Leaptel NBN 1000/50 (Super Sonic)

I've been with most of the other big providers since the NBN came out (ABB, Launtel, FutureBB) and Leaptel are the only ISP that I have never had to reach out to for any issues. They are super reliable and their latency & jitter for online gaming is 10/10. Speeds are always consistently 945/98 on my 1000/100 HFC connection. Keep up the fantastic work :) Show details

Affordable, good network, great customer support – Leaptel are affordable, and their network seems as fast as any other. I moved from Superloop to Leaptel, and Leaptel is better, network just as good. I also find Leaptel support is great, support staff are willing to help and spend a lot of time… Read more ·  1

with you, which is great. I also used to be with Aussie Broadband, but Leaptel's support is just as good, and Leaptel is more affordable than Aussie Broadband. At the moment I am on a special deal where I get unlimited 1000/50 NBN for $99 a month. Can't fault Leaptel at all, they are great.

Leaptel are excellent – I'd been with a few internet providers since the NBN arrived at my place 3 or so years ago. I had FTTN technology and received a max download speed of around 35 on a 50 plan, the fastest I could get. I'd been switching providers every 6 months to get all the "new customer" discounts. They were all fine apart from Tangerine who I recommend you stay… Read more ·  1

well clear of.

Then I became eligible for a free upgrade to full-fibre or FTTP. After a bit of research, I saw that Leaptel came highly recommended and now that I'm a customer I can see why!

First up, their prices are VERY competitive. The upgrade took about 4 weeks all up which is nothing. And if you need tech help/advice they are nothing short of amazing. First up, all staff are onshore, so no dodgy accents that are hard to understand. And they give proper, easy to follow technical advice that doesn't start with "go plug and unplug some cables and try re-booting your router".

I won't be switching away when my 12 month's special price expires, they're THAT good. I highly recommend Leaptel. Oh and even if you think you don't need (or want) 1000 speed downloads, do yourself a favour and try it for a couple of months, you can always downgrade if you want to, with no ramifications.

EDIT: I thought I should add: I've now been with Leaptel for 9 months, so this is a review from someone with 9 month's experience, not just a few weeks.

10/10 Hands down best ISP in Australia – Hands down the best provider I have used. I was previously with Belong and realised how much I was overpaying for 1/10th of the speed that I now have with leaptel. Their customer service is excellent, I have only used the online chat to get my service up and running and the fact I haven’t had to call them speaks volumes about the reliability of… Read more ·  1

this service. We are going on 2 months now with leaptel and couldn’t be more happier. Very glad we made the switch. They are also excellent with communicating any outages well in advance and making these outages at a good time (overnight). I also want to add that the only outage we have had was due to a network upgrade which to me is very reasonable to expect. We have not had any unexpected outages due to technical issues. I hope this company stays Australian and continues their amazing service to the people of Australia. I genuinely believe that leaptel are dedicated to providing a quality service more than they are dedicated to making profits which is a massive consideration to a lot of people in this day and age. 10/10

Very good NBN for 12months. But need to move away because my speacial 12 month plan is up, will definetly check back with them when my new NBN speacial price is expire. (note: the Super Sonic plan is at 1000/100 now). Show details ·  1

Highly recommend. While moving to FTTP initially had a few issues, they were with NBN Co side of things. Leaptel were transparent and helpful in navigating this, and continue to provide quality service. Longest spent waiting on phone when calling was 10 minutes (only one time), with most calls being only 1-2 minutes wait. Working in IT myself,… Read more ·  1

appreciate how easy they make adjusting more advanced options (i.e CGNAT, static public IP) and have referred another friend in industry who was also impressed with how quickly and smoothly they were able to get service transferred and running. Also proactive with providing updates on outages, planned and unplanned.

Speedtests for my 1000/50 FTTP shows actual download speed regularly above 900 Mbps, and uploads around 50 Mbps mark.

TLDR; good service, proactive communicators, and provide easy access to advanced options for those interested.

Leaptel has been nothing short of amazing. From the initial NBN setup to getting connected, the entire process was seamless, detailed, and handled with complete transparency and honesty. Their team was incredibly patient and helpful every step of the way. On top of that, the internet speed is outstanding. I genuinely couldn’t be happier with the service and will be recommending Leaptel to everyone I know. Show details ·  1

Terrible customer service. If you treat your customers like this, soon you will loose all of your customers to other providers. Absolutely no respect at all. I will be disconnecting my service end of current billing period. Please give proper training to all customer service team members.

Fast and good value, however!!!!,,,, I had an issue with email. Emails would not send through the Leaptel router. Leaptel help desk, said it was an Optus issue when their website clearly had the correct solution. Leaptel rout all data through a shared IP address via CGNAT which was on a spam or blocked list, this blocked my emails, NOT GOOD!!… Read more

Simple solution was to disable CGNAT in the members portal and BOOM! email works. Why didnt the help desk know this!!

