loans.com.au Home Loans

From getting pre approvals to settlement of the property, the services we received from loans.com.au has been exceptional. Their internal processes are very efficient, all the agents we had to deal with were extremely professional, knowledgeable and responsive. Show reply

Great service from both Rick & Phill with refinancing our SMSF loan. From the first phone call Rick made everything clear & explained the process perfectly. Our settlement was delayed only thanks to our previous financier holding us until the end of the next month before allowing settlement. Both Rick & Phill were great communicators,… Read more ·  1

professional, obliging and brilliant representatives for your business and product. Very happy to be on board now with a team that values your business and treats you personably rather than a number per where we changed from. Thank you gentleman for your service and making this a great customer experience.

⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ **There should be a 10-star option!** I’m extremely happy with Jessica and the entire loans.com.au team for the outstanding service and support throughout my home loan journey. I applied for pre-approval on 5 July, and amazingly, I received my pre-approval within just 24 hours. At the same time, one of my friends suggested that I also… Read more ·  1

consider another reputable bank that offered more flexibility, so I went ahead and obtained pre-approval from them as well.

Eventually, I made an offer on a property with a 21-day finance approval condition. Unfortunately, I still hadn’t received confirmation by the 19th day, and I started to panic as I had only 48 hours remaining.

That’s when I reached out to loans.com.au again and explained the situation to Jessica. She immediately gave me confidence and reassured me that if I provided all the required documents promptly, they would do their best to achieve the approval before settlement.

I did everything I could to provide the paperwork on time, and Jessica and the team delivered — I received my final approval in less than 48 hours!

As a customer, this experience really made me realise that it’s not just about how reputable a bank is or how flexible the product may be. The level of service, communication, support and commitment you receive when things get stressful matters just as much.

Jessica was absolutely fantastic throughout the process. She gave me confidence when I was under pressure and helped make what could have been a very stressful situation much easier.

**Jessica and the entire loans.com.au team — you are simply the best!

I am extremely grateful for your support and commitment. I honestly couldn’t recommend your service highly enough.

**10/10 is not enough — highly, highly, highly recommended! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐**

Thank you once again, Jessica and the loans.com.au team. Hats off to you!

Exceptional Service on Our Investment Home Loan We recently completed another investment home loan with this lender, and once again, the service we received was exceptional. We would like to extend our heartfelt thanks to Sharon, Tiffany, Liam, Lee, Phil, Ray, Jasmin, Laura, Stuart and former team member Tannah for their outstanding support… Read more ·  1

throughout the assessment process, pending settlement process. With a contract deadline to meet, I frequently reached out to check the status of our application, and every interaction was met with professionalism, prompt updates, and a genuine commitment to helping us succeed. Their coordination and attention to detail ensured a smooth and timely approval. This loan, like our previous ones, was structured as a stand-alone facility—not cross-collateralized—allowing us to strategically use the equity as a deposit toward another investment property. The team’s expertise ( Sharon who assisted us on our SMSF 5 yrs ago and Tannah Beatie for our 2 years IP searching) and responsiveness made this process seamless and stress-free.

We truly appreciate their dedication and high standard of service, which continues to reinforce our trust and confidence in the company.

Loans.com.au was recommended to me by a close friend nearly a decade ago now. My husband and I were attracted to the competitive interest rates and refinanced two of our loans with them. Back in the day we have struggled with their online application portal, but the team simply got us to send everything via email and it was all resolved quickly… Read more ·  1

and easily.

More recently we have signed up for our fourth loan through loans.com.au and had no issues with the online application portal. We were also happy with their service, interest rates and lack of fees once again.

We have called Loans numerous times to discuss different properties we were looking at, how much money we could loan, interest rates, offset ACs, etc. and every time we get someone knowledgeable and friendly. They have so much patience for the multitude of questions, are easy to get through to on the phone and I consistently get to speak to the same team members.

Over the years I have recommended them to friends and family as a fantastic non bank lender, that can help to lower mortgage repayments. The feedback is always positive from those that take my advice and give them a go.

We recently secured our home loan through Rick at loans.com.au and couldn’t recommend him more highly. From our first meeting, he took the time to understand our situation and goals, explained our options clearly, and never made us feel rushed or out of our depth. Rick made the pre-approval process quick and simple, then stayed on top of… Read more ·  1

everything once we found our property, from the valuation through to unconditional approval. He was always responsive, answered every question promptly and kept us updated so we never had to chase anything.

We have been working with Brent Reynolds on our home loan ans couldn't recommend him and the Loans team more highly. We were originally going through a different company for our pre approval and they took months, asking us to submit the same documents again and again which meant we missed out on getting in before the budget changes. When we… Read more ·  1

were recommended to contact the Loans team we spoke with Brent and he had our Pre approval sorted within 24 hours.

Since then they have been great at communicating with us the whole way through, their document process has been easy to work through with clear instructions and to top it all off they even gave use a lower interest rate than the company that costs us months of wasted time.

