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Masterton Homes

Masterton Homes

4.1 from 683 reviews

Reviews

(437)
(90)
(21)
(27)
(108)
  • Build Stage
    • Post-Construction (125)
    • Pre-Construction (43)
    • Mid-Construction (16)
  • Customer Service
    4.4 (137)
  • Site Admin
    4.6 (94)
  • Timeliness
    4.2 (101)
  • Structural Integrity
    4.6 (74)
  • Plumbing & Waterproofing
    4.5 (75)
  • Electrical & Lighting
    4.7 (75)
  • Flooring
    4.6 (73)
  • Transparency
    4.3 (101)
Pete

PeteHunter Region, NSW

  • Verified customer

Awesome house

published

Richard and the team were thoroughly professional throughout the whole build. Great workmanship and quality of build outstanding. All touchups had been executed. Cost pre and post was spot on. If anyone was tossing up to build with Masterton Homes, my advice would be to go for it....you will not be disappointed.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Masterton Homes
Masterton HomesMasterton Homes
Rod Taylor

Rod TaylorSydney, NSW

  • Verified customer

A fantastic build, very nice people to work with

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Masterton Homes
Masterton HomesMasterton Homes
  • Verified customer

excellent support

published

Excellently managed build our house Start with pre construction jade helped me go smooth.

While construstion face Janie Issa helped me very good something i have question.

Mark Coy is excellent supervisor He nealy every day on site checking and e-mail report every week and phone, end up completed my house looking great.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Masterton Homes
Masterton HomesMasterton Homes

The reviewer stated that an incentive was offered for this review

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Laura238

Laura238Sydney, NSW

  • Verified customer

Beautiful build

published

Thank you Mark Coy for being my site manager, & Janie Issa, I couldn't have managed without your guidance. The build is better than I imagined. Minor hiccups with the shelves in laundry & butlers but Mark sorted them out for me. I explained that it was agreed on during the Colours selection. Mark had to get them ripped out & re-done as how I had envisaged it. Perfectly executed. I had a meltdown but both Mark & Janie soon sorted it out. Great work!

Customer Service
Transparency
Timeliness
Build StagePost-Construction
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1 comment
Masterton Homes
Masterton HomesMasterton Homes
Steve

Steve

  • 3 reviews
  • Verified customer

Do yourself a favour and visit Masterton Homes

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Masterton Homes
Masterton HomesMasterton Homes
Hunter Cello

Hunter CelloHunter Region, NSW

  • Verified customer

Wonderful finished product

published
Customer Service
Transparency
Timeliness
Structural Integrity
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Masterton Homes
Masterton HomesMasterton Homes
  • Verified customer

Our Home

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateOctober 2019
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1 comment
Masterton Homes
Masterton HomesMasterton Homes
  • Verified customer

Experience on Masterton Sale Process

published

Our experience with Masterton has been rewarding. We learn a lot re the designs and the processes for knock Down / re-build from the New Home Consultant Quan. He is very knowledgeable in the designs and always explains everything in great details, and is very helpful in answering our queries. He is extremely patience in accommodating our needs despite my wife has been constantly making changes on the design and providing professional advices all the way. I have no hesitation in recommending Quan to any potential customers.

Customer Service
Build StagePre-Construction
1 comment
Masterton Homes
Masterton HomesMasterton Homes
  • Verified customer

Professional, fast and high quality

published

Our builder, Mark Coy, was fantastic. He was well mannered, efficient and helped build a great family home. The quality of the home was good, with any requested repairs fixed before keys were handed over. The final cost was slightly (10%) above our expectation due to our selection of extras.

Build StagePost-Construction
1 comment
Masterton Homes
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Vinny

VinnySydney, NSW

  • Verified customer

Good build quality and service

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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1 comment
Masterton Homes
Masterton HomesMasterton Homes
Linda

LindaSydney, NSW

  • Verified customer

Masterton Sales Process was excellent

published

Our experience so far with our Masterton New home Consultant Quan Dao has been excellent. Always extremely helpful and happy to answer any questions about the design and process involved. We have been making changes all the way and nothing has been too much of a problem. He has kept the process simple and has accommodated us as much as possible. I would definitely recommend Quan and the Masterton team.

Build StagePre-Construction
1 comment
Masterton Homes
Masterton HomesMasterton Homes
  • Verified customer

Warranty team at masterton

published

I had a minor issue at home, so I contacted the warranty team to check if warranty is still available on the product. The warranty coordinator did not respond to my email or follow up emails for two and a half weeks. I then contacted the customer care team who were excellent in passing on my concerns to the warranty manager. The warranty manager provided me prompt assistance right away and found a quick resolution to my issue. Moving forward I am hoping to see that the warranty coordinator’s respond in a timely manner to the customers.

Customer Service
Timeliness
Build StagePost-Construction
1 comment
Masterton Homes
Masterton HomesMasterton Homes
  • Verified customer

Great build quality, good service.. Job No: 2014518

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Masterton Homes
Masterton HomesMasterton Homes
  • Verified customer

Couldn't be happier from start to finish!!

published

Exploration & Planning with beautiful Lyn S was done with minimum stress or pressure, even after many, many visits to display centre for more & more information. So helpful with options during design.

Richard Price, assisted by Nicky kept us well informed of progress, expected timelines &any issues that affected the plans during construction.

