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Maxxia
4.4 from 1,762 reviews

35 questions from our users

Wayne J

Wayne Jasked

what happens to any funds left after March 31

1 answer
Maxxia
Customer S.Maxxia

Hi Wayne,
Funds left on your package at the end of the FBT year on the 31st of March will roll over to the next FBT year automatically.
If you have a salary packaging wallet, funds that roll over will contribute towards the following year’s cap as well.
For more information, please feel free to contact us on 1300 123 123, Monday to Friday, 8am to 7pm EST or visit our LiveChat services here: www.securemaxxia.com.au/account/ between 9am - 5:30pm AEDST.
Kind regards,
Nawal

Debra A

Debra Aasked

What Mechanical companies are affiliated with Maxxia so I don’t have to pay up front for any services

2 answers
Geoff K
Geoff K

To my knowledge there are no affiliated companies. The car you buy will be serviced by the dealer, or dealer network, that the car was purchased from so that all billing is part of the Maxxia lease.

Maxxia
Customer S.Maxxia

Hi Debra,
Here at Maxxia we have a dedicated maintenance team that handles all scheduled maintenance. To organise for your servicing to be paid directly from your novated leasing account you merely need to take your vehicle into any licensed mechanic with an ABN and advise that that you have a vehicle under a novated lease with Maxxia. The mechanic will then need to contact us on 1300 123 123 and speak to our team before the work is performed.
For more information, please feel free to contact us on 1300 123 123, Monday to Friday, 8am to 7pm EST or visit our LiveChat services here: www.securemaxxia.com.au/account/ between 9am - 5:30pm AEDST.
Kind regards,
Nawal

Bhupendra K.

Bhupendra K.asked

Just realised that I have been charged GST in my lease agreement for existing car. I paid GST two times for same vehicle. Not going to advise anyone to go with lease agreement for existing vehicle, lesson learnt!!

1 answer
Maxxia
Customer S.Maxxia

Hi Bhupendra,
I can understand your frustration and would like to discuss this further if possible so we can fully understand the circumstances of your complaint.
I have sent you a private message to further discuss and assist with this matter, and hope to speak directly to you shortly.
Kind Regards
Nawal

Rohan

Rohanasked

Novated Leasing / Salary Packaging

Hi maxxia rep, is it possible to pay for a new car outright from savings but claim the running expenses through novated leasing or as the name implies a lease agreement has to be entered into?
Regards
Rohan

1 answer
Maxxia
Customer S.Maxxia

Hi Rohan,
Thank you for submitting your query.
Under a novated lease you may be able to salary package your vehicle and its running costs.
We have some helpful information on our Novated Leasing FAQ page which you can access here: https://www.maxxia.com.au/faq/novated-leasing
For more specific information regarding what is available to you under your personal circumstances and employer guidelines, please feel free to contact us on 1300 123 123, Monday to Friday, 8am to 7pm EST or visit our LiveChat services here: www.securemaxxia.com.au/account/ between 9am - 5:30pm AEDST.
Kind regards,
Nawal

Maria O.

Maria O.asked

Is Maxxia offline today Friday 31/01/2020?.... I have tried to use my card from my Maxxia wallet and it keeps getting rejected. I know for a fact that I have over $300 on there. I have tried to look at your online system and the app..... and it keeps failing to load??? What is going on?

No answers
surya shastry

surya shastryasked

I checked in the website they don't have option for only house insurance???????????

No answers
surya shastry

surya shastryasked

don't have only house insurance

No answers
Kim P.

Kim P.asked

Can i claim on a cruise

3 answers
Maxxia
Customer S.Maxxia

Hi Kim,
Great Question!
A cruise can be claimed when it is a part of a package arrangement and the components are not individually identified. I hope this helps. If you have further questions feel free to contact our salary packaging experts on 1300 123 123.

Sian R.
Sian R.

Don't understand. So can i use my maxxia card to pay for my cruise.

Sian R.
Sian R.

Just tried to make a payment and it said insufficient funds but I know I have over $700 in the wallet

Mark Dominic M.

Mark Dominic M.asked

Hi! Can I novated lease a second hand car? And if Im buying from someone not from a dealer how can Maxxia help me out with the purchase. Thank you!

2 answers
Maxxia
Customer S.Maxxia

Hi Mark,
Thanks for your question! You can absolutely have a novated lease for a second hand vehicle.
Generally speaking a second hand vehicle needs to be less than 12 years old at the end of the lease period and of a value of at least $8000.00. If you have already found a vehicle for private sale our Leasing Consultants can help you organise the finance and place the vehicle under novation.
One of our leasing consultants would be more than happy to help you and you can reach them on 1300 123 123.
Hope this helps!
Josh

Milllie
Milllie

Mark - make sure you do your homework before buying second hand via novated lease..you'll need tyres sooner..mechanical repairs and servicing most likely sooner than if you purchased brand new

Grant s.

Grant s.asked

Will the new tax reporting requirements impact on salary packaging. Single touch payroll requires reporting of ytd gross and tax, not taxable income

1 answer
Maxxia
Customer S.Maxxia

Hi Grant,

Maxxia has worked together with all of our employers to ensure that the new requirements for single touch payroll has no effect on our customers.

Kind Regards,
Josh

Andrew B

Andrew Basked

What is the percentage of the fleet discount the customer is entitled to? Is it different for each car? What is a rough estimate in that case. Thank you

3 answers
Maxxia
Customer S.Maxxia

Dear Andrew,
Thank you for your great question. To be honest there are a lot of variables at play with a novated lease. These include the type of car and also on your employer. If you would like more information, please call us on 1300 123 123 and we would be happy to transfer you through to a specialist who can go through this with you.

I hope this helps!

