Masterton Homes

Masterton Homes

4.4

1,446 reviews · Statistics

PositiveNegative
86% · 1,250165 · 11%
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Build Stage
  • Pre-Construction (294)
  • Mid-Construction (67)
  • Post-Construction (595)
Customer Service
4.7 (792)
Site Admin
4.7 (541)
Timeliness
4.4 (612)
Structural Integrity
4.7 (447)
Plumbing & Waterproofing
4.6 (430)
Electrical & Lighting
4.7 (430)
Flooring
4.7 (430)
Transparency
4.5 (611)
Accomodating and prioritise customer needs
Informed and helpful staff
Well organised construction process
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Reviews

JDH
JDH Sydney Surrounds, NSW
 · Verified

Getting into our new home.

  • Build Stage: Post-Construction
  • Construction End Date: November 2023
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
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Dl Singh
Dl Singh · 2 posts
 · Verified

Well done Rakesh. Masteron there is room for improvement in the tender process.

  • Build Stage: Pre-Construction
Customer Service
Site Admin
Timeliness
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Kate
Kate Sydney, NSW
 · Verified

Customer support was fantastic!

Our pre-construction consultant, Gina, was always going over and above to help us move forward with our build. She was so helpful and a pleasure to deal with, even when I was annoying her with way too many emails!

  • Build Stage: Pre-Construction
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Anna N.
Anna N. Sydney, NSW
 · Verified

Pre construction stage

Our property is on an overland flow path. Kristian was transparent and upfront with associated costs. He was very knowledgeable and answered all our questions with detail and clarity. Excited for the next stage.

  • Build Stage: Pre-Construction
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Chuming W.
Chuming W. Sydney, NSW
 · Verified

Excellent Sale Consultant

My wife and I had the pleasure of having Rakesh Broota as our new home consultant.
We plan to knockdown and rebuild our current home in Baulkham Hills, we spend a lot of time to compare builders and we found Mastereon home is most transparency in Option Upgrade price and it has most standard inclusion. (Ultimate Inclusion).
Rakesh is very helpful and professional. We have a lot of concerns and question, Rakesh always address promptly and professionally and give us a lot of profession advice. He can give us estimated price when I want some option extra. (the price is close to the actual price in tender. ) We now have everything we wanted in new home and within our budget.

  • Build Stage: Pre-Construction
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Santa Cruz 23
Santa Cruz 23 South-Eastern Region, NSW
 · Verified

Great service

Build complete and have just moved in to our new home. Exceptional service provided by Korina Prior (construction team) and Wesley Young (site supervisor).
All enquiries or issues were handled promptly and professionally along the way.
Happy with our new home.

  • Build Stage: Post-Construction
  • Construction End Date: November 2023
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John Charlesworth
John Charlesworth
 · Verified

OUR BUILD

Wes Young was a delight to deal with, his attention to detail and fussiness of the finished product was highly valued. He was always helpful and polite. Prior to Wes our supervisor was Andrew Meadowcroft also a delight to deal with.
Korina Prior was also lovely to deal with, she expedited all our enquiries promptly and efficiently.
The quality of the build seems to be excellent, but as we are yet to move in we haven't spent enough time there yet. Prior to Korina we had Sarah Rawiller and Angela Underwood who were also excellent to deal with.
Cost was fixed, we knew the variations so cost came out as expected.

  • Build Stage: Post-Construction
  • Construction End Date: November 2023
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Kerrie
Kerrie Central Highlands and Goldfields, VIC · 3 posts
 · Verified

Pre-Construction Experience with Mimi

Our Pre-Construction journey was scary to begin with but the guidance and support of Mimi our confidence grew with every email received. Mimi was always professional , proactive and a wealth of knowledge throughout the whole journey. As we live in Victoria the support she provided has been invaluable and we are sad that we are leaving her but excited we are now entering the construction phase.

  • Build Stage: Pre-Construction
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Heather T.
Heather T.
 · Verified

Ramsey Saba and Angela Underwood

Ramsey joined our project in late August, and has really turned things around. Our job had been seriously delayed and off track. We had experienced significant delays through pre-construction and the first half of our build. Ramsey and Angela have worked tirelessly, and with great rapport, to overcome the delays. More has been achieved in the past 2 months than the previous 9 months, and we are on target to move in soon. The quality of Ramsey's work, and his availability and responsiveness to clients is second to none. Angela has also been available and responsive to coordinate the construction and always helpful with answers to our questions. It hasn't always been a smooth journey, but we are very happy with the way we are finishing.

  • Build Stage: Mid-Construction
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Diana C.
Diana C. Sydney, NSW
 · Verified

Ramez (Ramsey) Saba and Angela Underwood (Customer Care Coordinator) are an outstanding team.

