I regret not checking this site before purchase as i experienced similar situation in which my product was delayed for over 2 months from date of purchase. When it was finally due to be shipped, it was delivered to my billing address instead of shipping. This extended the delivery by another 2 weeks. Customer service were doing the best they… Read more
could given the circumstance. However, upon requesting for a refund of shipping fees, i was sent an automated receipt stating they'd refunded only $50 (instead of $77) with no further communication.
The bed frame is great - though it did come with an incorrect piece (two left slats).
This experience was truly frustrating.
Genuinely don’t even bother. They advertise at prices they don’t plan to fulfill, running ads with advertised sale pricing then claiming their ads weren’t controlled by them. Take some responsibility or fix your practices. Literally just stop misleading customers. Having been reassured by customer service that the advertised pricing was what they… Read more
could see internally then having someone else claim “we’re not actually running those ads, we didn’t approve them” to backflip on not fulfilling an order. Be better.
I had originally ordered 2 Valentina Burwood bedside tables back in August and they were supposed to be delivered in September 2025. I have been waiting patiently for them to arrive. After unavailability for months and being contacted at the… Read more
beginning of December to advise that the original bedside tables I ordered are no longer the right size, I scheduled for them to be delivered on 24 Dec. The day prior I received a text to say they are now being delivered in late January 2026 - 5 months after the original order.
I have also noticed that they have reduced the price on their website from $823.65 to $700.10 each and despite me ordering them in August and still not having received them, no price difference has been refunded.
The response from Life Interiors has been disappointing and they have cited an apparent policy which allows them 90 days leeway from the original estimated delivery date.
I am also concerned that that advertising of delivery dates on the website is misleading and should be looked into.
DO NOT BUY FROM LIFE INTERIORS
Follow-up · Finally heard back in late Jan that the weren’t going to deliver by 1 Feb and it was only then they offered a refund. Despite having my money since August. Terrible service
Reviews with attachments
Beautiful quality and the the best customer service. I ordered stools, dining table & chairs. The customer service exceeded all expectations & again, I thank the design team for their patience. Best delivery team - so professional, friendly and cautious. Highly recommend this company.
Absolutely love these Blake velvet bar stools! – Service was fantastic, design and quality beautiful! Delivery was flexible. Show details
Really impressed with customer service. Issue rectified! – We preordered a very large print from life interiors, yet the wrong print was sent to us with the glass completely smashed. I contacted life interiors and the customer service rep Nina was very friendly and apologetic, and said that she would make urgent contact with the supplier and would get back to us in 1-2 days. I then contacted life… Read more
interiors again to find out what we should do with the damaged print, and spoke to Victoria. She stated that they had heard back from the supplier and I could keep the damaged print, and a new one would be sent out to us.
Less than a week later, I’ve received the correct print which looks amazing. Although the wrong print was initially sent, we are more than happy with the response from life interiors. The issue was immediately rectified and the staff were all extremely prompt and friendly. I would absolutely purchase from them again, and overall had quite a positive experience!
DEFINITELY A LUCKY DIP – Below is my original review - After posting this review I did receive a message offering to rectify my complaint. They offered to replace one of the side tables and promised to send me a photo of the replacement which they did 3 months later when the table arrived at the warehouse. I ok'd the bedside table and looked forward to receiving it with… Read more
great anticipation and excitement. 4 months after my original purchase I was finally going to get the side table I had hoped for in my first order. The delivery guys arrived yesterday but the table they presented me with was NOT the one photographed although the marble was similar. I decided that it was not worth the trouble of going through the process again. The table I received is good enough but why send a photo for my approval only to give me something else. I tried to speak to Angelique in the warehouse (the girl who sent the photo) but was told that I would have to go through the original 'customer service' channels again. Honestly I was to fed up with the whole drawn out process again.
Do not expect your stone topped Avalon bedsides to match ! To be fair I have purchased a whole apartment of furniture from life interiors before and it was perfect but the marble tops on the Avalon bedside tables do not remotely resemble each other My complaint was met with sure you can return them BUT YOU WILL PAY : RETURN TRANSPORT INSURANCE 25% RESTOCKING FEE So really my only option is to buy another one and hope it comes close to matching one of the ones I have already purchased. The response over the phone was basically bad luck it’s a natural product but as you can see from the photos these are completely different marbles after emailing I received an automated email notifying me of the details of returning the product but no dollar figure so I’m guessing there would be very little change. I fully understand it’s a natural product and expect slight variations but this is too much !