Poor Internet Service over HFC – Updated my Review as I have had a good experience with Chris from Leaptel customer support who has refunded me around $44 for my experience. There has been 8 seperate outages during my 5 months with Leaptel, 6 of these planned/unplanned with NBN and the other 2 unplanned Leaptel issues. The overall rating is based on the internet connectivity… Read more

experience and not their customer service. ------------ Switched over from Launtel a few months ago as it was getting quite expensive at $119 a month for 1gb line, the Launtel service was perfect just expensive (you pay for what you get) Leaptel had the cheapest offer at the time, so thought why not? I have HFC, would switching retailers really matter? The answer is yes omg probably the worst internet service I have ever experienced with frequent drops in speed and connections. Today (26/09/24) was the final straw another outage whilst I was working from home. Have not even finished my month with them but I have now switched to Super loop. So here's hoping to get back to some normalcy.

Super coherent and polite service. Chatbot connects to an agent instantly. I wish more companies kept their staff onshore instead of using dull, yes people overseas Show details

New customer. One call with contact centre and the set up and transfer of service was done. Very easy with an excellent, knowledgeable, helpful staff member. Thank you Ash! Show details ·  1

Thoroughly impressed. Signed up at 8:33pm, my Aussie Broadband connection dropped at 8:47pm and by 9pm Leaptel was connected. My average speed over wifi was also consistently higher than I was getting with ABB, and great ping. What a seamless service, very pleased!! Show details ·  1

Best of the best in Business. I do not usually give reviews but for this i must. I have never in my life ever received such amazing customer service as Leaptel provides and this is coming from someone who is Picky. I call and bam im connected to someone who SPEAKS Fluent English ready to assist! a True Aussie Company who prides themselves on… Read more ·  1

customer service. Very Helpful and Extremely Kind to deal with. When i connected to Leaptel my house did not have NBN Ready and they assisted with booking me in with a technician, in the process of waiting Leaptel Did Not Charge me a SINGLE CENT until my internet was properly connected ready to be used and NBN Installed. Truly Truly Grateful that we have such companies around in Australia. Thank You!

I recently switched to Leaptel after ongoing issues with my previous provider, TPG, who couldn’t resolve a persistent connection problem. As soon as I signed up with Leaptel, the issue was resolved instantly! The internet speed has been consistently fast, and I haven’t experienced any problems on Leaptel’s end. There was an NBN outages a few… Read more ·  1

times, but that was clearly outside of Leaptel’s control. Despite that, their service has been reliable and smooth.

Highly recommend Leaptel for anyone looking for a dependable internet provider with great customer service!

Churned to Leaptel from Superloop after constant dropouts . Since churning to Leaptel dropouts have stopped and get constant fast speeds on 1000/50 Plan. Like the fact that they have many options on online portal like resetting connection. Leaptel has been great and very happy with my service!! Show details ·  1

Best customer service for an ISP, fastest speeds available in Australia – Speed and connection are good. Customer service is outstanding. Always kept up to date with any changes, outages or latest news that affects internet. Always helpful, friendly and very well informed. Show details ·  1

Great service and speed – Switched from my provider of 30uears. Has a small issue. Leaptel was excellent with there service and help to fix my issue. Thats the kind of service one expects from all but they are one of the few who provides it. The speed of my new connection was definitely as goos as and even better than my previous fast connection. Thanks service guys. Show details ·  1

Next level service, highly recommend – I've been with Leaptel for 6 months now and can confidently confirm that it provides a good and stable NBN internet service. And recently, I got a notice from them that that they are reducing my monthly fee! For me this is unheard of, in the decades I've been subscribed to the internet via various other companies this is the very first time I've… Read more ·  1

gotten a price reduction (without having to negotiate one), absolutely amazing! For now, they have my loyalty and custom. Many thanks Leaptel, keep up the great work!

Nothing short of bloody excellent! – Simply the best experience I've had with an ISP in Australia, period. Incredibly quick turnaround on the initial activation, extremely responsive and helpful Australia-based customer service (both phone and live chat support are great), and really solid pricing and speed offerings. If you have the option, make the switch today! (Will update review as necessary if my experience changes.) Show details ·  1

Fast churn over process, great features and speed – Just just churned from Exetel to Leaptel, and the process is smooth and I am on Leaptel IPoE in 30 mins after signing up. That's incredible smooth process. IPv6, IPoE, opt out CGNAT, all the great options I need for my network using OPNSENSE. IPv6 prefix of /48 is a very welcome setup by Leaptel and also a glance into the current network point… Read more ·  1

performance in the dashboard is a incredible addition!

A happy customer on the first day being the customer.

A Fantastic telco with amazing customer service. 5/5 – Fast, easy service, only one slight issue upon activation (my fault, not theirs!) and their customer service was the best I've ever recieved! She was extremely helpful and kind, and was happy to help me out and got me sorted with about a 30 second hold time and a 5 minute phone call. I've been with many providers such as Aussie Broadband, Buddy, Superloop, and Telstra, and this was the best experience I've had so far! Recommend. Show details ·  1

9 months now- Fantastic customer service and support – Just updating after 9 months with Leaptel Still excellent service. Very pleased I made the switch. Original Review: Switched to Leaptel about 3 months ago now. Amazing service and tech support. Keep you informed of upcoming NBN outage notifications. My previous well known ISP very seldom did. Every time I’ve had a support issue, I was able… Read more ·  1

to contact someone within a few minutes. A real support person who actual knew what they were talking about. Not just someone following A script and transferring me around. They were able to sort my problems quickly and efficiently. On 2 occasions my call or chat dropped out and within a minute or so the support person called me back on my mobile. Can’t recommend them highly enough.