Leaptel NBN 50/20 (Accelerated)

Great customer service, easy to set up. I had to change because my area the NBN fibre keep having issues (live on remote area) and it disrupted my work, but Leaptel as a provider is great. Show details ·  1

Thank you Josh. Outstanding warm and friendly customer service. We have just signed up with leaptel. Josh proactively and patiently assisted us to connect our old modem with the new connection to the lapel provider and plan. We are looking forward to the FTTP connection and hopefully less drop outs. We are already impressed by the support from leaptel. Josh you are an absolute asset to the leaptel team. Well done!! Show details ·  1

Incredible service!!! We’ve been connected with Leaptel for a few months now and haven’t had any issues. Internet is super fast. Customer service is fantastic. They immediately organised our NBN box and got our service connected within a few days. Definitely the quickest home internet activation I’ve ever experienced! Thank you Leaptel!! Show details ·  1

Flawless experience, excellent service! – Connection great zero issues. Due to area max speed I could achieve was 55/10 Mbit, as much as I want it to go faster, no one can make that happen until have fibre installed to the home! Initial connection was a simple, issue free process. Called support once in regardless to packet loss, and the graphs weren't working on the POI for some… Read more ·  1

reason, nothing else was reported from the area. Swapped modem and all good again. Support was easy going and understood what I was putting down.

Cancelling the service couldn't have been any easier. "I'm moving and won't have need for a connection" a simple when would you like it to be disconnected response, and any remaining time will be refunded and reflecting in the final invoice. None of this "30 day notice period" get from other providers on a certain network.

Will be coming back for that 250 plan (FTTP) when move into new house in a few months, the little Green frog has made this guy happy!

Simply fantastic – Signed up and was connected super-quickly. Incredible support when I've had issues - really knowledgeble and helpful. I've also referred my 83 year old mother, who has experienced kind, patient and incredible support also. Plus my speeds are always exceptional, and I now have eeros which has meant my wifi throughout my house is brilliant. No notes. 5 stars and highly recommend. Show details ·  1

Best customer service – Absolute best customer service I have ever experienced - ESPECIALLY when it comes to internet providers. They are extremely responsive, understanding and go above and beyond to answer your questions and make sure you are looked after. Show details ·  1

exceptional service – I am thrilled to share my outstanding experience with Leaptel, whose exceptional customer service exceeded my expectations in every way. From initial connection to setup, their team demonstrated a commitment to quality and dedication that is rarely seen in today's fast-paced world. After ordering my internet plan, I was impressed by the… Read more ·  1

promptness of their installation team. Within 30 minutes of placing my order, they had me connected to their network, efficiently setting up my equipment without any hiccups.

What truly stood out, however, was the tech support I received when I decided to bring my own modem (BYO). Despite being a BYO setup, the Leaptel's technical staff went above and beyond to guide me through the configuration process over the phone. The technician's expertise, combined with his clear communication, made it feel like he was right there in front of me, holding my hand through each step.

His skills were impressive, ensuring a seamless connection. I was impressed by his ability to diagnose and resolve problems quickly, without resorting to jargon or technical mumbo-jumbo.

Throughout the entire experience prior to join, Leaptel's representatives demonstrated a genuine commitment to customer satisfaction. They listened attentively to my concerns, addressed each question with clarity, and maintained a friendly demeanor that put me at ease.

In an era where exceptional service is often overlooked, Leaptel has set a new standard for customer care. Their dedication to delivering top-notch support has earned them a loyal customer in me, and I would highly recommend their services to anyone seeking reliable internet and exceptional technical assistance.

Leaptel is unavailable between 00:00 and 06:00 – I have never had so many "planned maintenance activities" with all previous ISPs combined than I have with Leaptel in the 3 months I've been with them. Show details

Tried transferring, couldn't connect – Transferred to Leaptel after hearing about their reputation. After two long sessions trying to assist me to connect, they said I'd need a new computer and router. I transferred back to my old provider and was still unable to connect. The technician changed a few things in the advanced settings of the router and all was great again. I'm hesitant to… Read more

say Leaptel's technical knowledge is not good, but I certainly smelt a rat when they told me I had to buy a new router AND PC

