Masterton Homes
- masterton.com.au
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- Award Winner NSW 2023
1,446 reviews · Statistics
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- Pre-Construction (294)
- Mid-Construction (67)
- Post-Construction (595)
Masterton Homes is a ProductReview.com.au Awards Winner for NSW 2023. Learn more
Getting into our new home.
Our journey started out in March of 2022 looking for our new home and made the decision to go with Masterton due to many factors and one of them being a floor plan we liked with a minor addition of extending the width of the garage.
During the process from July 2022, we were working with Alicia on some of the building options and I must state also that her efforts made this project to be as efficient as possible.
Fast forward to Feb 2023 is when our knock down occurred with a full handover of the block in February. Works commenced not long af
- Build Stage: Post-Construction
- Construction End Date: November 2023
Well done Rakesh. Masteron there is room for improvement in the tender process.
We are at pre-construction post tender deposit stage. We have been dealing with Rakesh Broota (New Homes Consultant at Marsden Park Display). Rakesh has been very prompt with responding to our queries and worked with us on a number of challenges for the build for that I commend him. Rakesh has also been helpful with navigating the mediocre processes Masterton have.
The tender stage with Masterton is mediocre after the main tender there are multiple tender variations which come back with missing or inaccurate or conflicting details the first te
... Read morender variation took more than 2 weeks to come back and was not accurate. Masterton also do not provide any updated drawings of the build to reflect the updated tender which then makes working out what is in the tender and multiple variation documents a nightmare to work out. Masteron's (and other builders) also have a very inefficient process to pick external colours and materials. they want 'colour consultation' to be done before BASIX can be applied for however, the color consultant wants you to pick all of the colours before this appointment. There is no consultation and the only assistance we have received is what Rakesh has provided us. The service personnel at the PGH and Austral can only give very general information and all aspects of what bricks, facade changes etc have to be done via a tender variation with Masterton. because pricing is not known to the consultants it becomes difficult to determine what is and isn't in the budget in terms of facade upgrades. We chose Masterton because of it being a big builder in the industry and because of Rakesh's willingness and commitment to customers. Commendment to Rakesh that he shows dedication and commitment to his customers. For Masterton there is immense opportunity to make the building and in particular the tender process far more easier and efficient for the customer and in turn less costly for Masterton and end consumer. Cost of tender is on par with other builders.- Build Stage: Pre-Construction
Customer support was fantastic!
Our pre-construction consultant, Gina, was always going over and above to help us move forward with our build. She was so helpful and a pleasure to deal with, even when I was annoying her with way too many emails!
- Build Stage: Pre-Construction
Pre construction stage
Our property is on an overland flow path. Kristian was transparent and upfront with associated costs. He was very knowledgeable and answered all our questions with detail and clarity. Excited for the next stage.
- Build Stage: Pre-Construction
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Excellent Sale Consultant
My wife and I had the pleasure of having Rakesh Broota as our new home consultant.
We plan to knockdown and rebuild our current home in Baulkham Hills, we spend a lot of time to compare builders and we found Mastereon home is most transparency in Option Upgrade price and it has most standard inclusion. (Ultimate Inclusion).
Rakesh is very helpful and professional. We have a lot of concerns and question, Rakesh always address promptly and professionally and give us a lot of profession advice. He can give us estimated price when I want some option extra. (the price is close to the actual price in tender. ) We now have everything we wanted in new home and within our budget.
- Build Stage: Pre-Construction
Great service
Build complete and have just moved in to our new home. Exceptional service provided by Korina Prior (construction team) and Wesley Young (site supervisor).
All enquiries or issues were handled promptly and professionally along the way.
Happy with our new home.
- Build Stage: Post-Construction
- Construction End Date: November 2023
OUR BUILD
Wes Young was a delight to deal with, his attention to detail and fussiness of the finished product was highly valued. He was always helpful and polite. Prior to Wes our supervisor was Andrew Meadowcroft also a delight to deal with.
Korina Prior was also lovely to deal with, she expedited all our enquiries promptly and efficiently.
