Matt Blatt Physical store

Matt blatt fold out sofas – Was unfortunate enough too buy a Matt blatt fold out sofa just in 12 months ago, it is impossible to ever become comfortable on this horrible thing, hv tried every possible position, Even sitting becomes an impossible task, when my partner goes away this weekend it’s going over the balcony, I’ve had enough, so if you see Matt Blatt sofa on the curb, it’s yours! Show details

Furniture does not last – I bought a couch from Matt Blatt a year and a half ago and after a year there was a very large indent in the couch. Not sure if they use sub standard springs but they should last longer than a year. A couch is meant to be sat on but apparently not Matt Blatt couches. Avoid if you want a long term couch.  Show details

Ascot Dining Table - Terrible Quality – My partner and I bought the Ascot Dining Table package from Matt Blatt for over $1000 (Dining chairs are on preorder but I’m honestly considering refunding them before they even arrive if the quality is as terrible as the table) to go in our brand new house. The table looked amazing once we put it together but that was the last time we had… Read more

anything nice to say about it. It came with a few chips anyway but they were easy to ignore. But in just over a week we’ve found that it damages way too easily. While twisting and lifting the table off the floor after construction, I placed my foot too close to the table top and my TOE NAIL took out a giant chip from the top. The table edges chip if you so much as breathe on them too hard. I was leaning against the table while sitting down and my jacket zippers took two sizeable chips out of the table. There’s damage from where we would have just brushed past while walking. After only a week of use. One week.

Dining tables are a high traffic zone. Quality is needed to ensure it has a long life and this table is sorely lacking in that department. As a new home owner, every dollar counts, and what we thought was a good quality dining table is so far from the truth it’s appalling. If you want this dining table - make sure it’s for display only as it will not withstand the test of time of actually being used for sitting and eating. Unless product quality is addressed and improved, I will not be shopping from this overpriced store again.

Good service and not a bargain no frills store – We love going to Matt Blatt, every single store we have been to look amazing, bold, colourful although often we find it hard to find a piece that fit into our home, which is neutral and minimalistic. Hey, my partner and I are definitely no interior designers. I am sure one can make it work. What I love about MB is that we have always had great… Read more

customer service from them. They are friendly, not pushy, and accommodating. Manager gave us a voucher to entice us and help us cross the line with the purchase. A lot of products are wood, skin / fur product hence there are some variations one has to expect. That worked against us one time where the furry cushion we bought appeared very flat. The shop readily took it back and offered to order another one in and let us inspect before taking it. Given it is not a bargain store, we did expect quality and service. Still, we really were delighted by their service.

More recently, we purchased a few furnitures from MB Blackburn and the experience was so great that I have just pushed my rating from 4 to 5 stars. Sofie, the assistant manager, was so nice to let me know an item I have been eyeing on for quite a while was going on sale which helped me to save a significant amount of money. The store manager Lisa loaned us and even promised to personally deliver us an item so we can test it out in our home. May be I expect too little, I was completely blown away by her generosity and how accomodating they are to the point that I decided to just buy the item. Yep, you guessed it, she delivered it!

For that, we say thank you MB and we are happy returning customers, more like frequent returning customers.

Love our new furniture!!! – We recently bought the Jude four door credenza and Noguchi coffee table for our family room, From the moment we started looking for furniture until it arrived in our family room, we had a really positive experience. We initially looked at the furniture online and then decided to visit the Alexandria store to see the actual furniture to make… Read more

sure it was exactly what we wanted.

The timing for delivery was within the time frame they had given us. We received a text message the day before re the delivery, followed by a phone call to let us know when the furniture would arrive. The delivery guy was really helpful and was happy to move our existing furniture to make room for our new furniture. The credenza came fully assembled which was great.. the only thing we needed to do was attach the legs which was very easy.

The credenza sits under our TV and people have commented that it looks as if it was custom built for the space. The walnut timber is solid and of a very high quality.

The coffee table is also just beautiful. I was pleasantly surprised to find out how thick the glass top is.

We couldn't recommend Matt Blatt highly enough.. we will be back!!

