Lounge Life Physical store

Worst quality lounges. I purchased a lounge with a chaise from Lounge Life after the salesperson made strong promises about the quality and durability of the leather. We paid in full and received delivery four months later, in October 2024. Unfortunately, within just seven months, the armrest broke. When we contacted Lounge Life, we were advised… Read more

that the issue would not be covered under warranty. This was extremely disappointing, especially considering the assurances we were given at the time of purchase.

Leather has wrinkles now all over and we use it just on the weekends.

Their products are positioned as premium and come with a higher price tag, but the quality does not reflect that. In our experience, the workmanship is poor. Customer service has also been unacceptable — once payment was made, communication became very difficult, and follow-ups were largely ignored.

We were clearly assured about the product’s quality and warranty coverage, but those promises did not eventuate when we needed support.

I strongly recommend shopping around before purchasing from Lounge Life. You can find better quality products and more reliable customer service elsewhere.

Special attention and dedication from the entire team, with special thanks for Joel the seller with dedication in explanation and suggestions. Show details ·  1

Had a great experience shopping face to face in-store with Jack. Genuinely knowledgable honest salesperson. Didn't feel any pressure to make a purchase as the product did all the talking. Ended up with one of the best electric leather recliners (exclusively in-store) at a competitive price. The leather touch and comfort is 10/10 with lower back… Read more ·  2

support and not sinking in. Great for posture and relaxation. Recommended (try in store!) Delivery company (Transcorp Removals and Storage) was brilliant too. They contacted the day before and were accurate with tracking. The delivery staff were professional and careful with moving the sofa boxes.

....and they lived up to their word! They called us back when they could do a better price for us! They also helped us load the recliners onto the trailer. Brilliant quality goods and excellent customer service. Many thanks to Howard and the Salisbury Showroom Team! Show details ·  1

Absolutely love my new lounge, super soft, spacious and amazing quality. Fantastic customer service by Johnny Show details ·  1

Simple no fuss business which we love. Needed to upgrade our lounge, this was our second business option but blown away but their no nonsense, friendly service, good pricing and variety of config options for lounge. Cheers Howard/Johnny Show details ·  1

Excellent customer service, very patient in discussing the options, leather types, colours. Couldn’t be happier with my new sofas. Show details ·  1

Beautiful range - avalon sofa specifically, beautiful shape and love the function with hidden recline. Great explanation of everything from the staff. Show details ·  1

BUYER BEWARE!! I bought the Boston lounge and the leather is peeling. No spills or animals. Of course leather warranty is 2 years and I was 2.2 yrs since purchase, so nothing done to help me. NOT HAPPY!!!! Show details

Title: Appalling Service, Misleading Conduct, and a Communications Blackout I would give zero stars if I could. This has been the worst customer service experience I have ever had. My ordeal with Lounge Life started with a failed delivery, which was delayed by 48 hours. When the lounge finally arrived, it was delivered with significant damage,… Read more

including multiple stains, pen marks, scratches, and an oily film.

From that moment, the company's entire strategy was to deny my rights under Australian Consumer Law (ACL).

1. They immediately insisted the damage was "minor" and tried to force me to accept a repair, which is not their choice to make on a new, damaged-on-arrival item. 2. I had to formally quote the ACL and state that I had contacted the Office of Fair Trading (OFT) before they would even agree to an independent assessment. 3. The most telling part: their own specialist technician inspected the lounge and confirmed the damage was unrepairable.

This confirmed the item had major failures. Under the ACL, this gives me, the consumer, the right to choose a refund or replacement, which was my standpoint from the very start. When I chose a full refund, they again incorrectly stated they were "within their rights to offer a replacement over a refund."

Finally, after I stood my ground, they agreed in writing to a full refund. And now? A complete communications blackout. They have failed to arrange the collection of their faulty product and are not responding to my emails. They have my money, and I am stuck with a damaged, unrepairable lounge in my living room. I have now been forced to engage with and pursue mediation through the Office of Fair Trading and most likely escalate through the Queensland Civil and Administrative Tribunal after that.

Plenty more photos of the damage/faults, however, I can only upload 10 images to this platform.

This isn't just poor service; it's a company actively trying to mislead consumers about their rights and breaching an agreed-upon resolution. Avoid at all costs.

Purchased a balmoral leather lounge 3 seater , 2 seater and 1 seater package recently that got delivered last friday 10/10. Payed for home install which was all good. On Saturday layed on the 3 seater for first time and thought wow I’m really cramped for room width wise so I decided to measure and surprise surprise it’s 80 mm too narrow. The… Read more

balmoral is meant to be 102cm width which is 2cm wider than the Richmond I layed on in the Mt Waverley store. Contacted customer support and they’re being difficult saying it’s correct and because of being hand made sometimes minor measurement imperfections can happen. I agreed 5m 10mm not 80 mm over 3 inches. Be very careful as the Salesman Jack at this store never mention anything like this to me when I purchased say all sizes and measurements will be precise. Asked them to send out a technician to come measure with me and are being very difficult, won’t talk on phone just via email. Appalling behaviour. Cannot and will not recommend until this is resolved

Stay away from these grubs and save yourself some peace of mind and your hard earned money. I am writing to express my extreme disappointment with both the quality of your lounge products and your customer service. In December 2024, I purchased a… Read more

leather recliner lounge for $7,700, which was delivered in April 2025. Upon delivery, the lounge had multiple defects, including sagging leather, variations in leather shade, height misalignment, and a malfunctioning recliner that beeps randomly.

After I reported these issues, your team was initially hesitant to acknowledge the quality problems. However, after persistent communication, the lounge was eventually picked up for inspection. Three months later, a replacement lounge was delivered. Unfortunately, the primary quality issue of sagging leather persisted in the new delivery. The lounge looks like 5 years old straight out of the box!

For several months, I pursued a resolution with your customer service department, who were consistently unwilling to accept the reported quality defects or process warranty claims. Eventually, they agreed to a full refund and to pick up the lounge.

However, when I provided my new address—due to unplanned roof renovations—your company then refused to honor the warranty, citing a clause in your terms and conditions that invalidates the warranty upon a change of address. This response is unacceptable given the chronic quality issues experienced with both deliveries and the fact that lounge should have been picked up the same week it was delivered after the quality issues were first raised but you guys took months instead of days even to respond back.

This matter will now be escalated to legal action. I will update this post with the outcome of these proceedings or store actions whichever happens first!

I anticipate a standard, insincere response to my review, consistent with what I have come to expect from your company. I question how a business with such apparent disregard for quality control and customer satisfaction can continue to operate in the Australian market.

I strongly advise potential customers to avoid this business to save themselves considerable frustration and financial loss.