Maid2Match

I received a voicemail from this company about a job opportunity. I returned the call four separate times over the following week but never received a callback, despite being told someone would contact me. I've since been informed that the position has been filled. I understand that roles are competitive and someone else may have been the better… Read more

fit, but what I find disappointing is the lack of communication. If you're telling applicants you'll call them back, it's only professional to follow through, even if it's simply to let them know the position has been filled.

Good communication and courtesy go a long way, and unfortunately that wasn't my experience.

This is an outstanding cleaning service.Michelle always goes above and beyond and does an exceptional clean.I have had support workers and visitors comment on how lovely and clean my place is after Michelle has completed her fortnightly cleans.Very very happy with this service! Show reply

Maid2Match made our lives so much easier, especially with work and kids. Their service was always amazing and friendly as well. Very professional team with a consistent team always attending. Highly recommend them to anyone with a busy lifestyle and needs support for cleaning. Show reply

This is a follow up to my earlier reviews for Maid2Match, and the service continues to be outstanding. Laura has been looking after my weekly cleaning for a while now, and she consistently does a brilliant job. She is thorough, professional, and always leaves my home spotless. The small touches, like folding the end of the toilet paper into a neat… Read more ·  1

triangle, make the place feel like a five star hotel.

I also want to acknowledge how well Maid2Match handled a recent incident where an expensive bottle of aftershave was accidentally broken during a clean. Even though I told the cleaner not to worry, the team contacted me shortly afterwards and offered a full reimbursement. Their care and accountability reinforce why I keep choosing Maid2Match.

Five stars again.

Have been using Maid to Match for the last 2 years. They are responsive and reliable, and their cleaners are always pleasant and helpful. We are happy with their service. Show reply

Lovely on the phone but totally unreliable They promised to get a clean done for my son's house who is getting married the next day. We waited around for hours and had to call numerous times to get an update. In the end they didn't turn up at all. So on top of the wedding stress they added an extra layer of stress and making us waste huge amounts of time.

I arranged deep clean service by phone . Was advised an email would follow within 45min with detail agreed , time and date of service . As nothing received I sent email with terms agreed ( particularly as at least two reviews reported unreliability of arrival ) No response . No one turned up on date/time agreed . 3 follow up emails did not… Read more

receive the common courtesy of a response . Take great care dealing with this firm Des Trigg des@destrigg.co.nz

I am an NDIS client. My co ordinator organized this mob to come and clean for me weekly. A bunch of paperwork has to be signed, a service agreement has to be signed and lodged... what a waste of time. They didnt turn up for the first clean and wont be turning up for the second clean either because the cleaner has issues!! ([Name Removed] words) I… Read more

think Maid2Match is the issue. I have read their previous reviews and they have been at this a long time doing the same thing to their clients. How disrespectful to the disabled can a company be? Do not engage this company, you will be exhausted from the run around and still have to clean for yourself. I do not recommend in any way.

I recently engaged this company for a one-time house clean and was so impressed with the results! Ashleigh was lovely. She arrived on time, her work was excellent, and it was such a relief to come home to a sparkling house again. ✨ On the basis of this experience I have now decided to engage M2M to clean my house on a regular basis. Show reply

We are NDIS clients on the Sunshine Coast and would not recommend this company. M2M have cancelled cleaning appointments half a dozen times for various reasons, often at short notice. It's got to the point where we think they don't want to do us. We do alot of furniture moving to facilitate access. Our support co-ordinator has removed them. It's not right they do this to the vulnerable disabled part of the community. Show details

From the first time I contacted Mais2Match I have had a very good experience. I have been very pleased with the cleaning service by the staff member of Maid2Match. Her attentiveness to details and requests needed have been exceptional. I have no hesitation in recommending this organization. Colonel Light Gardens. South Australia. Show reply

Destiny's attention to detail has excelled. I have found her to be extremely helpful and concise with her cleaning methods. I can only offer praise for her efforts. Show reply

Unreliable and disorganized cleaning company who struggles with basic communication. I booked a flat rate cleaning service along with an extra deep clean of my oven for Tuesday morning. However, the first cleaner assigned to the job arrived an hour late and claimed he hadn’t been provided with the proper cleaning chemicals to do his job, only… Read more

arriving with a mop and vacuum. I contacted the customer service team and they rescheduled me for the cleaning the following morning, Wednesday. They assured me that my new assigned cleaner would arrive fully equipped with all the necessary materials for the job.

The next morning, I waited an hour, but the new cleaner never arrived. I then checked my Maid2Match account and discovered that my cleaning had been rescheduled to Thursday morning without any prior notice. No call, no SMS, no email. Absolutely nothing. Once again, I contacted the customer service team as I was not informed of the changes beforehand. They claimed that my new assigned cleaner’s car had apparently broken down that morning and couldn't provide another cleaner to cover her. The lack of communication and logistical failure on their behalf has caused me a lot of stress these past two days.

I'm genuinely disappointed with the service Maid2Match provides its customers. It has left a poor first impression on someone who was looking to become a new repeat customer. I anticipated a reasonable service given what I paid, but those expectations weren't met. It’s also important to note that the company places your funds on hold before the service is completed, which makes it even more frustrating when their cleaners show up empty-handed unable to do the bare minimum or if they don't even show up at all.

The only redeeming aspect of this experience was the kindness and empathy shown by the friendly Filipino customer service ladies over the phone, who were incredibly helpful throughout this frustrating situation. However, unless this company starts to hire dependable cleaners and significantly improves their communication with customers, I will not be using their services again and will advise others to steer clear as well.