Wrong size chairs – THEY are the wrong size! Absolutely unbelievable and I love rurally now so it’s SO expensive for me to send back for a return. So upsetting. UPDATE: I am thankful that life interiors resolved this issue by providing a full refund. We don’t buy new furniture very often and this was a special treat! Ultimately we are glad we received a refund for… Read more
the goods that were the wrong size and I do think they will be more vigilant with this happening to future customers
Received a mirror yesterday which I waited 4 Months to arrive and it’s damaged. Yet another disappointing experience with Life Interiors Show details
I purchased an occasional chair and was shocked at how poorly it handled a simple water spill. My daughter accidentally tipped some water onto it, and despite wiping it immediately, a damp-looking patch appeared and never went away. I contacted Life Interiors, but their response was dismissive and unhelpful. For such an expensive item, I expected… Read more
far better quality and customer care. Please read the terms and conditions before purchasing — once your order leaves their warehouse, they take no real responsibility.
Positive reviews
Absolutely love my marble dining table! The quality is exceptional – stunning veining, solid build, and a beautiful polished finish. Service was flawless from order to delivery. Highly recommend! Show details
Will purchase again – Even though the product quality is not as consistent and the lead time takes a while. they provide great customer service for pre sales, order follow-up and post sales so even you have issues with the products, you are not alone neither having to do numerous phone calls. Definitely will purchase again for suitable products Show details
Find out how Life Interiors Online store compares to other Furniture Shops
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Great new bed – Just love the look, colour and texture of my new Luna boucle bed. The natural oak with white look great and it was easy to assemble too. Big thanks xx Show details
Negative reviews
If I could give a 0 rating, I would. The service has been absolutely shocking. Never experienced anything like it before. And there is so little care and responsibility from each employee I have dealt with. 1 out 2 of my items was delayed for 3 months. Never spoke to a manager no matter how many times I was promised they would call. And only… Read more
offered me a $50 gift voucher to use with them, knowing very well I never wanted to purchase anything from them again. Then when the bed finally arrived, the size of the slats was incorrect so I still could not use the bed. Gave me their word that I would speak to a manager. Did not happen - big surprise! Called back two days later and they still had not ordered the correct bed slats in. Tried to speak to the person in charge of my case and she did not call back. They just don't care! It is not worth it. And I will definitely take it further.
Total scam. Advertise things they don't have available to send, and don't plan to send you. Wishy washy promises in emails with efforts to placate or delay admitting that they don't have the item they promised theyd send within 3 days. I never received my item and dont expect that i will. Their "track order" function shows it as "in warehouse and ready for delivery", but they never send it. Show details
Disgraceful. 4 months for a sofa paid 2000aud and still waiting. All they'll tell you on the phone is "sorry about the delay" Even when asking for a refund?? Don't order unless you are willing to wait for months for a made in China product.
Recent reviews
Bought a TV unit from life interiors and they delivered the wrong model - confirmed the correct one was on my invoice. I have texted, emailed, and called them multiple times. They are ignoring me, and haven't replied at all. They should be on a mistake like this the same day. It's been nearly a week. Appalling customer service. Avoid this company. Hopefully someone will call me eventually to get me the product I actually ordered Show details
Worst company! They do not care about their customers at all. They lie constantly about the products they sell and the expected delivery times. Do not waste your money as you’ll never get your product or a refund! Show details
I would not buy from Life Interiors unless they have actual floor stock to take home. Their estimated shipping dates are just fairy dust. I’ve ordered bar stools advertised as being shipped in 2 weeks. Only after money was taken did the dates shift to a month. If that wasn’t bad enough, on the day it was supposed to start shipping, another delay… Read more
was sent for a further month.
Still no closer to receiving anything I’ve paid for and following up with the “service” team is fruitless. Nothing better than being put in an unmanned ticket system that regurgitates AI generated excuses. Where are the humans??? Customer service has failed to do anything substantial and asked me to keep hoping.
It seems many others are feeling the same.
Do not purchase from this store. I placed an order for the Beatrix Fabric Bed Head (Oatmeal, Queen) on 28 April 2025, and as of 15 July, I still haven’t received the item. The company initially stated that stock would arrive between 30 June and 7 July, but even after that date passed, I was told the item had shipped, only to later learn that no… Read more
courier movement had actually occurred.
Despite multiple follow-ups, I received inconsistent updates and was repeatedly denied a refund based on a “no change of mind” and “special order” policy. To be clear, I didn’t change my mind—I simply didn’t receive what I paid for within a reasonable timeframe.
