Life Interiors Online store

I made an oder on 15/8/2026 and was reasurred that it will be delivered in mid to late October 2026. Expected delivery date has been pushed back several times, now after 15/01/2027. Still no confirmed date for delivery.Very disappitning

Dan and Wael communicated their delivery time, delivered my item upstairs, unpackaged and took all excess rubbish away. Couldn’t recommend them highly enough! Thanks team.

I regret not checking this site before purchase as i experienced similar situation in which my product was delayed for over 2 months from date of purchase. When it was finally due to be shipped, it was delivered to my billing address instead of… Read more

shipping. This extended the delivery by another 2 weeks. Customer service were doing the best they could given the circumstance. However, upon requesting for a refund of shipping fees, i was sent an automated receipt stating they'd refunded only $50 (instead of $77) with no further communication.

The bed frame is great - though it did come with an incorrect piece (two left slats).

This experience was truly frustrating.

I had originally ordered 2 Valentina Burwood bedside tables back in August and they were supposed to be delivered in September 2025. I have been waiting patiently for them to arrive. After unavailability for months and being contacted at the… Read more

beginning of December to advise that the original bedside tables I ordered are no longer the right size, I scheduled for them to be delivered on 24 Dec. The day prior I received a text to say they are now being delivered in late January 2026 - 5 months after the original order.

I have also noticed that they have reduced the price on their website from $823.65 to $700.10 each and despite me ordering them in August and still not having received them, no price difference has been refunded.

The response from Life Interiors has been disappointing and they have cited an apparent policy which allows them 90 days leeway from the original estimated delivery date.

I am also concerned that that advertising of delivery dates on the website is misleading and should be looked into.

DO NOT BUY FROM LIFE INTERIORS

Such a beautiful piece. Umi bench in dusky rose. We love it. The delivery guys was amazing too… door to door and came back a second time. Also love my Nori paper stills

Martin and John were so efficient, polite and quick unpacking and leaving us with our beautiful stools. Very happy customers:)

Dan & Gabi were amazing helpful polite and very professional. All staff at Life Interiors we dealt with were 10/10. Woukd highly recommend

I would not recommend purchasing from this company based on my experience. When I placed my order, I was advised of a 12-week lead time. Over five months later, I am still waiting for my bed head. Throughout this time, I have repeatedly been told there were delays, with no proactive communication or realistic updates. Now that I've waited well… Read more

beyond the original timeframe, I've requested a refund because the product has not been supplied within the timeframe I agreed to.

Instead of a refund, I've been told I can only receive store credit, despite the delay being entirely outside of my control. Being forced to spend more money with a company that has already failed to deliver the product as promised is extremely disappointing.

A business shouldn't advertise estimated delivery times that it cannot reasonably meet and then expect customers to accept months of delays without offering a genuine refund option. While production delays can happen, customers should not bear all of the risk.

Very disappointing experience, poor customer service, and I certainly won't be shopping here again.

Waited almost 6 months for a bed frame as they continually delayed our order. Build quality is sub par, and to top it all off they had the product on sale with an eta of 2 days by the time they delivered it and wouldn't price match. Terrible service, would not recommend.

Horrible, beware! Stools showed up 6 days apart. Other product never showed, contacted them 6 weeks later they are waiting for a product to show up in their warehouse. Told them to cancel it. They said no. Call centre in the Phillipines. Appears they are an Aussie co. Shame on them. Show details

I ordered a bed in December 2025, I am still waiting for it. I got an update in February to say it would arrive by March, in March it was extended to April, it’s now May and I have still not received it despite paying the full amount in December. The tracking tool now says it’ll be here in June. It is getting beyond ridiculous now, we have been sleeping on a mattress on the floor for 6 months. I will never buy from this company again.

Disappointing outcome. A dining chair developed a structural fault after around 18 months of normal household use, and the retailer declined any repair, replacement or reimbursement. Consumers should be aware that Australian Consumer Law consumer guarantees are separate from manufacturer warranties. If you believe a product has not lasted a… Read more

reasonable period, consider seeking guidance from your state consumer protection agency and reporting the matter to the ACCC. Consumer reports help regulators identify broader issues and enforcement priorities.

