Lovisa Online Store

This is the first time I have shopped with Lovisa. I ordered five items, and only three arrived - the three cheapest items I might add. So I checked through all of my emails (no mean feat prior to Christmas) and found nothing to advise me that my items would be sent in two packages. Then I emailed Lovisa to advise that I was missing two items and… Read more

their bot advised me that I had received all my items. So I advised the bot again that I hadn't received all my items and it asked if I wanted to be in the queue for a human response. I said yes. I heard nothing all weekend and assumed that customer service only worked during business hours, but on Monday morning I received an email asking me to rate Lovisa's customer service. This made me think that no human would be contacting me about my non-delivery. So I telephoned Lovisa. I let the customer service agent know what had happened and she responded in a bored, sarcastic tone: "It's just a bot." I get that but it was programmed by a human and the bot could have said "Our records show that you should have received all your items" rather than "You have received all your items" and it could also advise that customer service only works during business hours. Plus why am I being asked to rate customer service when I have not received any? This could be fed back to management so they can improve their customer service responses. Then the customer service agent advised me with attitude that customer service would only have received my query this morning and she would get to it later that day. So I have called Lovisa and not only is customer service rude but they are unwilling to respond to my query. So Lovisa is very much earning this one star. After I had made my online complaint to Lovisa, I continued to shop and found one of the items I had ordered from Lovisa for a quarter the price on Amazon, so I ordered some more (Christmas reindeer clips), and they have already been delivered. So, Lovisa products are low quality, it is not the cheapest store, the storeroom is obviously struggling, and customer service is a joke. But if my complaint is not resolved to my satisfaction (I.e. I get my products) I will be making a complaint to the Australian Competition and Consumer Commission (ACCC). One star over 243 reviews, indicates a poorly performing company that is consistently neglectful of Australian consumer rights.

Oh, in response to the person whose ears swelled up; I suggest only buying sterling silver or sterling silver covered with gold, or pure gold - these are the only truly hypoallergenic materials for earrings. Etsy Australia has a number of Australian sellers who offer such earrings at low prices and as they are Australian sellers you are covered by Australian law despite Etsy being an Irish platform.

The customer service I got was good online,4 star to the one lady that helped But In store (East Maitland store) I went into lovisa and the shop attendant was busy fixing her eyebrows in the mirror on the display. 1 star for actually serving I spose There jewellery is definitely not what they say it is I only wore there waterproof items being… Read more

necklace and bracelet and 3 days bracelet broke then necklace lost its gold colour within 5 days absolutely disgusting yes they did replace bracelet but it was replaced with a totally different one and the necklace was refunded why put things in description of items if it’s not true.

Had a generally good experience with them until this last time. All the other orders were sent and delivered normally; sometimes minor issues occurred. They were sorted out, and customer service people were helpful and also polite, overall. This last time it was totally the opposite. I ordered earrings and the delivery method was switched with… Read more

the Shop app. I was told this was a glitch by the first person at customer service. Then I realised that the delivery address was also not correct in the Australia Post app and called Lovisa twice more trying to understand why this was happening. The delivery time was also suddenly estimated 2 weeks from the original date. None of this was making sense, so I had made these two calls to sort it out. During these two conversations the reps were unhelpful and even rude. I was accused of entering the address wrong and that it was entirely my fault and there was nothing that they could do. They said to me they weren’t aware of what the other person said, and weren’t aware about any glitch and that I entered that address myself. Makes no sense to me. What is worse, the last call assistant repeatedly spoke over me. I asked her to please wait and she continued: even though she was aware I was not finished. She ignored what I said. I was not able to present my point due to her interrupting all the time and speaking continually over me. If this is not adequately sorted out, I will never shop with Lovisa again. Additionally, their pieces often turn green and stain. Even though this are very cheap earrings, you’d expect them to be wearable. I’ve spent maybe $30+ altogether on sales items, and I’d still expect them to be usable.

Faulty earrings but fast resolution via chat- thank you! – I made a big online order, and when received, 3 of the earring pairs broke when opening them (hoop styles)- I was rather frustrated and annoyed, so started an online chat. Within minutes, they had emailed me- I sent off the 3 photos of the broken earring pairs and they swiftly resolved the problem and issued me a full refund for the faulty… Read more ·  1

earrings. After reading the reviews, I was expecting it to be an incredibly difficult problem to rectify, but once they saw the photos, they issued an refund. My problem was resolved via online chat within 10 minutes. I am extremely satisfied with how they treat their customers when an issue like this arises (saving me having to drive to the local store after work with the faulty products)- they pride themselves in customer satisfaction. I advise anyone with an issue to jump onto their online chat and speak with a customer representative there- because I am very impressed with how swift they were at rectifying my dissatisfaction of my 3 broken pairs from a design/manufacturing flaw. Thank you Lovisa, you have restored my faith in your store!

