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loans.com.au Home Loans

loans.com.au Home Loans

3.6 from 421 reviews · View Statistics
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Loan process was very smooth and fast.

published

Customer service experience was excellent from beginning till end of process.

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Bree S.loans.com.auSend a private message

Thank you for the great review, Jay.

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Trent
TrentSouth East Queensland, QLD

Scammers - stay away from them!

published

Please note this bank is charging existing customers around 4.5% while they advertise he same home loan product for 3-3.5%. I think it is unacceptable, illegal and misleading for anyone signing up with loans.com.au.
Stay away from them!

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Bree S.loans.com.auSend a private message
Trent
Trent
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Seamless

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It was friendly, fast and easy. Dealt with them before and always same way.

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Bree S.loans.com.auSend a private message

Thank you for your review, Dee.

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Rob A
Rob ATasmania

Fast and Smooth process

published

Excellent service and communication. Fast process, highly recommended for anyone looking at a loan

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Bree S.loans.com.auSend a private message

Thank you for the review, Rob.

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Sean
SeanSydney, NSW

Worst service

published

These People are a joke asked to speak to manager 5 times refused each of their staff keep blaming each for their mistakes don't go with these stupid company they just care for the business only .

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Tina
TinaSouth Australia
  • 3 reviews

Interest rate

published

We took out this loan at 2.10 guaranteed for 2 yrs and since taking out the loan it’s gone up twice

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Lynda
LyndaCentral Highlands and Goldfields, VIC
  • 8 reviews
  • 2 likes

Wonderful service

published

They were very helpful and replied to emails very promptly. I would highly recommend if you want to change to a company with good interest rates. They also have a good and easy to understand phone app and website.

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Bree S.loans.com.auSend a private message

Thanks for the review, Lynda!

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Karen W.
Karen W.South East Queensland, QLD
  • 6 reviews
  • 3 likes

Simple as Falling Off a Log

published

From the moment I contacted Loans.com.au I was made to feel important and my business was important as well. Submitting documentation was reasonably easy as I was refinancing and had a few curly issues. However, once again, the staff were brilliant with helping me through the process. Nothing was too difficult for them. Overall a 5+ star rating and I've ended up with a loan 2% better than my old one!!! BONUS!!!

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Bree S.loans.com.auSend a private message

Thanks for the great review Karen!

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Easy process, good service

published

From pre-approval to settlement, the process was an easy one with loans.com.au. Submitting documentation was easy through the online portal. Once I signed a contract, finance was approved super quickly as well. I did do some research and the product offered by loans.com.au was a pretty good deal. As a first home buyer, things were explained to me along the way which helped!

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Bree S.loans.com.auSend a private message

Thanks for the great review!

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Helpful, Informative and great customer service

published

Customer service impeccable and transition was flawless, thank you refinancing was easy

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Bree S.loans.com.auSend a private message

THanks for the great review Jodie!

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HGP
HGPGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Fine but frustrating

published

We have not had any major issues having had a home loan with these guys for awhile but I find it frustrating there is no loyalty for staying with them. They won't match or even get close to the advertised rate for new customers once you have secured your loan no matter how many times you ask. We will be moving to a different company soon as their complacency is frustrating and not good customer service.

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  • Loan TypeVariable Rate
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Mak2
Mak2Ballarat
  • 4 reviews
  • 5 likes

Worse off by changing to loans.com

published

Trying to get customer service is almost impossible. By the end of the first 6 months they had slowly raised my rate above the standard rate. I’m stuck & can’t get out of my loan, as I have stopped working & can’t refinance.
I’m worse off than I would have been if l had stayed with ANZ original home loan.
Stay where you are!
Loans.com.au have been the most expensive!
Disgusted!

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Brian - Brisbane
Brian - BrisbaneSouth East Queensland, QLD

Excellent service

published

Clear, responsive and helpful. Rapid decisions, the App is very good for submitting documents and tracking early progress and staff are friendly and knowledgeable. Email communication was also ok and everything was completed on time, so full marks.

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Bree S.loans.com.auSend a private message

Thanks for the great review Brian!

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Diana
Diana
  • 2 reviews
  • 1 like

Poor loan discharge service

published
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Diana
Diana

Privately sent

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Yimes
YimesPerth, WA
  • 6 reviews
  • 5 likes

Good borrowing capacity

published

Their customer service is slow and hotline is always busy which is a con for most of communications I have to make with them. But I do find they are more generous on lending capacity compared to other banks especially big 4, they play safe and only are willing to lend minimum amount.

  • Incentivised Review No
loans.com.au
Bree S.loans.com.auSend a private message

Thanks for your review Yimes.

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Questions & Answers

Optimist
Optimistasked
Home Loans

Thank you @CeeJay for your review. I wish I had seen this sooner as I am facing the same delays and issues with my home loan application. I’m not confident they will come through even though My case is simple and straightforward with all docs submitted. Definitely should avoid loans.com.au!

1 answer
loans.com.au
Bree S.loans.com.auSend a private message
Robyn L.
Robyn L.asked
Home Loans

How long does it take to get the loan from initial application?

2 answers
Patro
Patro

It took 10 days all total .I applied on 10th July money was in account on 18th July..

2020homewa
2020homewa
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