Every Day Comfort Mattress Do not buy this mattress if you are side sleeper, it is not a medium mattress and is not comfortable. Also there is not a trail period like other mattresses in a box. Life interiors do not have Google reviews which says a lot about their marketing.

Genuinely don’t even bother. They advertise at prices they don’t plan to fulfill, running ads with advertised sale pricing then claiming their ads weren’t controlled by them. Take some responsibility or fix your practices. Literally just stop misleading customers. Having been reassured by customer service that the advertised pricing was what they… Read more

could see internally then having someone else claim “we’re not actually running those ads, we didn’t approve them” to backflip on not fulfilling an order. Be better.

If I could give a 0 rating, I would. The service has been absolutely shocking. Never experienced anything like it before. And there is so little care and responsibility from each employee I have dealt with. 1 out 2 of my items was delayed for 3 months. Never spoke to a manager no matter how many times I was promised they would call. And only… Read more

offered me a $50 gift voucher to use with them, knowing very well I never wanted to purchase anything from them again. Then when the bed finally arrived, the size of the slats was incorrect so I still could not use the bed. Gave me their word that I would speak to a manager. Did not happen - big surprise! Called back two days later and they still had not ordered the correct bed slats in. Tried to speak to the person in charge of my case and she did not call back. They just don't care! It is not worth it. And I will definitely take it further.

Total scam. Advertise things they don't have available to send, and don't plan to send you. Wishy washy promises in emails with efforts to placate or delay admitting that they don't have the item they promised theyd send within 3 days. I never received my item and dont expect that i will. Their "track order" function shows it as "in warehouse and ready for delivery", but they never send it.

Disgraceful. 4 months for a sofa paid 2000aud and still waiting. All they'll tell you on the phone is "sorry about the delay" Even when asking for a refund?? Don't order unless you are willing to wait for months for a made in China product.

Bought a TV unit from life interiors and they delivered the wrong model - confirmed the correct one was on my invoice. I have texted, emailed, and called them multiple times. They are ignoring me, and haven't replied at all. They should be on a mistake like this the same day. It's been nearly a week. Appalling customer service. Avoid this company. Hopefully someone will call me eventually to get me the product I actually ordered

Worst company! They do not care about their customers at all. They lie constantly about the products they sell and the expected delivery times. Do not waste your money as you’ll never get your product or a refund!

I would not buy from Life Interiors unless they have actual floor stock to take home. Their estimated shipping dates are just fairy dust. I’ve ordered bar stools advertised as being shipped in 2 weeks. Only after money was taken did the dates shift to a month. If that wasn’t bad enough, on the day it was supposed to start shipping, another delay… Read more

was sent for a further month.

Still no closer to receiving anything I’ve paid for and following up with the “service” team is fruitless. Nothing better than being put in an unmanned ticket system that regurgitates AI generated excuses. Where are the humans??? Customer service has failed to do anything substantial and asked me to keep hoping.

It seems many others are feeling the same.

Do not purchase from this store. I placed an order for the Beatrix Fabric Bed Head (Oatmeal, Queen) on 28 April 2025, and as of 15 July, I still haven’t received the item. The company initially stated that stock would arrive between 30 June and 7 July, but even after that date passed, I was told the item had shipped, only to later learn that no… Read more

courier movement had actually occurred.

Despite multiple follow-ups, I received inconsistent updates and was repeatedly denied a refund based on a “no change of mind” and “special order” policy. To be clear, I didn’t change my mind—I simply didn’t receive what I paid for within a reasonable timeframe.

When I cited my rights under Australian Consumer Law, which states that goods must be delivered within a reasonable time, the company stood by its internal policy rather than acknowledging its legal obligations. I have since lodged a formal complaint with NSW Fair Trading.

I would caution other customers to be very careful ordering large furniture items from this company, especially if timing matters. While the product range may be appealing, the risk of long delays and lack of accountability is not worth it.

Very poor communication. They always say 5 days to a response and but respond even them. Don’t believe their promises of delivery times. Many weeks later than expected and still no table has arrived I would be very careful believing them

Absolutely love my marble dining table! The quality is exceptional – stunning veining, solid build, and a beautiful polished finish. Service was flawless from order to delivery. Highly recommend!