Nick and Jackie
Single Story Home - Glenunga
We were extremely happy with the Medallion experience, from the initial design and development through to the building process and handover. We enjoyed the interactive design process and any questions or changes that we identified were quickly addressed by the Medallion team. The approvals process through Council was painless and expedient and with Medallion's assistance were able to modify our design and maximise our building envelope. Once the build process got underway, the job went quickly and very smoothly. Craig, our site supervisor was exceptional - always available to assist with our queries, regularly meeting us on site and worked closely with Genevieve to facilitate solutions to any challenges that arose. The tradespeople we met on site were very professional, courteous and helpful. We were amazed at how smoothly the build went starting in late April, completed in 7 months and we were in our home and fully settled well before Xmas. The Medallion team helped us deliver an outstanding and beautifully finished home that has met all of our needs and wants. We would have no hesitation in recommending Medallion Homes.
Kim and Alan
Single storey home – Linden Park
We are extremely happy with our beautiful Medallion home which was tailored perfectly to our needs. The friendly and responsive Medallion staff in sales, design, administration and construction, all worked as a team to help us reach our goal in an amazingly short timeframe. The quality and workmanship of the tradespeople and suppliers used by Medallion was impressive. The construction was coordinated in the capable hands of our extremely knowledgeable and patient site manager, who always kept us updated throughout every stage of the process. Thanks Medallion.
Single storey home – Somerton Park
We were lucky enough to purchase a Medallion home when it was almost complete and we have fallen in love with it from the beginning! The entire process from initial contact until post construction was very smooth and productive. It was a real pleasure dealing with Mark, Agent, who has always been responsive and helpful. Nothing was too hard for him! We strongly felt that he was looking after us and our satisfaction was his priority. Peter, Director, has been very supportive as well as great and easy to communicate with. Peter was generous with his time and advise, and even found some time in his busy schedule to meet with us in person. Peter has been open and flexible, and endorsed some last minute changes which we had proposed. As a result, the house has everything what we needed and wanted. It is our dream house! The design has been fantastic with every aspect having been well thought through. The finish has been equally impressive and the house has met our needs in 100%. The Medallion team organised a thorough handover on a settlement day with Josh, Supervisor, showing and explain key matters. Josh has been another great asset to the team. During all interactions with his, Josh has been very helpful, professional and solution-focused. Last but not least, Genevieve, admin staff, has always been very helpful, understanding and responsive to our emails. We could not be happier with the entire process and the end product, and cannot speak highly enough of Medallion Homes. Thank you!
A caring Builder
We are Delighted with all aspects of the building process from start to finish the service we received from all suppliers during our selection process was informative and provided in such a way that we all understood what was available and how they worked. The professionalism that was delivered during our design stage was truly fantastic Medallion certainly have a great team. The building supervision was outstanding ( being a retired builder I think I am very qualified to know ) the supervisor gave me a great deal of freedom to visit the and look and chat with the contractors above all he ensured the end product he delivered was stunning.
Top quality finish
From start to finish Medallion Homes delivered highly professional service.
The firms which Medallion referred us to for various selections (such as electrical,tiling, plumbing and carpentry) were also of a highly professional standard.
We are extremely happy with the attention to detail and the resulting top quality finish of all aspects of the build. Our building supervisor was at all times receptive and proactive in addressing the issues that we raised with him.
As we are retired we visited the house every three or four days of the build and got to know the subcontractors and most of them had worked for Medallion for many years. It was interesting to hear them tell of "horror" stories of what other builders do in taking "shortcuts" during a build. Clearly those subcontractors were not sales persons and their feedback made us all the more grateful that we chose a quality builder in Medallion Homes.
After hand over there were a couple of issues that need rectification and they were promptly corrected..
Medallion's customer service and support over the whole build was exemplary.
Adam and Mel - Single Storey Home - Lower Mitcham
The workmanship was of a high standard across all elements on our property and the build is at a top quality with key modern features.
