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Maxxia
4.4 from 1,975 reviews

41 questions from our users

Govz

Govzasked

Maxxia

Hi, we have a loan car from you and we wanted to settle the payment very soon. Is it possible to end the contract and will just pay the remaining amount or value of the car?

1 answer
Maxxia
Customer S.Maxxia

Hi, thank you for reaching out. We can definitely discuss your options with you. As this relates to your private account information, please feel free to contact us on 1300 123 123, Monday to Friday, 8am to 7pm EST or chat to us via the Live Chat service on the Maxxia website so that we can assist you with this.
Kind regards,
Nawal

sam

samasked

Maxxia

can I pay my childcare, grocery exp and mortgage with pre tax salary.
what is the cap ammount?
How will I pay i mean you issue a card ?

1 answer
Maxxia
Customer S.Maxxia

Hi Sam, thank you for reaching out.
There are a range of benefits that may be available for you to package under the Living Expenses cap. You can check out our FAQ's here: https://www.maxxia.com.au/faq-salary-packaging
If you would like more specific information on what you could salarypackage, please feel free to contact us on 1300 123 123, Monday to Friday, 8am to 7pm EST.
Kind regards,
Nawal

Shirley Ashfield

Shirley Ashfieldasked

Maxxia

I want to increase my entertainment card amount did it on the web once but need to talk with you
I ve given up holding on to your numbers over 2 hours in three days can you call me to have it corrected asap [Number Removed] Shirley Ashfield

1 answer
Shirley Ashfield
Shirley Ashfield

This is impossible system

Milena I.

Milena I.asked

Maxxia

I am not sure I registered online log on for Maxxia. I need to change my bank details and how I can do it online. I did try to register but with no success. Thank you.

1 answer
Maxxia
Customer S.Maxxia

Hi Milena,
We can definitely help you log into your Maxxia Online account and update your bank details. As this concerns your personal account, I would like to recommend that you send us an email at info@maxxia.com.au. Alternatively, please feel free to contact us on 1300 123 123, during our standard business hours (8am-7pm AEST, Mon-Fri).
Kind regards,
Nawal

Jenny G.

Jenny G.asked

Maxxia

my maxi card won't activate? tried many times

2 answers
Maxxia
Customer S.Maxxia

Hi Jenny,
We can definitely assist you in activating your Maxxia card.
As this concerns your personal account, I would like to recommend that you chat with us via the Maxxia Live Chat service here: www.securemaxxia.com.au/account/ We are available Monday to Friday between 8:30am - 5:30pm AEDST. Alternatively, please feel free to contact us on 1300 123 123, Monday to Friday, 8am to 7pm EST.
Kind regards,
Nawal

Jordo
Jordo

Hi jenny. Yes, it's a pita. Stick with it and you will get a result. But it doesn't need to be this hard. Changes are made for changes sake or because someone is bored and needs to find something to do. Problem is, these brainstorms impact negatively on customer service. We work in the front line and work hard for our money. Good luck.

phanuelgalufu

phanuelgalufuasked

Maxxia

When I signed up for the lease I was told that I don’t have to pay for anything ie fuel, rego, insurance etc, but it looks like I have to pay for everything upfront and then claim later, why? I don’t have the money because it has already been deducted from my pay. Is this how this Maxxia thing work? If so then I was deceived, can I cancel?

1 answer
Maxxia
Customer S.Maxxia

Hi, I can understand your frustration and would like to discuss this further if possible so we can fully understand the circumstances of your concerns.
I have sent you a private message to further discuss and assist with this matter, and hope to speak directly to you shortly.
Kind Regards,
Nawal

Wayne J

Wayne Jasked

Maxxia

what happens to any funds left after March 31

1 answer
Maxxia
Customer S.Maxxia

Hi Wayne,
Funds left on your package at the end of the FBT year on the 31st of March will roll over to the next FBT year automatically.
If you have a salary packaging wallet, funds that roll over will contribute towards the following year’s cap as well.
For more information, please feel free to contact us on 1300 123 123, Monday to Friday, 8am to 7pm EST or visit our LiveChat services here: www.securemaxxia.com.au/account/ between 9am - 5:30pm AEDST.
Kind regards,
Nawal

Debra A

Debra Aasked

Maxxia

What Mechanical companies are affiliated with Maxxia so I don’t have to pay up front for any services

2 answers
Geoff K
Geoff K

To my knowledge there are no affiliated companies. The car you buy will be serviced by the dealer, or dealer network, that the car was purchased from so that all billing is part of the Maxxia lease.

