Leaptel NBN

Very happy Leaptel customer for multiple properties. I work in technology and am a bit of a nerd, and it’s amazing to have quick, helpful, knowledgeable, and friendly customer support. Great value and very consistent and good peering — excellent for lowest latency gaming. Show details ·  1

Leaptel is doing the best. Even though the underlying NBN infrastructure is unreliable, Leaptel is already transparent and very responsive to customer inquiries. Show details ·  1

Products was great . Just the mentality of the people running the show . Cancelled account while still In billing period .. that’s how telcos do it they say .. omg everyone there probly AI cause sure don’t make sence and they don’t understand . Oh well musk does it betttt Show details

I did a lot of research to find a better internet (NBN) provider after the network in my street was upgraded ready for FTTP. I decided Leaptel looked the prime candidate after reading many reviews and comparing pricing with other providers.. After… Read more ·  1

filling out the online forms I rang and spoke to a consultant to ask a couple of questions before I finalised the request. The call was answered promptly, the consultant was able to be understood clearly and he provided accurate, friendly service. This was so refreshing after years of non existent customer service. About 5 minutes after the call I saw my modem disconnect and re-connect whilst the change of provider went through and within 20 minutes of entering the website and starting the whole process, I was connected. As the network upgrade is recent, the new connection from pit to house was no cost and I received an email the same day I joined advising the NBN would attend to do the connection in 2 weeks. Despite the positive start, I was still amazed when my new Leaptel modem arrived by courier less than 24 hours after I ordered it. I wish I had found Leaptel years ago. I was with TPG on FTTN for 6 years and was pretty unhappy with both the download available and the customer service. TPG's website is terrible, not user friendly and if you need to speak with someone, good luck with that. I paid $85 a month for FTTN NBN50 with TPG and the highest download I received was 30 mbs. My new Leaptel service is FTTP NBN 500 for $69 for 12 months then $89 a month thereafter. That's 470mbs more for an increase of $4 per month. Leaptel has a well set out website and customer portal that is simple to use. I have already started recommending this Australian made and owned company to family and friends and could not give a higher recommendatiion to anyone wanting an internet service provider that actually provides what they say they will and cares about the customer! Bravo Leaptel.

Leaptel were so helpful when I was struggling to get help from my then provider Dodo - Dodo was dropping out constantly, and their speeds were terrible, even with upgrading my plan to a much higher speed (both up and download speeds); Leaptel customer service listened to the problems, offered a plan to suit my needs (cheaper than Dodo for… Read more ·  1

equivalent plan even without the new customer promotion) and swapped my service within 30mins! I ordered a new modem from Leaptel, however I was put through to technical support immediately, to help me change the settings on my old modem to suit Leaptel’s network settings, and the technical support officer was so patient in sorting out the settings without being familiar with my device - his knowledge about modem settings was very clear, because he knew exactly what settings to enter when I read out what setting options were available on my old modem, which got me back to work immediately instead of having to wait for the new modem to arrive by post the next day. That meant a lot, as I was so stressed out with weeks on the phone to Dodo - the swap to Leaptel was so easy, quick, and supportive. I’ve had consistently fast speeds, with very little down time (and any outages have been communicated beforehand, as well as notification that outages have been fixed and speeds tested as back to operational standards). I made a mistake regarding direct debits (I got the date wrong for when the debit would occur) so I mistakenly didn’t have enough funds in my account when the first bill debit occurred for my bill, however Leaptel immediately notified me via SMS, which meant I was aware of the problem straight away. When I called customer service, they immediately delayed the debit for a couple of days to allow me time to transfer funds, and they also gave me the direct debit scheduling for all future payments (it was my first bill, and I’d made a mistake on the debit date). I was treated with respect and helped very well. As a person living with memory loss and frailty, Leaptel have been very patient, supportive and understanding.

I am with this company for 2-3 months. During these months every second day they advised that NBN is doing Planned maintenance? There is no mention of any NBN maintenance on NBN Site. For me they STOPPED my service twice in a month but their Call centre staff has no Idea what was going on? All they interested in getting money as without fail they… Read more

send you the bill very shamelessly although their service does not work half of the month. Speed of NBN is very very poor.

Everyone in this company is a supervisor? They have no clue as to how NBN works but yes they are supervisors. Claiming any compensation from them is like milking a cow? They have no money whatsoever to provide any relief to the Customer who had no internet for full day, twice a month.

The best part is that they themselves don't know when their internet is down, If customer call them and ask for any problem with internet connection, they have only one answer "internet is down due to power outage" They treat their customers very poorly as they have no idea what to do in case of internet outage.

DO NOT go near this company as they gave very poor service and Still want full payment at the end of the month.

Leaptel are excellent – I'd been with a few internet providers since the NBN arrived at my place 3 or so years ago. I had FTTN technology and received a max download speed of around 35 on a 50 plan, the fastest I could get. I'd been switching providers every 6 months to get all the "new customer" discounts. They were all fine apart from Tangerine who I recommend you stay… Read more ·  1

well clear of.

Then I became eligible for a free upgrade to full-fibre or FTTP. After a bit of research, I saw that Leaptel came highly recommended and now that I'm a customer I can see why!

