Hi Maxxia I recently made changes to my benefit that I am claiming. I recently taken off the personal loan 260.71 as I have finished paying my loan. I transferred that claim amount to my rent/mortgage benefit which has 350.83 I usually getting at around 611.54. each pay cycle direct to my bank account. Since I made that changes I have not receiving the 260.71 for the 2 pay cycle now. I have chosen the accelerated 100 % which works for me very well. I recently went in to my maxxia app and checked if it reflects the changes I made which says that it is but this recent pay cycle only got the amount of 350.83. Please advice why the other entitlement of 260.71 previously were taken off completely and now is just the 350.83 only i am receiving. So I have missed getting the 260.71 for the pass 2 pay cycles now. Please advice.
Hi leahbettini, Thanks for reaching out with your question. I can understand your concerns, and this will require an agent looking over the changes made via My Maxxia to assist with your enquiry. As Product Review is a third party service to Maxxia, we are unable to assist with account specific enquires via this platform. To have this looked into further you will need to reach out to the team either by calling 1300 123 123 between 8am-7pm AEST, Monday to Friday, chatting with us via the Live Chat service on the Maxxia website between 8:30am-5pm AEST, Monday to Friday, or by lodging a enquiry online/via email to info@maxxia.com.au. Kind regards, Alexandra
Hi Maxxia, I just want to ask question regarding refund? I buy something from Skechers and ended up not liking the product and go for a refund. They have issued the refund but I can’t see it on my app. I will get it back or I will ended up losing 200$ ? Waiting for your reply. If anyone else knows about this thing, please reply asap.
Hi Vanshita, Thanks for you for your question about the Maxxia Wallet Refunds can be loaded to the Maxxia Wallet, and take 3-5 business days to be loaded once the vendor has completed the refund on their side. Refunds will show in the card transactions via My Maxxia, however if after 5 business days you still cannot see it please reach out to the team for further assistance. Kind Regards, Alexandra
My husband had a novated lease through Maxxia and at the end of it had several thousand dollars left in the account. This was 4 months ago and they haven't paid it back. He keeps calling and they say they'll do it in the next pay. He gets paid monthly so we have waited for a month each time and still nothing. I went through the same experience with them as did my brother in law. It's wrong to hold onto other people's money. What can we do to get our money back? Thanks.
Hi Beware, I'm sorry to hear your husbands surplus funds have been held for longer than expected with the lease ending. To allow us to investigate this further I have sent you a private message to request further information so that we can assist with this matter and hope to hear from you shortly. Kind Regards, Alexandra
Can the remaining funds at the end of my novated lease be transferred to me rather than my employer? I no longer work for them.
Hi David, Thanks for reaching out with your question. Any left over funds after your Novated Lease account has been closed, and reconciled, are sent back to the employer you packaged with us through to pay to you. I appreciate you have left them, however they will still be able to pay the funds to you. If you have any concerns over this process, please don't hesitate to reach out to the Novated Lease team on 1300 123 123 between 8am-7pm ADST, Monday to Friday. Thanks, Alexandra
Have tried to use my Maxxia meals card three times this weekend but it keeps getting declined even though there are sufficient funds. This is very frustrating because I have to pay from my everyday expenses account which I don’t like to do. Why does this happen ? It is the weekend and there is no support available from Maxxia. I am considering cancelling my meals card as I am worried about this continuing to happen.
Hi Stunned, Thanks for reaching out with your question, and I'm sorry to hear that your card has declined unexpectedly over the weekend. There can be a number of reasons for a card declining e.g. the card has expired, the vendor isn't set up correctly as a restaurant etc. To have this looked into, we recommend reaching out to the team on 1300 123 123 between 8am-7pm ADST, Monday to Friday OR chatting with our team via the Live Chat service on our website between 9am-5pm ADST, Monday to Friday. Kind Regards, Alexandra
We took out a novated lease on a BYD Atto 3 Electric Vehicle (EV) in October 2023. We have given receipts for our power usage when submitting claims but they have been refused. Maxxia told us that we needed to either install a separate meter for the EV to attain the actual energy used or claim using a broad measure based on kilometers travelled. None of this was disclosed when we signed up, The obvious problem with the first suggestion is we have had the car for nearly a year. The problem with the second suggestion is that Maxxia say it can only be submitted once a year to coincide with the Fringe Benefit Tax (FBT) year and only in that year. Why is this the case when EV's are exempt from FBT?? The claim should not be limited to any time frame. None of this was explained during the sales process. The whole Maxxia claims budget for EV's seems to be opaque and designed to be difficult, at best. Can someone please enlighten me?