When I cited my rights under Australian Consumer Law, which states that goods must be delivered within a reasonable time, the company stood by its internal policy rather than acknowledging its legal obligations. I have since lodged a formal complaint with NSW Fair Trading.
I would caution other customers to be very careful ordering large furniture items from this company, especially if timing matters. While the product range may be appealing, the risk of long delays and lack of accountability is not worth it.
Very poor communication. They always say 5 days to a response and but respond even them. Don’t believe their promises of delivery times. Many weeks later than expected and still no table has arrived I would be very careful believing them Show details
Table arrived last week. They included assembly and removal of packaging for free. I wasn’t… Read more
Find out how Life Interiors Online store compares to other Furniture Shops
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Terrible service, misleading conduct – Worst service I’ve ever received. Purchased 4x Grasshopper Dining Chairs advertised as available floor stock. When I received the invoice to secure my order, I questioned why it had a May delivery ETA. Customer service assured me the floor stock was allocated to me and that it would be delivered within a week. Next day 4x Aus Post package… Read more
labels were created.
Next day I received confirmation of delivery to occur within 48hr with a delivery time of 11:01am (allowing 2 hour window)
Day of delivery, text message confirmation that delivery was occurring that day with a link to track the delivery driver.
12 minutes before delivery was due, I received an email advising the delivery failed. When I contact customer service, they advised that they needed to order the chairs in and ETA was May 2025.
I asked for a refund, no response for 3 days. Finally they confirmed they’d received my email and that the refund team would need to process it.
It’s been 10 days since the last email and I still haven’t received my refund.
I wouldn’t have purchased if the chairs weren’t available. Not that I need to justify anything. This is outright misleading conduct and they should be held accountable.
I’d add photos but my chairs haven’t arrived. Nor has my refund.
- +5
Worst experience ever – Worst experience ever. We ordered the Norah king bed. Our dream bed but the process was more of a nightmare than a dream. My husband had a bad work place injury so we opted to pay for the full service and have the delivery crew assemble our bed. The first disaster was the delivery crew dragging in the boxes covered in grease leaving a huge grease… Read more
stain on our brand new wool carpet. I was devastated! They didn’t even tell us. They simple assembled the bed and thought they could drive away. They were down the driveway when we had to chase them and pull them up on the grease stain. They didn’t want to take responsibility for that. After they left we noticed that our bed was in fact damaged/faulty. Every side was damaged and the headboard was on an angle that couldn’t be adjusted. I straight away called life interiors. The customer service wasn’t great. It took weeks for someone to come out and fix the carpet. Months for the bed to be replaced. It should’ve been a straight exchange but no they only wanted to replace parts not the whole. After almost 3 months of waiting we finally got our replacement parts this week. The whole process was a massive headache and the lack of care and communication was appalling. The bed was expensive and I expected better customer service or at least some compensation for all the stress and problems that they put us through.
Not Worth the Hassle – After reading reviews, I see now my experience with Life Interiors is not unique. I waited 4 weeks for a couple of cushions - not great for an Australian based retailer. There was a further 5 day delay, which isn’t long, but after waiting 2 weeks for dispatch, and needing them before Xmas - it was frustrating. Customer service was of no help. When… Read more
I finally received the cushions, one of the inserts were the wrong size/shape. Contacted customer support again, and haven’t heard back. Judging from some reviews, I doubt there will be a resolution. Thankfully, my first experience were cushions and not a big purchase. For a retailer that market themselves as a quality provider and charge the prices they do - I have zero confidence in them. I’ve had much better experiences with deliveries from overseas.
Update: after contacting customer support instead of owning their mistake and offering a solution,… Read more
False advertising - Beware of discount codes not working – False advertising - the discount code to sign up for being a new customer doesn't work then you spend half an hour on the chat with the person trying to convince it's not working. I was also told that Brisbane doesn't count for 'East Coast' shipping because of our location. We are actually on the East Coast!
Hi Caz, we're really sorry to hear you've had an… Read more
Failure to Deliver after 4 months – If you're seeing, avoid my mistake and don't buy with Life Interiors. On January 26th I ordered a bedroom furniture set (2 bedside tables and a dresser) from Life Interiors - paying over $3000 upfront in full. A key part of my decision making criteria was stock availability. I specifically asked Life Interior to confirm stock availability and… Read more
they confirmed 1-2 weeks which was perfect for me.