Great experience – Don’t understand the bad reviews. I received my online order 2 days after purchase and free delivery. My 2 pieces of jewellery are beautiful , great customer service

Great customer service – There was a small problem with an online delivery product and the super helpful friendly service person arranged for a replacement without hesitation. Show details

XMAS earrings – I bought 6 pairs of xmas earrings..They arrived in a very timely fashion, ty for that. I am always nervous about buying earrings online without seeing them in person first and I have to say I am absolutely delighted with the earrings..infact I am shocked at how gorgeous they are. I can't wait to wear them at work to brighten everyone's day. Love them, tyvm :) Show details ·  1

Terrible – Bought a gold plated necklace 7 days ago. Already rubbed off and spells metallic. Everything I’ve gotten from Lovisa has lasted less than a few wears. Disgusting quality. Should be closed down.

Poor quality Body Jewellery but ok for events – Look I think you get what you pay for and generally Lovisa jewellery stocks cheap costume pieces but I was expecting more from their body jewellery. I bought a pair of stainless steel flat backs and they are irritating my ears, I’m not sure why, never had a problem before with stainless steel. I also purchased sterling silver Huggies, and while… Read more

they are not hurting my piercings they do not close very well and fall open easily. The postage and online experience was great but as the jewellery has not measured up I would not buy again unless it’s for a one off event and want something new.

Company to avoid – What a nightmare ordered 6mm rose gold surgical steel sleepers got 0.8mm. Already had them. Was told to go to a store for a refund & to order again as they promised to get it right this time. Yep 0.8mm ones arrived again. These sleepers are only available online too. They don't care or listen absolute waste of money & time. Don't bother.

Complete waste of time – I paid for express postage. I didn't receive my order for three weeks. I finally lashed out snd bought the silver heart studs. Onw was broken it wouldn't latch my sterling silver studs Pk of three were to small the silver hoops were the wrong ones and tacky the ones I received were light in weight the gold hoops were so tiny. I was at a… Read more

disadvantaged because I can't leave the house and my the..partner wouldn't have been to pleased if he knew I'd bought them. Bad mistake all round it's a shame I've been buying from louvisa since it opened at Marion Westfield's I won't buy again.

Don’t buy e-gift cards they don’t work – Tried to use e-gift card in store told they don’t work and I have to call customer service Called customer service very unhelpful and unapologetic - I now have to email and they will get back to me at some time. Shouldn’t be customers problem to sort out Show details

Same day delivery never delivered! – I ordered a hair accessory on a Thursday before 11.00am and paid for same day delivery shipping. I did not receive the parcel yet my tracking said 'order being delivered'. I had to phone Star Track, which directed me to Star Track Courier (apparently they are not related). They then informed me the parcel was not delivered yet could not ask why… Read more

the tracking said the opposite. They then organized a redelivery, which again not delivered. After lodging a refund request to Lovisa, I got an emotionless reply simply saying being refunded. I am just not impressed.

18 days and counting – Placed an order on 26 October (collection from the store). Two calls to customer service and one email later- still nothing. Customer service was unable to contact the store! I find it hilarious that yesterday I received an email asking to leave a review for the item!! Suspect that getting the refund will take forever! Show details

inaccurate shipment dates – Ordered via click and collect, received email saying it would be ready estimated by 30Oct, 4 days later still no sign of it. Rang customer support, she said it takes 3-7 business days, so why send an email with a date that has no reality of being achieved? very misleading. Show details

Terrible stuff will turn anywhere you put a piercing green – Terrible stuff will turn anywhere you put a piercing green within two weeks max i paid close to $40 for a clicker septum peircing with stones it looked beautiful but within a week my nose was in pain aching, i tried to remove it but couldn't. The metal had turned green and fused together like rust i need to use a file to be able to remove it… Read more

painfully from my septum. Along with this i ordered a nose peircing set of 6 the two with gems, lost the gems within hours and the other caused the same green as my septum. Stay far away and do not waste your money get your peircings elsewhere

Still waiting for product – Purchased an item online 4 weeks ago. Not received any information about the order. Was going to be a pick up from store. Selected their website as the ETA was 7 working days. Don't need the item anymore, as it was for a party last weekend. Emailed them to find out what was going on. They said the ETA was 2 weeks ago, but that never meant that I… Read more

was going to be able to get it by then. Pretty funny. I really thought that is what an ETA is. They could not tell me when I might be able to pick it up either. I should have stuck with eBay. If a seller does not meet their ETA, eBay will force them to refund you. I won't use this company again. They are a joke. I realised this after reading the other reviews on this site. It looks like they are failing in most departments. So sad.

