to get me started. So unfortunately, if anyone asks me about Leaptel, there will be nothing nice to say.

Products was great . Just the mentality of the people running the show . Cancelled account while still In billing period .. that’s how telcos do it they say .. omg everyone there probly AI cause sure don’t make sence and they don’t understand . Oh well musk does it betttt Show details

Very bad customer service. Just because all of your customer service staff is based in Australia it doesn’t give you the right to bully your customers. Had a very bad experience and highly recommending others to stay away from this company who bully its customers. Show details

Accessing Leaptel help was Fantastic. Straight to an instant chat with a person - no AI guessing what services they think you want and having to wait 15 minutes between responses. Was able to sort the issue inside 10 minutes and back on line. Brilliant help services. Show details ·  1

Very reliable service. My initial questions were answered without drama, setup was well organised and explained with NBN, they notify us for scheduled NBN works... all very easy and stress free. Show details ·  1

I am very happy with Leaptel. The service is super-fast, even during peak times in the evening. There is also no limit to the data usage. Whenever any unforeseen down time occurs, Leaptel always kept me informed. These downtimes are the acts of nature and no fault of Leaptel and they rarely occur. The price I pay is very reasonable compared to the competition. Show details ·  1

This goes out to Ranu from the support team. Thank you for your help tonight. Real person on the other end helping and not an ai bot. Leaptel thank you for your service Show details ·  1

Switched to Leaptel for better NBN speed and stability, and they have completely delivered. The connection is rock-solid with zero dropouts, and I am finally hitting my target plan speeds. Their customer service team is onshore, quick to respond, and actually helpful. Best ISP experience I've had in years. Show details ·  1

I signed up recently for internet for my elderly mother who is in a nursing home. We had some difficulties connecting. I was blown away by the proactive service from Leaptel. They reached out to me multiple times to check why we hadn't connected and they patiently talked us through the steps to check and resolve the issue. Best internet… Read more ·  1

company I have ever dealt with! We changed because the previous provider kept dropping out. So far there are no such issues with Leaptel.

I've been with most of the other big providers since the NBN came out (ABB, Launtel, FutureBB) and Leaptel are the only ISP that I have never had to reach out to for any issues. They are super reliable and their latency & jitter for online gaming is 10/10. Speeds are always consistently 945/98 on my 1000/100 HFC connection. Keep up the fantastic work :) Show details ·  1

Super coherent and polite service. Chatbot connects to an agent instantly. I wish more companies kept their staff onshore instead of using dull, yes people overseas Show details ·  1

The introductory price was amazing value for money. So easy to set up with my existing eero network but they also had cheap payment plans to purchase more eero devices. The online support was always responsive, supportive, and quick. I’ve been incredibly happy with Leaptel and this NBN plan. Show details ·  1

Fantastic customer service! They helped me with my internet activation withe quick and professional responses, and my issue was solved smoothly. Highly recommended! Show details ·  1