Reviewer Photos & Videos
Scam do not contact
Turned up to our house late, called us to tell us the quote was double due to having an extra toilet and demanded full payment upfront.
Beware of these scammers
Clearly a couple of wobblers looking to get free money for not working
Scam scam scam
Perfect end of lease cleaning service
The end of tenancy cleaners did a great job in my rented flat. The team came on time with all the needed equipment. I would say all cleaners were kind and knew what to do. As a result, the property was perfectly cleaned and I didn't have any problems with getting my security deposit back. I would use Melbourne Vacate Cleaning again and recommend the company!
The reviewer stated that an incentive was offered for this review
Highly recommended Bond Cleaning service
used tenancy cleaner for our end of tenancy clean and they were amazing, reliable, friendly, from start to finish with an amazing results.
The communication was excellent they kept informing us about the timing etc.
Melbourne Vacate cleaners were very hard working and made the house look much better than when we moved in.
The reviewer stated that an incentive was offered for this review
DO NOT USE
Paid to do end of lease cleaning. Agent inspected the property and pointed out things that were missed by the cleaners. I contacted them and asked to return and clean what was missed. They said no they won’t be returning. Therefore the 7 day window to contact and return if an agent points out what they missed is a complete lie, false advertising and a mislead to consumers!
Mistakes happen, things get missed but don’t falsely state that you will return and fix what was missed by you when requested if you do not intend on fulfilling those requ...ests! I have used 4 different end of lease cleaning services in the past and never once had any issues of companies not fulfilling their service requirements. We paid for you to clean the apartment and we expect you to do exactly that.
Beware! Unprofessional, Late, & Rude - Was Told To Leave - Zero Stars If Possible
Got in touch with [name removed]. LOL. Highly doubt this was his real name, a way to get customers to trust him maybe, first dishonest conduct. Found out he wasn't a [name removed] when I spoke to him over the phone. I felt something was immediately wrong then, but unfortunately this was when his worker turned up on the premises, 1 and half hours later than agreed on.
1.5 hours late to the job... and he came without any cleaning equipment, and had to wait for his other friend to bring it. what a joke.
Found out the worker is a smoker and wil...l need to smoke on the job. [name removed] was than contacted. He too was extremely rude. Disgusting manners to begin with, and is not at all pleasant to deal with. I am just thankful that in the end I told him to leave and not bother with the clean. That was how bad the situation got. I would highly advise against engaging with these unprofessional and untrustworthy people and company. end of cleasecleaningmelbourne. Melbourne vacate cleaning.
Do not Use them, they are horrible
Do not trust these guys, I availed end of lease cleaning and carpet steam cleaning service from these guys on 28th of January, 2021. First they came late, and did a very shady job. Didnt clean properly the cobwebs, lamps, range hoods and carpet etc. when I called them back, they came again very late, and just cleaned the carpet and were very rude.
When the agent visited and pointed out the issues in kitchen (where these guys claim they are specialised), I sent them the images and now they are saying, no we cant come again and again, do whatever you have to do.
DO NOT Take service from these guys, photos attached for reference and proof.
Do not use!! Bordering on a scam!!
I would advise anyone against ever using this company for cleaning.
They did an awful job and were rude.
I’ve always done my own end of lease cleaning and never had an issue getting my bond back. This time I was heavily pregnant so we hired a cleaner. It ended up way more stressful that if I’d just done the cleaning myself.
- charged extra money for oven and shower to be cleaned with chemicals, but they didn’t use any (I proved this by using a cheap shower cleaner from Coles)
- I had to get them back 3x and gave up in the end and ha...
They quoted a price in writing which included carpet steam cleaning, so I accepted the quote and booked in the clean. They turned up 4 hours after the time they had agreed to and said they couldn’t do the steam clean but could do it the next day for an additional cost. I advised I had a quote in writing which included the steam clean and was called a liar. Too late notice to get in someone else so agreed to the extra cost. I sent them an email advising they had not cleaned the balcony and asked them to honour their original quote and they did not respond to my email. Disgraceful conduct. Reporting them to the ACCC for predatory pricing/conduct. Still haven’t received an invoice either. Reporting them to the ATO as well.
Be aware this service subcontracts to other cleaning companies, in my case that was MS VIC Property Maintenance. They used my vacuum for the end of lease clean and broke it (However denied it). Extremely unprofessional, left rubbish at the front door, reluctant to do outside of windows, despite that being included in the quote. These photos will give you an idea, they were taken after the clean, please take a close look at the toilet...
Great job meeting all my expectations
I used these guys for my end of lease. There were some tough areas that I was concerned about but the cleaners did a great job meeting all my expectations. We had no issues getting our whole bond back afterwards which we were very happy about the cleaning service.
Recommend for moving cleaning
I have left so much mess in the house but end of lease company did excellent cleaning. I would recommend for moving cleaning of the property. Satisfied from Melbourne Vacate Cleaning company.
I’ve got deep cleaning of my old property
I’ve hired Melbourne Vacate Cleaning company on behalf of my tenant. Honestly speaking, I have old property which is quite difficult to clean thoroughly. Vacate cleaners have done amazing cleaning of my property. I would like to hire them again.
My old property looks great
Thanks Melbourne Vacate Cleaning guys for turning my old property into a new. Property looks great after end of lease cleaning yesterday. I wasn’t expecting this level of cleaning, to be honest.
I was speechless today after inspecting my cleaned property.
I was speechless today after inspecting my cleaned property. I would love to recommend to hire Melbourne Vacate Cleaning guys for end of tenancy cleaning.
Thanks again for your help today.
Cleaners have spent more than 8 hours, and entire property is sparkling now
Cleaners have spent more than 8 hours at my property, and entire property is sparkling now. I would recommend Melbourne Vacate Cleaning to my real estate agent and stay in touch with this professional end of lease cleaning service.
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