The quality of the build seems to be excellent, but as we are yet to move in we haven't spent enough time there yet. Prior to Korina we had Sarah Rawiller and Angela Underwood who were also excellent to deal with.
Cost was fixed, we knew the variations so cost came out as expected.
- Build Stage: Post-Construction
- Construction End Date: November 2023
Pre-Construction Experience with Mimi
Our Pre-Construction journey was scary to begin with but the guidance and support of Mimi our confidence grew with every email received. Mimi was always professional , proactive and a wealth of knowledge throughout the whole journey. As we live in Victoria the support she provided has been invaluable and we are sad that we are leaving her but excited we are now entering the construction phase.
- Build Stage: Pre-Construction
Ramsey Saba and Angela Underwood
Ramsey joined our project in late August, and has really turned things around. Our job had been seriously delayed and off track. We had experienced significant delays through pre-construction and the first half of our build. Ramsey and Angela have worked tirelessly, and with great rapport, to overcome the delays. More has been achieved in the past 2 months than the previous 9 months, and we are on target to move in soon. The quality of Ramsey's work, and his availability and responsiveness to clients is second to none. Angela has also been available and responsive to coordinate the construction and always helpful with answers to our questions. It hasn't always been a smooth journey, but we are very happy with the way we are finishing.
- Build Stage: Mid-Construction
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Ramez (Ramsey) Saba and Angela Underwood (Customer Care Coordinator) are an outstanding team.
Our site supervisor - Ramez (Ramsey) Saba and Angela Underwood (Customer Care Coordinator) are an outstanding team.
We are thrilled to have Ramsey managing our project. Ramsey is clearly an industry leader in his field. In addition to being an amazing human being, Ramsey's ability to provide quality, considered communication (both verbal and written) on a regular basis to guide us through the project lifecycle has been exemplary. His commitment to customer service and to 'go above and beyond' to get the job done has been a clear standout for o
... Read moreur project. Coupled with his quality communications skills, Ramsey clearly has a thorough understanding of the design and construct process. Ramsey is diligent, forward thinking and has pride in the product that is being delivered. Ramsey clearly aligns with the ‘Why Masterton’ values. In our opinion, Ramsey is Masterton's best asset. For the record, this is why we originally signed a contract with Masterton, because we believe they had a point of difference to others in the market.- Build Stage: Mid-Construction
New home is perfect for our family
Our new home was completed in October 2023. The construction and supervision team did a fantastic job meeting our needs and expediting the last stage to help us get in to the home within our required time frame. Special mention to RS, the supervisor and JI from the construction team. RS was in regular communication, always did what he said he would do and was able to rectify any issues or concerns we had along the way. JI is a brilliant communicator, responsive and oriented to getting solutions rather than problems. The quality of the workmansh
... Read moreip was largely good, with only a few minor concerns and delays that were rectified along the way. Despite some challenges during the planning and pre-construction stages, which caused delays, we were highly satisfied with the outcome.- Build Stage: Post-Construction
- Construction End Date: October 2023
Great Construction Progress - Thanks Ramsey and Angela
I am writing to express my gratitude and satisfaction with the outstanding work of Ramsey (Site Supervisor) and Angela (Construction Service Co-ordinator) in helping us with the construction phase of our build with Masterton.
Ramsey only started with Masterton recently, but in the short time with the company, he has shown the ability to deliver on his commitments. He has kept us well informed throughout the process, even managing to find time to keep us informed despite the new arrival in the family. It has given us a greater degree of confid
... Read moreence to be guided through the process by such an experienced supervisor. Every day we drive past our property, we see great signs of progress. Angela has been extremely efficient in all her communications and co-ordination of activities with us. She has guided a couple of first time builders through the construction process really well and has been a joy to work with. Emails and phone calls have been answered in a very timely and polite manner. Together, Ramsey and Angela's dedication and wealth of expertise has played a pivotal role in getting our home build back on track. Their communication throughout the process has been concise, clear and timely, keeping us well-informed and involved at every stage. Their commitment to excellence has been evident in the quality of work delivered and have exceeded our expectations so far. They have definitely put us back in a position where we are glad to have chosen Masterton to partner with, for our home build. Thank you for all that you have done to date.- Build Stage: Mid-Construction
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Run, don't walk
Your sales consultant will tell you that your build is very important for Masterton, when you question all the missing details and duplicated charges they'll tell you 'no one has ever asked that question before'. Your sales consultant will lie profusely.
