Liberty Financial Home Loans

LIBERTY FINANCE = AVOID THESE ABSOLUTE + UTTER MORONS LIKE THE PLAGUE - I don't know how they manage to even put their own socks on. I was over $124,000 in advance on my residential mortgage + I have a credit rating of 1,000 out of 1,000 but a note to call them appeared on my file when I endeavoured to re-draw $4,000 for an investment upgrade… Read more

(with another FI) with a view to selling. Theyd emailed me on 19th December 2025 asking if I'd like to defer my residential payments and I responded that I didn't. Although calling from Melbourne 3 x times from 8.10am, I got a recording stating they don't take calls until 8am (???). When I then spoke to a rude and unprofessional diva at 8.35am she claimed they'd been taking calls from within Victoria from 8am. I asked for a supervisor but she said there weren't any there and no resolution was found and she then hung up on me when I questioned and complained about this and her attitude. I then rang back and after a 39 minute call, [Name Removed] told me that there was a problem with "arrears from 2023". Gobsmacked, I said this wasn't correct and surely any "arrears" could be deducted from the $124,000+ I had in advance. She then said they'd emailed me but I hadn't responded. When I pointed out that I had responded the same day and advised that I didn't wish to defer any payments, she then said she'd found that email and put me on hold while she spoke to the Residential Team but subsequently couldn't advise as to why this error had occurred and apparently this famous Residential Team had a further waiting time and I had to get on after already wasting so much of my time. I have received no response to my email to them dated 8th January 2026 but [Name Removed] then adjusted my file herself to eliminate this ludicrous issue. My dog could run an FI better than Liberty Finance but at least [Name Removed] was nice.

LIBERTY NEVER AGAIN if i could give this company -0 stars or no rating at all i would to say this was the worst experience of my life is the understatement of the centuary LIBERTY was my own personal living hell what should of been a fun and excitig time for me my husband and sons was nothing short of a living horror liberty is unprofessional… Read more

cant tell time or keep promises nor does it seem they can read as part of our loan we where gifted the deposit from my elderly parents lender for that was liberty we gave all the required documents need dotted all the I's crossed all the T's and where told everything was good to go so explain to me why the failed to realse funds and missed every settment date last one leading to my husband and i incurring alot of extra charges from the solicitor involved we where told due to missng settelment that there is a very real possibility owners of house can sue us for breach of contract advertising costs and all other cost that this situation has caused them our broker spent countless hours on the ph trying to sorth this out asking was there anything else need to finalise and realsee money everytime broker was told we had done everything and money was guaranteed to be realised SUPRISE it was never realised settlement the final one came and went no money no house i can not begin to describe the amount of stress anxiety emotional distress and sleepless nights this whole saga caused me not to mention the literal panick attack i had when final settlement was missed

my days have been filled with stress and anxiety wondering if ill be sued for breech of contract as a result of LIBERTYS incompetence and lack of if any their professionalism they make promises and time lines that seem unable to keep to or follow

SO HERES WHAT I KNOW/EXPERIENCED liberty is UNPROFESSIONAL dont know the meanig of the word gaureentee can manage or tell time have no concept of deadlines and just dont care dont care if clients get sueed dont care about clients well being

this is not a company i would recommend ever only recommendation i will give is do yourself/cilents a favour

IF YOU HEAR THE NAME LIBERTY RUN FAR RUN FAST SAVE YOUR SANITY AND GO ELSEWHERE

1/10 - they were GREAT until about 1 year ago. I discharged my loan and was charged just under $1,000 to do this where it says the discharge fee is $395 My discharge was an overpayment so there should have been no interest and it was sitting there for 18 days and then I was still charged 14 days worth of interest even though I had overpaid. I… Read more

tried to call three times once for the discharge form a second time for the discharge form and a third time to try and find out the exact payout figure even though I had already overpaid the total. Each call the wait was at least 45 to 1 and 1/2 hours before speaking to someone. I would not recommend them to anyone just because they're impossible to get hold of if you have any problems.

I guess I shouldn't be surprised like all lenders they make the sign up and the initial loan very easy but to pay it out is very difficult. At least with an Australian bank you can walk into a branch and to get it sorted out directly.

Very disappointed ending as they were great a few years ago when I set up the loan. They just seem extremely short on staff and no one cares anymore.