Hi Graham, Thank you for takin the time to raise your concerns with us. To allow us to assist you with concerns at an account specific level I have sent you a private message to request further information, and hope to hear from you shortly. Thanks, Alexandra
Hi Graham. Read my review. Had the same issues and Maxxia blocked the investigation by AFCA.
My apologies if this question has already been asked. i've searched this section but could see anything relevant. i bought some goods on my living expenses card . When I received them i wasn't happy and they were returned to the vendor who is arranging a refund......is this going to be an issue or will it be refunded as is the case with a usual credit card? thanks so much to everyone.
M
I've just found the answer below.....clearly had too much wine today!!
I have been trying to call Maxxia and resolve a salary packaging issue with no answer. Please at least answer the calls.
Hi Rutendo, I'm sorry to hear you had difficulty speaking with the team on Friday. We we busy across all contact methods on Friday as we were closed on 25/04/2024 for the Anzac Day public holiday. If you've not yet spoken with someone about your account please reach out to the team on 1300 123 123 between 8am-7pm AEST, Monday to Friday, for assistance. Thanks, Alexandra
Hi, could you please let me know how long will it take for my self managed Novated lease to be processed? Sent an email to selfmanaged@maxxia.com.au but never got an answer.
Hi Ivan, Thanks for reaching out with your question, and I'm sorry to hear you've not had an update on your Self Managed Lease application. I appreciate you've emailed the team, however would like to recommend that you call them directly on 1300 123 123 between 8am-7pm AEST, Monday to Friday selecting menu options 1, 1 and 2. Thanks, Alexandra
Hi..I have two concerns..
1)I started maxxia in January, as i started late just before two months of March., there is noway to reach $9009 on the particular year. So If i use 4000$ in this year, will I get only 5000$ in nxt year? 2) If I use my wallet card for online purchase, and when there is a refund from that online website. Is it possible to get that refund to my wallet card as I paid through that.
Hi DGT, Thanks for reaching out with your questions. While you started packaging late in the FBT year, when the next year commences on 01/04 you will be provided a new cap limit in full, and any amounts not packaged this FBT year are forfeited. If you make a purchase on your Maxxia Wallet, and the vendor issues a refund, the funds will be loaded back onto your card. This generally takes 3-5 business days, and you will need to log into Maxxia Online on a PC or Laptop to view the credit transactions as they do not show in the Maxxia App OR via a mobile/tablet web browser. Thanks, Alexandra
Thank you so much for your time❤️
Hi,
I have money allocated to my meal entertainment card last Thursday and I tried to use the card today and yesterday but both declined. What do I need to do?
Hi Kristel, Thanks for your question, I can understand your concern with the card not working. As there can be a number of reasons that a card isn't working, I would like to recommend that you either reach out to our team on 1300 123 123 between 8am-7pm AEDST, Monday to Friday OR chatting with us via the Maxxia website between 9am-5:30pm AEDST, Monday to Friday for this to be looked into. Thanks, Alexandra
Hi I have the meals MAXXIA card Can this be used for supermarket purchases online? What happens when funds are not used by the end of financial year? Is it correct it can be used for accomodation as well? Thank you
You'll have to refer that question to Maxxia directly. My experience was only with a vehicle novated lease.
HI VVas, Thanks for reaching out with your questions. The funds loaded to the Maxxia Meal Entertainment Wallet can only be spent on you dine-in meal expenses when you eat at restaurants, bars etc., the funds cannot be used to pay for your groceries. Your employer may offer the option to package your accommodation expenses via Venue Hire, however these cannot be paid for on the Meal Entertainment Wallet. With the Wallet, any funds not spent my 31/03 will remain on the card, however they will roll over on 01/04 and count towards the next FBT years cap e.g. if $250.00 rolls over, we would only be able to load up to $2,400.00 onto the card before you reach the Meal Entertainment cap limit of up to $2,650.00 again. If you have any further questions, please feel free to reach out to our team on 1300 123 123 between 8am-7pm AEDST, Monday to Friday OR via our Live Chat service via the Maxxia website between 9am-5:30pm AEDST, Monday to Friday. Thanks, Alexandra
Can we change the ratio of meal and entertainment..as I would have liked to be able to buy some groceries in the last few days in the end of March..instead I'm left with $700 of entertainment dollars
how long generally after my works pay day do funds go into maxxia wallet? Will this be done over a weekend?