On February 26th, I received an update that the full bedroom set will arrive in their warehouse on Feb 26th and it would take 7-10 business days from there to ship. More than double the length of time originally promised but I really had no choice to accept.
On March 5th, the delivery did come, but the dresser didn't (just the bedside tables). I followed up twice to find out what was going on. I was then told over email the date for the dresser to arrive was mid-late April. I raised my disappointment. Life interiors offered to refund the delivery cost which I accepted.
I followed up a couple of times in April. Their narrative was consistent throughout April that the dresser would arrive in their warehouse by late April.
On May 1st, I then got told the date was pushed out to May 15th and that I could buy another dresser if I wanted. I asked if I could get a refund for all items and they could pickup the bedside tables they already shipped (still packed in their boxes) as they were not needed without the matching dresser. They told me I would need to pay a shipping fee if they were to be refunded. I again decide I didn't really have much choice but to wait as I didn't feel I should be out of due to error by Life Interiors.
On May 17th. I receive a confirmation email the dresser is on its way.
On May 23rd, I receive an SMS from a company called Designer Transport asking me to confirm a delivery date. I select today (May 29th), and I take the day off work to receive the dresser at home. I then receive another SMS with the arrival time being 8-11AM. I wait till 11AM. No one arrives 11:45AM the delivery tracking webpage is still showing an 11AM arrival. I then receive a call from Designer Transport that the delivery did not make it into the state.
...so now I've spent $3000 on furniture more than 4 months ago that hasn't arrived.
To anyone looking to buy furniture - please learn from my mistakes as it has been an appalling experience.
Awful lead times – I can’t believe how long I’ve had to wait for 2 bedside tables. The website claimed they will be available in their warehouse on 29/12/23 so went ahead and purchased on 1/1/24. I got an email to say there’s a delay and I should expect my items in Feb. weeks later received another email to say end of Mar. And then in Mar I received an email to say… Read more
I will receive 1 of the bedside tables on the 26th and can expect the 2nd bedside table end of May. Absolutely despicable! What an ordeal. I lost interest and will rather purchase from another company. They have however been good with processing my refund immediately so thankful for that.
Avoid Life Interiors - they take your money and don't deliver – Ordered an ottoman in November for Xmas present - just received my 8th "We hope you are well!" email from them. "Sorry your order has been delayed." No reason why, no firm commitment to delivery - just another extended date offered. Rang the call centre (overseas) and the lady of course had no helpful information other than everything is made… Read more
overseas and the manufacturer may be 'having issues'. Mmmm. AVOID THIS COMPANY! Trust factor in them delivering is zero.
Nothing Premium – When you browse the Life Interiors website you might be tempted by all the beautiful premium furniture they sell. Exit here. Run. Purchase from any other stockist of these products. Recently I purchased a mirror through them. There was the advised wait initially, annoying, but pretty standard. Then there was the delivery debacle. Despite the fact… Read more
the I paid over $350 for premium white glove delivery I did not receive that. Firstly it took 3 weeks to get from NSW to QLD. Then when finally out for delivery the driver just decided not to come that day despite the fact I could see it was onboard and counting down the stops. Several days later when it finally arrived the fragile mirror box was just dumped on our driveway. Nothing white glove about it. Annoying, but we put the mirror in the walk in robe and forget about it. 17 days later I notice a large gap between the mirror and the frame. Surely a $1,599 McMullin & Co mirror isn’t just falling apart? On closer inspection, yes, yes it was. The extremely thin strip of adhesive used to adhere the mirror to the frame had failed (the frame wasn’t level enough for this to be a suitable method of attachment) The additional back tabs were too flimsy to support to full weight of the glass and were bending outwards. The edges of the mirror had also shattered slightly when it dropped down. I contacted Life Interiors immediately and that was just the start of my customer service nightmare with them. It appears they try to stall you and insult you by asking questions like “did you use the mirror” in the hopes you will just forget about it. Eventually pick up of the faulty mirror including packing it was arranged. However a rude and aggressive courier just arrived with no notification and yelled at me about the packaging and refused to take the delivery. This courier company does not even have facilities to package so never should have been selected for the job. I have immediately been on the phone to LI, but all they can tell me is they will try to respond with in 2 business days again.
Terrible wait timr – Its been 4 months I order 4 bar stools, still not arrived. From past 2 months they saying its on transit but no sign on getting at home. Very frustrating, recommend not to buy if not on stock. They should only take deposit if uts taking time and ask n for remaining money once confirm delivery.
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Everyone that has had issues really needs to make a complaint to the ACCC about how dodgy this company is.