They love to retain your personal data for 7 years – Link quality and technical support service were good. However, be aware that Leaptel intends to retain your personal data for 7 years under guidance from their legal team. You will need to contact Leaptel to request deletion of your information "7 years" after your cancellation date (which many people might forget by then). My concern was the… Read more

potential for data breaches, as has already happened with some ISPs, but they didn't seem particularly concerned about this. Well, after all, why would they care about the privacy of ex-customers, and some may argue that all our personal data is already out there..

excellent CRM service. best ever! – I recently need to move to a new place and change my nbn package, as well as bring forward the scheduled connection time very late around 9pm. I still got staff replying me online straight away with an effective solution! And they proactively offered discounts as well. I've dealt with 3 staff, and all of them are the nicest guys I've talked to. Best CRM I've ever had. Kudos. Show details ·  1

Excellent service – I changed to Leaptel today from another provider, and needed help with my old modem. I chatted online with Lousaf to get help, and he was very patient while we worked it out. Five stars, but only because I can't give him any more stars Show details ·  1

Like Turning Back The Clock – I was a loyal customer of Internode for 20 years and watched it being steadily destroyed by TPG. Thank goodness I finally had the sense to move to Leaptel six months ago - it is just like Internode was when I first started using it - FANTASTIC. Keep up the good work guys and don't get taken over by a predatory monster. Show details ·  1

Transferring to Leaptel was extremely fast – The transfer from my previous RSP was extremely fast...speed is excellent and the customer service is first class. Highly recommended provider. Show details ·  1

Easy setup and great speeds – Have been with Leaptel for a couple of months now. Set up was quick and easy and the speeds have been great. Able to stream and cloud game without issues. Show details ·  1

Great customer service and stable connection – Can't be more than happy to be connected with Leaptel NBN 50/20 tier. Excellent customer service and very stable connection with promised speed. I will recommend Leaptel to my F&F too. Show details ·  1

Leaptel Review Part .2 – Hi I recently signed over to Leaptel from another ISP and have been very happy with the service to date.. I have now signed my Mother over to Leaptel also.. I requested the transfer on Sunday to the 25mbs plan and asked to be connected on Tuesday. Which happened exactly as requested without issue.. We were notified on the day that the… Read more ·  2

service was connected by sms.. Which was nice.. After about 10 days my mother recieved an alert that she had used 1/2 the data on the new plan.. Upon investigation i could see that the CCTV cameras were the issue and contacted Leaptel to change to an unlimited and faster 50mbs plan which is currently on special at the same price as the 25mbs plan for 12 months.. $59.99. Really thats a pretty great deal.. We were super happy to be connected to the faster plan the same day and within an hour.. We were again sent an sms to notify us that the new speed and plan was then active.. When we contacted tech Support that we were not seeing the new speed after restarting the modem.. the phone was answered in minutes by the appropriate tech support staff.. And even after I called back 10 minutes later my call was again answered within minutes.. The problem was quickly resolved as being a modem connection issue.. Since then we have had no issues or problems.. We are very happy with Leaptels service and customer support and pricing...

Thank You Regards Andrew W

Great customer service – These guys have been really good. We've been with them for about 4 years now and no major issues. They will notify you of any upcoming service outages. If you call them they will work through any troubleshooting issues with you. I would strongly recommend them . They're small enough that you get quality service unlike the big guys. Show details ·  1

High speeds, amazing service – I was previously with TPG and in the past with iinet and I've never experienced internet that just plain WORKS. It's fast, and the only ever time I had an issue, they were on it and solved it immediately. Can't recommend highly enough and have already recommended to anyone who will listen! Show details ·  1

poor customer service – they don't care about their customer . Do not refer any one to their business. Show details

Easy sign up / great support – Transferimg from another ISP was really straight forward. I was transfered within the hr from signing up. Great local support which is also handy. Live chat support team were very responsive when I had a few questions. Highly recommended so far. Show details ·  1

Best decision ever! – Chat online with them 9:40 am ,signed with new modem 10:41 am. Back online with old modem without touching anything ! Seamless . 10:43 am confirmation message received. 10:50 am new modem order cancelled with refund ,hassle free!!! Do I need to say more? Show details ·  1