Also lies are the constant stream of fake reviews posted on product review since around 2018 when Mastertons service started going downhill but productreview star ratings shot upwards. You can tell the fake ones easily, they follow a template along the lines of 'Masterton's service was as proi
... Read moremised, and our Sales Consultant [insert name here] was exceptional' (they are provided a list of staff member names to publish fake reviews under). These are the questions you need to ask if it's not too late - ask for a copy of the contract including special conditions - ask what stops Masterton putting the job on pause during the validation period and then arbitrarily repricing it? hint: your sales consultant will spin the standard line that they will never do that 'to protect their reputation', but this is exactly what they do. - what will be the ratio of builds to supervisers. Ours has 25 custom jobs on the go and spares no attention to each job The quality of our job is crap and the trades say it has to be like that because they are the lowest paying of all builders, they can't spend any time to do jobs properly.- Build Stage: Mid-Construction
I Expect; Delay, No Communication and more Delay
This is my 2nd project with Masterton. The 1st project, which is still under construction (November 2023) is a chaotic mess. Customer service, specifically the Duplex Specialist [Name Removed], was superb, BUT, from there it is swiftly downhill. Spend nearly $2M dollars and expect this……
- Build Stage: Pre-Construction
Hi Mike,
Thank you for reaching out and providing your feedback.
... Read more We have reached out to the team in regards to your second duplex and have been advised that you have been continuously contacted and been kept updated whilst we await council approval. In regards to your first duplex currently in construction we understand that your site supervisor has been in constant contact and we anticipate to deliver your duplex within the contractual timeframe. Should you have any questions or concerns please feel free to reach out to the Customer Care team – customer.care@masterton.com.au Warm Regards, Masterton Customer Care
Exciting times with Masterton Homes
We are at the mid construction stage. Bricks are up and roof to be completed this week. As we are gearing up for Christmas. My site supervisor (Ramsey Saba) is quick to speed things along, knowing tradies historically takes some time off during the festive break. Ramsey is not afraid to deal with problems head on. Some companies restrict their site supervisor or project manager to get the job done. Ramsey will fight for his clients and put his clients first. Ramsey really cares for his clients and the builds that he takes on. He basically works
... Read more 15 hour days and even checks in on the job site during the weekends and frequently calls on the weekend with an update. Prior to Ramsey coming on board. We were getting worried. It didn’t appear that anything was happening. As soon as I met Ramsey, the build process started at a rapid pace. His wealth of experience within the build industry pays off. I can see how fast he is and how well he communicates with the tradies. As this is a fully 100% custom build from Masterton. I’m glad Ramsey is on this project. Custom builds can have its dramas. Things don’t go according to plan. A inexperienced site supervisor will struggle with our custom build. Luckily Ramsey is a professional. He is calm and never stressed. As a client, this makes things so much easier. I will comment that I have built many homes and I must say Ramsey can definitely get the job done. His informative and precise. He double checks and triple checks the work. He doesn’t rush the job. As I said, he is fast and never compromises on quality. He constantly looks for issues to fix. Another note, Angela Underwood our customer service coordinator is someone that needs a good round of applause. She is a silent successor to this build. Without her, so many things can go wrong. She is always happy to assist, especially even if it’s out of her job description. Very polite and nice. She is fast on her emails and calls back in a timely matter whenever requested. It is very easy to talk to Angela. Her positive attitude and her willingness to help makes things more pleasant. I’m looking forward to the end result and posting another positive review. There is so many other good people in the business like Rohit. Regards Henry- Build Stage: Mid-Construction
Questions & Answers
I posted 8 months ago (2017504) while still in pre-construction with the hope that things would improve and have remained silent since in the hope of just getting Masterton out of my life - but the hits keep coming.
I write seeking clarity and transparency on Masterton’s declaration to supply a “Luxury Upgrade package” comprised of a particular toilet suite, then downgrading same, due to supply issues, without providing a cost reduction for the lower cost goods.
