Masterton Homes

We recently completed our Knock Down Rebuild (KDR) journey with Masterton Homes, and we are extremely happy with the overall experience and, most importantly, the quality of our new home. Like any major building project, there were challenges along the way, particularly during the early pre-construction stage. However, the way the Masterton team… Read more

handled those challenges and supported us through to completion gave us a great deal of confidence. Looking back at the entire journey, there are a few people who truly deserve special recognition.

Richard Dyrka – Site Supervisor

Richard was without doubt the superstar of our building journey. His experience, professionalism, attention to detail and commitment to quality were evident from the beginning of construction right through to handover.

We engaged our own independent building inspector to inspect the property, and it was incredibly reassuring that no major defects were identified. Even more impressively, the minor items raised by our inspector had already been identified by Richard and recorded on the PCI list. That really demonstrated to us the level of care, thoroughness and quality control Richard maintained throughout the construction.

His communication was equally impressive. Richard consistently kept us informed about what was happening on site, what was coming next and how the build was progressing. Whenever I had a question or concern, he was approachable and readily available by phone. This level of communication made what can otherwise be a stressful process significantly easier for us.

Richard also managed to complete our home earlier than the expected timeframe, which was a fantastic outcome. More importantly, that faster completion did not come at the expense of quality.

His support also didn't stop once the keys were handed over. After handover, whenever I notified him of minor issues, he continued to respond promptly and arranged for them to be addressed. That level of after-handover service says a lot about his professionalism and pride in his work.

We are genuinely grateful to Richard for the effort, care and attention he put into building our home. Having a site supervisor you can trust makes an enormous difference, and we feel very fortunate that Richard managed our build.

Kerstin Stephenson – Pre-Construction

We were also very fortunate to have Kerstin take over our project during the pre-construction stage.

We experienced a somewhat difficult start after our initial pre-construction contact left, which created some uncertainty for us. Once Kerstin took over, however, things became much clearer and more organised.

She handled our project professionally, communicated clearly about where things stood, what was required from us and what needed to happen to keep everything moving towards construction. She was particularly helpful in guiding us through the remaining requirements and deadlines so that we could successfully finalise the pre-construction stage.

We really appreciated Kerstin stepping in, taking ownership and helping turn a challenging start into a much smoother experience.

Angela Underwood – Construction Coordinator

Angela was another important part of making our construction journey run smoothly. She was prompt and professional in her communication and was always willing to assist where she could.

There were numerous administrative matters throughout construction that could easily have become stressful or complicated, but Angela helped us navigate them and made the process considerably easier. Having someone responsive and helpful coordinating things behind the scenes made a real difference to our overall experience.

Overall

Overall, we are extremely happy with our experience with Masterton Homes and with the home they have delivered for our family.

Building a house is a significant financial and emotional commitment, and having the right people managing the process makes an enormous difference. The professionalism, communication, quality control and support we received, particularly from Richard, Kerstin and Angela, gave us confidence throughout the journey.

A special thank you again to Richard for the exceptional way he managed our construction. The quality of the finished home, the positive feedback from our independent inspector, the early completion and his continued support after handover speak for themselves.

We would happily recommend Masterton Homes to anyone considering building, particularly a Knock Down Rebuild. If we ever decide to build another home in the future, Masterton would certainly be one of our first choices.

Thank you to the entire team for helping turn our plans into a home we are genuinely proud of.

A Great Experience with Masterton Homes We have had a great overall experience building our dream home with Masterton Homes. While I would be the first to admit that the pre-construction phase can be painful and is probably the hardest part of the entire process, the end result has been fantastic, and I am genuinely thankful for the efforts of… Read more

the team who helped bring our home to life.

There are a few people in particular who deserve special recognition.

Sarah Banh – Colour Selection Coordinator

Sarah was excellent throughout the colour selection process. She was incredibly calm, patient and helpful, making what can be an overwhelming process much easier to navigate. Her approach was always professional and reassuring.

Janie Issa – Construction Coordinator

Janie was efficient, organised and very kind throughout the process. She was great to deal with and helped keep things moving, always approaching interactions with a positive and friendly attitude.

Mark Koy – Construction Supervisor

Mark was simply superb. We had a relatively complex build, with some particularly challenging areas of the house, and Mark went the extra mile every single time. He understood issues quickly, knew how to approach challenges and managed the project exceptionally well.

His commitment, knowledge and ability to get things done made a real difference to our building experience. I understand Mark has since been promoted, and I would say that promotion is thoroughly deserved. A fantastic asset to Masterton Homes.

Cheryl Pike – Maintenance Coordinator

Lastly, Cheryl was an absolute godsend. Like most builds, we have had a few issues to work through following handover, but these have been promptly addressed, largely thanks to Cheryl's commitment and persistence in getting outstanding items closed out.

