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Liberty Financial Home Loans

Liberty Financial Home Loans

3.9 from 154 reviews

Reviews

(82)
(32)
(5)
(6)
(29)
  • Transparency
    3.9 (128)
  • Customer Service
    4.1 (138)
  • Loan TypeVariable Rate (115) · Fixed Rate (10) · Line of Credit (2) · Split (1)
  • Application Process
    3.9 (109)
  • Timeliness
    3.9 (111)
  • Loan Term27.22 years (59)
  • Loan used for
    • First Home (31)
    • Refinancing (27)
    • Second Home (17)
    • Investment Property (15)
    • Renovation (10)
  • Online Tools
    3.9 (37)
Warren

WarrenPerth, WA

  • 2 reviews

Mortgage Couging!!!!Stay Away

published

When the current markets are in Turmoil ,RBA drops the rate and all big lenders carry it across.
Except liberty - they dont and their clients are some of the most Vulnerable

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateSeptember 2016
Loan used forFirst Home
See all answers
1 comment
Liberty Financial
Liberty Financial M.Liberty Financial
Jason B.

Jason B.Greater Melbourne (Outer), VIC

  • 2 reviews

Avoid this company

published

Save the pain unreasonable unable to help at all if you find yourself out of work or in strife lies are said that they will work with you in hard times then your in foreclosure in no time at all and in the hands of the inevitable collection agents just disgraceful!

Transparency
Customer Service
1 comment
Liberty Financial
Liberty Financial M.Liberty Financial

Hi Jason, we are so sorry to hear about your experience. Please let us know your contact details via private message as we'd like the opportunity to look into these concerns further. Cheers, The Liberty Team.

Fantastic mortgage Broker

published

Brock Lynch is a fantastic mortgage broker. Not only does he look for a great mortgage across all main banks for his clients, but looks forward to set them up for their future goal.

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Tibs

Tibs

  • 2 reviews

Stay away from this Mob

published

Do yourselves a favour and stay away from Liberty. I have a SMSF home loan and am still paying 6% interest rate. They have not passed on anything in the last 4 rate cuts, they are shameless and refuse to pass on anything.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateFebruary 2018
Loan used forInvestment Property
See all answers
1 comment
Liberty Financial
Liberty Financial M.Liberty Financial

Loan application and settlement was entirely a smooth process

published

Matthew provided an exemplary customer service. Always responded to all of my emails and calls in timely, polite with accurate information. May he be recognised as a valued asset in his new position.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forSecond Home
See all answers
1 comment
Liberty Financial
Liberty Financial M.Liberty Financial

Thank you very much for your feedback! We are thrilled Matt and Liberty were able to provide you with an exceptional level of service throughout this process.

Thanks
The Liberty Team

paul

paulGreater Melbourne (Metropolitan), VIC

  • 6 reviews

worst refinancing ever

published

As a customer of liberty for the last 6 years ,our experience of refinancing has been appalling. Settlement has been scheduled with liberty 3 times over 6 weeks but Liberty are just too busy to come to the party
It seems that getting as many repayments is more important than giving good service to their customers, just plain greed.
Their rates are not competitive ,and trying to get a better rate is just a joke .Forget even trying to deal ,with retention department
Having had many mortagages with several banks , I would avoid Liberty at all costs.POOR SHOW

Transparency
Customer Service
Application Process
Timeliness
Loan TypeSplit
Loan used forRefinancing
See all answers
1 comment
Liberty Financial
Liberty Financial M.Liberty Financial
nesilone

nesiloneSouth East Queensland, QLD

Time will tell

published

Have had a few issues which have now been rectified and will see how the communication and processes go into the future. Hopefully if we stay with liberty our experience will be more positive then in the past and we will be able to recommend this company to family and friends.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeFixed Rate
Loan used forFirst Home
See all answers
1 comment
Liberty Financial
Liberty Financial M.Liberty Financial
Mrs Guest