Fantastic Company – Leaptel have been fantastic. Currently on FTTN, so speed is dictated on cable distance from the node. (Its worth noting that NO RSP can improve the speed dictated by the line) Connection reliability is also not an RSP issue, but they are the contact and Leaptel are always great to deal with, always clear, concise language on the phone and keep me updated well. Show details ·  1

Excellent ISP, worth every penny – PROS: - Service just works, I booked my connection in advanced and on the connection date, was already connected after power cycling and modem configuration. - Have not experience any internet drop outs or slow down of any kind. - Matt is very nice, knowledgeable and helpful on whirlpool. - Seamless Transition, can't complain. Brilliant in all aspects. Show details ·  1

Excellent phone service from local Aussies – Decided to go with Leaptel since they have Aussie phone support and are currently running a discount for 12 months on NBN50, making it cheaper than majority of other telcos. The guys on the phone were really helpful explaining possible complications from not formally cancelling with TPG (nightmare company) and letting the credit card expire. Once… Read more ·  1

HFC and modem was installed, wifi immediately worked. Got downloads speeds of 49.6mbps and upload of 8.6mbps. Modem was delivered quickly in 3 days. NBN appointment took a bit longer but the guy turned up as promised.

Oh WOW, why didn't I move before this? – After being with Optus for far too many years and dealing with their shocking customer service, I decided to change ISPs. When I came across Leaptel as a locally-owned and most importantly locally-supported ISP, I thought it was worth a go, especially as it's quite a bit cheaper than Optus. I had a few questions and dealt with Ethan on the chat… Read more ·  1

service and he was so easy to deal with and able to answer my questions. I signed up and within an hour was connected and Optus-free. I then did something stupid with my settings and suddenly was without internet. I called Leaptel's support line (5 mins before they were due to close) and again got Ethan - he was super helpful and got me back online even though it meant staying past closing time. The pleasure of dealing with a local sales and support team alone was worth the change - the $ saving is a bonus. I can't recommend these guys enough.

Excellent Service – I continue to be impressed with the Service and Followup from the Support Staff at Leaptel. Always professional, friendly and extremely helpful. This is a 1st class service being offered by local people. My Service has been flawless - until NBN staff started interfering with infrastructure (in the street) - now there’s regular dropouts, but Leaptel Support are going above and beyond to try and battle with NBN. Show details ·  1

Excellent Customer Service. Reliable and fast internet speeds – This is my second review of Leaptel (first one being Opticomm connection). After experiencing connection problems with our previous Internet provider (Exetel) and NEVER being able to get to an operating or receiving a call-back, I decided it was time to switch to Leaptel, based on my previous experience with them. They did not disappoint. Modem… Read more ·  1

was received within 2 days and they even helped out with our NBN-related connection problem that Exetel failed to address. It was resolved in less than a business day. Customer service is helpful and communicated every step of the way. Internet speeds are reliable and fast. Kudos to Leaptel. Highly recommended for Internet needs!

Always great – Leaptel wifi service has been terrific for the 4 months I have had it. Netflix never buffers and I get great coverage everywhere in the house. I have only had to call up once to talk about a billing inquiry because I thought I had setup direct debit. The person I spoke to was very helpful in getting direct debit setup. Show details ·  1

Excellent speeds and service – I am super happy to have Leaptel as my internet provider for the last two years. We have NBN fibre to the node at our premises and were expecting the worst but with Leaptel we've always received good speeds and when the underlying NBN technology has had issues Leaptel has been great to deal with. The one time it went offline for a prolonged… Read more ·  1

period, we contacted Leaptel (no wait time on the phone), they advised an NBN technician would need to come out. Received an SMS advising a technician from NBN would attend the next day in the afternoon. Technician came out from NBN, arrived on time, and had us back online after redoing some wiring in the street. Leaptel then followed up to ensure everything was going well. That sort of dedication and attention to detail is hard to find these days, particularly in telecommunications and more than justify's their claims of being a different sort of provider.

Excellent company – Leaptel were very helpful in providing NBN, the connection was constant and speeds were between 36 and 46 Mbps. Issues we encountered with the they were very helpful in resolving, i would have no problems is recommending Leaptel to anyone who are looking for strong reliable internet. Show details