Piercing wont unscrew! – I bought a very cute belly piercing, and was excited to wear it, only to discover that it will not unscrew. It genuinely will not budge. The piercing ball will not twist off, and I have tried twisting it both left and right. Honestly ridiculous, I have had it for months and have not gotten to wear it. Lovisa, do not screw the belly ball on too tight!!!!! Show details

Unwearable earrings – I purchased 3 pairs of sleepers (as a 3 for $15 deal (they are worth $16 per pair on their own)) and they are literally unwearable. The metal is so cheap that it bent while trying to put them in, and they are impossible to close while in the ear due to their design. My several years old piercings have never bled the entire time i've had them ...until i tried to put these in. I've bought better quality earrings from shein. Show details

This company is an Abomination!! Unethical!! Unscrupulous!! Irresponsible!! Unprofessional!! Shameful!! – This company is an abomination!! No wonder they have shut down their Google reviews with only 1-2 stars!! Thank goodness for Product Review.com.au!! Lovisa’s customer service ethos, trading practices, procedures and policies, are Negligent, Irresponsible, Grossly Unethical, Unscrupulous and they consistently Violate Consumer Rights Legislation!… Read more

They falsely advertise products, and try to sell faulty merchandise! They Do Not Honour refunds and returns & Do Not have a reply paid address! Customers have to return faulty or not fit for purpose items at customers’ own expense! They Do Not Reply to emails congruently, and tell customers to return online purchases to stores when all stores were closed during COVID Lockdowns!! They continue to ignore requests to communicate with a Supervisor or Manager or they Do Not Reply At All! They keep the returned products whilst not refunding customers what customers are owed and continue to deceive consumers! They obviously rely on customers not reporting them because their products are inexpensive and they figure that most people would not waste their time, so they continue to profit and trade without being investigated! However one of the many things they fail to account for is that it’s not always about the price of the goods they sell but how they conduct business and again their egregious lack of Ethical Trading and Integrity is at the forefront of this review. https://www.lovisa.com.au/pages/investor-centre This is also a link to their “Modern Slavery Statement”!! https://cdn.shopify.com/s/files/1/0023/1512/4788/files/CC-308_MODERN-SLAVERY-STATEMENT.pdf?v=1617234256 They have the audacity to publish a statement regarding modern slavery and yet they continue to do business with the very countries & organisations that make their products that are also rife in Corruption, Human Trafficking, Child Labour, etc (all in the statement)! This company, Lovisa Pty Ltd, has been reported to the NSW Fair Trading Commission and they refuse to respond to Fair Trading correspondence as well in order to avoid addressing the complaint! This is how arrogant, unprofessional and deplorable they are! They have also been reported to the ACCC. Vote with your feet good people, you deserve to be treated with dignity and respect! Do not allow this unprincipled, UNETHICAL, shameful company and others like them continue to take advantage of customers.

Shipping took a month! – I always buy my jewellery from Lovisa but i've never bought it online and since i'm in lockdown I decided to buy a necklace online. I ordered it on the 1 oct and on the same day I got an email saying it was ready to ship out and was on the way. On their website it says their shipping takes 3-7 business days, I expected delays with covid and… Read more

everything but I didn't expect it to take a month to get here. On the 12th of oct I sent in a customer message through their website asking where my order was and if I could track it, I sent this through because I hadn't received any updates on where my order was. The next day I received a reply saying sorry for the inconvenience and gave me a tracking number. I went onto tracking and it said my order had just been sitting there for almost 2 weeks, my order was ready to ship out and was just sitting in the warehouse. I then on the 16th oct received an email saying I got a shipping refund. I was refunded $13 which was the price of shipping. Also on the 16th I sent in another customer message asking where my order was again as since my first customer message I hadn't received any more info when they said they would update me. All they replied with was saying sorry for the delay and it would be her as soon as possible. Since then I just kept checking the tracking every other day and it was slowly progressing to being delivered. Earlier today I received another email saying that it was in the courier and would be delivered today. It did deliver today but I am very disappointed that it took a month.

broken bracelet – I purchased a bracelet online. It arrived in the mail and when I opened the bag, one piece fell to the floor then I removed the tape and bent the cardboard to remove my bracelet the clasp fell off before I could even get to wear it. Sent details immediately on contact form and STILL no contact from Lovisa !

sensitive cross earrings – I need help. I cant seem to get these sensitive cross earrings out there like stuck, the end wont come of, if I pull just from the back the front will ache because its sharp no matter what I do I cant get them out, I do not recommend, don't get them!  Show details