Today is the fifth cancellation or no-show in a row. Each time we’re told that there are no replacement cleaners and we’ll have to wait until our next regular booking, and voila, that gets cancelled too

Ali from Maid2Match Brisbane performed a clean on my house after a previous poor clean by another cleaner. She spent 7 hours correcting what was not done in the first clean. She worked incredibly hard, paid great attention to detail, and at the end of it my house was sparkling. Ali did a magnificent job and I was delighted with her work. Thank you so much Ali! Show reply

As an NDIS participant with a disability I have very negative experience with this company. The attitude of the cleaner was spiteful and vindictive and would turn up whenever they liked (not at the scheduled time). I would never recommend the company as they were uncooperative and kept cancelling the scheduled cleans and did not have anyone to… Read more

replace the absent cleaner which left the disabled man without any support for at least a month at a time.

Don’t book them if you actually need the clean done by a specific date - I had a clean booked in for weeks for an event and just hours before they were due to arrive they said they couldn’t come. This is after they had taken the funds out of my bank account, and of course still waiting for those funds to be returned. They say this is “rare” but… Read more

you only have to read a few of these reviews to find they do this all the time. Terrible customer service, would not recommend

Wouldn't waste my time with them again – A cleaner was apparently sick on the day of the appointment and yet they couldn't find any replacement cleaners to cover the shift. They didn't notify me until a few hours before the scheduled time. It was originally supposed to be yesterday but apparently they couldn't even get anyone to clean then either. They then offer a clean 6 days later,… Read more

when it's no longer required. First and last time I deal with this joke of a cleaning company. I'll be using other cleaning companies going forward.

Disgusting - don't waste your time or money – Where do I start... My friend, whom has a disability, hired made to match as a part of their ndis plan to assist with regular weekly cleaning. The first visit was amazing, their cleaner was efficient and had great attention to detail. Unfortunately after that, it all went down hill from there. Last fortnight they called 2 hours before the… Read more

cleaners shift was due to start saying she wouldn't show up as she had something come up.

Fast forward to Monday last week and this time 3 minutes before she was due to show up, they called to say she could no longer continue a service due to personal reasons. However, they had availability for someone to come Thursday morning starting between 8 and 8.30. He arrived at 8.47 was booked for two hours but didn't leave until 11.10am.

Come Thursday morning, we gave the man who came to clean the house a list of things to do.

This list included: Dusting the tv and surfaces Cleaning the toilet, shower and sink Vacuuming and mopping Cleaning the windows Cleaning the microwave And wiping the switches and handles Dusting skirting

For a three bedroom house, we thought this reasonable to complete in two hours of not, most of the jobs.

It took him 15 minutes just to bring 3 large boxes worth of cleaning products after being shown this list, inside.

1. While he did clean parts of the bathroom and toilet, he spent over an hour doing what should have been a 15 minute job. And that was doing the bath tub, and shower screen, sink and nothing else. 20 minutes of the total hour was spent in the toilet alone with the door shut. The toilet bowl is still dirty. 2. He then proceeded to clean the gas stove with bleach - something my friend is highly sensitive to due to her disability and heightened sense of smell. He was not asked to clean the stove at all as they have animals as well. 3. He then proceeded to move items, wearing the same gloves he had scrubbed the toilet and stove with and used bleach with, items such as a syringe for their dogs daily medication which they can not longer use now. Again, he was not asked to do sills where the syringe was located. 4. The shower towel, pillows, bedding and their pj's were also adjusted and the bed made, wearing those same gloves that had cleaned the toilet and handled bleach. 5. During mopping, the cleaner went around items not under them, the same as vacuuming. Things like a vacuum aren't hard to move. 6. The cleaner spent over 10 minutes and dare I say more in the toilet, and I'm the living room texting on his phone and ducked to his car after cleaning the bedroom for no apparent reason other than we suspect to steal something and put it in his car. 7. Due to the unbearable fumes caused by excessive spraying and by excessive I mean over 20 sprays in the small bathroom for the bath the screen and the vanity alone ( even their partner who cleans, thought the spraying to be excessive), and sure to the bleach, my friend and I were forced to relocate the animals outside and sit outside her house for over four hours on a cold rainy day, with the house windows open to try to get rid of the smell. 8. To add insult to injury, we have sought an apology and for the syringe to be replaced and the notebook the cleaner took to be returned, however we have heard nothing.

How they treat the most vulnerable (and high paying) people in society like this is disgusting. They seem to be after your money and then when something goes wrong they spit you out without an inch or care or accountability. There's no surprise they won't call them back.

Not happy – Not happy with the service at all from this company they talk to there manager about U behind Ur back they lie and unreliable I used to like this company until recently when they are now bullying me to do something I can't afford

Not reliable – Cleaners when they do turn up( which they keep cancelling) are a barely average worker and I am not satisfied at all would not recommend this service

Great House Clean – Kenzie delivered a clean which was exactly what we requested. It was done to the highest standard and she didn't miss anything. Very glad to have engaged M2M and Kenzie! Show reply

Looking forward to a clean house – I look forward to coming home after Kenzi has cleaned. Washing done, folder and new load on, kitchen clean place vacuumed. They even brought my bin in before leaving. Show reply

Above and beyond – Paris always does a flawless job of my unit, she has high attention to detail. My bed is always made with minimal creases and she also folds the toilet paper like arriving at a hotel! Show reply

Cleaning review – I am impressed with this company. They bring in their own cleaning products. My cleaner is always on time and hard working. I even received a message when she was sick and got a fill in cleaner for that week. She is a friendly person, makes conversation with my children and the dog even enjoys her company. Show reply

My house looks fantastic with help from McKenzie – Thorough, takes the initiative, always asks questions to determine if she needs to include additional things, friendly, punctual Show reply