Mrs GuestSydney, NSW

  • 4 reviews

Easy Home Loan Service

published

From the first phone call with Ben Curran, I have had helpful advice and constant communication along the progress of remortgaging our home loan. I would highly recommend Liberty Financial to anyone in search of a home loan.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateJanuary 2020
Loan used forRefinancing
See all answers
1 comment
Liberty Financial
Liberty Financial M.Liberty Financial
David

DavidIllawarra, NSW

Perfect financial advice & guidance

published

Thanks Josephine for all your expert advice & support, firstly in sourcing the right product for my needs but then following up with me...making yourself available for any queries I had. Then when it came time to refinance, again your sources the best product for my needs. You certainly made this experience as easy as possible, thankyou!

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateJanuary 2020
Loan used forRefinancing
See all answers
1 comment
Liberty Financial
Liberty Financial M.Liberty Financial

Wow David! We are so pleased that Josephine was a pleasure to deal with and that this was a memorable experience for you. Thanks for taking the time to share this feedback with us. Cheers, The Liberty Team.

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Paul

PaulSydney Surrounds, NSW

Home loan review

published

Customer service has been good , we weren't totally happy with our rate initially however after talking with Ben Curran our rate has reduced slightly and hopefully in another 12 months it will reduce further.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateDecember 2018
Loan used forRefinancing
See all answers
1 comment
Liberty Financial
Liberty Financial M.Liberty Financial
Matt

MattSydney Surrounds, NSW

Callum Jackson rocks.

published

The best guy I’ve ever spoken with regarding financial advice.Extremely knowledgeable and helpful. Amazing service and he did everything he could to help me. Fast, efficient and really nice about it.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forSecond Home
See all answers
1 comment
Liberty Financial
Liberty Financial M.Liberty Financial

The interest rate is not just horrible. It's still to high

published

All up ok. But still not satisfied. Interest rates are to high. Got it down lower sort of. Could of done better. The service experience was great. The loan is going to take ages to pay it back

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateJune 2014
Loan used forFirst Home
See all answers
1 comment
Liberty Financial
Liberty Financial M.Liberty Financial

Awful Experience; Never use them again.

published
Transparency
Customer Service
Application Process
Timeliness
See all answers
1 comment
Liberty Financial
Liberty Financial M.Liberty Financial

Very happy with loan

published

Was so please with service l received from Natasha she let me know l was on a higher interest rate than l needed to be and adjusted rate saving me money per month she was very helpful.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan used forSecond Home
See all answers
1 comment
Liberty Financial
Liberty Financial M.Liberty Financial

Thanks for your feedback Kimmy! We are so pleased that you found Natasha so helpful. Cheers, The Liberty Team.

Debb

DebbSouth East Queensland, QLD

Wonderful service from Steven Bekhit

published

I called liberty a couple of weeks ago , planning to refinance with a better interest rate. Steven was exceptional, and managed to keep my business.
Thank you Steven - Merry Christmas

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
See all answers
1 comment
Liberty Financial
Liberty Financial M.Liberty Financial
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macavoy

macavoyPerth, WA

  • 3 reviews
  • Verified customer

Dont bother go else where

published

I have perfect credit and have multiple home loans over many years. Never missed a single payment. They got me in with a decent home loan rate for an investment property. Within 18 months the rate was around 7.5%. As the reserve bank was dropping rates these people kept upping there rates. Blaming it on banking costs, I asked for a rate review as there rate was ridiculous. I never heard back once after many times attempting to chat with them.

Theyre not interested in keeping business at all. Be very aware

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forInvestment Property
See all answers
3 comments
Liberty Financial
Liberty Financial M.Liberty Financial
macavoy
macavoy

I've contacted you many times to no avail. Never coming back. You almost made a young family go bankrupt only for you're pure greed

Liberty Financial
Liberty Financial M.Liberty Financial

We are so sorry that you feel this way, we would still like the opportunity to discuss this with you if possible. So feel free to forward us your contact details if you wish to do so. Cheers, The Liberty Team.