Features we love are brick work at the front of the home, highlight windows connecting us to the outdoors in key areas of the home, in-roof storage (fantastic for families) and pelmet lighting in entrance hallway as a feature piece as people enter/exit the house amongst many others.
The build was managed very smoothly, regular communication was a key strength of the build from our site supervisor who was caring, attentive and respectful at all times. Nothing was too much trouble and we always felt at easy knowing that our site supervisor was across everything at all times. All trades were the same and a easy to work with and have discussions about any element we wanted to talk about or questions to ask.
Customer service and support was always timely, consistent and connected to our vision of what we wanted to achieve with our home and the key reasons/drivers for wanting to build the home.
We have no hesitation recommending and endorsing Medallion Homes to our friends, family and associates.
Thank you Medallion Homes for our experience over the journey of the build.
Rosslyn Park - single storey home
It is the second time we have built a house, and the first time with Medallion Homes. We were impressed with the company at each stage of the building process, from the first discussions on house design options through to completion and the 3-month maintenance follow-up phase. The staff did a great job of taking us through the various steps, and were fantastic at getting back with answers to any questions we had. The build itself went smoothly, and Medallion demonstrated excellent Project Management, with the completion being achieved in a very timely fashion. We are extremely happy with the final result and highly recommend Medallion Homes.
Single storey home - Malvern
We have now been in our new home for two months. It is beyond our expectations and inline with the style we were looking for. The entire process from the first time we met the entire Medallion team to the finished product could not have been made any easier. All aspects of building a home from design to the colour of the paint was a pleasure. The team accommodated all of our specific modifications and the project manager was extremely easy to work with. The high craftsmanship of all the trades were amazing and the timeline of completion was very surprising. We were also impressed by the quick, friendly and professional communication. We love our home and had been very happy with the choice of builder and would recommend them to all our friends.
Somerton Park - Two storey home
This is our 4th home in 40 years of marriage, but our first build. We had looked at Medallion designs, so were happy to proceed with a Medallion project at Somerton Park. The planning process went well, and Medallion's recommended suppliers were helpful. The house was finished in May 2017, close to the target date set. Most of the contractors who work for Medallion have been doing so for many years, as they get continuous work exclusively with Medallion, and so the standard of work is high.
Testing times come when something goes wrong; we experienced an annoying roof leak that was frustrating as it was intermittent. One of the roofing contractors (now ex-contractor) had cut corners, and it was difficult to find the source of the problem. Medallion took responsibility over several weeks to find & correct the leak. Our overall impression has been a good one.
Happy Home Owner
Woodville South, Medallion you have delivered what you promised ...thank you
First time building and what a wonderful experience. Medallion delivered on everything that we discussed including the handover date. We are extremely happy with our new home, the quality of the build is amazing and nothing was too much trouble . Everyone at Medallion Homes is so professional, and extremely prompt with getting information back to you, their follow up can not be faulted. As we were on site each day it was great to meet the tradesmen working on our house who have all worked for Medallion for many years which in its self tells a story about the company. We would build with Medallion again in a heartbeat. Well done guys
1st time build a home
Durning the construction period, there were couple incidents happened, but all solved with professional manners.
As the 1st time build a house and we have moved in for 8 months so far, Medallion Homes has given us a quality house and post-handover maintenances were efficient. We are very happy about results and appreciated we have found a professional builder like Medallion Homes in Adelaide.
Two storey dream home - Springfield
We are very happy with our new home. The quality of the build is amazing and to have our home ready early was even better. We were extremely happy with the consultation process, working through selections was exciting and we had an awesome building Supervisor. Everyone at Medallion are professional, their communication, honesty and knowledge is perfect. They keep you up to date regularly, and when we had questions we received prompt answers and never felt uncomfortable asking our sometimes simple questions. Being able to visit onsite and to meet the friendly tradesmen was important to us and a lot of them have worked for Medallion for many years. Thank you Medallion for creating our beautiful home we are very happy and comfortable, it felt like home from straight away.