She went above and beyond, particularly when helping turn around an issue ahead of my daughter's birthday party. That extra effort meant a lot to us. Throughout it all, Cheryl has been incredibly kind, calm and committed to finding solutions. Her dedication and customer care have been outstanding.

Overall, I would definitely recommend Masterton Homes to anyone looking to build their dream home, provided you have a little patience and time to work through the process. Pre-construction can certainly test your patience, but the end result has been great, and the people who supported us along the way made a real difference.

A big thank you to Sarah, Janie, Mark and Cheryl. We are extremely happy with our home and genuinely appreciate the hard work, care and commitment shown by everyone involved.

We cannot recommend Masterton Homes highly enough. They recently completed our large-scale, two-story home and granny flat—a massive 7-bedroom, 5-bathroom build—and the entire experience was absolutely exceptional from start to finish. Remarkably, the project was delivered six months ahead of schedule without a single corner being cut, which is an… Read more ·  1

incredible feat given the sheer magnitude of the build. As clients with no background in construction, we were initially daunted by the process. However, the Masterton team seamlessly guided us through every milestone, translating complex construction concepts into accessible terms and ensuring we were fully informed at every stage. The attention to detail and elite workmanship were evident across every single trade, including:

• Pre-construction & Structure: Drafting, custom design, CDC approvals, concrete slab, framing, windows, brickwork, rendering, and roofing. • Internal Fit-Outs: Plasterboard, electrical, plumbing, data cabling, doors, joinery, flooring, painting, and immaculate kitchen and bathroom tiling. • Final Handover: Premium appliance installations and rigorous structural inspections that provided us with complete peace of mind.

Both the office staff and on-site contractors were outstanding. The site contractors were respectful, helpful, and consistently went the extra mile—including thoughtful gestures like removing their shoes before entering the home (with a special mention to Hayman’s Plumbing). In the office, communication was flawless. We extend our highest praise and gratitude to Elizabeth Krkovski, Adriana Golan, Sarah Banah, Shaylee Martin, Angela Underwood, Inaam Kayal, Beth McGrath, the drafting team, and the progress claim team for their profound professionalism, respect, and courtesy.

A special, heartfelt thank you goes to our Site Supervisor, Richard Dyrka. Over the course of the nine-month build, Richard demonstrated flawless dedication, integrity, and an unwavering commitment to our project. He masterfully balanced company guidelines with our best interests as clients. His communication was exemplary, every Sunday morning without fail, he provided a comprehensive update detailing the week’s accomplishments and the upcoming schedule. He resolved any issue immediately on the spot, never taking shortcuts. Richard is a monumental asset to Masterton Homes.

If you are looking for a builder that delivers elite quality ahead of schedule with a world-class, respectful team, look no further than Masterton Homes. Thank you for building our dream homes!

We have had a wonderful journey to our new home with Masterton. From our very first interaction with Christian, we have been guided through the process with a high level of care and competence. Pre-construction was our most trying period, but even that was resolved in a speedy way with the help of Christine. Our biggest shout-out goes to Richard… Read more ·  1

Dyrka, our absolute superstar site supervisor. Richard oversaw the build of our home with absolute precision, high accountability and incredible competence. After hearing all the horror stories of builds from any/all builders, we were prepared for a curve ball, or something to to wrong, but Richard kept us abreast of the build progress, resolved any issues in a timely fashion and was overall a champion. We can't speak more highly of him and his team. Thank you Masterton homes for our wonderful new home!!!!

My overall experience building with Masterton was excellent. From start to finish, the team was highly professional, responsive, and easy to communicate and deal with any issues that arose during the build were addressed promptly and to a high standard. I particularly appreciated that Masterton carried out their own quality inspections while also… Read more ·  1

respecting and honouring the findings from my independent building inspector. They took the feedback seriously and rectified all identified issues without hesitation, which gave me great confidence in the quality of the build. A special mention goes to the site supervisor, Brett Ring, who was exceptional throughout the entire process. His professionalism, prompt communication, attention to detail, and commitment to delivering a quality home made the experience smooth and stress-free. Overall, it was a wonderful and enjoyable experience. Highly recommend Masterton to anyone looking to build a quality home and create lasting memories that will be cherished for generations.

We couldn’t be happier with our experience building our new home with Masterton Homes. Even though it was a BAL29 custom design home, we chose the Ultimate Inclusion package with lots of upgrades, and from the very beginning through to the final inspection, the entire journey was smooth, professional, and well managed. A special thanks to Janie… Read more ·  1

Issa, our Construction Coordinator, and our Site Supervisor, Brett Ring. Brett did an outstanding job supervising the build. He was professional, approachable, and always happy to explain what was happening on site. His attention to detail and commitment to quality gave us great peace of mind.