First up, their prices are VERY competitive. The upgrade took about 4 weeks all up which is nothing. And if you need tech help/advice they are nothing short of amazing. First up, all staff are onshore, so no dodgy accents that are hard to understand. And they give proper, easy to follow technical advice that doesn't start with "go plug and unplug some cables and try re-booting your router".

I won't be switching away when my 12 month's special price expires, they're THAT good. I highly recommend Leaptel. Oh and even if you think you don't need (or want) 1000 speed downloads, do yourself a favour and try it for a couple of months, you can always downgrade if you want to, with no ramifications.

EDIT: I thought I should add: I've now been with Leaptel for 9 months, so this is a review from someone with 9 month's experience, not just a few weeks.

Their reputation as a top notch ISP is well earned. Initially got a 100/20 plan at $75 for 12 months, which was upgraded to 500/50 free-of-charge, 9 months in. True speeds. Never experienced dropouts over one year period. Excellent non-overseas, real-human customer service. Regular updates about planned maintenance, which never seemed to result in… Read more ·  1

an outage. Marginally more expensive than the cheaper options, but well worth it. I only cancelled due to moving into a share house. Definitely put Leaptel at the top of your consideration list!

I have been with Leaptel a considerable number of years and have found the product and service to be excellent. Any difficulties have been dealt with promptly and my dealings with personal have been friendly and productive. I have always been happy with speed and reliability; interruptions are usually caused by NBN and I usually get plenty of notification. I’m very satisfied with Leaptel and recommend it often. Show details ·  1

Ported over to leaptel after my previous ISP could not resolve speed issues of <100 on a 500/50 plan. Previous isp could not resolve over a two month period and I probably spent about 20 hours on the phone of hold with them over two months in an attempt to fix. Called leaptel as soon as I ported and the issue was still present. Refreshing to get… Read more ·  1

connected with an Australian support centre who diagnosed the issues and were about to justify to nbn they needed to attend. Had the same technical support person call me back over the week until nbn resolved.

They are not the absolute cheapest but a competitive price with exceptional service.

Now getting speeds around 550/40 even during peak evening periods

Very bad customer service. Just because all of your customer service staff is based in Australia it doesn’t give you the right to bully your customers. Had a very bad experience and highly recommending others to stay away from this company who bully its customers. Show details

Terrible customer service. If you treat your customers like this, soon you will loose all of your customers to other providers. Absolutely no respect at all. I will be disconnecting my service end of current billing period. Please give proper training to all customer service team members.

I recently switched to Leaptel and unfortunately my experience has not been positive. Since joining, I’ve faced unplanned outages every now and then. Today, the outage notice was only sent after the service had already gone down. I work from home and reliable internet is critical — these interruptions have been very frustrating and have directly… Read more

affected my ability to work effectively. With my previous provider, I did not experience this level of unreliability or poor communication.

Speed, service and customer support are all s-tier. Was with Optus for over 10 years yet was treated like a object rather than a person. Price wise also even through Optus loyalty program they couldn't match what leaptel offers. Show details ·  1

Very good NBN for 12months. But need to move away because my speacial 12 month plan is up, will definetly check back with them when my new NBN speacial price is expire. (note: the Super Sonic plan is at 1000/100 now). Show details ·  1

While the wait time to speak with tech support was too long, the help was brilliant and got me connected with a third party router which was playing silly buggers. Stayed on call until everything was sorted and working, nothing too much trouble. Highly recommended! Show details ·  1

Great customer service, never had any problems. The online portal was easy to follow and it was easy to make amendments to my plan. No hidden cancellation fees as well, had to cancel due to moving and I was able to do so in advance with no retention bite back. Would absolutely recommend and come back if I have the option to in the future. Show details ·  1

Never had an issue with the FTTP installation, the speeds have never dropped for me and enquiring about the new NBN speeds and when it will happen, had a great and quick chat with one of the Live Chat team. Really recommend Leaptel for their service and customer service. Show details ·  1

Leaptel 500/42 Mbps lives up to its promise - I get sufficiently close to 500 Mbps most of the times and sometimes even get >500 Mbps (unbelievably GREAT !). The support phone line is really busy but I can get support from online chat to resolve my issues and Leaptel support staff are technically very knowledgeable and client-focus. I would recommend Leaptel NBN to friends and relative Show details ·  1

Impeccable customer service, goes out of their way to follow-up and ensure that my experience is smooth and good whilst also suggesting solutions to my existing issues. I have not come across an ISP that goes beyond in terms of helping their customers like this. I could not recommend this ISP enough. Give them a chance and you will not regret your decision. Show details ·  1

Jumping on here now because I read all the positive reviews about a year ago and decided to sign up with Leaptel. I was with another ISP prior and honestly, making the change has been incredible. Very very happy with Leaptel, its customer service and connection. Fast, reliable and I haven’t had ANY issues. Recommended to a colleague at work after I signed up and she’s been blown away too. Show details ·  1

Excellent customer service. Always very helpful and kind, with extensive assistance in financial hardship times. Service itself never had an issue with, no dropouts, consistent speeds. All in all a great service with no mucking around Show details ·  1

Absolutely flawless internet service, never had better honestly, have been with them for around 5 months now never had an issue, setup was easy and if there is an issue like a outage they are straight onto it, haven’t even had to call them for any issues, not to mention my ping has never spiked while gaming, very consistent,100% recommend :) Show details ·  1