Maid2Go Cleaning Sydney
Verified64 reviews
Reviews with attachments
- +1
Paying Extra for the ‘Invisible Clean’—Maid2Go’s Specialty! – If you're looking for a cleaning service that excels at overcharging and under-delivering, look no further than Maid2Go! Hired for an end-of-lease clean, we were slapped with an extra $65 charge for "extra effort" on areas like the stove. Thought cleaning behind the stove was part of the job? We did too. Still, we paid it anyway, hoping for peace… Read more
of mind amidst the chaos of moving. Spoiler alert: that extra effort never showed up.
The cleaners missed key spots, which meant a re-clean. Annoying, but what really takes the cake? They charged us for "extra effort" on areas they didn't even clean. The kicker is you can see they kinda cleaned around the area they slapped the $65 price tag on. But nope, not much effort there. See for yourself in the "after clean" photos attached. That's some next-level underhanded business practice. We called them out, but they flat-out refused to refund the $65 for work they admitted wasn’t done. Charging for invisible services, anyone?
Communication with them was like chasing a ghost—vague answers here and there, but nothing concrete. After a frustrating series of emails, the result was the same: money down the drain and a barely passable clean.
If you enjoy paying for services that don’t happen and being left in the dark by customer service, Maid2Go is your dream come true. For everyone else, save yourself the hassle and go with a company that actually finishes the job—and doesn’t ghost you when you ask for a refund!
Recent reviews
Monty is the best cleaner I have had, such attention to detail and a truly lovely person. Signed her up for regular cleans and have never been disappointed. So so happy.
I had a wonderful experience with Team Monty that came to clean my house. They were so lovely, friendly, and did a wonderful job. I really appreciate you ladies. I would definitely book you again. Highly recommend.
The cleaners were professional and good but turned out I got charged more. I was also pushed to book an hourly service while the online package had a fixed cost. I understand the business needs to make money but being unfair to maids and customers is not the way to do it. Will go direct next time.
I was very happy with the ease of booking service through Mark. Being kept informed and also the flexibility, on short notice, to clean my propsrty on the Weekend. The cleaner Monty was very thoroigh and pleasant mannered and adding extras was no fuss.
Really happy with the service. The cleaner did a thorough job. He was punctual, professional, and paid great attention to detail. Would definitely recommend his work.
We couldn't have been happier with the work done by Sugianto. He was excellent and did a fantastic job on our bathroom. We were extremely happy with the job he did on the oven which had been left in a disgraceful state by the previous owner.
Very happy with Kent and Chin. Punctual, friendly and very efficient. They have removed stains that I thought would last a lifetime and have been a great help cleaning areas that I struggle with these days.
Jeppry and his team were extremely professional. The cleaning was spotless. The apartment was even cleaner than when my roommate and I moved in. Thank you guys so much.
I recently used maid2Go cleaning service and was thoroughly impressed from start to finish. Their response was prompt and professional, and they were kind enough to accommodate my booking even at the last minute. The cleaning staff did an outstanding job — every detail was taken care of, and they continually checked in to make sure nothing was… Read more
missed and to see if there was anything else I needed. Excellent service and attention to detail. Highly recommend!
Maid2Go had exceptional communication. I booked the night before and didn’t expect anyone to be able to come and attack our dirty house. Belinda came on time at midday and worked and worked and worked. The house looks and feels great. She was a very kind, meticulous and motivated cleaner. She spent hours fixing our place and didn’t leave until the job was done. ✅
I booked Made2Go for a simple initial clean of my brand new apartment, which had just been completed off the plan and never lived in. We had just finished our final inspection, and everything was spotless and in pristine condition — all repairs had been done, and I even had photo evidence to prove it. As I’m currently pregnant and unable to do… Read more
the cleaning myself, I trusted Made2Go to handle a light clean before we moved in. I personally welcomed Carla and her team into the apartment, gave them clear instructions, and then left them to complete the job.
When I returned, I was extremely disappointed. Not only was the apartment not properly cleaned — with visible dirt still on the floors — but there was also noticeable damage to our beautiful new wooden floorboards. Despite my photographic evidence showing the condition of the apartment days prior, the team completely denied any responsibility.
To make matters worse, Made2Go refused to send a different team out to clean, insisting that Carla’s team return — which I did not feel comfortable with after the damage and lack of accountability. Ultimately, I had to give up on having the floors repaired or the job redone just to secure a refund.
Very disappointing experience for what should have been a simple, stress-free service.
Find out how Maid2Go Cleaning Sydney compares to other House Cleaning Services
Know better, choose better.
My cleaner is the nicest man. He goes above and beyond each week and is reliable and I never feel unsafe leaving him in my apartment while I take my dog out each Sunday. He even folds the paper towel into flowers like it’s a hotel. It’s so helpful having their service every week. The best cleaners I have had. Ever!
Can’t thank our cleaners Tsengel and Eeny enough! The job they did was beyond wonderful. Moving into an old house there was a lot of cleaning to do. The ladies didn’t miss a spot and let the place sparking! The booking service was very easy and the customer was greats highly recommended to anyone looking for top professional cleaners!
Maria & Camila has done another great job in getting our home sparkling clean. They are replacement cleaners that have come twice, while our regular cleaners are away and we felt very comfortable with them from the first meet. They are friendly, efficient, discreet and thorough. Highly recommend these two lovely ladies. Show details
Amazing service! So quick and easy to book and have cleaners at my place. Maria and Camila serviced my apartment and it’s spotless and gleaming. They did an amazing job. Couldn’t recommend more highly
Definitely recommend. The cleaner was so friendly, arrived on time, and worked so hard. The unit came up a charm! Thank you!
Great system Great customer service Great clean All done with an easy system
Really helpful cleaner nice guy good worker and place looked great thank you
Very good and fast service would recommend again to anyone.
I would highly recommend and use again! Thanks so much
Find out how Maid2Go Cleaning Sydney compares to other House Cleaning Services
Know better, choose better.
EFFICIENT AND THOROUGH, came on Time and got to work straight away
Very thorough, really impressed with the clean - especially the oven. Great attention to detail. Thank you!
Jenny was fantastic and did a great job in cleaning our house.
Excellent cleaning service. Thorough and attention to detail is second to none.
The work they were contracted to do was done to a high standard and they were helpful in undertaking a few extra jobs which was excellent. Very Happy
Excellent job. Efficient and pleasant to deal with. Would use again
Really happy with the quality of the service and the cleaning. Cleaner was efficient and professional.
1st time deep clean which is good but I just checked the deep clean list that there are few items are not cleaned like doors, cobweb and etc. but overall is ok.
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Ricky, Thank you for taking the time… Read more