Glenelg Two Story Home
The consultative approach between key people at Medallion like the Designer, Building Consultant, the Selections Team, Finance, the Building Supervisor and craftsmen/professional trades throughout our build resulted in our residential home being built ahead of time, within budget and most importantly a home that works for our family, friends and one we are proud of.
Quality products and materials were used throughout. The design features were outstanding. For example once living in the home, design aspects like views from rooms, widths and heights of doorways and ceilings, quality finishes were items we didn't really think too much about before the build however were very important design features that work very well when living in the home and ones we now appreciate as it makes our home work. Many thanks Medallion
Building our dream home
The workmanship is exceptional, and we are very happy with the built quality of our new home.
We really appreciate the supervisors care and concerns and keeping in touch every step of the building process,
The team at Medallions are certainly very efficient and very professional and have helped us every step of the way. Our special request and alterations have always been addressed with our satisfaction as a priority.
Medallion homes - An excellent and reliable builder
This is our second home built with Medallion Homes - and the experience this time was even better than the first! From start to finish, Medallion homes were able to deliver their product which was to become our dream home in North Adelaide. To be able to complete our large double story home together with tennis court and swimming pool plus landscaping within 9 months with no compromise in quality - Medallion Homes - they deliver!
We enjoyed our Medallion building experience and are daily enjoying a beautiful home.
Medallion is an excellent builder because of their dedicated and professional staff and tradesmen. The supervisor was detailed in his work and his dedication ensured we had a quality built home. Their project manager helped us choose the right material and colours. Every tradesman that Medallion we met were so positive with Medallion and many mentioned that Medallion always paid them on time, which gave us added confidence that the Medallion tradesmen would ensure that they did the best job they could. The Medallion on going support after we were handed the keys continued their testimony of reliability by fixing any issues we found. Would we build with Medallion again? Without any hesitation we would.
Love our medallion resort
Our Medallion Home was completed in early 2012 and ever since we have thoroughly loved the resort type life style the home and property has offered
Our allotment was unique in that it offered a Northern aspect to the rear with water views and magnificent hills views to the South . The designer at Medallion Homes capitalised on these views and we now have a fantastic outlook from almost every room in the home. Our kitchen/living areas overlook the Northern ( water ) views through a 7.0m long window wall onto a huge timber deck/alfresco area , the upper storey living area has the same views , as soon as you step into the front door you can see the water and all of the bedrooms enjoy hills views , just like a resort every room has a fantastic view .
The Medallion Homes process from start to finish was professional and seamless from the first time we saw their beautiful Display Homes oozing sophistication and elegance coupled with lots of practical ideas ; to the exciting and rewarding Design phase ; to the very transparent pricing phase ( our sales consultant could actually demonstrate to us at their display homes all of the schedule items ie: appliances , toilets , basins , taps , joinery , doors , windows etc. etc he was going to price into our home , the other builders we saw gave us a list of schedule items none of which were in their displays , the fact that we could see these items and that they were obviously of a high quality gave us confidence we were choosing the right builder ) ; to the very helpful,professional and knowledgable Project Managers who worked closely with us to ensure our selections were well coordinated and that all of the minute details were considered and explored , nothing was too much trouble ; to the very approachable site supervisor , we were welcomed to visit the site regularly , all of the trades were very friendly , we were thrilled to learn that most of the trades had worked on the Display Homes and now they were working on our home
The end result is spectacular , we call it home our friends call it The Resort , it is certainly of the same quality and standard of workmanship we saw at the Display Homes and we have no hesitation in recommending Medallion Homes to anyone contemplating building
The construction was too quick we were not ready to move in
Life's a Beach!
We've just finished building with Medallion and they couldn't have been more professional, helpful and quality driven. From the outset they worked with us to create the best design for a challenging block. We had a narrow block and even though we were close to the beach, didn't think we could even a glimpse of the sea. It was only Medallion's design that captured views to the sea - and we're thrilled we spoke to them! They then helped us every step of the way with our selections and finishes.
