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Do not use!! Bordering on a scam!!
I would advise anyone against ever using this company for cleaning.
They did an awful job and were rude.
I’ve always done my own end of lease cleaning and never had an issue getting my bond back. This time I was heavily pregnant so we hired a cleaner. It ended up way more stressful that if I’d just done the cleaning myself.
- charged extra money for oven and shower to be cleaned with chemicals, but they didn’t use any (I proved this by using a cheap shower cleaner from Coles)
- I had to get them back 3x and gave up in the end and ha...
They quoted a price in writing which included carpet steam cleaning, so I accepted the quote and booked in the clean. They turned up 4 hours after the time they had agreed to and said they couldn’t do the steam clean but could do it the next day for an additional cost. I advised I had a quote in writing which included the steam clean and was called a liar. Too late notice to get in someone else so agreed to the extra cost. I sent them an email advising they had not cleaned the balcony and asked them to honour their original quote and they did not respond to my email. Disgraceful conduct. Reporting them to the ACCC for predatory pricing/conduct. Still haven’t received an invoice either. Reporting them to the ATO as well.
Be aware this service subcontracts to other cleaning companies, in my case that was MS VIC Property Maintenance. They used my vacuum for the end of lease clean and broke it (However denied it). Extremely unprofessional, left rubbish at the front door, reluctant to do outside of windows, despite that being included in the quote. These photos will give you an idea, they were taken after the clean, please take a close look at the toilet...
Great job meeting all my expectations
I used these guys for my end of lease. There were some tough areas that I was concerned about but the cleaners did a great job meeting all my expectations. We had no issues getting our whole bond back afterwards which we were very happy about the cleaning service.
I’ve got deep cleaning of my old property
I’ve hired Melbourne Vacate Cleaning company on behalf of my tenant. Honestly speaking, I have old property which is quite difficult to clean thoroughly. Vacate cleaners have done amazing cleaning of my property. I would like to hire them again.
Cleaners have spent more than 8 hours, and entire property is sparkling now
Cleaners have spent more than 8 hours at my property, and entire property is sparkling now. I would recommend Melbourne Vacate Cleaning to my real estate agent and stay in touch with this professional end of lease cleaning service.
Do Not Hire - Worst Mistake!
I deeply regret spending $400 on this company. They use contractors at well as fake reviews. The company has 1000+ positive feedback on their website but if you look up the company on the invoice you will discover the true reality. Our home was left in a mess. The were requested to return by our landlord still left another mess. Walls were never cleaned. Whatever was used to clean had a bad smell.
I’ve contacted on Saturday but guys haven’t charged extra for the cleaning.
I’m very pleased with the end of lease cleaning service from these guys. They are professional and hardworking people. I’ve contacted on Saturday but guys haven’t charged extra for the cleaning.
Unsatisfactory cleaning services and asked for extra charge
We hired this company to help us clean the house at the end of the lease. They provided us a reasonable quote on the phone however when they showed up they request extra $200 payment for the job. We agreed to pay extra because they were already there and we wanted the place clean as soon as possible.
Unfortunately it was not worth it. At the end of clean, we were very disappointed with service. There was many areas that was untouched and left filthy such as the kitchen cabinet, toilets, walls, tile floor and spiderwebs. We requested they come...back to do the job properly however on their second attempt they only got ride of the spiderwebs and would not clean anything else. We were deeply disappointed with their service. This company is definitely not recommended.
Urgent cleaning of my apartment
I had to return the key for my apartment to my landlord, and I thought I could clean the flat before, but I was wrong. After packing and moving my whole life, furniture, etc., I was exhausted and had no energy left to clean. I urgently needed a professional hand to come and help me around. That's when I found Melbourne vacate cleaning service and they were able to arrange a vacate cleaning service for the next day. The expert cleaners did a fantastic job and made my house look even cleaner than it was when I moved in. Thank you!
My dad’s apartment cleaned property
I just want to say thanks to tenancy cleaner for the wonderful work they did for my parent’s two bedroom appartment in Southbank. They could feel the freshness and clean house. Inspection and Bond back process went smoothly and my parents got their bond money back.
Do not use. Terrible company.
Tried to change the time at last minute. Then tried to charge me $90 more once they arrived at my house. I told them to leave. Owner got another crew to turn up (which was good) But then they did a half assed job...and left 2 hours into a 4 hour quoted job. Never again. Do not use these guys
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