Maxxia
Customer S.Maxxia

Hi Debra,
Here at Maxxia we have a dedicated maintenance team that handles all scheduled maintenance. To organise for your servicing to be paid directly from your novated leasing account you merely need to take your vehicle into any licensed mechanic with an ABN and advise that that you have a vehicle under a novated lease with Maxxia. The mechanic will then need to contact us on 1300 123 123 and speak to our team before the work is performed.
For more information, please feel free to contact us on 1300 123 123, Monday to Friday, 8am to 7pm EST or visit our LiveChat services here: www.securemaxxia.com.au/account/ between 9am - 5:30pm AEDST.
Kind regards,
Nawal

Bhupendra K.

Bhupendra K.asked

Maxxia

Just realised that I have been charged GST in my lease agreement for existing car. I paid GST two times for same vehicle. Not going to advise anyone to go with lease agreement for existing vehicle, lesson learnt!!

1 answer
Maxxia
Customer S.Maxxia

Hi Bhupendra,
I can understand your frustration and would like to discuss this further if possible so we can fully understand the circumstances of your complaint.
I have sent you a private message to further discuss and assist with this matter, and hope to speak directly to you shortly.
Kind Regards
Nawal

Rohan

Rohanasked

Novated Leasing / Salary Packaging

Hi maxxia rep, is it possible to pay for a new car outright from savings but claim the running expenses through novated leasing or as the name implies a lease agreement has to be entered into?
Regards
Rohan

1 answer
Maxxia
Customer S.Maxxia

Hi Rohan,
Thank you for submitting your query.
Under a novated lease you may be able to salary package your vehicle and its running costs.
We have some helpful information on our Novated Leasing FAQ page which you can access here: https://www.maxxia.com.au/faq/novated-leasing
For more specific information regarding what is available to you under your personal circumstances and employer guidelines, please feel free to contact us on 1300 123 123, Monday to Friday, 8am to 7pm EST or visit our LiveChat services here: www.securemaxxia.com.au/account/ between 9am - 5:30pm AEDST.
Kind regards,
Nawal

Maria O.

Maria O.asked

Maxxia

Is Maxxia offline today Friday 31/01/2020?.... I have tried to use my card from my Maxxia wallet and it keeps getting rejected. I know for a fact that I have over $300 on there. I have tried to look at your online system and the app..... and it keeps failing to load??? What is going on?

No answers
surya shastry

surya shastryasked

Maxxia

I checked in the website they don't have option for only house insurance???????????

No answers
surya shastry

surya shastryasked

Maxxia

don't have only house insurance

No answers
Kim P.

Kim P.asked

Maxxia

Can i claim on a cruise

3 answers
Maxxia
Customer S.Maxxia

Hi Kim,
Great Question!
A cruise can be claimed when it is a part of a package arrangement and the components are not individually identified. I hope this helps. If you have further questions feel free to contact our salary packaging experts on 1300 123 123.

Sian R.
Sian R.

Don't understand. So can i use my maxxia card to pay for my cruise.

Sian R.
Sian R.

Just tried to make a payment and it said insufficient funds but I know I have over $700 in the wallet

Mark Dominic M.

Mark Dominic M.asked

Maxxia

Hi! Can I novated lease a second hand car? And if Im buying from someone not from a dealer how can Maxxia help me out with the purchase. Thank you!