Mark

MarkLaunceston

  • 2 reviews

Home loan rate review

published

I applied for my regular rate review and dealt with Callum who I found to be very pleasant and efficient and immediately mentioned that they could help . He emailed with details as promised and rate reduction as promised .Overall a very professional experience .

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateMay 2016
Loan used forRefinancing
See all answers
1 comment
Liberty Financial
Liberty Financial M.Liberty Financial
Roxi

RoxiSouth East Queensland, QLD

Beware

published

Beware they have added over $10,000 in fees I am currently refinancing I also reported this company to AFCA and am taking further legal action through the courts, they suck you in with low interest rates but then will slug you with ridiculous fees... go to pepper loans or any other company besides liberty.... like myself you will regret it..

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan Start DateJuly 2017
Loan used forFirst Home
See all answers
1 comment
Liberty Financial
Liberty Financial M.Liberty Financial

Don't recommend

published

We have been conditionally approved, they requested more paperwork and keeps telling us they will have an answer the next day, everyday they are requesting the same paperwork that we have already provided but as it's been 2 weeks they need it all again. It's a vicious circle. We have already had to request an extension with the vendor and by the looks of things we may need to request another. We have 40% of the house deposit. I dont understand what is taking them so long and why theu are requesting documents we have already provided. Was hoping this would run smoothly but they have made the process completely horrible.

Transparency
Customer Service
Application Process
Timeliness
Loan used forFirst Home
See all answers
3 comments
Liberty Financial
Liberty Financial M.Liberty Financial
Louise B.
Louise B.
Liberty Financial
Liberty Financial M.Liberty Financial
Angry human

Angry humanPerth, WA

  • 2 reviews
  • 1 like

Poor services n unhelpful. Demand. Dnt knw how to write am poor with words so kp it short n simple.

published

Poor quality services, high fees and rates. Unfortunately not helping. Don't know how to comment so keep short and simple. Hope to move onwards after this learning this lessons.bb ye

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan used forFirst Home
See all answers
1 comment
Liberty Financial
Liberty Financial M.Liberty Financial

Hi, we're so sorry to hear about your experience. Please feel free to send us your details via private message so we can get in touch. Cheers, The Liberty Team.

Page 1 of 8

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Questions & Answers

Maree

Mareeasked

Why is it taking over 4 months to get final approval for our refinance to a lower interest rate product? We have conditional approval, have had the valuation approved, but our broker says our application is "now back with the assessor"...why was it not with the assessor before?? We feel like Liberty is deliberately delaying final approval by requesting ever more documentation. We submitted employer verification letters back in July this year, but have been asked for new ones (because the process is taking so long!!) Why is this happening? Not happy, Jan!

3 answers
Liberty Financial
Liberty Financial M.Liberty Financial

Hi Maree, we are sorry to hear about this experience. Could you kindly pass onyour broker's details along with your contact details to us via private message so we can look into this?
Cheers, The Liberty Team.

Maree
Maree

OK, I have sent a pm to you through your fb page with the details.

Louise B.
Louise B.

We are having the same issues

agrim b.

agrim b.asked

i have applied through a broker its been 2 weeks , no response from liberty yet, thats what i have been told. i keep ringing him everyday . few properties i liked are sold already bit worried how long will it take?

4 answers
Pete G
Pete G

there most likely looking at a way to increase your interest rate

Liberty Financial
Liberty Financial M.Liberty Financial

Hi Agrim - Thanks for your question. We would love to look into this for you. Do you mind sending us your contact details via private message?

Johann S.
Johann S.

Similar, nearly 5 weeks now after contract of sale was signed, still no word., still waiting. hopefully I wouldn't need to vent on here.

agrim b.

agrim b.asked

how long does it take to get pre approval after submitting complete documentations?

1 answer
Liberty Financial
Liberty Financial M.Liberty Financial

Hi Agrim - Depending on your application, it usually takes only a few days to get a pre-approval, subject to assessment for a home loan application. Please pass on your contact details to us via private message so we can look into this for you. Cheers, The Liberty Team

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