When we first starting looking for a builder, we were attracted to Medallion by their reputation in the industry but also the quality of their display homes - we weren't disappointed with our own home! We now have a gorgeous home and are constantly getting positive comments from our friends and family - I would definitely recommend Medallion Homes to anyone who wants a friendly, customer-focused, quality company who can deliver on price and service.
Quality, professional, experienced builder with a great reputation
Beware of Medallion Homes
We built with Medallion Homes and began to regret the decision from almost the time that we signed the contract. All the pleasantries of the sales staff end once you’ve signed the contract.
We expected that a contract and specifications meant something –not to Medallion. Poor project management, inadequate engineering, delivery and installation of lesser quality materials, fittings and finishings became par for the course. We needed to inspect the works and demand the replacement of items – and in the end needed to seek independent advice from building inspectors and engineers. Medallion failed to obtain necessary engineering for an important part of the home – their engineer told us that he ‘just used what he had done for other homes’ …
Medallion also failed to address maintenance items – they fixed anything that was easy but repeatedly ignored or refused to address other items. Their maintenance team was rude to our family both in person and via email. Ultimately, we needed to rectify the matters ourselves.
Recent discussions with others who have built through 2011 to 2013 confirm our experiences. A discussion only this month with an independent builder (not a competitor) offered the view that “the Medallion brand is just a façade – beneath the exterior they can be poor quality, they know it, but don’t care …”.
Medallion Homes was an award winning builder – however those were the days when [name remobed] was involved. Current management trade on the name but don’t deliver on the contract. Challenge them and there’s the threat of lawyers!
It appears that the only customers of Medallion that don’t have a problem are those who don’t know any better. If you don’t understand the building industry, make sure you have a suitably qualified professional watch their every move unless you’re happy to have them take your money and not deliver.
If anyone is seriously thinking about using Medallion Homes.
Expensive, poor service, failed to deliver to contract
Reservations with Medallion Homes as your builder
Built with Medallion Homes 2008/09. Very impressed by their display homes (but beware 'what you see is not what you get'). "Free" 1st design draft & consultation but the final quote could only be given after payment of $6000 of an initial works agreement. My 2-storey house ended up costing $1963/m2 after various non-inclusions and variations (ie. 50% more, than the Grand Manor display home price we modelled & budget on, at ~450m2).
Project managment: Forgotten to submit request for demolition of the pre-existing house. Forgotten to arrange the electrical work to supply cables to the new swimming pool (discovered after paving).
Engineers: Provided 'routine' work. Lack of communication between Medallion and the engineers who ignored the presence of my swimming pool to be built and designed a soakage pit next to it. The engineer did not take into consideration the amount of paving I did to all my backyard. This ended up with diastrous flooding of my block during the heavy rains in 2009. Medallion, the engineers, the plumbers shifted the blame to the Landscapist.
Roof: The roof leaked, damaging and soaking the kitchen (JAG had to replace a set of cupboards) and the plasterboard behind the glass splash-back. Also leaks around the bow window and 2 other spots.
JAG: What would you expect to get when Medallion only paid JAG $20840 (even after our variations to upgrade to Caesarstone top and Glass splashback) to build our entire kitchen. That was 2.4% of the entire building cost we paid Medallion.
Tiling: Suboptimal graded fall in a shower, with one standing in pools of water during showers. The sealant in most wet areas and some non-wet areas got mouldy within 1 year.
Electrical: Was cautious of its previous legal history but turned out to be quite good work.
Building on schedule once started building; punctual hand-over (48 weeks as quoted). They responded to your questions. Excellent work from site supervisor, gyprock/plastering/rendering, painter, locksmith, and thereafter the maintenance team.
See above. Have major reservations re: their transparency, and value-for-money. Hopefully their new management style (and logo) helps.
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