Regards,
Bayden

Andrew B
Andrew B

Thanks for the reply, I'd like the best answer to be posted here so others can understand the fleet discount can be 10% to 15% off the car price. Unfortunately if you choose a car that is rare or limited edition you can be faced with a discount as low as 1.5% which would not make the lease worthwhile. Make sure you understand the fleet discount and interest rate. Hopefully that can clear things up for people reading this post.

Maxxia
Customer S.Maxxia

Hi Andrew,
Fleet pricing is provided by manufacturers, and varies by make, model, and variant. In many cases Maxxia can access fleet pricing and additional discount negotiated directly with the manufacturer, as well as dealer discount. As these discounts and bonuses vary across the wide range of new cars available it is always best to discuss with one of our leasing consultants.
Maxxia also has access to various corporate programs through manufacturers that can offer fixed delivery costs, scheduled services packages and other benefits. These programs are not offered by all manufacturers, so it is always best discussing this with a Maxxia leasing consultant to see what options are available to you.
Thanks and regards,
Gareth

elemintent

elemintentasked

Hello, I have not received my wallet card as yet in then post. Yet have funds available.
Is it possible to find out when my card will arrive?

Can I use funds in the meantime?

Regards, Michelle

1 answer
Maxxia
Customer S.Maxxia

Good morning Michelle,
I have sent you a private message in response to your enquiry.
Thanks and regards,
Gareth

Tali

Taliasked

Do you insure cars?

1 answer
Maxxia
Customer S.Maxxia

Hi Tali,

Thanks for your enquiry.

Maxxia provides novated leases through a customers employer depending on the employers available benefits. Through the lease we can source car insurance with a preferred 3rd party provider however we do not provide car insurance as a stand alone product.

Regards,
Gareth

Al B.

Al B.asked

I’ve been trying to contact your agents on my payout and have had no response. I both paid the lease out and contact my rep and have heard nothing. Nothing about the bank receiving payment. Nothing from Maxxia regarding terminating the insurance. Not a peep. This is very disappointing.

1 answer
Maxxia
Customer S.Maxxia

Good morning Al,

Thank you for your enquiry.

When it comes to the payout of a lease, as these funds are going to the financier and not Maxxia, we are not able to confirm receipt of any funds attributed to your payout. In saying that I am happy to look into your Maxxia account further to determine if we've received any request to terminate your lease. Are you able to provide the following details for me?

Full Name:
Employer:
Date of Birth:
Mobile number:

Kind Regards,
Gareth

Sri

Sriasked

I am not sure why there is no residual value indication on the statements or online account when novated leasing? That would make it transparent so that the customers would be aware of at least an approximate buy out figure.

1 answer
Maxxia
Customer S.Maxxia

Hi Sri,
Thank you for your question. There are a few places where a customer is able to see what the residual amount for their vehicle will be. This amount is stated on the novated lease proposal where the vehicle details are listed and on the lease schedule provided by the financier. A customer would also be able to see this amount by logging onto their Maxxia phone app and looking at the section 'Lease Details'.
Thanks and regards,
Gareth

Waz

Wazasked

How do I avoid the extra charges if I choose to pay my car out in full. I've only just recently started with Maxxia and been informed my bank are hesitant to provide me with a home loan until I have the Maxxia Lease removed.... payed out.

1 answer
Maxxia
Customer S.Maxxia

Hello Waz,

Thank you for your enquiry.

There are no extra charges applied by Maxxia should you choose to pay out your lease in full. In saying that, please be aware the payout figure for the vehicle my be higher than anticipated. The reason for this is the payout figure is made up of the total amount of remaining lease payments expected + the residual amount owing at the end of the lease.
For example, if a customer decides to payout a 5 year lease after 13 months, then the payout figure will be made up of the remaining 47 monthly lease payments and the residual amount owing at the end of the 5 year lease.

I hope this information is useful for you however if you do have any further questions, please contact us on 1300 123 123.

Thanks and regards,
Gareth

Sarah Hese

Sarah Heseasked

My husband has maxxia car leasing, he recently deceased, im not sure what arw the next process of changing the car to my name?

1 answer
Maxxia
Customer S.Maxxia

Hi Sarah,

Thank you for your enquiry. My condolences for your loss.
I've asked for a customer care consultant to get in contact with you and go over the process going forward.

Regards,
Gareth

Annie A

Annie Aasked

Wanting to know where do I get a copy of Maxxia Salary Packaging Claim Form.

1 answer
Maxxia
Customer S.Maxxia

Hi Annie,

To lodge a claim, you do not necessarily need a claim form as you can do this through either your online account or by downloading the Maxxia phone app. For information on these options go https://www.maxxia.com.au/claims.

Alternatively, feel free to contact us on 1300 123 123 and we can arrange to email you a copy of the form.

Thanks and regards,
Gareth

Shane

Shaneasked

I was wondering why can't I get to a zero balance when I purchase something equal to the available balance. It gets declined and only allows me to purchase to within $20 to $25 of the zero balance. This happens on a regular basis. I check my balance....purchase something slightly less yet it is still declined. If it is a real time balance I should be able to use it. It gets quite frustrating especially at the EOFY. Any response would be helpful. Thanks.

1 answer
Maxxia
Customer S.Maxxia

Hi Shane,
I'm more than happy to assist here.
So that I can access your account, can you please provide me with the following details:
Full Name:
Employer:
Date of Birth:
Mobile number:

Kind Regards,
Gareth

stella

stellaasked

hello
I have been made redundant from my job and and im leasing a car thru maxxia.
what are my options, and what happens with my vehicle?

1 answer
Maxxia
Customer S.Maxxia

Hi Stella,
Thank you for your question.
I've sent you a private message so that we can look into this further for you.
Thanks and regards,
Gareth

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