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Metro Homes SA

Metro Homes SA

4.4 from 43 reviews · View Statistics

Reviews

  • Build Stage
  • Customer Service
    4.3 (36)
  • Site Admin
    4.2 (31)
  • Timeliness
    4.1 (30)
  • Structural Integrity
    4.5 (26)
  • Plumbing & Waterproofing
    4.5 (24)
  • Electrical & Lighting
    4.6 (25)
  • Flooring
    4.4 (23)
  • Transparency
    4.3 (34)
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Reviewer Photos & Videos

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  • Verified

Unbelievably good experience

published

Well where to start Jessica from Metro homes has been a God send with relaying information to me in regards to my build. She was very clear in all regards and also very easy to talk to and get a hold of when ever needed looking forward to the future on the rest of my build with them.

Customer Service
Site Admin
Build StagePre-Construction
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The reviewer stated that an incentive was offered for this review

Jake D.

Jake D.Metropolitan Adelaide, SA

  • Verified

Great First Home Build Experience

published

I built my first home with Metro Homes and the experience was superb!
They were very professional, had an easy to follow process, kept me updated with the progress of the build from start to finish and sorted out any small issues promptly without any hassle.
Build quality is great and handover went extremely smoothly.
Super happy with how it turned out!
Highly recommend!

Customer Service
Site Admin
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  • Verified

Incredible build!

published

We recently built 3 x town houses with Metro. We have absolutely zero complaints. From correspondence and selections, through to the build and hand over, everything was an easy and smooth process. Anything that we did feel wasn’t quite right had already been pointed out by our site supervisor and was already being tended to! Would 100% recommend and we will be building through them again.

Customer Service
Site Admin
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1 comment
Metro Homes SA
Dimitri P.Metro Homes SA

Hi Carly, thank you for your review!

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Sarah Kos

Sarah KosSouthern and Hills, SA

  • 3 reviews
  • 3 likes
  • Verified

Highly Recommend. Thanks Metro

published

Excellent customer service, our home was completed ahead of schedule, highly recommend.

During the early stages, we found that Elle got back to us with pricing very quickly whereas two other builders we waited a long time to get plans and pricing. Also she was able to get us a fixed price when we signed our contract.

I forgot the lady’s name who helped us with the selections process, but it was easy to do, and whenever we needed to change someonethig changed she got it updated for us.

Initially our build took a little bit of time to commence, but that was due to the finance taking a while to be approved and then council took time to approve our home. Once the approvals came in, the build seemed to go smoothly and ahead of time.

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Site Admin
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1 comment
Metro Homes SA
Dimitri P.Metro Homes SA

Thanks Sarah for your testimonial, hope you and Steve are enjoying your new home.

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Rachael L

Rachael LMetropolitan Adelaide, SA

  • Verified

100% recommend!!

published
Customer Service
Site Admin
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1 comment
Metro Homes SA
Dimitri P.Metro Homes SA

Thank you Rachael for your review!

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Scott

Scott

  • 3 reviews
  • 5 likes
  • Verified

BUYER BEWARE

published

Metro have been impossible to work with, looking for shortcuts every step of the way. Incredibly bad customer service at every stage besides the 'sale' and a manager and crew who have continuedly shown no attention to detail. The term "as per our contract" is thrown out with any dispute and the 'customer service' team continuedly were gaslighting me when things didn't seem right. Due to the stress, we are out of pocket fixing all the things Metro refused to. Do not buy from this mob.

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2 comments
Metro Homes SA
Dimitri P.Metro Homes SA

Hi Scott. As you are aware we have followed up with you to discuss further.

Scott
Scott

No you have not.

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Felicity C

Felicity CMetropolitan Adelaide, SA

  • Verified

Fantastic experience from start to finish!

published
Customer Service
Site Admin
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1 comment
Metro Homes SA
Dimitri P.Metro Homes SA

Great to hear Felicity!

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The reviewer stated that an incentive was offered for this review

Shelly McClean

Shelly McCleanMetropolitan Adelaide, SA

  • Verified

Very happy the process, people and product

published

After an unsatisfactory start with another builder metro were fantastic. They were professional, responsive and helpful. I had an independent building inspector check the progress and they had nothing but positive things to say about the build. If I was ever to build again I would not hesitate to use metro. I am really happy with everything and love my new home.

Customer Service
Site Admin
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1 comment
Metro Homes SA
Dimitri P.Metro Homes SA

Thanks Shelly, we hope you enjoy your new home!