Building a home can be stressful, but Janie, Brett, and the entire Masterton Homes team made it an enjoyable experience. Their communication, support, and dedication were exceptional, and we always felt that we were in good hands.

We would also like to acknowledge the exceptional support of Executive Manager Fiona King, Kristen Jenson from Sales, and Elizabeth and Gina from the Post Contract team. Thank you, Masterton Homes, for helping us build our dream home and now we are eagerly looking forward to our upcoming handover day. We highly recommend Masterton Homes to anyone looking for a quality builder with an amazing team.

We recently completed our home build in Sunshine Bay and couldn’t be happier with the result. A special thank you to Brooke Krizanovic for her outstanding communication and support throughout the process, and to Wesley Young for delivering a high-quality build with great attention to detail. Their professionalism and commitment made the experience smooth from start to finish. We highly recommend them to anyone building a new home. Chlo K Show details ·  1

Our Journey with building started very slowly, pre construction although very thorough was slow taking well over 12 months, only made 1 modification to the original plan and added a built-in fireplace. the construction was substantially faster with only a few issues. Our onsite supervisor Nathan was thorough and was very quick to address our… Read more ·  1

concerns and act. In the office Brook was super fast in all responses to questions and with documents. we are happy with the quality of the build. All in all I do recommend Masterton for your new home build. the only other thing that i would have loved would have been able to view the progress on a monthly basis rather then at set stages/times.

⭐⭐⭐⭐⭐ Outstanding Warranty Service – Thank You, Masterton Warranty Service team! I would like to express my sincere appreciation to the entire Masterton Warranty Team, especially Mary, for the exceptional customer service and support we have received. From the very beginning, Mary has been absolutely outstanding. Every email I have sent has been… Read more ·  1

responded to promptly—usually by the very next business day. She has consistently coordinated inspections and trade appointments quickly and efficiently, ensuring that every issue was followed up without delay. Her professionalism, communication, and dedication to customer satisfaction have been truly exceptional.

I was also very impressed with the warranty inspection staff. They were knowledgeable, experienced, and highly observant, identifying the reported issues almost immediately and providing practical solutions. It was reassuring to see such capable professionals representing Masterton.

We feel very fortunate to have built our home with Masterton. Before building, we had heard many stories about homeowners struggling with lengthy warranty issues with other builders. Our experience has been completely different. Whenever we have raised a warranty request, Masterton has responded promptly and professionally. The team has never failed to assist us and has always treated our concerns with respect and care.

Outstanding after-sales service is just as important as building a quality home, and Masterton has certainly delivered on both. Thank you to Mary, the Warranty Team, and all the trades involved for providing first-class customer service and making the warranty process smooth and stress-free.

We highly recommend Masterton to anyone looking for a builder that not only constructs quality homes but also genuinely stands behind their work long after handover. Keep up the fantastic work!

Masterton Homes built an exceptional home. The craftsmanship was faultless from the cabinetry, to the tiling, internal painting, even the brickwork was seamless. Everything was spot on. We are very very happy with our new home. We can't wait for our next chapter in life to begin. Wesley Young and Brooke Krizanovic were a pleasure to work with.… Read more ·  1

They both communicated well and was always polite and professional. Nothing was ever an issue. We will definitely recommend Masterton Homes

Our first experience at Masterton Homes was with Yvonne Dornan where she was most helpful in assisting us with the design stage. Her guidance throughout made our decision easy to navigate in constructing the Sanctuary Elite. We have just recently completed our PCI for our Sanctuary Elite home and have had an excellent experience with the company… Read more ·  1

throughout our journey. Thanking our construction supervisor Matthew Harrison and customer service co-ordinator Brooke Krizanovic have been most helpful throughout the build. Matt has always shown professionalism in his work and commitment in providing us with a successful outcome. He was on top of every aspect of the job and the communication throughout the build was outstanding which intern was comforting and stress free knowing our home was in very capable hands. Brooke's response to our questions and emails were always attended to promptly and for that we are grateful knowing she was providing great customer service. Finally, we would recommend building with Masterton Homes to anyone considering their future home. Many thanks to every one who assisted us in this process throughout.

We have just completed our 90 day maintenance works and couldn’t be happier with the process. Our Maintenance Coordinator Nadine Beglinger was super efficient and her communication was exceptional. Although nothing major, the maintenance crossed many trades, all were refreshingly polite, diligent and also communicated and coordinated their visits… Read more ·  1

to suit our movements, never once did we feel put out. Both Nadine and our consultant Nick were the standouts through our build experience.

