Lounge Lovers VIC, South Yarra

Customer service is not dead! – Josh at the store was an absolute legend. He helped us pick the most amazing table and chairs. We couldn’t be happier. And Jenny in the delivery team was also an absolute gem. I’ve never experience service like it! Show details ·  1

Great service in store and delivery – Love the couch! I visited the store and the staff there were friendly and helped me pick a couch. The delivery was hassel-free, I was provided with tracking details of the driver on the day and got a before they arrived. The couch was tight squeeze up the stairs but they did so effortlessly. Overall great experience!! Show details ·  1

Perfect sofa for our upstairs TV space – We found the perfect velvet sofa for upstairs after searching for a month. It was also in stock and we had it delivered in 5 days. The delivery ppl carried it upstairs, unpacked it and took all the packaging away. Very happy with the service and the end result. We will def be back :) Show details ·  1

For Derek Kerr, CEO & Founder – Derek Kerr, Are you aware of how bad the “customer service” experience is for many of us? Why is it so difficult to get issues resolved? Why is it so hard to speak to someone in Australia who has the authority to deliver a satisfactory solution? Automated versions of “customer service” just don’t cut it and most of us are smart enough to know the… Read more

difference. Obviously incentivising good reviews will skew ratings in your favour, but surely it’s in the company’s interest to create genuinely positive experiences? Derek Kerr, I challenge you to personally respond to these questions and look forward to receiving your reply.

Ongoing delivery delays -still no couch – Bought a couch with delivery. The very next day I received a text to say my order had already been delayed a few weeks. Had multiple confirmation emails about the updated delivery day however 2 business days before delivery, I received a voicemail and another text to say another delay, will be a further 3 months. Who knows if that one will be… Read more

delayed too. Customer service has offered to either change the colour of my couch or change the configuration -obviously a lot of time and effort went in to finding the right couch including the colour and layout for the room it is going into thus making this not an option for anyone. They claim to take no responsibility for delays as this is not in their control. However they continue to advertise the original delivery dates on their website without any warning of stock issues.

Hamilton Dining Table - Disappointed – We purchased the Hamilton Dining Table and received it recently after months of COVID-related delays. While aesthetically, it is a beautiful product, we are regretful of our purchase after realising how much care / caution must be taken. Distinctive water ring stains formed despite use of placemats/ coasters and now we are weary of using the table… Read more

at all for fear of damaging it further. Very few product details or maintenance instructions are provided on their website and from their over the phone Sales Team.

Great people to buy from! – Great to deal with, the communication was clear, the delivery on time albeit a delay getting it into the country from overseas! And the product is fantastic! Show details ·  1

Excellent service in store - outstanding products – Excellent Service in store and delivery was outstanding. The sales staff were extremely helpful, pleasant and polite. Took us quite a while to decide on what we were going to buy. In the end we chose extremely well. Delighted with our purchases. Delivery was so good. The delivery people were fast and efficient. Very respectful and couldn’t be more… Read more ·  1

helpful. We have bought a number of items from Lounge Lovers in South Yarra over the past few years and have never been disappointed with our purchases. We will continue to buy from them in the future.

Perfect end to end customer service and quality furniture – Loving my new happy sofa lounge and walnut otis dining table. Bar a few delays due to a sales period - the customer service at the South Yarra store all the way through to delivery was fantastic Show details ·  1

Customer Service – From our first dealings with Effie who was so helpful and informative. First class service. She new exactly what I wanted and went out of her way to help us. The delivery driver was fantastic also. Cloud sofa which I ordered is perfect. Loved having dealt with Lounge Lovers. Thank you so much. Show reply

Great service from knowledgeable staff – Lucila was fantastic in helping us put together all the items we were after. She was knowledgeable and certainly not pushy. Great shopping experience will certainly be returning to shop there again. Show details ·  1

Great team, service and quality furniture – From start to finish the team have been fabulous….. excellent, friendly and helpful in store service, great communication and follow through…… love the furniture and prices…. I’ll be back! Show details ·  1

Our recent furniture purchase – A quick note just to say we are extremely happy with our furniture We were greeted in a friendly happy manner without any hard sell pressure We were constantly updated with the progress of delivery and pickup from warehouse was instant trouble free 5 out of 5 for us Show details ·  1

Absolutely in love with my Eden couch – I am Absolutely in love with my Eden couch.. feels so good to lay on.. Big thumbs up to lounge lovers for.. 1.packing it in a simple way so no wastage of cardboard boxes 2.Easy to install 3.Quick delivery And the feel... Show details ·  1

Great service – I bought two sofas about 60 days ago, and they were delivered and constructed today ( the day I had requested ) Delivered with a smile by two lovely young gentlemen who went about their business quickly and efficiently…… The whole process from purchase to positioning was seamless …. Outstanding service by the team. Show details ·  1

Great furniture – The 4 chairs that we selected accompany our table, great! We collected them from the Broadmeadow's warehouse, friendly and helpful staff member. The box did not fit in the car and the staff person was helpful and assisted with unpacking. Assembly was not a problem 4 chairs, 1 hour. One chair was a bit uneven but fixed with a felt pad. This is the second item purchased, first item was delivered. Love, Lovers Lounge. Show details ·  1

Great service and product – Cannot fault the quality and service of the bar stools that I purchased. The in store team, customer service and warehouse staff were excellent. Very happy with my purchase. Chairs look great. Show details ·  1

Very happy with service and quality of the sideboard – Great communication and it was all super fast delivery- I. The store Thursday afternoon- got the furniture Saturday morning. Really happy with the quality of the piece . Show details ·  1

Purchased Mattresses, Bed Frame and Couch – Lovely service from Carla at the Richmond store. She helped us with our order and was lovely to deal with, delivery was super quick and very friendly. My family and I would definitely order again. Show details ·  1

Very satisfied – Great service, information about delivery offered number of times by sms, all arrived as promised, super punctual, all done without a glich. Thank you to each department. Show details ·  1

Excellent instore help and attention – We bought a clover round 120cm marble table and four Arc DC black on black chairs. The quality is excellent and the pattern on the marble perfect. Chairs are well made sturdy and comfortable. Delivery was courteous and efficient. Nothing was too much trouble for the two guys. Show details ·  1

Designer looks and unparalleled service! – Lounge Lovers offers a streamlined professional service from product selection right down to delivery of affordable furniture with a designer look. Show details ·  1

Amazing service, couldn’t be happier – Everything went as smoothly as it possibly could have, product was as described, arrived in perfect condition as within half an hour of the estimated delivery time. All the while not having to lift a finger to help them get the cough inside. Unreal service, 10/10! Show reply