Leaptel NBN 100/20 (Full Throttle)

Leaptel were so helpful when I was struggling to get help from my then provider Dodo - Dodo was dropping out constantly, and their speeds were terrible, even with upgrading my plan to a much higher speed (both up and download speeds); Leaptel customer service listened to the problems, offered a plan to suit my needs (cheaper than Dodo for… Read more ·  1

equivalent plan even without the new customer promotion) and swapped my service within 30mins! I ordered a new modem from Leaptel, however I was put through to technical support immediately, to help me change the settings on my old modem to suit Leaptel’s network settings, and the technical support officer was so patient in sorting out the settings without being familiar with my device - his knowledge about modem settings was very clear, because he knew exactly what settings to enter when I read out what setting options were available on my old modem, which got me back to work immediately instead of having to wait for the new modem to arrive by post the next day. That meant a lot, as I was so stressed out with weeks on the phone to Dodo - the swap to Leaptel was so easy, quick, and supportive. I’ve had consistently fast speeds, with very little down time (and any outages have been communicated beforehand, as well as notification that outages have been fixed and speeds tested as back to operational standards). I made a mistake regarding direct debits (I got the date wrong for when the debit would occur) so I mistakenly didn’t have enough funds in my account when the first bill debit occurred for my bill, however Leaptel immediately notified me via SMS, which meant I was aware of the problem straight away. When I called customer service, they immediately delayed the debit for a couple of days to allow me time to transfer funds, and they also gave me the direct debit scheduling for all future payments (it was my first bill, and I’d made a mistake on the debit date). I was treated with respect and helped very well. As a person living with memory loss and frailty, Leaptel have been very patient, supportive and understanding.

Highly recommend excellent customer service and support – I have been with Lea[tel for over 1 month, after data breaches etc wanted a isp that I can pay by BPay not via direct debit, they allow this. I had drop outs every couple of weeks with Kogan, so far not one drop out, and full internet speed. Customer service is amazing I even got a call from them few days later to make sure that I was not getting… Read more ·  1

any dropouts. You talk to an Australian and not from overseas. I had left Kogan because I am so over too many companies having my bank and or direct debit details, especially with some lies being told that our direct debit details were not leaked in the Tangerine Telecom, data breach, I have a paid service monitoring and it said that my direct debit details were actually leaked. I was with them less than 2 months and went to Kogan when I moved back home after a house fire, but after receiving the data breach email from Tangerine, I thought I am going to look for a isp that allows BPay so they do not have my direct debit details. I highly recommend Leaptel.

Top Class Service and Support – I have been with Telstra for many years. When I chose to go with Leaptel it was on the basis of their competitive pricing and other customer reviews. I was not let down at all. I gave them email with all my details about equipment and service from Telstra and their customer service team were on the ball, calling me within 24 hrs of the online… Read more ·  1

application, confirming the details and locking in the transfer date so I would not be without internet at all. Given this was timed to coincide with the end of a telstra billing cycle, it gave them a few weeks ( albeit over Christmas) to prepare. The night before I was sent email and them SMS notifying me the service has been provisoned and email sent with the detail I could put into my existing router. A few steps that morning and a check with their customer support as not all the details provided were relevant, and I was on line with as quoted speeds off the bat ( Ookla speed test confirmed) At every step of the way the customer support has been faultless and process handled smoothly. Fair to say I have some experience and awareness so provided them the required information from the outset, which made it easier for them, but even had I not, I am confident they would have covered all the bases correctly. Leaptel prove not all telecommunications companies only care about signning you up and billing. Leaptel genuinely care for the customer, and do their best always. Keep it up. Highly recommended to anyone contemplating a change from their current service provider.

Excellent customer service. Always very helpful and kind, with extensive assistance in financial hardship times. Service itself never had an issue with, no dropouts, consistent speeds. All in all a great service with no mucking around Show details ·  1

We switched to Leaptel about 5 months ago after iinet continued to go downhill with poor reliability and poor customer service and we couldn't be happier. We have had zero dropout issues and when we've had any questions or issues, the customer service is first rate, including the online chat. One example - a power outage caused our NBN router to… Read more ·  1

go beserk but even though this was not a Leaptel problem, the online chat asked me to send photos and they talked me through the solution. How refreshing to have a great Australian based company as our provider!

Great service provider. Had no issues with network speeds, ever, and never needed to call support. When I did deal with customer service about a unrelated issue they were very helpful and it was resolved on the spot via Live Chat. A++ Show details ·  1

Very Poor Service – Not Recommended I’ve had a terrible experience with LeapTel. The internet quality is extremely poor—constantly dropping out and very slow. I’ve contacted their support team many times, but the issue is still not resolved. Very disappointing service. Show details

Used to be their customer 2 years ago in 2023, and then recently decided to switch to them again, entered all details and everything showing I am getting the services with the discounted price, after 2 days, got an email from them saying no discount for me because I am a past customer, and they put my switch onhold until I pay extra to them. What… Read more

a waste of time and effort to switch to them, they show false information to the customers on their website when we are signing up, and now they use terms and conditions to avoid past customers, what's more because of delay in contact, my current internet provider is going for a new billing cycle. I won't recommend this service provider at all.

BE AWARE: Another bunch of Scammers hanging out a bait called 'Refer a Friend' (same as Exetel) - then they don't care how much time and calls and messages and even money you spent to help an old pensioner get on their NBN, who would rather go with a cheap provider like DODO. No, it's just bait and bait only you never get your credit, and not only… Read more

are they extremely rude on the phone and email when you ask where it is. Well, apparently the link wasn't working, LOL LOL, WHAT A SAD EXCUSE! = It was for sure, as my friend could see my account number, so could I and tried the link many times. Buch of scammers! SO AGAIN STILL CLEAR OF LEAPTEL IF YOU DON'T WANT A RUDE RIP-OFF CUSTOMER SERVICE !!!