Exemplary Delivery Experience – This review is only 4 stars simply because I was not made aware that the chairs I bought would be delivered in a box and unassembled. This issue however, was quickly resolved by the delivery boys who with great grace and charm assembled the chairs. They went even further and helped move some of furniture. They were courteous and respectful and… Read more ·  1

turned a situation around that would have been difficult for me and my 85 year old husband. Utter professionalism. Thank you

Making furniture fun – Bright and colourful store with lots of choice, friendly staff who were helpful without being overbearing and allowed plenty of time to browse and choose. We found exactly what we wanted and were really happy with the whole experience. Show details

Great purchase & customer service! – Had been looking at a piece of furniture for a long time but couldn't come in store and view it. Their customer service went above and beyond to send through photos and details to make sure it was right for me. It clarified my decision and made me feel very confident as a customer about what I was buying. Will defiantly be back soon! Show details

Never received pre ordered furniture – The worst customer service!!! I preordered some furniture which never arrived, they were packed in different parcels and scheduled for delivery on different dates. Now they are telling me that I will need to cover cost for the furniture if it is returned to them when it never made it to my home. They have been giving me the run around on email! No… Read more

wonder they do not have a customer service phone number, no accountability, no ownership, irresponsible. Will bring up with fair trade!!!

No phone number – Businesses that don't supply or don't have a valid phone number don't deserve to be in business. I don't give a rats why the reason is covid, nuclear war, hell freezes over. Show details

Money stolen from loyal customers! – Purchased furniture in late February 2020- making a deposit of $808.00. Agreed to wait a month for the 8 chairs to arrive. The company has been bought out by someone else. They keep stalling by refusing to refund our deposit. The order for our chairs has been cancelled. What sort of business takes your money and offers nothing? Highly unprofessional and deceptive. Show details

Without this mob you will be better off UPDATE 2 YEARS ON not much has changed – Bought tulip chairs a few years ago ,lasted 11 months the weld joint collapsed,their company going back was doubtful in the quality probably made in China but i should have known better, Why do we get a surprise when they go under and the money conveniently isn't available for refunds. Fair trade are just far to slow and government says it's all… Read more

working okay,tell the complainants this ,ha ha we know who are the toothless tigers ,and so do the victims .of these scams Enough is enough dear beauracrats. Now 3 month later and the complaints still comming in . Does D.F.T think this ripp -off is just too small to investigate ? D,F.T need a reveiw

Never ever shop at Matt Blatt – I purchased two of the arm chairs almost 2 years ago, one of the chair came with missing part and we are unable to use it, however we reported that to Matt Blatt several times and any time we follow up there is always the same excuse that the missing part is on the way we are still waiting on the missing part to be delivered to us. I spent over… Read more

$1500 for only two chair and still not able to use it all all most 2 years later Poor customer service and I don’t recommend to anyone to shop at Matt Blatt I will continue to share my experience everywhere.

Poor sales and customer service - 0 rating if I could enter that – Sales rep did not explain clearly at time of purchase (for a dining set) that assembly and rubbish disposal cost is in addition to the delivery cost. Sales described at time of purchase there is delivery, assembly and rubbish disposal services, and then mentioned a cost of $90. I made the decision of paying $90 on the understanding of the cost is… Read more

including delivery, assembly and rubbish disposal. I recalled definitely making a comment about “oh, that’d be great that rubbish will be disposed as part of it as I live in an apartment and this will definitely make it easier” in front of the sales rep. However, sales rep had not clarify at that point that the $90 only covered for delivery and not rubbish disposal nor disposal. Delivery arrived, and delivery guys turned up and claimed no assembly and rubbish removal paid and allowed for. Delivery guys left in haste claiming other delivery lined up and on tight schedule. I was left with 5 very large card boxes and lots of plastic rubbish (disposal of huge rubbish in an apartment complex is not easy!). Okay, I’m a young mobile person who can manage assembly of the dining table and I can manage that part. I cannot deal with the rubbish that came with the delivery especially living in an apartment. I did not purchase the boxes and plastic waste! I Rang customer service immediately, the customer service rep obviously as expected kept repeating their defending lines and terms and claimed ‘ the sales rep had explained that in store and policy stated this and that and we can’t do anything’, with no understanding of the poor service and no clarification offered at time of purchase. If I had been explained to properly before purchase, I could’ve made alternative arrangement such as an air tasker or equivalent or borrow a Ute from a friend to pick up items from the warehouse, deliver and assemble and dispose rubbish at a much cheaper price.

