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Masterton Homes

Masterton Homes

4.2 from 889 reviews · View Statistics

Reviews

  • Build Stage
  • Customer Service
    4.6 (321)
  • Site Admin
    4.6 (233)
  • Timeliness
    4.5 (251)
  • Structural Integrity
    4.7 (194)
  • Plumbing & Waterproofing
    4.6 (197)
  • Electrical & Lighting
    4.8 (197)
  • Flooring
    4.7 (195)
  • Transparency
    4.5 (259)
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Ritu

Ritu

  • 2 reviews
  • Verified

Exceptional service

published

We are building for first time so were impressed with patient explanation of all details by the sales team. Excellent advice by Mr Rakesh Broota at Marsden Park display home.He was very patient with our million questions. Step by step detailed explanation of all the requirements of council and all aspects of building ,design choices,indoor and outdoor facades were thoroughly discussed. Loving the Harmony Exclusive design we have chosen.Feeling very confident with the service. Looking forward to going ahead and start on construction soon.

Customer Service
Incentivised ReviewNo
Build StagePre-Construction
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Olivia

OliviaSydney, NSW

  • Verified

Very happy!!

published

We are so happy with our new home! Excellent customer service, in particular the maintenance and warranty team. Cheryl Pike and Jay Marshall (Maintenance Inspector) were amazing! Jay picked up little imperfections that I didn’t even notice to make sure everything was perfect and the way it should be. Nothing was a problem and things were rectified very quickly.

Customer Service
Incentivised ReviewNo
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  • Verified

Great Customer service

published

We would like to thanks Cheryl and her 90 day maintenance team(Jay Marshall - Maintenance Inspector) for arranging all issues of our home ranging from chip in floor tile/brick, paint and stain on gutter facia to be fixed promptly. All email enquiries were responded promptly and her ability to coordinate with contractors for related works to be fixed in a timely manner is quite noticeable and amazing.

Customer Service
Timeliness
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1 comment
Masterton Homes
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Sammi

SammiDundas

  • 2 reviews
  • 2 likes
  • Verified

Excellent Customer Service - Thank You Leigh!!

published

We knew we were in the right place after our initial consultations with Leigh Kostiainen at the Box Hill Office!
She is extremely helpful, patient, and knowledgeable with good sense of humour. She helped us pick the perfect plan for the shape of our block, and all our questions were always responded promptly.
Thank you Leigh for such an amazing experience so far! You are definitely an asset to the business and we absolutely cannot wait to start the construction process of our build with Masterton Homes! Hopefully it continues to run as smoothly.

Incentivised ReviewNo
Build StagePre-Construction
1 comment
Masterton Homes
Masterton HomesMasterton Homes
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  • Verified

Great Post-Construction Service

published

My family and I would like to thank Max, the handyman under the supervisor Mike, that came to our home today to fix a leak on the alfresco's ceiling. He was very thorough, fixing not only the alfresco ceiling but also double checking the roof of the main house and granny flat for any possible problems such as signs of leaking. He also very willingly fixed the leaking tap in one of our bathrooms during his visit, without any additional charge despite his service not covered by Masterton as our warranty for this area had expired.

We were very satisfied with his service today, so thank you very much Max!

Plumbing & Waterproofing
Incentivised ReviewNo
Build StagePost-Construction
1 comment
Masterton Homes
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  • Verified

I'm happy with the experience

published
Customer Service
Site Admin
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1 comment
Masterton Homes
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Ann

AnnSydney Surrounds, NSW

  • 2 reviews
  • Verified

Terrible post construction

published

Terrible experience from start to finish. We are still waiting for things to be fixed, we moved in December 2018, we have had a few things fixed especially mould removed from both bathrooms and repainted, new extraction fans as the ones installed were clearly inadequate. Still waiting for our front door to be replaced, we have had the replacement door in our garage for 3 weeks, messages and emails have so far gone unanswered. We are awaiting our shower screen to be replaced as it's corroded from leaking, they put silicone around and replaced part of it, still leaking still corroding. Bathroom door is still awaiting replacement. We are stressed, sad, angry, disappointed beyond belief. Ann and Mike Allen

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2 comments
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Masterton HomesMasterton Homes
Ann
Ann
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Team Triple J

Team Triple JSydney, NSW

  • Verified

Excellent job and support

published

Excellent job Rakesh Broota at Marsden Park Display to build my family home. Thank you so much for your support and for always taking the time to come back. We like the home design ideas and structures with realistic and best prices. Wishing you a very Blessed business. "And whatever you do, in word or deed, do everything in the name of the Lord Jesus, giving thanks to God the Father through him.” Colossians 3:17

Customer Service
Site Admin
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1 comment
Masterton Homes
Masterton HomesMasterton Homes

Thank you for your lovely 5-star review, we are very humbled by your kind words about Rakesh and Masterton. We're looking forward to moving into the next phase of your build journey with you.
All the best,
Masterton Customer Care

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P and S

P and S Sydney, NSW

  • Verified

Thank you Masterton!!

published

We are currently in the initial stages of our build with Masterton but just wanted to send a big shout out to Rakesh Broota at Marsden Park Display Village for his help with the initial process of our knock down rebuild.
We visited many options before we finally chose to build with Masterton and full credit to Rakesh for his help in alleviating all our worries and making the process clear for us to take the next step.
Thank you Rakesh and Masterton, we look forward to a memorable journey ahead to build our new home.