I have literally just finished the process I am picking up car hopefully tomorrow so not sure but if you go through Michael he will explain everything to you, he probably told me that answer but so much info I can't remember
Thank you Georgia, woke up this morning and funds were available. Happy days!
Hello, Thank you for your question and apologies for the delay in response. I'm happy to hear your funds have been received and in response to your question, funds are generally paid and available on your Maxxia Card within 24-48 hours of being received from your employer. Should you have any further enquiries, please feel free to reach out again. Regards, Nathaniel.
Can I transfer money from my Maxxia account to another bank account?
Hi escekar, Thanks for reaching out with your question. If you need to update the bank account that we are making payments to, this can be done either via Maxxia Online on a PC or Laptop OR the Maxxia App on your phone. If you require assistance to make this change please either call the team on 1300 123 123 between 8am-7pm AEDST, Monday to Friday OR chat with us via our website between 9:00-am-5:30pm AEDST, Monday to Friday. Thanks, Alexandra
Can I use Maxxia to pay for taxi, on my living expense account? I don't have meals and entertainment account.
Hi Jenny, Thanks for reaching out with your question. Provide you have the funds available on the Living Expense Wallet to cover your fare you will be able to pay for this with the Maxxia Wallet. Thanks, Alexandra
I just saw that I have an unallocated balance on my Maxxia app but it has a negative sign in front of it for example ( -$2.00) what does this mean?
Hi Jenny, I can understand your concern with seeing a negative unallocated balance, and there is a number of things that can cause this. To have this investigated further you will need to reach our to our team on 1300 123 123 between 8am-7pm AEDST, Monday to Friday. Thanks, Alexandra
Can you take ur salary sacrifice in a lump sum
Hi Vicki, Maxxia is only able to reimburse you funds as they are received from your employer each pay. If you are looking to package your cap limit over fewer pays, we can certainly check if this is possible with your employer and discuss your deductions further. If you would like to discuss your options, please reach out to our team either on 1300 123 123 between 8am-7pm AEST, Monday to Friday, via our Live Chat service on our website between 9am-5:30pm AEST, Monday to Friday OR via the contact section of Maxxia Online. Thanks, Alexandra
Can you use the Maxxia card to pay off afterpay online?
Hi Hannah, The Maxxia Wallet can be used for online transactions however cannot be used for transfer of funds or payments to other Credit Cards. This also includes payments to AfterPay not being permitted as these are viewed as a direct credit payment, which are not permitted on the card. Thanks, Nathaniel.
How long till salary packing funds are loaded onto my maxxia wallet card? My employer paid them on Wednesday it’s now Friday and still haven’t received
Good morning Hannah, Once your income is received by Maxxia and loaded to your account, funds are made available to you as soon as practicable on your Wallet, however it can take up to 48hrs per standard bank processing times. If you've not yet had your funds become available, please contact our team on 1300 123 123 between 8am-7pm AEST, Monday to Friday OR you can chat with our team here: external link between 9am-5:30pm AEST, Monday to Friday. Thanks, Alexandra
Hi Maxxia, I tried to register through your website and did several calls to your hotline, unfortunately nobody responded to me yet regarding my enrolment.Appreciate if you couls update me the status of my enrolment. Thanks
Hi Maria, I'm sorry to hear that you've been unable to speak with someone regarding your account. As Product Review is a third-party service to Maxxia we are unable to assist with account specific enquires via this platform. To follow up on your account, you will need to either call or team on 1300 123 123 between 8am-7pm AEST, Monday to Friday OR you can chat with our team here: external link between 9am-5:30pm AEST Monday to Friday. Thanks, Alexandra.
I had sufficient funds and used my card successfully on ubereats. I ordered again from same store 2 hours later and it kept declining. I tried several times. I was very annoyed as I then had to use other funds I didn't want to use.
Why did this happen when I had sufficient funds?
Hi Kay, There can be a number or reasons why a card has declined e.g. you were trying to pay for an ineligible expense, there were issues with our card provider at the time you were trying to make payment etc. To have this looked into further you will need to either call or team on 1300 123 123 between 8am-7pm AEDST, Monday to Friday OR you can chat with our team here: external link between 9am-5:30pm AEDST Monday to Friday. Thanks, Alexandra
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