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Lounge Lovers Online store

Lounge Lovers Online store

4.7 from 282 reviews

Reviews

(251)
(8)
(3)
(1)
(19)
  • Product Quality
    4.6 (215)
  • Return Claim MadeYes (16) · No (214)
  • Warranty Claim MadeYes (9) · No (220)
  • Product Appearance As advertised (95%) · Not as advertised (5%)
  • Shipping
    4.7 (194)
  • Customer Service
    5.0 (1)

Reviewer Photos & Videos

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Amy

AmySydney, NSW

They were great!

published

We ordered two sofas and the customer service had been amazing. We changed delivery date twice and they were really accommodating. Delivery was on time and great communication as to timing. Sofas great are great! A really excellent service!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

Kylie

KylieGreater Melbourne (Inner), VIC

Best chairs I’ve ever purchased!

published

Best chairs I’ve ever purchased! Style, quality and incredible service. Could not recommend Lounge Lovers highly enough. Shop with confidence.

A+++++ I’ll be back again.

These chairs came all assembled too. What a nice surprise.

Product Quality
Shipping
Product Appearance As advertised

The reviewer stated that an incentive was offered for this review

Judy

JudySydney, NSW

Very easy to buy armchairs online.Delivery was fantastic.Will order from here again.

published

Very satisfied with the product that I have brought. I love the dining chairs and it was so easy to assemble! Comfortable and happy! I definitely will be back for any future furniture needs.

Product Quality
Shipping
Product Appearance As advertised
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Armchair

published

Very easy to buy our armchair online. Delivery was well organized. There was a great range of chairs. We love the armchair and was so easy to assemble ! Comfortable and happy!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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Panic-purchasing a couch off the internet? Lounge Lovers are your people

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Jacqueline

JacquelineSydney, NSW

Perfect table! Perfect service! OUTSTANDINNG

published

Delivery was fantastic. Communication on delivery time was amazing. Table is fantastic. We assembled the table and it was super easy with only a few steps to follow. Will order from here again

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

Melanie

MelanieGreater Melbourne (Inner), VIC

Table and chair purchase

published

Excellent service and speedy delivery. Was kept informed on delivery times via text and they were on time and lovely.
From ordering online the product was shipped to me within 48 hours

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
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The reviewer stated that an incentive was offered for this review

This was so easy and delivery was punctual and professional. Fantastic.

published

It was very easy for me to find what I was looking for. The quality is excellent for the price and the assembly looked pretty simple. Delivery team was great!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

Kerry

KerryGreater Melbourne (Inner), VIC

Perfect product

published

Excellent service & product. I found the stock was available. The range was extensive. The staff where helpful and knowledgeable. Once the product was chosen and ordered the delivery was arranged with extremely nice guys to deliver on time.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

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Olga

OlgaGreater Melbourne (Inner), VIC

Beautiful design furniture for a great price!

published

I bought Alexis sofa and couple of chairs. It was delivered within couple of days, with great service and assembling it was easy and even fun. Love all the pieces and will continue shopping at this store for future upgrades of my living room :-)

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers
Chris D.

Chris D.Sydney, NSW

What a Service

published

Quality of product is excellent.
Perfect. Service from online Team and actual delivery team - second to none.
Message on approach with actual real time info - truly great Aussie company with great service

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

Flitter

FlitterSydney Surrounds, NSW

  • 2 reviews

Fast delivery, great value for money, and beautiful fabric.

published

The lounge is perfect. It was delivered in a couple of days and all staff involved were very friendly and helpful. I love the colour and the quality is equal that of way more expensive lounges. I recommend lounge lovers to everyone. I am so happy with the whole experience from ordering to delivery.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

Sarah L.

Sarah L.Greater Melbourne (Metropolitan), VIC

Living la vida sofa!

published

Love, love love my new Hampton sofa! The fabric is soft and durable and the feather/foam cushions are soooo comfy. The range at Lounge Lovers is great and the prices are competitive. Would recommend purchasing based on my experience.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

Arji

ArjiGreater Melbourne (Inner), VIC

  • 2 reviews

Excellent delivery process

published

When delivering my new table, communication was great and I was kept notified of where my package was and when it would be delivered. I was very happy.
Thanks heaps!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

vK

vKSydney

  • 4 reviews

Excellent

published

I’m a return customer. Lounge Lovers have provided consistently excellent customer service and have beautiful furniture. I’ll be back, I’m sure. I would highly recommend them to friends and family.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Vasiliki

VasilikiGreater Melbourne (Outer), VIC

Best customer service, best quality best delivery

published

Online store is so easy to shop,Jenny was absolutely kind and helpful, delivery was On time. Definitely I will recommend Lounge lovers. Perfect condition and excellent quality of my unit.love it

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

Seamless experience

published

I purchased a sofa online with the help of the castle hill store . The store were in touch with me on questions I had before buying. So helpful and the best chain we service I’ve had in a long time. Defiantly will be back again soon for another purchase :)

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
See all answers

The reviewer stated that an incentive was offered for this review

Joanne C.

Joanne C.Sydney Surrounds, NSW

Beautiful pieces

published

The online store was easy to use and the customer service has been fantastic. I have ordered from Lounge Lovers several times as I love their furniture and the quality is fantastic.

Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised

The reviewer stated that an incentive was offered for this review

Great products & service!

published

Just purchased a buffet dining table and very happy. Communication for delivery was excellent and delivery men were courteous and professional. Loving our third purchase from Lounge Lovers, thank you!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Emma

EmmaAustralian Capital Territory

  • 2 reviews

Don’t buy anything here until you read this

published

I purchased six dining chairs about 2 months ago. They arrived and every one of them was mouldy and stained. I have not received a refund as they say they need to collect chairs first, but they are not arranging a pick up for damaged chairs. I have called them and emailed them several times about matter but they never respond. I would not recommend anyone going through this experience. Don’t buy a thing from these people!

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
Product Appearance Not as advertised
See all answers
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