No sincerity from the customer service rep from the switch in solving the rubbish issue or providing a solution who simply kept saying she’s bound by policy, and then referred me to the store manager which also did not show any sincerity in rectifying the problem other than offering me to pay that additional $80 for someone to come in to assemble and dispose rubbish. No empathy of the customer’s situation, no flexibility or discretion in how the company would manage this situation. They have totally missed the point of not admitting/ accepting to any miscommunication to the customer. I requested a full refund of the delivery cost or get someone or the delivery guys back to take the rubbish away for free which were rejected quite bluntly. After much debate and frustration on multiple phone calls, store manager only offered refunding half of delivery charge (time wasted and frustration does not equate to that refund amount).

Matt Blatt management or corporate, you advertised as a high end furniture company, yet your service is at the lower end. If your furniture has that ‘fine touch of detailing’, your customer service has cut and scar those fine touches.

Sorry, you have lost future businesses from my family based on this experience and from my circle of influence. Looking at all other past feedback and review. the company has not learnt or cared to look at improving their process and customer management. How many comments were related to waste and rubbish, how many related to delivery issues and returns... I wish I had look at this forum before the purchase. No wonder the review function in their Facebook and their website are lacking..

Quality of dining set appears good so far but only time could tell after use. However customer experience has really affected this whole purchase experience.

Worst customer service I’ve ever experienced – I bought the Molly dining and coffee tables in store and had them delivered to my home. I decided to go ahead with assembling the two tables and had a lot of trouble. When I made the purchase in store, I was advised that it would be super easy to put together and it would simply be a matter of screwing the legs on the table. Getting the wooden… Read more

legs connected for both of the tables was extremely difficult. They would get stuck and it was impossible for me to push them down on my own. I then called the customer service line to ask for help and spoke to someone. When I explained that there may be something faulty with the legs not fitting on properly - he advised that I should fill in the warranty form, take some pictures and send it in - after which they would assess it and let me know next steps. I advised him that we were just around the corner from Christmas and I could not have a half made dining and coffee table just hanging around in my living room while they assessed my issue and decided how to proceed. Even if it was decided that the tables should be picked up and returned, it could take a couple of weeks for all of that to happen. When I said this, instead of being sympathetic to my issue and providing me with some customer service solution, the person I spoke to was extremely rude. He responded with "Well, what do you think we should do about it? Give us a better solution if you have one. Sometimes things are faulty - nothing we can do about it." When I suggested dropping it off at the showroom, he responded with, "Well, what are they going to do about it? They're just a showroom". In the end he agreed that it was ok for me to drop it at the showroom.

Given how heavy the glass is, and how much effort it would be for me to take it back to the showroom, I decided to call in a carpenter to fix the tables myself. The carpenter was able to more or less put the tables together but even he remarked how difficult it was and that it would have been impossible for me to do it myself.

I would never ever recommend Matt Blatt to anyone.

Nice product, terrible packaging – Deeply disappointing to find an expensive product bought in large part for its apparent quality and natural timber construction wrapped in masses of polystyrene. Why not use decent, environmentally responsible recyclable packaging? Show details

Terrible after sales service – Purchased 4 dining chairs, one faulty, told it would be replaced, thats 2 months ago. Would never shop there again, big fuss until they get your money, very poor Matt Blatt Richmond Show details

Omission of vital information by Matt Blatt – Sales staff friendly prior to purchase. However prior to purchase they omitted to verbally provide vital information - that furniture is delivered in flat- packs which may have altered the decision to purchase. No mention of flat packs or that assembly will be required or that boxes would not be removed or that an assembly service was… Read more

available. After delivery of flat packs Matt Blatt unhelpful - stating company policy. Well all I can say is FLAT PACK THE CEO!

Buyer beware – Was told a week ago that the sale specials would finish next day- still going. Dont buy unless absolutely sure- T&C misleading. You will not get a refund unless goods are faulty, and you are responsible for arranging and funding return to Sydney warehouse in return for a credit note. I will not shop here again Show details

What a bad experience – Im not going to waste my time telling the whole story but customers need to be aware... Dont shop there.. ! I order and paid for 2 chairs its been 8 weeks and I havent had a call back to explain.. Show details

Rubbish Customer Service – Ordered specific items 9 weeks in advanced, told it will be no problems and stock is allocated. Go to do final payment and we had to ask everything was ok, put me on hold and said by the way those 9 chairs you ordered aren't available. Offered us completely different looking chairs, wouldn't provide a replacement of similar look rather they were… Read more

concerned about the dollar amount of the item that they had to provide us. The staff were insensitive, rude, un empathetic and have no regard on the impact this had on us. I would never ever use this company, total rubbish!