We have had a overall positive experience building our home with Masterton. First starting with Dean (New homes Consultant), through to the customer service / office support team, and last but not least - Richard (Our building supervisor from day 1). The day we met Richard, we knew we were in good hands. The communication could not be faulted,… Read more ·  1

we were most impressed by his promptness in actioning everything we would have discussed. He would make sure all our concerns are addressed for our peace of mind. Very responsive and easy to speak to, and overall a very reasonable person.

Our build was completed on time and our post handover support experience has continued to be great so far. Couldn't ask for more from the service perspective. We would not hesitate to build with Masterton again with the same team should there be another opportunity in the future.

We recently completed our Malibu Hinterland build with Masterton Homes and had an excellent experience with our Sales Consultant Yvonne Dornan, Construction Supervisor Matthew Harrison and Customer Service Coordinator Brooke Krizanovic. Yvonne was fantastic through the pre construction process and Matt was awesome throughout the build process. He… Read more ·  1

is a great construction supervisor. His coordination was back to back, seamless, he was onto everything. Any questions we had were answered promptly. Nothing was too much trouble. Brooke was friendly and professional in attending to all our admin matters. Would recommend Masterton and build with them again.

Fina - customer accounts co ordinator Customer accounts service ladies Dean - New Homes Consultant Janie construction costumer co ordinator Brett construction supervisor Yonan - construction supervisor Brooke - construction custoner service coordinator We would like to thank the wonderful team at Masterton homes. Starting with Dean New Home… Read more ·  1

Consultant cannot find the words to say Thank you. You made our dreams of our new home come true. You were there all the way till the end in solving our problems, guiding us step by step. Nothing was too difficult for him to solve.

Very professional, amazing knowledge of the products, listened to us and got us the best home package that we were happy with and aligned to our budget.

Yonan and Brooke - they are a wonderful amazing team, very professional, knowledable. They did the start of our construction. Got weekly updates on the build. Always available for us either via email or phone.

Janie and Brett - thank you so much for your efforts in finalising our home and also earlier. You are an amazing team, nothing too difficult for you to solve. Brett has an incredible amount and experience and knowledge, workmanship. Very professional. Janie always available, quick response, got lots of help on the phone of procedure, very knowledable, professional.

Thank you to the customer accounts ladies they are amazing. Always replied to my requests promply.

Finally thank you Fina for organizing the final keys handover.

The manage of our build was done exceptionally well, within time frames. Workmanship and built quality of our home done with the best materials. Our home is of same quality as the Demo home that we chose in the display home in Warwick Farm.

Had an issue with cabinet material no longer supplied by the supplier the company did handle this well. We are happy with the new cabinet material.

Thank you Masterton

We built the Westwood Premier with the Eden Façade. We completed our final PCI on 17 April and are currently still awaiting handover of our keys. Overall, we are very happy with the quality of our build. From what we’ve seen, all trades have done a great job, and the build was completed within the promised 12-month timeframe. Our site supervisor,… Read more ·  1

Nathan, was exceptional throughout the entire build. He was always easy to communicate with, provided consistent fortnightly updates, and demonstrated a high level of professionalism and attention to detail. Nathan was proactive in identifying and addressing any issues early and was quick to resolve them to a high standard. Our Construction Customer Service Coordinator, Brooke, also kept us informed of any delays, responded promptly to our questions, and was very helpful throughout the process. We only experienced a few minor issues, all of which were resolved efficiently. One point future customers should be aware of is that if you upgrade to a square set ceiling, the ceiling height may be reduced more than expected. We were anticipating 2.7m ceilings downstairs but ended up with approximately 2.6m. We are happy with the selections we made and don’t regret any of our upgrades. However, we chose not to upgrade the bathroom tiles and instead selected the same colour tile in different sizes for the floor and walls, which resulted in a noticeable colour variation. The standard tile selection is quite limited—something many reviews mention—and in hindsight, we should have upgraded. There was also no solar consultation offered during our colour selection appointment. Given the BASIX requirements, having a combined BASIX and solar consultation at that stage would have been very helpful. Hopefully, this is something that has since been improved for future clients.

The Masterton team under the astute leadership of Richard Dyrka, Project Manager, was exceptional, of extremely high quality and the finishing touches were beyond our expectations. Richard provided us with ongoing weekly updates which was impressive… Read more ·  1

and according to plan. He went beyond his call of duty and painstakingly took time to explain every stage of the building in detail. Richard presented himself as warm, approachable, kind, reliable and very professional on any matter. His customer liaison and relationship with everybody involved in the building project was phenomenal. He is a trustworthy and reliable manager who instilled confidence and ease in undertaking a mammoth building project. The Masterton group is indeed blessed to have Richard Dyrka as one of their greatest assets. This augurs well for the company. We have no hesitation in recommending Masterton Homes as an honest and transparent construction company as this is the second home we built with them.