Customer Service
Transparency
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1 comment
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T P Kapadia

T P Kapadia Sydney, NSW

  • Verified

Construction Services by Peter Nekipelov and Korina Prior

published
Customer Service
Site Admin
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1 comment
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AnnBre

AnnBreSydney, NSW

  • Verified

Fantastic Building Experience

published

Masterton Homes were amazing throughout the entire pre-construction and construction process. The quality of their trades were excellent. Any hickups that we did come across were handled quickly and professionally. A big thank you to our Building Supervisor - Mark Coy, no question was too difficult, he always made himself available to answer any questions we had and he always kept us up to date with the progress of the build and his honesty was greatly appreciated. Also a big thank you to our Customer Service Coordinator for Construction - Janie Issa who was also very helpful throughout the process.

We certainly recommend Masterton Homes.

Customer Service
Site Admin
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1 comment
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Homeworld

HomeworldSydney, NSW

  • Verified

Pre-Construction Service by Masterton Representative

published

I want to commend the service we received from the Masterton Representative, Mr. Rakesh Broota in Marsden Park. He allowed us the time required to scope the market and decide our preferred option without any undue pressure. Once we were ready to discuss our preferred option, he was very patient with our questions and queries. We are very happy thus far the service and care we are receiving from Masterton Homes.

Customer Service
Transparency
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1 comment
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Home builders

Home buildersSydney, NSW

  • Verified

Excellent and professional sales consultant Rakesh Broota at Marsden Park Display

published

We have worked with Rakesh over several weeks to complete a cost estimation and design changes on one of the Masterton standard designs. Being an experienced architect, Rakesh was able to provide us much insight and politely challenged some of our thinking. We have ended with a great design result !

Customer Service
Transparency
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1 comment
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Rishi

RishiSydney

  • 2 reviews
  • Verified

Great experience so far..

published
Customer Service
Incentivised ReviewNo
Build StagePre-Construction
1 comment
Masterton Homes
Masterton HomesMasterton Homes
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  • Verified

Masterton is a Excellent Building Company

published

Masterton Homes seems to be one of the best building company in the market. Especially the customer service and the build quality of our home is excellent. We would like to specially thank Richard Price (Building Supervisor) and Nikki Stead (Construction Customer Service Coordinator) a very big thank you for helping us throughout the whole construction.

We would recommend Masterton Homes!

Customer Service
Site Admin
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1 comment
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Lou and Annette

Lou and AnnetteSydney, NSW

  • Verified

Faultless Attention To Detail.

published

We have just completed planning and pre-construction phase of our new dream home and every detail has been meticulously looked after by the team at Masterton. We couldn’t be happier with the presentation and structure of this most critical stage in building our new home. Hats off to you Jim!

Customer Service
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  • Verified

Customer Service is Terrible

published

Build was slow, site manager [Name Removed] had zero communication skills, and poor excuses for trades not being on site, however did produce a good house after consistently chasing him up.
In Service and warranty period now, [Name Removed] is hopeless, and they are even worse, again no communication and try to fix one thing and ruin other things.

Customer Service
Site Admin
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  • Verified

Excellent Service

published
Customer Service
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Κίμων Γ.

Κίμων Γ.Sydney, NSW

  • Verified

Rick Delfino from Belair painting is exceptional!

published

Rick did an excellent job patching and painting our house. His attention to detail was Excellent and exactly what you want in a painter. A very genuine and pleasant person to deal with too. Masterton have clearly got the right trades now if they are using good quality people like this company. Thanks Rick!

Incentivised ReviewNo
Build StagePost-Construction
Construction End DateJuly 2018
1 comment
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Tiffany Le

Tiffany Le

  • 4 reviews
  • 2 likes
  • Verified

Great customer service

published

From start to finish Masterton has been exceptionally great with their communications and customer service. We have finalised our 90 day home warranty period with our lovely coordinator Cheryl Pike. Cheryl has been great. Very prompt with any of our emails and covering everything that was required. Exceptional service!!
Even after the build has been completed months ago, the service has not stopped. Masterton will be our recommended builders to anyone that ask us.

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Page 1 of 45

Questions & Answers

Lordted

Lordtedasked

So how long did it for Masterton to build the home once pre construction stage had finished

1 answer
Annie
Annie

We have not yet started the construction. We just finalized the validation document last week and hope the construction will be as smooth as the pre-construction one.

pixie18

pixie18asked

Hello has anyone had issues with the white kitchen and bathroom cupboards going a gross off yellow colour ??? I need a Masterton representative ,,, out to my house to view ,,, please contact me . I have photos if anyone wants to see what my kitchen cupboards look like now !!! There not white anymore

1 answer
Masterton Homes
Masterton HomesMasterton Homes

Hello,

Can you please send an email to customer.care@masterton.com.au with your job number and the images so that we may investigate this issue for you?

Kind regards,
Masterton Customer Care

Lordted

Lordtedasked

So we have finished colours, plans are in council ,will we get are final tender variation/ contract now or after it comes out of council

3 answers
Scott
Scott

Hi, We received our final contract after plans had been processed through council. Our final dealings with Masterton pre construction were with Kate, she was very helpful with any questions we had. Not sure where you are build but once again we recommend Mark Coy as a site supervisor, I believe you can request who you would like. Good luck

Lordted
Lordted

Thanks for the reply Scott , so you submitted the paperwork to your lender at that time , where building in the Lake Macquarie council area

Masterton Homes
Masterton HomesMasterton Homes

Hi Lordted,

At our Colour Selections stage, you would normally receive copies of all the selections you have made, together with details & pricing of any upgrades you may have chosen.

Final pricing is normally provided after Council approval, just prior to Validation, just in case there are any Council matters that impact pricing.

If you have any further questions, you can reach out to us at customer.care@masterton.com.au or with your New Home Consultant.

All the best,
Masterton Customer Care

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