Amazing service! Unique in my experience – I bought a sofa (floor stock) Saturday 13/07 at 12.47pm. It was in my home at 1.30pm the same day. I can't believe how incredible the delivery service was (Sim and Tris). It took 3 weeks for another retailer to try to deliver the 3 parts of my previous sofa. I only ever received 1 and subsequently returned it for a full refund. If only every… Read more

store had Sim and Tris! Thanks to Tamara also for putting me on to them. I think I will buy all my furniture through MB from now on. Amazing service!

Excellent customer service – I ordered the Klaus desk through the Fitzroy store and it arrived very promptly. No thanks to my clumsiness, I managed to damage the legs of the desk whilst assembling the item - I reached out to Joshua from the store who went above and beyond to get me a set of replacement legs under warranty. The level of customer service has blown me away. Show details

Lacks customer service – it seems there biggest fault is there third party delivery service and without delivering in time! I got a text outside of business hours advising delivery will be 730am - the delivery date was incorrect and I need prior notice to ensure I’m home first. A phone call asking when I would like delivery seems more appropriate. Matt blatt also never… Read more

sent an email with tracking number so I had no true lead time it’s more of a guessing game. Sydney customer service was appalling!! Overall a regretful buy.

Like our new stools – Easy to navigate the store, great range of stylish furniture.We are very satisfied with our new chairs. They arrived 3 days after purchase and was easy to assemble. Thank you. Show details

An exceptional experience! – Love the vibe in this store. The products are great and the staff are all fabulous. Great value for money. Well made products. And a fresh and funky feel. Highly recommended! Show details

Great service! – I went in hunting for a new entertainment unit and was served by a fantastic woman who even remembered me coming in a week before and what I was looking at. She was a great help in ordering our unit and explaining the delivery process to us and was generally a lovely person. Will be shopping there again and hope to deal with her again too! Show details

Easy service, beautiful products, great quality – Staff were enjoyable and easy to work with, products are incredibly high quality and the whole process was wonderfully easy. I will absolutely be using Matt Blatt as my go-to high-quality furniture store. Show details

The most horrendous purchasing experience -DO NOT USE MATT BLATT! – -Horrible customer service, rude people who do not take any feedback -Spent hours on the phone 10+ times trying to organise the delivery, investigate where the items are at -Not worth the pain, used other amazing furniture stores when refurbished my house and they were all top notch -Items come very flat pack and take lots of time to assemble… Read more

-Experience 0 stars -Never using them again! -If you spend 10k on the store you would expect some service... -Nothing positive to say, fully disappointed

Rude staff, poor customer service and no confirmation on my furniture delivery – Matt Blatt has terrible customer service. I made a purchase with them two weeks ago and have yet to receive a timeframe on when my couch will be delivered. I called customer service to follow up and the staff were extremely rude and nonchalant about the issue, nor could they give me any information as to where my couch was. I called up the… Read more

Richmond shop to see if they would be more helpful but the lady responded to me in an aggravated manner, saying the shop was understaffed and she couldn't help me until the end of the day. This is extremely disappointing and would like an answer as to where my couch is and when it will be delivered to my apartment.

The worst customer service I have ever experienced – We purchased a buffet/sideboard in September 2018. Just one month later, the doors had swollen up and no longer shut, sitting permanently ajar. I have been in contact with the customer service team since 30 October trying to find a resolution to this issue. We love the design of the piece and asked for it to be repaired rather than for a refund,… Read more

however it's now 27 February 2019 and nothing has happened. No one returns my calls or emails, I have spoken with several team members within the customer service team trying to resolve this issue and have gotten nowhere. I am disgusted at the lack of customer service on such an expensive piece of furniture, this is so disappointing. My next step is to go to ACCC to resolve this.

Failed to replace faulty goods – I received a chair with faulty fabric and the warranty claim officer denied the fault and offered for me to swap it with the floor stock, but has not offered any discount off the full price I paid for receiving floor stock. Do not shop at Matt Blatt unless you are willing to accept faulty goods. Show details

Excellent service 'above and beyond' – Excellent in-store service from Jono at the Richmond store, followed by really exceptional care and attention to detail in the assembly of our Oxley wardrobe by Jesse and Jono. A confusion about how much assembly would be required by the customer was rectified with prompt, professional, no questions asked service, with Jesse taking great care to ensure the wardrobe was perfectly assembled. Thank you Jesse and Jono!