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Medibank Pet Insurance Essential Pet Care

Medibank Pet Insurance Essential Pet Care

2.1 from 16 reviews

Reviews

2.1

16 reviews
5
(4)
4
(0)
3
(0)
2
(1)
1
(11)
  • Value for Money
    2.1 (14)
  • Transparency
    2.1 (14)
  • Customer Service
    2.1 (14)
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Do not touch with a barge poll

published

Don’t waste your money. They grasp at straws to not pay out! They charged me 2 lots of excess for one consult because there were 2 seperate conditions. They should be ashamed of themselves especially in this climate. This is why insurers get a bad name because they’ll do anything to keep your money

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateJuly 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
Gail

GailPerth, WA

Fantastic insurance cover & service

published

We insured our beloved late 13yr old dachshund Benji with Medibank! Well what can i say but they have been fantastic throughout our journey with our baby - always there for information when i called, helpful, polite and got the job done. Claims done swiftly, money paid in quickly and without them we could not have given our darling Benji the care and treatment he required in his 13 years in our forever home. I would highly recommend them and if we have another fur baby will most defenitely use them again. Thank you Medibank and also for your kind message after the passing of our beloved Benji....

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJuly 2020
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Medibank
MedibankMedibank

Hi there,
Thanks for taking the time to provide us your comments and giving us 5 stars.
- Mary

Nicki

NickiGreater Melbourne (Outer), VIC

Very Happy

published

Recently put in a claim for my 13 year old cat's iodine radiotherapy. All I had to do was forward the receipt & the vet's treatment notes - very easy. It was paid in under 2 weeks. I'm very satisfied with the service!

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time1-2 weeks
Claim DateMay 2020
Claim ApprovedYes
Number of Pets3 pets
Pet Type(s) InsuredCat and Dog
See all answers
1 comment
Medibank
Medibank P.Medibank

Hi Nicki,
Thank you for taking the time to share you positive experience. We're very pleased to hear that your claiming experience was so straightforward, and we hope that your cat is feeling better soon.
Thanks, Hayley

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Jennyl

JennylGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 3 likes

Disappointing treatment of a long term member

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim ApprovedYes
Number of Pets1 pets
See all answers
1 comment
Medibank
MedibankMedibank

Hi Jenny,
I am so sorry for your loss. I just sent you a private message to see if there is anything we can do to help.
Thanks,
Anna

Bryan

BryanGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Disappointed after being a loyal client for 10 years...

published

A recent trip to the emergency and a rejection of a $150 claim prompted us to review our Bronze Paw cover which over time has become pretty useless as it turns out...

As it turns out, there is no option to upgrade this if your cat is more than 9 years old (ours are 10) even though we've been with Medibank from the start...

Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateMarch 2020
Claim ApprovedNo
2 comments
Medibank
MedibankMedibank

Hi Bryan,
I am sorry to read you haven’t been able to change your Pet Insurance cover. I just sent you a private message asking for a few more details.
Thanks,
Anna

Bryan
Bryan

Hi Anna,

Additional details requested have been sent.

Nicole

NicoleMid North Coast, NSW

Excellent!

published

Processed claims and had money back in our account in 2 days! Cancelled our policy for us automatically when we had to euthanize our cat. Highly recommend and will use again. Thank you Medibank.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Medibank
MedibankMedibank
Mel Shoe

Mel ShoeGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 2 likes

Total scam. Dreadful service and ridiculous exclusions

published

First of all, every time you need to call these people put aside an hour and have a Valium handy. Worst service I’ve ever experienced. But aside from that the policies are basically a rort. Obnoxious amounts charged, ridiculous exclusions and just a nightmare to deal with. I previously had 3 pets covered for 5+ years... so they’ve made a fortune out of me for doing very little apart from raising my blood pressure. Today I cancelled the lot and will also be referring my complaint to the appropriate advisory bodies.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedNo
Number of Pets3 pets
Pet Type(s) InsuredDog
See all answers
3 comments
Medibank
MedibankMedibank

Hi Mel,
I am sorry to read of your experience with our Pet Insurance team.
I just sent you a private message so that we can help resolve this. Thanks, Anna

Mel Shoe
Mel Shoe
Medibank
MedibankMedibank

Hi Mel,
I just replied to your private message. - Anna

CrystalW.