2 answers
Maxxia
Customer S.Maxxia

Hi Mark,
Thanks for your question! You can absolutely have a novated lease for a second hand vehicle.
Generally speaking a second hand vehicle needs to be less than 12 years old at the end of the lease period and of a value of at least $8000.00. If you have already found a vehicle for private sale our Leasing Consultants can help you organise the finance and place the vehicle under novation.
One of our leasing consultants would be more than happy to help you and you can reach them on 1300 123 123.
Hope this helps!
Josh

Milllie
Milllie

Mark - make sure you do your homework before buying second hand via novated lease..you'll need tyres sooner..mechanical repairs and servicing most likely sooner than if you purchased brand new

Grant s.

Grant s.asked

Maxxia

Will the new tax reporting requirements impact on salary packaging. Single touch payroll requires reporting of ytd gross and tax, not taxable income

1 answer
Maxxia
Customer S.Maxxia

Hi Grant,

Maxxia has worked together with all of our employers to ensure that the new requirements for single touch payroll has no effect on our customers.

Kind Regards,
Josh

Andrew B

Andrew Basked

Maxxia

What is the percentage of the fleet discount the customer is entitled to? Is it different for each car? What is a rough estimate in that case. Thank you

3 answers
Maxxia
Customer S.Maxxia

Dear Andrew,
Thank you for your great question. To be honest there are a lot of variables at play with a novated lease. These include the type of car and also on your employer. If you would like more information, please call us on 1300 123 123 and we would be happy to transfer you through to a specialist who can go through this with you.

I hope this helps!

Regards,
Bayden

Andrew B
Andrew B

Thanks for the reply, I'd like the best answer to be posted here so others can understand the fleet discount can be 10% to 15% off the car price. Unfortunately if you choose a car that is rare or limited edition you can be faced with a discount as low as 1.5% which would not make the lease worthwhile. Make sure you understand the fleet discount and interest rate. Hopefully that can clear things up for people reading this post.

Maxxia
Customer S.Maxxia

Hi Andrew,
Fleet pricing is provided by manufacturers, and varies by make, model, and variant. In many cases Maxxia can access fleet pricing and additional discount negotiated directly with the manufacturer, as well as dealer discount. As these discounts and bonuses vary across the wide range of new cars available it is always best to discuss with one of our leasing consultants.
Maxxia also has access to various corporate programs through manufacturers that can offer fixed delivery costs, scheduled services packages and other benefits. These programs are not offered by all manufacturers, so it is always best discussing this with a Maxxia leasing consultant to see what options are available to you.
Thanks and regards,
Gareth

elemintent

elemintentasked

Maxxia

Hello, I have not received my wallet card as yet in then post. Yet have funds available.
Is it possible to find out when my card will arrive?

Can I use funds in the meantime?

Regards, Michelle

1 answer
Maxxia
Customer S.Maxxia

Good morning Michelle,
I have sent you a private message in response to your enquiry.
Thanks and regards,
Gareth

Tali

Taliasked

Maxxia

Do you insure cars?

1 answer
Maxxia
Customer S.Maxxia

Hi Tali,

Thanks for your enquiry.

Maxxia provides novated leases through a customers employer depending on the employers available benefits. Through the lease we can source car insurance with a preferred 3rd party provider however we do not provide car insurance as a stand alone product.

Regards,
Gareth

Al B.

Al B.asked

Maxxia

I’ve been trying to contact your agents on my payout and have had no response. I both paid the lease out and contact my rep and have heard nothing. Nothing about the bank receiving payment. Nothing from Maxxia regarding terminating the insurance. Not a peep. This is very disappointing.

1 answer
Maxxia
Customer S.Maxxia

Good morning Al,

Thank you for your enquiry.

When it comes to the payout of a lease, as these funds are going to the financier and not Maxxia, we are not able to confirm receipt of any funds attributed to your payout. In saying that I am happy to look into your Maxxia account further to determine if we've received any request to terminate your lease. Are you able to provide the following details for me?

Full Name:
Employer:
Date of Birth:
Mobile number:

Kind Regards,
Gareth

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