Even Trades/subcontractors spoke well of company and were accommodating during site visits

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Masterton Homes
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Dominic Alau

Dominic AlauSydney, NSW

  • Verified customer

Job number 2014161

published

We are happy with Mark Coy and Janine Issa for being very professional in executing their roles during the process of constructing our home.
We will recommend Masterton Homes for our friends and family members to build with Masterton Homes and have Mark Coy as the supervisor because he is very approachable, supportive and can follow up matters within a short period of time.
The initial process was very frustrating but when it reached hands on stage it was very interesting with the kindness and encouragement from Mark Coy .

There was no major issue that ended unresolved with our home construction process.

Customer Service
Transparency
Site Admin
Timeliness
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2019
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1 comment
Masterton Homes
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WHWang

WHWangSydney

  • Verified customer

Quan Dao provides exceptional service in Sales. Happy customer!

published
Customer Service
Transparency
Timeliness
Build StagePre-Construction
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1 comment
Masterton Homes
Masterton HomesMasterton Homes
Lithika Vinu

Lithika VinuSydney, NSW

  • Verified customer

A very happy Client :)

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2019
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1 comment
Masterton Homes
Masterton HomesMasterton Homes
Narelle R.

Narelle R.Illawarra, NSW

  • Verified customer

Mitchell Dawson from the Nowra display village has been such a help to us he goes above and beyond

published
Customer Service
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Site Admin
Build StagePre-Construction
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1 comment
Masterton Homes
Masterton HomesMasterton Homes
Belinda and Jeff

Belinda and JeffHunter Region, NSW

  • Verified customer

Happy customer from beginning to end

published

We built in the Hunter and from the beginning when we met Lynne from Thornton display homes she was/is an absolutely awesome consultant, she knows her stuff and was always helpful and willing to take our calls and emails. Same with shaylee at the display homes she was very helpful with anything we needed too.
Then we went into construction phase and had David at the beginning which the build was smooth, but did have some slow periods. David left Masterton towards the end of our build, then Scott his manger took over, the build did speed up and coasted to the end. Nikki was our construction coordinator through the construction, she was good too.
We are happy with our build and would build again with Masterton. We built the Palladian.

Customer Service
Transparency
Site Admin
Timeliness
Build StagePost-Construction
Construction End DateDecember 2019
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1 comment
Masterton Homes
Masterton HomesMasterton Homes
  • Verified customer

Sales and design.

published

Mitchell Dawson, so accomodating and patient answering my many questions happily and having plans altered numerous times. Mitchell at the Nowra location goes above and beyond to ensure that you are happy. His suggestions and advice an absolute blessing in our first ever build. I can’t thank Mitchell enough. Thankyou Mitchell :)

Customer Service
Transparency
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Build StagePre-Construction
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Page 1 of 35

Questions & Answers

Robert D.

Robert D.asked

Good morning,
Looking for assistance. The recent rains, which has been the heaviest and most since we moved into the new house has revealed water leaking in the ground floor ceiling near the wall where the tiled roof butts up to exterior wall of the upper floor. This is a home that we had handover from Masterton in February 2017.
Have tried to contact your Head Office several times but the phone rings out.
What are our options to have the problem rectified?
Can send photos, construction job number and contact details if required.
regards,
Robert

2 answers
Masterton Homes
Masterton HomesMasterton Homes

Hello Robert,

We're sorry to hear of your situation, and would like to get someone to look into it for you ASAP.

Can you please email your job number to customer.care@masterton.com.au?

Unfortunately due to the rain, there's been significant road disruption and closures around our head office, which has resulted in staff being unable to arrive this morning. This could be why the phones went unanswered - we apologise for this inconvenience.

Kind regards,
Masterton Customer Care

Robert D.
Robert D.

Thank you, I will Email the details.
regards,
Robert

Octavian O.

Octavian O.asked

Would homes built by Masterton in the 80's have any asbestos?

1 answer
Masterton Homes
Masterton HomesMasterton Homes

Hi Octavian O,
Thank you for contacting us.

We are aware that from the 1940s-1980s materials used did contain asbestos. However, unable to confirm an exact date when the transition occurred to non-asbestos products. We would recommend that you engage a professional to conduct an inspection and Building Report on your home to ascertain the presence of any asbestos that may be present. We hope this helps.

Regards, Masterton.

AngeloM

AngeloMasked

Hi Masterton,

I am currently in the process of trying to find a builder. I've seen some I like.

If i'm not happy with something in the contract am I able to amend it? Add and/or take things out? within reason of course.

1 answer
Masterton Homes
Masterton HomesMasterton Homes

Hi Angelo,

Thanks for reaching out! Looking for a builder can be equally exciting and daunting, so we hope this helps (and that we're on your shortlist!).

We use the standard HIA NSW Residential Building Contract for New Dwellings, so we are unable to make changes to that document. However in regards to making changes to the design and inclusions/upgrades prior to the contract being signed, then absolutely you can add/or take things out. This is part of the tender process, and one of our New Home Consultants are best to chat to about it.

If you would like us to put you in touch with one of our experts, just send an email to customercare@masterton.com.au with your contact details, what area you're building in and we'll be in touch.

Good luck!
Masterton Customer Care

Get an answer from our members and Masterton Homes representatives

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