In internet searches I found the nominated “Luxury” toilet suite for an online cost of between $431-$539. While the alternative Nardini Harmony suite being offered was found at an online cost of $269.
Considering there are 3 toilet suites involved, the difference soon adds up.
Now, the above referenced prices do not consider Masterton’s buying power either in Builders discounts, volume purchases, subcontractor deals, a combination of any or the lot – so the possibility of even wider discrepancy in costings is likely.
When I requested an alternative suite that was more in line with the original “Luxury “design concept, but a higher cost - the difference for which I was prepared to pay based on the online pricing obtained – I was told it was not possible.
So much for Customer satisfaction! It is my contention that I am not getting what I paid have paid for and again request a cost reduction based on Masterton’s inability to provide a range consistent with their stated marketing material.
We did not have a problem with Masterton inclusions. We upgraded, for example, the kitchen bench top and island and we paid the difference. We upgraded the toilet seats and we paid the difference. Everything that was included in the contract was included in the home they built. If something that was included in the contract and they failed to include in the home. We kept an eye on progress construction and advised them. They would ensure that it is done according to contract.
Thanks Pierre & Rosetta, I appreciate your response. Sadly, this has not been my experience with Masterton in a number of issues, this being the latest.
We own a home built by masterton in 1989 in port Macquarie. Would masterton possibly still have a copy of the original house plans on file by any chance? We are hoping to obtain a copy of the home plans?
How long is the waterproofing warranty? Our home is only 14 yrsold approx & the shower floor is leaking thank you
Hi Vicky, if the property is 14 years old then it would have had a 7 year Structural Warranty Period which includes waterproofing. If you would like our team to look into your records to confirm, please provide your job number to dept-warranty-mh@masterton.com.au
Kind Regards,
Masteron Customer care
Job no 35808
Get an answer from our members and Masterton Homes representatives
Details
About Masterton Homes
Masterton Homes is a project builder that does home designs (including duplex, dual living and narrow blocks) and home and land packages, as well as known down rebuilds. They do custom home designs, and also have display home locations across New South Wales.
They build homes from Bermagui in the south to Tea Gardens in the north, and service all throughout Sydney.
Points of praise:
- Most reviewers found that staff at Masterton Homes were accommodating and prioritised the needs and wants of their customers.
- Reviewers were also impressed with staff’s extensive knowledge of the building process, which gave them reassurance despite the complexity of building a home.
- According to reviewers, the construction process with Masterton Homes was well organised.
| Category | Project Home Builders |
|---|---|
| Types of Homes Available | Dual Occupancy / Duplex, One-Storey and Two-Storey |
| Sustainable Building | No |
| Knockdown & Rebuild | Yes |
| Build Areas | Warwick Farm, Box Hill, Illawarra, Wongawilli, Batemans Bay, Calderwood, South Nowra, Emerald Hills, Leppington, Oran Park, Marsden Park, Hamlyn Terrace, Thornton |
Contact info for Masterton Homes
| Mon | 9:00 am - 5:00 pm |
|---|---|
| Tue | 9:00 am - 5:00 pm |
| Wed | 9:00 am - 5:00 pm |
| Thu | 9:00 am - 5:00 pm |
| Fri | 9:00 am - 5:00 pm |
| Sat | 9:00 am - 5:00 pm |
| Sun | 9:00 am - 5:00 pm |
Extra Information
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Hi George,
... Read moreThe experience you're describing is not what we aim for with our customer experience and feedback of this nature is taken very seriously. We assure you this will be raised with the team involved in your build. In regards to your comment on "constant stream of fake reviews". Masterton Homes has many happy customers that are more than happy to post on their experiences. In no way, shape or form are they fake. We can appreciate that you wish to express your views on Product Review and are well within your right to do so but please do not make assumptions. Masterton Homes has long withstanding relationships with our trades and suppliers and always pays at market rate and on time. If you would like us to look into your concerns please send your job number to customer.care@masterton.com.au We hope to hear from you. Masterton Customer Care TeamWe appreciate you reaching out to share your concerns.