100% recommendations – Jack was the best to work with he was kind understanding and very helpful I recommend him for everything he has done. Liberty bank is also a good bank to bank with even through Covid they helped. Show reply

great company to do business with – We wanted a top up on our home loan. We were helped by Jack Mcauslan who was so kind and very helpful to us. He was always in contact with us, helping us with all the paperwork. Liberty made everything easy. I cannot recommend Liberty enough. Thank you Show details ·  1

Friendly, attentive and helpful – Working with Jack was a breeze! He is friendly and has great communication skills. Jack always responded promptly to my emails, his attentiveness, and helpfulness made this process smooth sailing. Thanks to Jacks efforts, my application was successfully completed in a timely manner, exceeding my expectations. Thank you Jack! 5 stars all the way! Show details ·  1

We have been buying and selling property for over 20 years, and unfortunately, our experience with Liberty Financial has been the most disappointing of any lender we’ve dealt with. We lodged a complaint with the Australian Financial Complaints Authority (AFCA) regarding incorrect charges applied to our mortgages, and a financial settlement was… Read more

awarded in our favour.

We are now in the process of refinancing and, regrettably, preparing to lodge a second AFCA complaint for similar issues.

Based on our experience, we would caution others to carefully consider their options before proceeding with Liberty Financial.

UPDATE: I have since left Liberty and the difference in customer service and my online banking experience with my new lender is astounding. I've since kicked off my complaint to AFCA about my issues with Liberty and I am looking forward to finally closing this chapter with this unscrupulous lender.

Used them for a home loan. They were good at first. After the first month hello interest rates where dropping but liberty where increasing rates. This happened month after month almost put me at breaking point. I talked to them many times about getting ripped off. Last Conversation was they laughed at me and said welcome to liberty. 10% home loan rate. Absolute joke. Show details

I missed the Feb 2025 home loan payment by 1 day, and they reported it to the Credit Reporting Body. This has taken my credit score from 851 to 635. Time to look for another lender. I am now filing a complaint with www.afca.org.au Show details

Never sign a home loan with this company – Never sign a home loan with this company. I sold my property and settled over two weeks ago, yet they still charged me a mortgage payment! Their customer service is terrible and impossible to deal with. I was also charged a shocking 9% interest rate. On top of this, someone hacked into my online account and set up an offset account without my… Read more

knowledge, and the company failed to investigate it properly, even charging me setup fees for the unauthorized offset account. Avoid this lender at all costs.

Never Again! If I could give zero I would! – So I back in late June after 2yrs with liberty I requested an offset account for my home loan. Didn't have one at the start. This was set up with an email saying how much I can transfer and all the ins and out and I could access it whenever I needed - I was advised do an offset and that's where I put my money in etc. Which was why I did it… Read more

anyways, I had transferred all of my savings, not quite 10k but close because that would help a single mother and her mortgage. The other day I used the card and was needing to pay a motel cost, and noticed there was only just over $1008 available in there, the card started to bounce. I was stuck in another city with 2 little kids, and where I went to use my card they said sorry it says you don’t have enough. I pay more of my mortgage off each month than the monthly repayment and have not received correspondence around any mortgage repayments being late, however when liberty was rang they had said I was more than an entire mortgage repayment behind? I had a large amount of money sitting in an offset but I had just paid the largest amount of interest? When liberty was rang they had said I could not access any money until I had paid the sum which was more than what I pay on a mortgage repayment, because I obviously have money.

I had said I had not had any correspondence with arrears, they said I needed to go through bank statements in that case, but could not access any money and was stuck in another city with 2 little kids, with absolutely no money. I had to borrow money and in the end pay money that liberty said I owed no documentation, and still to this day couldn’t give any answer on even though I pay more than my monthly repayments? I was told I signed an agreement at the start - I did not Sign any agreement around offsets at the start because i didn't have have one. But the fact that I had paid most interest with money sitting in a liberty offset compared to when I didn't is questionable? no arrears letters however still they withheld access to my money until I paid the sum they demanded to release the rest of my funds which now has left some health bills for children unpaid and a surgery that can now not go ahead. I withdrew all funds from liberty as they will withhold whenever it suits, and never want to be in that position again! Needless to say AFCA will be underway because they don’t even feel like they should provide any evidence or correspondence you only just happen to find out, and apparently can only go through statements? I only found out because I needed to access funds oblivious to what liberty had done. Extremely disappointed, and will move on as quickly as possible