  • Build Stage: Mid-Construction
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Adam G
Adam G Sydney, NSW · 2 posts
 · Verified

New home is perfect for our family

  • Build Stage: Post-Construction
  • Construction End Date: October 2023
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
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Sharon
Sharon Sydney, NSW
 · Verified

Great Construction Progress - Thanks Ramsey and Angela

  • Build Stage: Mid-Construction
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George Li
George Li Sydney, NSW
 · Verified

Run, don't walk

  • Build Stage: Mid-Construction
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
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Masterton Homes
Masterton Homes · 
Mike Jameson
Mike Jameson Hunter Region, NSW · 18 posts
 · Verified

I Expect; Delay, No Communication and more Delay

This is my 2nd project with Masterton. The 1st project, which is still under construction (November 2023) is a chaotic mess. Customer service, specifically the Duplex Specialist [Name Removed], was superb, BUT, from there it is swiftly downhill. Spend nearly $2M dollars and expect this……

  • Build Stage: Pre-Construction
Customer Service
Timeliness
Transparency
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Masterton Homes
Masterton Homes · 
Henry
Henry Sydney, NSW
 · Verified

Exciting times with Masterton Homes

  • Build Stage: Mid-Construction
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Questions & Answers

Geoff B
Geoff B · 

I posted 8 months ago (2017504) while still in pre-construction with the hope that things would improve and have remained silent since in the hope of just getting Masterton out of my life - but the hits keep coming.
I write seeking clarity and transparency on Masterton’s declaration to supply a “Luxury Upgrade package” comprised of a particular toilet suite, then downgrading same, due to supply issues, without providing a cost reduction for the lower cost goods.
In internet searches I found the nominated “Luxury” toilet suite for an online cost of between $431-$539. While the alternative Nardini Harmony suite being offered was found at an online cost of $269.
Considering there are 3 toilet suites involved, the difference soon adds up.
Now, the above referenced prices do not consider Masterton’s buying power either in Builders discounts, volume purchases, subcontractor deals, a combination of any or the lot – so the possibility of even wider discrepancy in costings is likely.
When I requested an alternative suite that was more in line with the original “Luxury “design concept, but a higher cost - the difference for which I was prepared to pay based on the online pricing obtained – I was told it was not possible.
So much for Customer satisfaction! It is my contention that I am not getting what I paid have paid for and again request a cost reduction based on Masterton’s inability to provide a range consistent with their stated marketing material.

Pierre and Rosette Saada
Pierre and Rosette Saada · 

We did not have a problem with Masterton inclusions. We upgraded, for example, the kitchen bench top and island and we paid the difference. We upgraded the toilet seats and we paid the difference. Everything that was included in the contract was included in the home they built. If something that was included in the contract and they failed to include in the home. We kept an eye on progress construction and advised them. They would ensure that it is done according to contract.

Geoff B
Geoff B · 

Thanks Pierre & Rosetta, I appreciate your response. Sadly, this has not been my experience with Masterton in a number of issues, this being the latest.

Guest
Kate S.
Kate S. · 

We own a home built by masterton in 1989 in port Macquarie. Would masterton possibly still have a copy of the original house plans on file by any chance? We are hoping to obtain a copy of the home plans?

Guest
Vicky
Vicky · 

How long is the waterproofing warranty? Our home is only 14 yrsold approx & the shower floor is leaking thank you

Masterton Homes
Masterton Homes · 

Hi Vicky, if the property is 14 years old then it would have had a 7 year Structural Warranty Period which includes waterproofing. If you would like our team to look into your records to confirm, please provide your job number to dept-warranty-mh@masterton.com.au

Kind Regards,
Masteron Customer care

Vicky
Vicky · 

Job no 35808

Guest

Get an answer from our members and Masterton Homes representatives

Details

About Masterton Homes

Masterton Homes is a project builder that does home designs (including duplex, dual living and narrow blocks) and home and land packages, as well as known down rebuilds. They do custom home designs, and also have display home locations across New South Wales.

They build homes from Bermagui in the south to Tea Gardens in the north, and service all throughout Sydney.

Points of praise:

  • Most reviewers found that staff at Masterton Homes were accommodating and prioritised the needs and wants of their customers.
  • Reviewers were also impressed with staff’s extensive knowledge of the building process, which gave them reassurance despite the complexity of building a home.
  • According to reviewers, the construction process with Masterton Homes was well organised.
CategoryProject Home Builders
Types of Homes AvailableDual Occupancy / Duplex, One-Storey and Two-Storey
Sustainable BuildingNo
Knockdown & RebuildYes
Build Areas

Warwick Farm, Box Hill, Illawarra, Wongawilli, Batemans Bay, Calderwood, South Nowra, Emerald Hills, Leppington, Oran Park, Marsden Park, Hamlyn Terrace, Thornton

Visit official website

Contact info for Masterton Homes

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 5:00 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
Sat9:00 am - 5:00 pm
Sun9:00 am - 5:00 pm

Extra Information

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