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Carlo

CarloMetropolitan Adelaide, SA

  • 3 reviews
  • 8 likes
  • Verified

First home worst experience

published

Bad customer service! Very stressful build. House is very dirty during handover! concrete splatter are everywhere. Reported during after 3 months maintenance and was told that they wont do anything about it. 3 months maintenance has not been completed and no communication or whatsoever.
Looking for a builder? Can't recommend this one!

Customer Service
Site Admin
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3 comments
Metro Homes SA
Dimitri P.Metro Homes SA

Hi Carlo. I believe this was all looked after now.

Carlo
Carlo

I believe thats a lie

Metro Homes SA
Dimitri P.Metro Homes SA

Hi Carlo. Our team advised they contracted you to discuss further.

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Jacque H.

Jacque H.Metropolitan Adelaide, SA

  • Verified

Happy First Home Owners!

published
Customer Service
Flooring
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1 comment
Metro Homes SA
Dimitri P.Metro Homes SA

Thank you for your kind words Jacque, we hope you and Michael are enjoying your new home!

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Dyllon P.

Dyllon P.Metropolitan Adelaide, SA

  • Verified

Outstanding service and pristine design.

published
Customer Service
Timeliness
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1 comment
Metro Homes SA
Dimitri P.Metro Homes SA

Thanks for the kind words Dyllon! Hope you enjoy your new home!

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Tim Whiffen

Tim WhiffenMetropolitan Adelaide, SA

  • Verified

Building is made less difficult with Metro!

published
Customer Service
Site Admin
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1 comment
Metro Homes SA
Dimitri P.Metro Homes SA

Hi Tim, hoping you enjoy your build process coming up!

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Kate H

Kate HSouthern and Hills, SA

  • Verified

Turn the key, Metro will do the rest!

published
Customer Service
Site Admin
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1 comment
Metro Homes SA
Dimitri P.Metro Homes SA

Thanks for your review Kate! Hope you enjoy your new home!

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The reviewer stated that an incentive was offered for this review

Ben

BenMetropolitan Adelaide, SA

  • Verified

Happy first home buyers

published
Customer Service
Site Admin
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1 comment
Metro Homes SA
Dimitri P.Metro Homes SA

Thanks for your review Ben! Hope you enjoy your new home and you no longer need to rent!

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The reviewer stated that an incentive was offered for this review

Ninja

NinjaMetropolitan Adelaide, SA

  • 8 reviews
  • 10 likes
  • Verified

Extremely Disappointed and Do Not Recommend.

published
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Customer Service
Site Admin
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2 comments
Metro Homes SA
Dimitri P.Metro Homes SA

We have taken care of this clients concerns.

Ninja
Ninja
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Navdeep

NavdeepMetropolitan Adelaide, SA

  • Verified

You dream, they will realise.

published

+ves: All you say, Metro will do it for you. We were listened and entertained well during the construction process. Pretty flexible, pocket friendly. They do what they say, could be slight delay. Staff is very good and supportive. Good post-construction support as well.
-ves: Could have been managed better as site supervisors kept changing, resulting in delay of construction process. Selection process could have been better with the supplier as they didn't share full options when we visited.

Customer Service
Site Admin
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1 comment
Metro Homes SA
Dimitri P.Metro Homes SA

Thank you Navdeep for your comments.

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The reviewer stated that an incentive was offered for this review

Sujoy B.

Sujoy B.Metropolitan Adelaide, SA

  • Verified

Amazing Service and Excellent Experience

published
Customer Service
Site Admin
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1 comment
Metro Homes SA
Dimitri P.Metro Homes SA

Thank you Sujoy for your comments, hope you are enjoying your new home.

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The reviewer stated that an incentive was offered for this review

Butterfly S

Butterfly SMetropolitan Adelaide, SA

  • Verified

Fantastic Service

published

I’m absolutely thrilled with my experience with Metro so far.
Jessica Ciotti went above and beyond with her service in selling me the home.
And Angelina Hambi was fantastic throughout the whole selection process.
They are very friendly and highly efficient through the whole process.
I highly recommend Metro to anyone looking to build their new dream home.

Customer Service
Transparency
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1 comment
Metro Homes SA
Dimitri P.Metro Homes SA

Thanks for your kind words Susan!