The worst i’ve encountered – Agreed with Jim!! WARNING STAY AWAYIN MY OPINION their service is shocking! Definitely check your Credit File! They do put “hardship “ even when pay has hit but they go to take out and also “missed repayment “ which is rot. I also have not ever applied for hardship with liberty and pay every fortnight and pay a lot more and have a $10000… Read more

sitting in offset and that's hardship! Putting hardship is not the truth and it should not happen. It will affect any ability for any future loan!! Very low act. I only found out because my interest rate with liberty most people cringed and I have a broke friend who wanted to help me to refinance so I could add my car. My property is worth double than what I owe them but they said no. So because they choose to put hardship down for a missed payment that they organised on the wrong day, getting any loan for a car was difficult let alone refinancing with anyone because of what they have done!! Again exactly as Jim says————- They “shoot first and ask questions later “. and I too cannot wait to refinance to another Bank after what they have done Trapped with high interest rates of 7.49% — and no doubt will end higher yet. I mean they won’t even refinance just the amount I have or make any adjustment.. They just want the high interest rates. A single mum in this position and they take advantage! Shocking and i would not recommend - can’t wait to leave them

WARNING STAY AWAY – IN MY OPINION their service is terrible. Warning-check your Credit File. They put a “hardship “ and “missed repayment “ on my file which were both WRONG. I never applied for hardship and in fact was sometimes paying MORE than the required repayment amount. I had to check for myself and after explaining the details and circumstances they advised… Read more

they will fix and remove these notes. My complaint is that it should never have happened. If I didn’t notice and contact then other Banks would not want to do business with me. They “shoot first and ask questions later “. Can’t wait to refinance to another Bank.

Un professional service – The service we have received has been dreadful. The person who is in charge of our account is a bully and threats. Not a pleasant experience. Show details

Hoam loan – Dissatisfied as re finance with another bank. Was all ment to be settled 2 weeks ago but Liberty said they were not ready and delayed it for another 2 weeks. The repercussions of this is that another mortgage repayment was made and interest on top as well. After waiting 4 weeks ( ludicrous ) i finally managed to re finance but lost 4k from the… Read more

time it should of been settled. Simplified they dragged the process out to get as much as they could out of me before settling. Would not recomed.

Awesome Service!! – From the beginning Jack was amazing and handled my account with professionalism and persistence. Would highly recommend Jack for any business dealings in the future. Show details ·  1

I would avoid Liberty Financial – The interest rates rose to 2.25% above their advertised rate for a SMSF loan. When I call to ask them to review it I never received a reply.

SCAMMERS!! – Do not apply for a loan with this company! They will scam you for all your money. We were on a fixed rate for 12 months, haven’t even finished the 12 months and we get a letter saying that our rate is increasing by 1.4% as soon as the fixed period ends. They have done nothing but scam money out of us. We were not even allowed to put additional… Read more

payments on our mortgage during the fixed period. They don’t give a crap about their good customers, we have never defaulted on our loan once but still they don’t give a crap about looking after people. Will be remortgaging through another lender.

Liberty Financial's Interest Rates: A Roller Coaster Ride to Financial Absurdity – Prepare yourself for a wild journey through the twisted realm of interest rates, courtesy of Liberty Financial. When it comes to mind-boggling loan terms and astonishing percentage points, this institution has truly mastered the art of leaving customers perplexed and questioning the laws of mathematics. Picture this: you unfortunately contact… Read more

Liberty Financial seeking a loan, your hopes high and dreams within reach. However, the moment they unveil their interest rates, it feels as if reality temporarily bends. You would think they accidentally typed an extra zero or two, but alas, this is their version of financial "norm."

The interest rates resemble a roller coaster ride that defies all logic and reason. One moment you're climbing the precipice of sanity, convinced that you've secured a reasonable rate; the next, you're plummeting into the depths of disbelief as the digits on the contract leave you wondering if you've stumbled into a twilight zone where basic arithmetic has been abolished.

