Masterton Homes

Masterton Homes

4.4

1,448 reviews · Statistics

PositivevsNegative
86% · 1,252165 · 11%
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Build Stage
  • Pre-Construction (295)
  • Mid-Construction (67)
  • Post-Construction (596)
Customer Service
4.7 (794)
Site Admin
4.7 (542)
Timeliness
4.4 (613)
Structural Integrity
4.7 (448)
Plumbing & Waterproofing
4.6 (431)
Electrical & Lighting
4.7 (431)
Flooring
4.7 (430)
Transparency
4.5 (612)
Accomodating and prioritise customer needs
Informed and helpful staff
Well organised construction process
See the Best Home Builders in 2023 as rated by Australians on ProductReview.com.au.

Reviews

1,448 reviews
Nana
Nana Sydney, NSW · 3 posts
 · Verified

Trustworthy and Reliable

C Leung
C Leung Sydney, NSW
 · Verified

All the Pre-Construction checks with Carol

JDH
JDH Sydney Surrounds, NSW
 · Verified

Getting into our new home.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Dl Singh
Dl Singh · 2 posts
 · Verified

Well done Rakesh. Masteron there is room for improvement in the tender process.

Customer Service
Site Admin
Timeliness
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Kate
Kate Sydney, NSW
 · Verified

Customer support was fantastic!

Anna N.
Anna N. Sydney, NSW
 · Verified

Pre construction stage

Chuming W.
Chuming W. Sydney, NSW
 · Verified

Excellent Sale Consultant

Santa Cruz 23
Santa Cruz 23 South-Eastern Region, NSW
 · Verified

Great service

John Charlesworth
John Charlesworth
 · Verified

OUR BUILD

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Kerrie
Kerrie Central Highlands and Goldfields, VIC · 3 posts
 · Verified

Pre-Construction Experience with Mimi

Heather T.
Heather T.
 · Verified

Ramsey Saba and Angela Underwood

Diana C.
Diana C. Sydney, NSW
 · Verified

Ramez (Ramsey) Saba and Angela Underwood (Customer Care Coordinator) are an outstanding team.

Project Home Builders

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Adam G
Adam G Sydney, NSW · 2 posts
 · Verified

New home is perfect for our family

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Sharon
Sharon Sydney, NSW
 · Verified

Great Construction Progress - Thanks Ramsey and Angela

George Li
George Li Sydney, NSW
 · Verified

Run, don't walk

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Masterton Homes
Masterton Homes · 

Questions & Answers

Geoff B
Geoff B · 

I posted 8 months ago (2017504) while still in pre-construction with the hope that things would improve and have remained silent since in the hope of just getting Masterton out of my life - but the hits keep coming.
I write seeking clarity and transparency on Masterton’s declaration to supply a “Luxury Upgrade package” comprised of a particular toilet suite, then downgrading same, due to supply issues, without providing a cost reduction for the lower cost goods.
In internet searches I found the nominated “Luxury” toilet suite for an online cost of between $431-$539. While the alternative Nardini Harmony suite being offered was found at an online cost of $269.
Considering there are 3 toilet suites involved, the difference soon adds up.
Now, the above referenced prices do not consider Masterton’s buying power either in Builders discounts, volume purchases, subcontractor deals, a combination of any or the lot – so the possibility of even wider discrepancy in costings is likely.
When I requested an alternative suite that was more in line with the original “Luxury “design concept, but a higher cost - the difference for which I was prepared to pay based on the online pricing obtained – I was told it was not possible.
So much for Customer satisfaction! It is my contention that I am not getting what I paid have paid for and again request a cost reduction based on Masterton’s inability to provide a range consistent with their stated marketing material.

Pierre and Rosette Saada
Pierre and Rosette Saada · 

We did not have a problem with Masterton inclusions. We upgraded, for example, the kitchen bench top and island and we paid the difference. We upgraded the toilet seats and we paid the difference. Everything that was included in the contract was included in the home they built. If something that was included in the contract and they failed to include in the home. We kept an eye on progress construction and advised them. They would ensure that it is done according to contract.

Geoff B
Geoff B · 

Thanks Pierre & Rosetta, I appreciate your response. Sadly, this has not been my experience with Masterton in a number of issues, this being the latest.

Guest
Kate S.
Kate S. · 

We own a home built by masterton in 1989 in port Macquarie. Would masterton possibly still have a copy of the original house plans on file by any chance? We are hoping to obtain a copy of the home plans?

Guest
Vicky
Vicky · 

How long is the waterproofing warranty? Our home is only 14 yrsold approx & the shower floor is leaking thank you

Masterton Homes
Masterton Homes · 

Hi Vicky, if the property is 14 years old then it would have had a 7 year Structural Warranty Period which includes waterproofing. If you would like our team to look into your records to confirm, please provide your job number to dept-warranty-mh@masterton.com.au

Kind Regards,
Masteron Customer care

Vicky
Vicky · 

Job no 35808

Guest

Get an answer from our members and Masterton Homes representatives

Details

About Masterton Homes

Masterton Homes is a project builder that does home designs (including duplex, dual living and narrow blocks) and home and land packages, as well as known down rebuilds. They do custom home designs, and also have display home locations across New South Wales.

They build homes from Bermagui in the south to Tea Gardens in the north, and service all throughout Sydney.

Points of praise:

  • Most reviewers found that staff at Masterton Homes were accommodating and prioritised the needs and wants of their customers.
  • Reviewers were also impressed with staff’s extensive knowledge of the building process, which gave them reassurance despite the complexity of building a home.
  • According to reviewers, the construction process with Masterton Homes was well organised.
CategoryProject Home Builders
Types of Homes AvailableDual Occupancy / Duplex, One-Storey and Two-Storey
Sustainable BuildingNo
Knockdown & RebuildYes
Build Areas

Warwick Farm, Box Hill, Illawarra, Wongawilli, Batemans Bay, Calderwood, South Nowra, Emerald Hills, Leppington, Oran Park, Marsden Park, Hamlyn Terrace, Thornton

Visit official website

Contact info for Masterton Homes

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 5:00 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
Sat9:00 am - 5:00 pm
Sun9:00 am - 5:00 pm

Extra Information

Dale Alcock Homes South West
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Homebuyers Centre Western Australia

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