Amazing customer service
I went to to buy an eyeshadow palette and the lady who helped me check out was extremely nice, she complimented my make up, encouraged me to continue experimenting with makeup and gave me a brief but helpful review of the palette. Would definitely recommend shopping at Mecca!
Mecca? Overpriced, loyalty program is miserable!
Spend almost $1000( Christmas presents for my family), been told I get a bday present and four times a year the sample's bags. It did sound nice. In reality, bday present turned out to be a cheap brush, and to get a sample bag I have to buy something else. Not to mention, how overpriced the shop is. Disappointed.
Great products and great customer service
Mecca maxima at QVB is just perfect. They have such a wonderful range of products available and their staff are always ready to help you. They help you test your products the right way, guide you with the perfect shade of foundation, compacts, lip colour and what not. Be it their in-house brands or any other brands that they're selling in store, their staff are always there to help you. (And before i forget, I just love their lip scrubs and body scrubs a lot too!)
The staff at the Chadstone store are always so friendly and helpful, it can occasionally be hard to find specific products but typically easy to get help to do so.
Friendly and great range of products. Staff are really helpful and provide assistance as required. The range of products is great and I always leave with more than I planned.
Beauty box is a scam if you justify spending extra.
Don’t bother spending the extra for the beauty boxes. As to date, I’ve spent thousands and never received one as it was always ‘sold out’. Am in full, unsatisfied with the uncaring ‘better luck next time’ service recurved each time try to collect at the counter.
Love Love Love
I am totally hooked. Good range of products (although missing some key brands) but the staff are always super helpful and give great advise. Easy to navigate the store and although it can be pricey you are paying for quality.
Honestly my favorite store. I Shop at the Myer City store and they always have everything I want. It’s expensive, but you’re paying for quality make up and skin care. The employees are always lovely too.
Rude staff member
I was shopping in store at Southland on Friday 17th Jan, about 5pm. The store was pretty much empty of customers so there were about 10 x staff standing chatting amongst themselves looking bored. I was asked 3 times if I needed help, to which each time I replied ‘I’m happy looking thanks’ the 3rd staff member went on to say in a rude tone ‘well I’m only asking because you look so lost in here!’ I repeated ‘no I’m not lost, I’m just having a look’ after this I was feeling annoyed, and could feel yet another staff member approach to ask ‘if I nee...ded help?’ So I just walked out. You need to give the customers a chance to actually look at products before you continually ask if they need help, it’s so annoying. The staff need to keep busy instead of chatting amongst themselves standing in a line looking to pounce on everyone walking in. The store looked a mess, lots to be done, but no one actually working. I’m a level 3 member and I had been gifted a $200 voucher for Christmas I was looking to spend. It was so annoying I couldn’t be left to browse the store without so many staff asking if I need help!
Severe reaction to their product and they deleted my review!!!
I've been a loyal customer of Mecca's since they opened and have been a Level 3 Beauty Loop member for years (ie I spend $1,200+ annually with them). I love their products but all the same products are available with Sephora, Adore Beauty etc so I'll be shopping elsewhere in future!
In April 2019, a staff member in store at Mecca Chermside recommend me the Summer Fridays Jet Lag Mask which I went ahead and purchased. I followed the directions but unfortunately had a severe burning reaction to the mask. My face went bright red and it felt li...ke severe sunburn. Both the redness and painful burning sensation lasted about 3 days. Once the redness eventually cleared, my skin was left feeling dry and damaged. I messaged Mecca on Facebook about my reaction and they advised me I could return the product for a refund. They also advised "This has occurred with some customers using this mask as it does contain methol and essential oils". When I returned to store a couple days later the staff could still see the redness. They weren't surprised about the reaction and said several customers had the same problem with the burning and even a staff member experienced it! On their website, Mecca publishes customer product reviews on all their products. I decided to leave a product review myself just so other customers could be aware that this burning reaction is a somewhat common reaction.
What an amazing experience
My first experience fabulous, big shout out to Johnny @Strand arcade amazing! I’m an older customer, the advice and detail I got in my makeup lesson made me feel special.
Terrible Customer Service buy a very young staff member
I have always purchased fragrances and candles from Mecca. Being a first time mum, young baby, when i went into store to by myself another Diptyque candle i thought whilst im here ill ask about some eye cream for my tired eyes with bags under them, something to hopefully freshen them up , being awake at all hours not getting enough sleep new mum etc etc, i approached sales staff asked her for recommendations, she had the nerve to look me up and down and say, you know you need to make sure you look after yourself, eat well, excercise and drink l...ots of water, there is no miracle solution to dark circles under the eyes, this may help buy you also need to change your habits! So this young girl, quick to make judgements, has no idea about me, she had no right to make such comments. What if i was a cancer patient? had a medical condition? Working in the health profession i have seen many many patients come in with bags and dark circles under their eyes for many reasons . I walked out, pretty much crying, I actually wish i smacked her across the face and told her to grow up and stop assuming things about people. I have never EVER stepped foot in a MECCA Store again! Disgusting rude customer service from staff who think they are better and above and beyond anyone else. This was in mecca in Doncaster Westfield.
