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Masterton Homes

Masterton Homes

4.0 from 665 reviews

Reviews

(421)
(89)
(21)
(27)
(107)
  • Site Admin
    4.6 (81)
  • Timeliness
    4.3 (86)
  • Plumbing & Waterproofing
    4.5 (66)
  • Flooring
    4.6 (63)
  • Build Stage
    • Post-Construction (110)
    • Pre-Construction (37)
    • Mid-Construction (17)
  • Structural Integrity
    4.6 (63)
  • Electrical & Lighting
    4.7 (65)
  • Incentivised Review Yes (2%) · No (98%)
  • Customer Service
    4.4 (119)
  • Transparency
    4.3 (85)

Aymie M.

Aymie M.Illawarra, NSW

  • Verified customer

Sales Consultant

published

My Husband and I are about to embark on construction of our new home with Masterton have been so patient throughout the process and their sales consultant Mitchell Dawson has gone above and beyond to assist in resolving a lot of our concerns and helping us with coordinating our plans. Every effort was made by Mitchell to explain things so we understood and were confident with our decision. Our experience with Masterton in regards planning of home has been smooth and very accommodating. looking forward to the next phase!

Customer Service
Timeliness
Transparency
Build StagePre-Construction
See all answers

  • Verified customer

Good stuff

published

Throughout the process of making our new house, our supervisor Stephen has been very helpful, offering full support and assistance where required. Our house currently isn’t yet completed but I am very assured that Stephen will offer his full support and attention to perfecting the house to the way we want it. Awesome stuff. Thank you.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateDecember 2019
See all answers
  • Verified customer

Masterton Homes Supervisor and Customer Service Co-Ordinator

published

My name is Angelo and I had Masterton build a duplex for me at Oatlands. the 2 people that made this happen and made my experience a 10/10 was the Building Co-Ordinator John Solomon and the Customer Service Co-Ordinator Janie Issa. without these two people this would've been very stressful to handle given the complexity of the build. would recommend to all friends and family who are keen to build.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateJanuary 2020
See all answers
1 comment
Masterton Homes
Masterton HomesMasterton Homes
  • Verified customer

A very nice final product!

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateNovember 2019
See all answers
1 comment
Masterton Homes
Masterton HomesMasterton Homes

Nikola V

Nikola VSydney, NSW

  • Verified customer

A very positive start

published
Customer Service
Build StagePre-Construction
1 comment
Masterton Homes
Masterton HomesMasterton Homes

Ryan F

Ryan FSydney, NSW

  • 2 reviews
  • Verified customer

Warranty. What warranty? Tread carefully!

published
Customer Service
Plumbing & Waterproofing
Transparency
Build StagePost-Construction
Construction End DateMay 2017
See all answers
1 comment
Masterton Homes
Masterton HomesMasterton Homes

Julian W.

Julian W.Sydney, NSW

  • Verified customer

Quality build, beautiful design, done within 9 months

published

I cannot thank Masterton and Alan our project manager enough. The house looks amazing. The team at BNH in Concord were also great at helping us choose the right design.
The Masterton team were very responsive and clearly knew what they were doing. Alan was so thorough and passionate. Thanks to Alan and Masterton. Would highly recommend

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateDecember 2019
See all answers
1 comment
Masterton Homes
Masterton HomesMasterton Homes

Kaylah Asani

Kaylah AsaniSydney, NSW

  • Verified customer

Brett Ring - Couldn't have asked for a better Site Supervisor

published

Big thanks to Brett Ring for making the building process an enjoyable experience. After a long and challenging pre construction process we were unsure as to what we were in for with the build. Brett kept us well informed at all times and was more than accommodating. We were also happy with our dealings with Janie Issa throughout the process.
If you're ever building with Masterton and are assigned Brett Ring, you won't be disappointed.
Thanks again Brett, you're a legend!

Build StagePost-Construction
1 comment
Masterton Homes
Masterton HomesMasterton Homes
cherry wang

cherry wangSydney, NSW

  • Verified customer

Excellent job done for our beautiful house and great service in Masterton Homes, Thank you Alan Astley!

published

Thank you to Alan Astley from Masteron Homes. Alan is the supervisor for our property construction, he helped us to sort out many things along the way to achieve our end goal.
He was able to follow up our any issues quickly and accurately.
If you are thinking about building for your top quality home , strongly recommend you see Masterton Homes and see Alan Astly to look after your construction processing.
Thank you Alan Astley and customer service Co-ordinator Janis Issa!

Customer Service
Site Admin
Transparency
Build StagePost-Construction
Construction End DateDecember 2019
See all answers
1 comment
Masterton Homes
Masterton HomesMasterton Homes
Nat

Nat

  • 2 reviews
  • Verified customer

Masterton - Thankyou Grahame Dawson

published
Customer Service
Transparency
Build StagePost-Construction
Construction End DateJuly 2019
See all answers
1 comment
Masterton Homes
Masterton HomesMasterton Homes

  • Verified customer

Mark Saunders and Niki Stead always get things done

published
Build StagePost-Construction
1 comment
Masterton Homes
Masterton HomesMasterton Homes

  • Verified customer

Thank you Mark & Niki

published

Very happy with the way Mark has managed our build. He has completed it well before our contract date.
Nothing has been a problem for Mark he is always happy to help and answer my questions.
Niki has also been very helpful.
Any problems that did arise were quickly dealt with.
Highly recommend

Build StagePost-Construction
1 comment
Masterton Homes
Masterton HomesMasterton Homes

  • Verified customer

Very happy - thank you John Solomon

published

Our supervisor John Solomon was very responsive to our needs, particularly towards the end of the project. Our lease was about to expire so we were very desperate to receive the keys. There were unforeseen delays towards the end of the project, which John was very transparent about. John worked very hard towards the end of the project to finish up for us as quickly as possible, and in the end we were able to receive the keys before our lease expired, which we were extremely happy about. We can't thank John enough for helping us out and pushing for us during what was a very stressful period.
Throughout the whole project John communicated with us clearly and frequently, and we felt very well looked after.

