Mortgage Couging!!!!Stay Away
When the current markets are in Turmoil ,RBA drops the rate and all big lenders carry it across.
Except liberty - they dont and their clients are some of the most Vulnerable
Avoid this company
Save the pain unreasonable unable to help at all if you find yourself out of work or in strife lies are said that they will work with you in hard times then your in foreclosure in no time at all and in the hands of the inevitable collection agents just disgraceful!
Stay away from this Mob
Do yourselves a favour and stay away from Liberty. I have a SMSF home loan and am still paying 6% interest rate. They have not passed on anything in the last 4 rate cuts, they are shameless and refuse to pass on anything.
Loan application and settlement was entirely a smooth process
Matthew provided an exemplary customer service. Always responded to all of my emails and calls in timely, polite with accurate information. May he be recognised as a valued asset in his new position.
worst refinancing ever
As a customer of liberty for the last 6 years ,our experience of refinancing has been appalling. Settlement has been scheduled with liberty 3 times over 6 weeks but Liberty are just too busy to come to the party
It seems that getting as many repayments is more important than giving good service to their customers, just plain greed.
Their rates are not competitive ,and trying to get a better rate is just a joke .Forget even trying to deal ,with retention department
Having had many mortagages with several banks , I would avoid Liberty at all costs.POOR SHOW
Time will tell
Have had a few issues which have now been rectified and will see how the communication and processes go into the future. Hopefully if we stay with liberty our experience will be more positive then in the past and we will be able to recommend this company to family and friends.
Easy Home Loan Service
From the first phone call with Ben Curran, I have had helpful advice and constant communication along the progress of remortgaging our home loan. I would highly recommend Liberty Financial to anyone in search of a home loan.
Perfect financial advice & guidance
Thanks Josephine for all your expert advice & support, firstly in sourcing the right product for my needs but then following up with me...making yourself available for any queries I had. Then when it came time to refinance, again your sources the best product for my needs. You certainly made this experience as easy as possible, thankyou!
Home loan review
Customer service has been good , we weren't totally happy with our rate initially however after talking with Ben Curran our rate has reduced slightly and hopefully in another 12 months it will reduce further.
Callum Jackson rocks.
The best guy I’ve ever spoken with regarding financial advice.Extremely knowledgeable and helpful. Amazing service and he did everything he could to help me. Fast, efficient and really nice about it.
The interest rate is not just horrible. It's still to high
All up ok. But still not satisfied. Interest rates are to high. Got it down lower sort of. Could of done better. The service experience was great. The loan is going to take ages to pay it back
Awful Experience; Never use them again.
Dealing with Liberty has been very frustrating. We were given a pre-approval, then reassurance that our application process was going well without concerns requesting an extension to finance approval which was initially accepted. Then confirmed employment status and the night before the loan becoming unconditional, we were informed that Liberty cannot go ahead as the application was assessed by a senior credit assessor for final approval, the night before deposit is to be paid. Initially given approval for 80% of loan and then they decided that...they will only provide 70% - the night before the unconditional approval. What a disgrace and unprofessional company. It’s been a dreadful two months of a process, full of frustrations, Liberty being slow to respond, have their systems backwards after putting your hopes up, they respond by shattering your dreams making you lose any chance to consider another lender from an early stage. We lost a house as the contract had to be terminated and now have to start the process again. Will never consider them for any more loans and don’t recommend people to use them either.
Very happy with loan
Was so please with service l received from Natasha she let me know l was on a higher interest rate than l needed to be and adjusted rate saving me money per month she was very helpful.
Wonderful service from Steven Bekhit
I called liberty a couple of weeks ago , planning to refinance with a better interest rate. Steven was exceptional, and managed to keep my business.
Thank you Steven - Merry Christmas
- Verified customer
Dont bother go else where
I have perfect credit and have multiple home loans over many years. Never missed a single payment. They got me in with a decent home loan rate for an investment property. Within 18 months the rate was around 7.5%. As the reserve bank was dropping rates these people kept upping there rates. Blaming it on banking costs, I asked for a rate review as there rate was ridiculous. I never heard back once after many times attempting to chat with them.
Theyre not interested in keeping business at all. Be very aware
Home loan rate review
I applied for my regular rate review and dealt with Callum who I found to be very pleasant and efficient and immediately mentioned that they could help . He emailed with details as promised and rate reduction as promised .Overall a very professional experience .
Beware they have added over $10,000 in fees I am currently refinancing I also reported this company to AFCA and am taking further legal action through the courts, they suck you in with low interest rates but then will slug you with ridiculous fees... go to pepper loans or any other company besides liberty.... like myself you will regret it..
We have been conditionally approved, they requested more paperwork and keeps telling us they will have an answer the next day, everyday they are requesting the same paperwork that we have already provided but as it's been 2 weeks they need it all again. It's a vicious circle. We have already had to request an extension with the vendor and by the looks of things we may need to request another. We have 40% of the house deposit. I dont understand what is taking them so long and why theu are requesting documents we have already provided. Was hoping this would run smoothly but they have made the process completely horrible.
Poor services n unhelpful. Demand. Dnt knw how to write am poor with words so kp it short n simple.
Poor quality services, high fees and rates. Unfortunately not helping. Don't know how to comment so keep short and simple. Hope to move onwards after this learning this lessons.bb ye
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Questions & Answers
Why is it taking over 4 months to get final approval for our refinance to a lower interest rate product? We have conditional approval, have had the valuation approved, but our broker says our application is "now back with the assessor"...why was it not with the assessor before?? We feel like Liberty is deliberately delaying final approval by requesting ever more documentation. We submitted employer verification letters back in July this year, but have been asked for new ones (because the process is taking so long!!) Why is this happening? Not happy, Jan!
Liberty Financial M.Liberty Financial
Hi Maree, we are sorry to hear about this experience. Could you kindly pass onyour broker's details along with your contact details to us via private message so we can look into this?
Cheers, The Liberty Team.
i have applied through a broker its been 2 weeks , no response from liberty yet, thats what i have been told. i keep ringing him everyday . few properties i liked are sold already bit worried how long will it take?
Liberty Financial M.Liberty Financial
Hi Agrim - Thanks for your question. We would love to look into this for you. Do you mind sending us your contact details via private message?
how long does it take to get pre approval after submitting complete documentations?
Liberty Financial M.Liberty Financial
Hi Agrim - Depending on your application, it usually takes only a few days to get a pre-approval, subject to assessment for a home loan application. Please pass on your contact details to us via private message so we can look into this for you. Cheers, The Liberty Team
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