Thankyou Brent and the Loans.com.au team

Rick made the home loan process straightforward, clear, and surprisingly engaging. I expected getting a mortgage to be dry and stressful, but he was patient and positive from start to finish. He explained everything simply, never rushed me through my questions, and kept the entire experience moving along smoothly. Show reply

My experience with loans.com.au was extremely disappointing. The entire process left me feeling like the company was more interested in collecting my personal information than genuinely assessing my application. After providing all of the requested documents and personal details, my application was declined without any meaningful explanation. The… Read more

communication felt dismissive, and I was left feeling as though I was being treated like I had done something wrong. A simple, transparent reason for the decision would have made a huge difference.

The application itself was straightforward enough, but that means very little when the outcome is delivered with no real feedback or respect for the customer. I wouldn't recommend loans.com.au based on my experience, and I won't be using their services again.

When refinance. They playing stall game by putting you in retain team and making excuses not letting you refinance.

Absolute waste of time and energy. Two months of back and forth for nothing. It’s clear nobody actually reviewed the financial documents I submitted from the start. I went as far as getting a contract signed on a property, only to be rejected at the final stage, despite my financial situation being exactly the same as what was provided for pre… Read more

approval.

To make it worse, I then received full approval from Westpac with no issues. I was dealing with Jessica on the admin side, while an incompetent finance team seemed to be making decisions in the background without properly assessing the file. Zero accountability, zero transparency. I’d love to see their loan book, probably running on fumes.

Stay clear.

Kim was amazing to deal with! She was always very prompt when responding to my queries, requests for a phone call and always reached out to see how my house hunt was going even when I hadn’t been in touch for a while. The pre approval process was easy and Kim listened to me as to what I was looking for and made the process very smooth. She made… Read more ·  1

the whole process much less stressful. The OnTrack app is also very easy to use. Thank you Kim and the team at Loans.com!

If you are like me and after a no frills low cost loan for your investment then give these guys a try. I highly recommend them. Brent and Harriet helped us get a loan and kept us up to date with the progress. Certainly felt like a personal bank service to me and something I haven't experienced from the major lenders. Thank you. Show reply

This has been genuinely the most impressive level of service I have ever received! I was in a particularly difficult situation with a previous lender where I needed to secure financing by a very tight deadline and Kimberly at Loan.com.au went above and beyond to ensure that my loan was expedited and the entire process was explained clearly and… Read more ·  1

went much smoother and aster then I could have hoped for. Thank you so much Kimberly and the Loans.com.au team!!

the best lender by a mile. excellent efficient process, excellent friendly professional service , lowest interest rate every time without having to negotiate. minimal fees no other ongoing fees like banks . i challenge anyone to come up with a better lender. Show reply

Very informative, helpful and guidance when required. Friendly consultants keeping me updated. A decent home loan percentage rate. Overall, I would highly recommend Loans.com to anyone considering a loan or to refinance. Show reply

We had an outstanding experience working with the loans team. A special shout out goes to Brent and Lee. From day one, they were highly professional, exceptionally good communicators, and always easily contactable. They kept us updated at every single step, which gave us complete peace of mind and knowledge of the process. What truly set them… Read more ·  1

apart was their deep knowledge and efficiency; they explained complex financial terms in simple language and processed our paperwork faster than expected. They tailored their advice perfectly to our budget and showed genuine understanding of SMSF requirements and in the context of our portfolio thus making the entire lending journey stress-free. Whenever we missed a hurdle they were solutions focussed and quick to explain. We highly recommend their services and Loans dot com to anyone looking for a smooth, seamless lending experience.

Kimberley provided outstanding service throughout my SMSF home loan application. She guided me efficiently through every stage, followed up regularly, and answered all my questions clearly. With Kimberley’s excellent guidance and the well-structured OnTrack platform, the approval process was quick and easy. I am now awaiting settlement and am confident it will be just as smooth. Highly recommended! Show reply

Excellent services from everyone in the loans.com team. We feel very supported by everyone, from the receptionist to the lending manager. Also the Ontrack system to monitor the status of the loan application is easy to get familiar with, and provides real-time updates on status of the application. We are very grateful for all the support provided during the process. Kind Regards, Ivan Show reply

I was happy with the service. Brent and Lee were able to get me a loan for a commercial property using my self managed super fund. They always returned calls and were patient and made things easy to understand. Thank you. Show reply

Home loan was done is a timely manner. Much better than my first attempt with a different non-bank lender. Overall, it was an easy process. Show reply

Excellent from start to finish. No waiting for several minutes when calling and very proactive in getting things sorted out. Show reply

Excellent service and very smooth process from the start to finish. Show reply

I was quite happy with the way all the contact with me as my loan was moving through the process. It was quite an easy process. Thank you all. Show reply

excellent service, great rates, no unnecessary charges and prompt response. Show reply

Fanny and Phil provided excellent service. They were very helpful and knowledgeable. Show reply

Fast and proffessional were very helpful, whenever needed we got what we wanted thanks Husna Show reply

Staff were helpful throughout the very long long process.. Did receive late night messages saying l just missed a call .. which l hadn’t received. Show reply