Build StagePost-Construction
Construction End DateNovember 2019
1 comment
Masterton Homes
Masterton HomesMasterton Homes

Ram

RamSydney, NSW

  • Verified customer

Fabulous all the way - perfect built

published

Mark and Janie were very pleasant to deal with.
Mark would send an email on the progress and give a call every Tuesday.
It was such a great process that we always felt part of the building process. Mark was happy to answer questions and worked hard to finish house before Christmas .

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateDecember 2019
See all answers
1 comment
Masterton Homes
Masterton HomesMasterton Homes
  • Verified customer

Stage 1: Sales process - excellent

published
Customer Service
Build StagePre-Construction
1 comment
Masterton Homes
Masterton HomesMasterton Homes
  • Verified customer

This has been a great building experience

published

Mark has managed our build very efficiently, getting us in before Christmas...well before we are suppose to.
The workmanship is great havent been able to fault it!
Niki has also been fantastic very helpful.
Nothing has been a problem for Mark or Niki, always happy to help and answer questions along the way.
Highly recommend

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StageMid-Construction
See all answers
1 comment
Masterton Homes
Masterton HomesMasterton Homes

Toni

ToniCatalina

  • 3 reviews
  • Verified customer

Masterton good at building houses but poor in warranty support beware!

published
Customer Service
Transparency
Build StagePost-Construction
2 comments
Masterton Homes
Masterton HomesMasterton Homes
Toni
Toni

Vinh Le

Vinh LeSydney, NSW

  • Verified customer

Thank you Richard & Korina

published

Our family very happy with Rickard & Korina, who builded our beautifull house. This is the first time we choose Masterton Team to build our house, and we feel very sactified.
Rickard's very helpfull and gentle person as everytime we ask him something, he did explain and show us carefully, make sure we understand the processes, he also gave us such a good advice about brickwork and manythings else.
We highly recommended him to everybody.

Customer Service
Site Admin
Transparency
Build StagePost-Construction
Construction End DateDecember 2019
See all answers
1 comment
Masterton Homes
Masterton HomesMasterton Homes

  • Verified customer

Excellent home

published

Very happy with Brett Ring and Janie Issa they were there when i needed them. Special thanks to Brett he understood what i was talking about every time and acted on it. Our house was not your standard build, lots of additions and changes. I would have to say the building stage was the easiest i have ever experienced as i have managed building some 15 houses with various builders. Masterton have build a beautiful home for my wife and I, we are very happy.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePost-Construction
Construction End DateNovember 2019
See all answers
1 comment
Masterton Homes
Masterton HomesMasterton Homes

  • Verified customer

25+years counts

published
Customer Service
Build StagePre-Construction
1 comment
Masterton Homes
Masterton HomesMasterton Homes

Page 1 of 34

Questions & Answers

Kylie

Kylieasked

2010918

We are currently building a house with Masterton. What would it take to get some feedback on completion date? We are currently 15 calendar months into a build. "We are getting it done " isn't really working for me. With the amount of mistakes continuing to happen at our build site surely they owe me some answers. They just need to reply to the emails in their inbox. Im sick of ringing head office everyday.

3 answers
Masterton Homes
Masterton HomesMasterton Homes

Good morning Kylie,

Thanks for reaching out. We're sorry to hear that you are having difficulties, and we would love to look into this for you. We'll get in touch with the team to raise your concerns and be in touch shortly.

Kind regards,
Masterton Customer Care

Kylie
Kylie

Define Shorty ?

Kylie
Kylie

Still waiting to get some feedback. Only 12 weeks over our contract date after you walked away for 4.5 months during our build.


Stash

Stashasked

Hi there, we are in the process of considering a build with Masterton. Are you able to provide the details of local masterton homeowners to discuss their build experience? I have been hearing stories and would like to do some due diligence.

3 answers
Masterton Homes
Masterton HomesMasterton Homes

Hi Stash, Thank you for contacting us. Due to confidentiality and privacy reasons, we are not able to provide you with details of our past/current customers. However, you are more than welcome to flick through our reviews on product review or speak to one of our sales consultants about any questions you may have.
Regards,
Masterton

Stash
Stash

Thank you but respectfully your sales agents are not the people who have gone through the experience nor is their priority aftersales satisfaction given their main stakeholder is Masterton. Is there another way to do true due diligence of the quality and experience to give customers some comfort?

Kylie
Kylie

I can tell you a story


Tevita H.

Tevita H.asked

Do you also do finance/ loans?

1 answer
Masterton Homes
Masterton HomesMasterton Homes

Hi Tevita, unfortunately not, Masterton does not provide any financial services to our customers.


Get an answer from our members and Masterton Homes representatives

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