A one stop make-up shop
I went to their store at Westfield Parramatta was indeed happy with their service. I needed some make-up items and the beauty specialist explained to me which foundation cream and concealer suited best to my skin tone. She also helped me with a toner for my dry skin as she was patient in answering my queries. The staff are attentive from the time you enter their store and help you with your requirement. I got myself enrolled for a free make-up class held by their beauty lab which was an additional incentive and highly recommend going there. It is worth every dollar you spend.
Excellent Customer Service!
I dropped in to Chermside Mecca store as my daughter and two friends were in there. Jesse was giving them a skin care introduction and talking to them about how to look after their lovely skin. I was so impressed watching this lovely engaging staff member- she was absolutely delightful- so professional, articulate and fun. She also was very down to earth and clearly enjoyed her job and engaging with the public. It stands apart from the norm when you receive such excellent customer service as Jesse displayed effortlessly!!!!! She will go far. Also I bought a product on the spot and will return to purchase the other she introduced me to and gave me a sample.
Beautiful store with friendly staff
I always have a good experience shopping at Mecca. Staff are friendly and informative. They can provide you with accurate product information and make suggestions based on your skin concerns. Staff at Chatswood Chase and Bondi Westfield are most friendly so far.
Absolutely Disappointed and frustrated !!
Hey I had the absolute worst experience at your store at Chadstone ! I purchased a perfume that I was excited to use. I got home opened the product to find it empty, it had been leaking for ages from the bottle and through the box not to mention it cost me so much money ! Went to one of your stores to get a replacement only to get told that they didn’t have the product and I had to walk to two different stores, while I lost time from my work break! the lady at the entrance was dismissive towards me ! And when i finally got to the till the gir...l serving me was practically inept and had no clue what she was doing, not to mention she laughed at me when I said I wanted a refund or replacement. She asked me multiple times what I wanted to do after I had just explained why I had come to the store and I had also given her my damaged purchase with the receipt? I’m so disappointed and fustrated with my experience that I received from your staff members as well as the quality of your products. She kept on asking me if I wanted a replacement bag when you could clearly see it was damaged from the perfume. She gave me a tester/sample foundation in the lightest shade AND OBVIOUSLY COULD SEE that I’m of a darker skin tone which was utterly disgusting, ignorant and just offensive. I’ve been a fan of your store and now I won’t be.You should have a look at your stores as I have never had such poor customer service before . It’s an absolute joke , especially working in customer service myself !!! She couldn’t even take the initiative to replace my bag which she could see and feel was soggy or even open the product which made me feel inept. Disgusting is an understatement and I will not be returning.
Good selection of exclusive brands
I shop at Mecca stores regularly online and in store. The instore experience is always positive and the staff are friendly and approachable. They offer suggestions and also introduce me to new products. The products might seem expensive but that's because they are exclusive to Mecca. They also have a fantastic loyalty program.
Friendly staff. Wide range of products.
Went in to the Macquarie store today and was met with friendly staff who offered assistance straight away. They have a wide range of products and although expensive, they look like they will last a long time. A little bit disappointed in the increase price of the better than sex too faced mascara but otherwise it was a lovely experience and i will definitely be coming back!
I went to the Burnside Mecca Maxima on Saturday afternoon, 20th July 2019. I asked for a silicone based primer for liquid foundation. The girl recommended me the Mecca smoothing primer which, as it turns out, is WATER BASED and for POWDER foundation. Not so surprisingly, the primer doesn't work. Nor does the finishing spray... I called up to explain the faulty advice, and Mecca will offer me store credit but not a refund, despite the trust I placed in their staff's advice. I no longer trust Mecca as a makeup provider and will shop elsewhere.
I visited the Chermside store and was greeted (with a smile) by a lovely lady at front of store. She assessed my needs and advised me to proceed further into the store where she would have someone come and look after me. Within seconds, gorgeous Jesse came to assist me. I was looking for a 'brow pencil, crayon or pomade' however I have always had trouble finding the right shade. Jesse was warm, polite and genuine. She took the time to ask me my name while showing me all the options. I settled on the perfect 'crayon pencil' - Finally I have fou...nd the right shade ! Thank you Jesse (and the team at Chermside) for being so professional and polite. I highly recommend this store. Unfortunately Sephora did not offer the same service which felt like a department store however MECCA offered good old fashioned service, personalised and with a smile. Thanks again :)
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