CrystalW.Metropolitan Adelaide, SA

  • 5 reviews
  • 2 likes

Straight forward and easy process

published

Have had the basic essential care policy for two years. After reading the pds and comparing with other insurers, it offered the most coverage for an older cat.
Not long after I insured my cat, he was diagnosed with hyperthyroidism which requires extensive treatment and testing. Each and every claim has been easy and quickly processed. I have been really amazed at how straight forward everything has been.
I am about to go for a more permenant treatment which could cure my cat's illnesx (radioactive Iodine) which should hopefully be covered, but I guess I'll have to see how it goes.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim ApprovedYes
Number of Pets1 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Medibank
MedibankMedibank

Absolutely disgusted with Medibank Pet Insurance!!!

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
See all answers
3 comments
Medibank
MedibankMedibank
Helen
Helen
Medibank
MedibankMedibank

Thanks Helen, I just replied to your private message. - Anna

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Terrible company-worst customer service Ive ever received

published

For two years I have been trying to register for their online portal. I have sent countless emails, spoken to customer services officers on the phone, sent so many screenshots, and no one has been able to resolve this simple issue. I have wasted so many hours on this and still no resolution in sight. Not happy.

Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
See all answers
1 comment
Medibank
MedibankMedibank
Julia

JuliaSouth East Queensland, QLD

What a dud service!

published

I spent months of backwards and forwards communication regarding a claim on my cat for bladder surgery. Three times that sent correspondence asking for the same documents! After spending hours of my life on the phone, photocopying and having to verify the truth, my claim was rejected anyway on a so-called pre-existing condition! Why did not they say this in the first place and I would not have wasted my time and energy. Its a dud service and I am better off putting the $1000 a year aside instead of dealing with such incompetents. Ive cancelled my policies.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedNo
Number of Pets2 pets
Pet Type(s) InsuredCat and Dog
See all answers
1 comment
Medibank
MedibankMedibank
Angela

AngelaPerth, WA

  • 2 reviews
  • 1 like

Scam and claim isnt fairly assessed; cannot speak with claim team.

published
Transparency
Customer Service
Value for Money
Claim MadeNo
Number of Pets1 pets
Pet Type(s) InsuredDog
See all answers
1 comment
Medibank
MedibankMedibank

Hi Angela,
I am sorry your recent Pet Insurance claim got rejected. I just sent you a private message asking for a few more details. Wed love to get this resolved for you as soon as possible. Thanks, Anna

Wendy

WendyPerth, WA

  • 11 reviews
  • 11 likes

Total Rip Off

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time2-4 weeks
Claim DateOctober 2019
See all answers
1 comment
Medibank
MedibankMedibank

I would never do it again. Waste of money

published

When I fist applied I had full cover on cruciate ligament. They change the policy with out telling me three years in and I didn't read it as I thought it was the same. The operation cost me $4300 and I got $2700 back but it took months and it was hard. Not one phone call. service is horrible. I have not claimed anything else as the way the break up the fees when you do to the vet it doesn't allow for it. Do not use Medibank. Next time I will put money away each month.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time3+ months
Claim ApprovedYes
Number of Pets1 pets
See all answers
1 comment
Medibank
MedibankMedibank

Hi Bondi,
I am sorry to hear of your recent experience with our Pet Insurance. I just sent you a private message asking a few more details.
Thanks,
Anna

Very disappointed

published

I have both two dogs with the medibank pet insurance for 10 years, the claim was reasonable. The first dog past away in Feb and they refunded me the remaining monthly fee from the day he past away. My second dog past away on the 4th Sep. I contacted them on the 24th Sep and try to terminate his insurance. I thought the termination date is the date he past away, However, they said they can terminate the insurance from the 18th because that's my payment date. Even I can send them the proof from vet. They just rejected to consider that. Means I am paying for the insurance with a past away dog. Very disappointed of what just experienced. I have rescue a dog last month but I may not choose medibank anymore.

Claim MadeNo
Number of Pets2 pets
Pet Type(s) InsuredDog
1 comment
Medibank
MedibankMedibank

Hi Karl,
I am sorry to hear about your experience with cancelling your Pet Insurance.
We’d love to look into this for you. I just sent you a private message asking for a few more details. Thanks, Anna

Pet Insurance

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Sunflower

SunflowerSydney, NSW

  • 2 reviews
  • 4 likes

Very disappointed

published
Transparency
Customer Service
Value for Money
Claim MadeYes
Claim DateAugust 2019
Claim ApprovedNo
Number of Pets2 pets
Pet Type(s) InsuredCat
See all answers
1 comment
Medibank
MedibankMedibank
See all Medibank Pet Insurance reviews

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