Never had an issue with the FTTP installation, the speeds have never dropped for me and enquiring about the new NBN speeds and when it will happen, had a great and quick chat with one of the Live Chat team. Really recommend Leaptel for their service and customer service. Show details ·  1

Impeccable customer service, goes out of their way to follow-up and ensure that my experience is smooth and good whilst also suggesting solutions to my existing issues. I have not come across an ISP that goes beyond in terms of helping their customers like this. I could not recommend this ISP enough. Give them a chance and you will not regret your decision. Show details ·  1

Jumping on here now because I read all the positive reviews about a year ago and decided to sign up with Leaptel. I was with another ISP prior and honestly, making the change has been incredible. Very very happy with Leaptel, its customer service and connection. Fast, reliable and I haven’t had ANY issues. Recommended to a colleague at work after I signed up and she’s been blown away too. Show details ·  1

Spent over an hour with Ryan from customer service and he was 100% patient, supportive, and most importantly efficient with his support. Couldn’t be happier with the service I received today! Show details ·  1

Best ISP provider regarding price, service, and overall experience. Most memorable was their NBN team, totally superb. No drama upgrading residential property from FTTN to FTTP connection. Compared to another NBN team that was provided from a different ISP, definitely the experience and skills are in different levels. Would recommend this ISP to anyone. Show details ·  1

Fantastic to Deal With – I had been with the same telco since the early days of shared phone lines and dial up modems. I was told Leaptel had great plans and upgrade the FTTN to FTTP. Signed up on Monday 15th, a pre-configured Modem arrived Tuesday and those that should not be named disconnected their service near midnight. I installed the new modem the 17th and it was no… Read more ·  1

different being FTTN. Leaptel rang 21st and offered a cheaper plan until FTTP installation but I declined. NBN installed FTTP 23rd on 100/20 plan. Usually achieve ~95/19. Leaptel was fantastic to deal with and they kept me informed every step of the way. NBN were also great with a very neat and clean install.

What's not to like - better than double the speed for about 15% cheaper!

Another happy customer – Seamless transfer from another provider to Leaptel. Lost internet probably for 30 mins only. No technical knowledge was required. Competitive price for 12 months. Speed as promised. Show details ·  1

Very helpful support – Dealt with Louasf in customer support when choosing a plan and the details of the fibre upgrade. They were really helpful and knowledgeable with the information I required. They were fast at responding and overall a positive experience. Show details ·  1

Absolutely Brilliant – Absolutely fantastic. Flawless and simple process to switch to Leaptel which took all of 12 minutes from submitting the form to switch and connection. Took longer to get through the cancellation process with my previous provider. Application process could not be easier through the website and so far, achieving much better and more consistent… Read more ·  1

speeds. Based on this experience, would highly recommend Leaptel to anyone looking for a new NBN provider. My parents also changed to Leaptel the next day as a result. Great promotional offer at the moment also.

What a leaptel Experience absolutely amazing! – I've had this service for 2 months now and not a single problem Fast speeds and fast connectivity within the Australian domestic IP transit network and international IP transit network through GSL networks which are absolutely amazing . I have done research on majority of ISP'S and leaptels traceroute hops and millisecond times obliterates them. Absolutely rock solid and bang for your buck!! Can't go wrong! Show details ·  2

Fantastic company dedicated to providing a good internet experience – Leaptel have been fantastic from the moment I joined a year ago. They have always been willing to look into any problems or queries I have had and communicate clearly when helping. I was able to upgrade my FTTN connection to FTTP through Leaptel and this was done seamlessly and was working immediately. The Leaptel online portal makes it easy to… Read more ·  1

manage billing and plan changes and the service has been reliable and fast.

I would feel confident to recommend Leaptel to anybody looking for a well-priced and reliable NBN service.

Great service and correspondence – Switched to Leaptel about 2 weeks ago in preparation for a FTTP upgrade later. The previous service (FTTN) dropped out about 10 minutes after the Leaptel order was placed and reconnected with Leaptel minutes later with faster speeds than before. An NBN technician arrived a couple of days ago to carry out the FTTP upgrade, at the end of the install… Read more ·  1

he tested the line to see all was good and before he left I had already received an sms and email from Leaptel to let me know the new FTTP was activated. Thank you Leaptel for the great service

Great experience after first month – After my previous ISP jacked up their prices I started looking around. Leaptel kept coming up as a good alternative. For way less than the (50/20) VDSL service with my previous provider, Leaptel upgraded me to a faster speed (100/20) and on FTTP. At sign up, was transferred to VDSL within 30 minutes. Fibre connection installation by NBN happened… Read more ·  1

painlessly within two weeks.

During the onboarding process I needed to seek clarification with the Leaptel team on a couple of items, which was done via email. Emails were answered promptly and efficiently. 1 month after sign up and connection has been very reliable and speeds are always as advertised, or slightly above.

Awesome service – Intermittent issues with my service dropping out. Despite NBN not wanting to attend, Leaptel kept pushing and kept me updated on the fault progress. NBN finally attended and replaced two fibre connectors. Unfortunately five stars is the maximum I can give Leaptel. Matt, sensational service from your team, couldn’t be any happier. Thanks. Show details ·  1

Leaptel NBN - great service – FttN 100/40 - Excellent service, very good value for money and exceptional support based in Australia. Leaptel are very highly recommended. Show details ·  1