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Anthony

AnthonyMetropolitan Adelaide, SA

  • Verified

Affordable builder with great quality

published

The supervisor was very professional and took into account every detail whilst building. The quality of my home is outstanding and I had no issues. The selection period also went very smoothly and they made me confident with the materials and colours I decided on. I would highly recommend metro homes to anyone looking to build.

Customer Service
Site Admin
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1 comment
Metro Homes SA
Dimitri P.Metro Homes SA

Thank you for your review Anthony. Hope you enjoy your new home.

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The reviewer stated that an incentive was offered for this review

  • Verified

Thankyou metro we are now in the home we have always dreamed of. Metro made building our first home stress free.

published

Build was great if any issues came about metro we’re onto it straight away. Couldn’t recommend metro enough we are so happy.
Final cost was what we’ were told at the start no hidden costs. Loves the topaz range had beautiful choices without having to upgrade.
The build quality was great. Hubby and I over the moon

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1 comment
Metro Homes SA
Dimitri P.Metro Homes SA

Thank you for your review Fiona. Hope you enjoy your new home.

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The reviewer stated that an incentive was offered for this review

Page 1 of 3

Questions & Answers

Drew

Drewasked

People say that you really don't know a company until you have had some issues and it is how the company handles these issues and complaints that make them worthy of my business.

I can see that there are some really good reviews, regardless if they have been paid an incentive for the review or not. But then there are some really bad reviews.

My question is for the those who gave a bad review, did you receive anything for that review like those who wrote a good review did?

I also see that the Metro Rep comments on all the good reviews but they don't seem to care too much about the bad reviews. Is this how they treat their customers? What happens for those who put in a bad review? Because to me it seems like they are just left high and dry without a response.

For those who put in a bad review, have you been contacted by Metro directly to resolve your issues? And how well was it handled?

Do they actually care about their customers?

How does the company deal with complaints, do they have a proper complaints process?

6 answers
Metro Homes SA
Dimitri P.Metro Homes SA

Hi Drew.

We do respond to the reviews that we know are our clients. Some of these reviews say they are verified clients however we can not locate them on our system and Product Review won’t let us know more details about the poster.

We do contact those clients with concerns to discuss further. Just because we may not comment on their response doesn’t mean we havent contacted them. There over 100 online review sites in Australia and therefore we do our best to respond online but we always contact them via email or phone directly.

Also we do not pay for a review. We have discussed this with Product Review however they have gone ahead and added this to this page despite no proof. They have done the same for a lot of other companies who are in the same position as us.

Of course we care about our clients. We have a dedicated staff member who contacts to discuss further.

Scott
Scott

Hey Drew,

Dealing with Metro has been horrible for us. Every step of the way they have high horsed our concerns and responded with gas lighting remarks. When we started asking questions, every response was 'As per your contract' or 'you agreed to this'. I asked to change my email once as I wasn't getting emails, and their response was 'As per your signed contract...'.

When I wrote a bad review on ProductReviews, my wife, not me even though I'm the primary contact for all communications with Metro, signed the review with my name, she received an email asking for her to remove it - I wasn't even CCd in the email. How bad is that. Not even contacting the person who wrote the review and trying to start something.

Once the contract was signed with us, we were told things weren't included we were verbally told were and when we complained we were accused of just 'Trying to get free stuff'. I haven't received anything for my review or my comments. In fact we have been living in our home for over 8 months and Metro still have not fixed the issues they said they would at handover.

Frankly once they have your money, you're on your own. They don't seem to want anything to do with you once you've got the keys. Since my post build experience, only one staff member has helped me, and she quit. A bad review is the only way to get their attention and they still do nothing but cover the turd with sprinkles with comments like above.

Ninja
Ninja

Hi Drew, funny you say that, I just received a response from metro, to my bad review which I did over 4 months ago. It's a very cold response, but at least they acknowledged my issues weren't made up, everything that is listed in my review happened. It must have been your question that triggered them to respond to the negative reviews, and it makes the company look worse for not responding sooner. Previous to this, we did not hear from them regarding our review and was not contacted by them to resolve the issue of our noisy airconditioner.
We didn't get any incentives for posting my review and we also didn't get any compensation for all the time I took off from work to be present when all the trades attended. Some times the trades didn't even show up when they said they would be there to fix the issues. We didn't even get an apology from them, not once.

If I was you, would look at another builder and steer clear of this one. Absolute shocker of a company. They do not know how to show respect or empathy towards their customers.

Get an answer from our members and Metro Homes SA representatives

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