It is fascinating how Liberty Financial has managed to craft interest rates that are so ridiculously outlandish, you would assume they've formed a secret alliance with the laws of nature. Stepping foot into their establishment transports you to a parallel universe where the concept of fair and just pricing takes a backseat to a cosmic spectacle of astonishment.

To add insult to pecuniary injury, their explanations for these astronomical rates border on the absurd. Their representatives seem determined to test the limits of human comprehension, as they attempt to justify these numbers with a blend of jargon, half-truths, and a sprinkle of irony. It's as if they believe that by confounding you with complicated explanations, you will accept their usurious rates with a confused smile.

As I reflect on the experience, I can't help but marvel at the audacity displayed by Liberty Financial. They have managed to turn something as mundane as interest rates into a surreal, almost comical venture. If you have a penchant for financial circus acts and enjoy feeling like you're caught in a never-ending episode of "The Twilight Zone: Banking Edition," then Liberty Financial might just be the perfect match for your masochistic financial aspirations.

However, if you prefer reasonable rates that align with the norms of the known universe, and a financial experience that doesn't leave you questioning your own sanity, I implore you to steer clear of Liberty Financial's realm of absurd interest rates. Protect your financial future from these gravity-defying numerical roller coasters and seek solace in the realm of sanity.

Atrocious customer service...again – Weeks ago now, I informed Liberty that there was an issue with my interest only loan, as the balance was increasing over time, instead of remaining as per the initial borrowed amount. They couldn't seem to work out what the issue was so they said someone would be in touch. I gave them some time, (about two weeks) and no one got in touch. So I… Read more

called again having to go over the same issue. Again, they couldn't resolve the issue on the spot, so the operator informed me he would personally be in touch with me (provided email, phone number) once he had the answer from the relevant department. About 10-14 days have gone by, and still no answer. I will no doubt have to call again, only to explain the situation again,(as they never seem to have details recorded in their system), and then wait for a call or email that never arrives.

So refreshing! – Liberty and Jer Man in particular was amazing. We got no love from the banks being self employed but they were awesome. Got the money we needed! Show details ·  1

Excellent service - very supportive – The team at Liberty (especially Nick) have been really supportive when I was out of work due to disability. They provided fair and supportive solutions. I’ve never had any issues getting hold of anyone and their follow up is exceptional. Highly recommended. Show details ·  1

Still trying to promote a crap organisation – Took out loan through a loan advisor that got Hugh commissions. Paid more than 300k over 7 years and owed more than the original principal of 170k. Crap company who sux. I was lucky enough to change my loan to a reputable company and paid off my loan in 7 years. If I had stayed with liberty I would probably owe 5 x what I borrowed.. Please anyone… Read more

considering this option run away and find a bank not a nightmare. I'm happy to talk and explain what liberty did to my family .

Absolutely unprofessional and disgraceful entity – Agreed to lending on conditional basis initially- then approved unconditional settlement organised - on the day cancelled approval-brokers were stunned-14 years never occurred and no basis to the decision. DO NOT USE - toxic organisation Show details

Exorbitant interest rates – Interest rate is 9.15% (over nine percent), and on rate review request in july 2023, they have said they will not budge. Current RBA cash rate is 4.1%. Don't get sucked in with the initial offers. Show details

Poor or non existing rate review – Due to challenging circumstances after so many interest rate raises, I have contacted them twice in the last 11 months with absolutely no luck getting my interest rate reviewed. The only thing I got told is that I am at the lowest rate but looking at what they are offering for new customers - not a chance. Nearly 1% lower than mine with LVR < 75… Read more

%. Customer service over the phone is always poor- keeps repeating the same thing as someone else mentioned. I have spoken to my mortgage broker and finally getting out of liberty next month but thought to share my review just so that new customers know what they are getting into.

Swift & easy – Tim from Liberty was great to deal with. Kept me in the loop every step of the way and organised everything, all I had to was send through my documents. Refinancing with Liberty was a breeze and a great decision, especially with interest rates rising month after month. Show details ·  1

Thankyou, you made things easy! – Zach was helpful throughout the process, he was extremely patient and gave guidance and simplified things we didn’t understand, we appreciated all of Zach’s help, we decided to get not 1, but 2 car loans also! Show details ·  1

Never again – This company they took in my mortgage and one broker gave it to another and then I couldn't reach the first or the second. Kept in the middle trying to find the broker details. No luck.