Michael Hill Online store

I bought a ring online and in advance for my daughter's 21st birthday. The ring arrived and it was the smallest stone I have ever seen! Not depicted correctly online. After my daughter's birthday I tried to get a refund or exchange. It was in… Read more

the same condition as when purchased but because we were outside the 30 day return policy, they would not even consider it. Will never shop here again and now completely understand why there is no-one in the stores when I walk by.

Always a pleasure – Great staff with Great Customer Service. The only issue I have ever had was that they rarely answer the telephone which means I have to drive 80km to get an answer. If they fixed that section I wouod have a hard time faulting them. Show details ·  1

Most excellent customer service – What can I say except staff went above and beyond and made it so.my delivery would be on time excellent well spoken staff and sort out problems very quick thanks guys Show reply

Great experience and lovely products, good value and service – I purchased the product (a simple but very nice white gold band) online, visited the store to purchase the care plan and organise resizing. Very happy with the service, saw some lovely other items too. Show details ·  1

Don't buy online with Michael Hill Purchased an gift online for Xmas and wanted to exchange the item for another size. Due to policies the Customer Service replied to say there could not be an exchange and there was no other option but to follow the relevant policies. Can understand why these types of business would be going bust when there is poor customer services, bad online store and inflexibility with the support and policies. Show details

I brought my partner a pair of earrings from Michael hill for her birthday they supposed to be 10ct solid gold found out they are fake there copper filled they changed colour there black have spoken to some one about this problem and they said we can’t do anything because they can’t find me in there system it’s not right I am very upset about it… Read more

she can’t wear them and I’m down $154 false advertising if you purchase any thing from them make sure it’s real I have reported this to fair trading I will never buy or recommend buying from them again

Very bad experience do not spend money with this jewler – Iam very upset I spent 200 on a 10kt gold pendant it came with free 10kt gold chain it was extremely flimsy well it broke the first time wearing it lost the necklace and the pendant do not buy this very poor quality the pendant was very small but I wished I still was able to wear this Michael jewlery did nothing to compensate Show details

I purchased a $1,400 watch from Michael Hill online. The watch arrived in a box that was significantly water damaged - to the point where the package itself must have been left outside in a torrential rainstorm - I immediately reported the issue. Michael Hill offered a replacement (but then didn't have a single watch of the same kind to replace it… Read more

with). Being a gift and on a limited timeline, I had no choice but to accept the watch as-is and purchase a new box and watch strap at my own expense. To make matters worse, MH then insultingly offered a $100 discount on a future purchase to say sorry (as if I would ever shop there ever again). Avoid at all costs, their terrible reputation is well earned and I feel like a fool for giving them a chance at all.

Better shop elsewhere if you can – With the price drop, the online store would not match it despite it being not delivered. After a lot of complaints and writing the review, finally they have sent a giftcard. Also, product care plan was sold with the explanation that it was more expensive to resize it outside the plan but turned out that it was complimentary resizing with online… Read more

purchases. Anyways, after all the hassle, mixed experience and will definitely try elsewhere to see if they offer better service next time

Customer honesty means nothing – As a returning Michael Hill customer my recent online order of over $600 included a pair of earrings costing $369. The order arrived fairly promptly - all was fine. Then the next day another pair of the same earrings arrived from another Michael Hill store. I emailed Michael Hill explaining the situation and was sent a free returns label.… Read more

Fortunately I’d kept the original packaging when I realised their error otherwise I’d have had to pay for a post bag. I tracked the package and it arrived at Michael Hill’s yesterday which I pointed out to them by email. Today I received an email from them 'appreciating my honesty'. I’d have thought that an offer of a small discount on my next purchase (as I’d just saved them $369) would have rewarded my honesty and, more importantly, shown good customer service! They’ve lost a customer.

Poor quality necklace – I will not be shopping with Michael Hill again. My daughter received a necklace for Christmas and wore it 2x and on the second wear it got tangled. When I tried to untangle the necklace it broke. I took it straight back to the store and the sent it to repair and completely refused to repair it unless I buy another one to replace it and spend more… Read more

money. I’m very disappointed as it was a gift and I won’t be shopping at Michael Hill again. Poor quality. Very poor quality and bad customer service.

Emerald ring failure – Bought natural emerald ring with two little diamonds for daughters birthday. Description said may be some colour variation compared to the Kermit the frog green picture in the ad. We thought it was aquamarine and the image used is a complete rort. I usually buy from Prouds but wanted a natural emerald. I was so totally embarrassed when it was… Read more

opened im going to Cash Converters to buy something that looks like an natural emerald. We have put it away and dont even want to see it. First and last time buying from these guys and first and last time buying jewellery on line. Never did before because I didn't trust websites, thanks for the confirmation that we were right. One star for delivery.

Be careful – Zero stars. Went to buy $2k earrings, Immy upsold us to “screw back as they are much more secure” at almost $4k. Had an issue where I was unable to wear the screw-backs as super painful. Asked for return/exchange/credit voucher/change of posts to normal. No from all MHJ head office and shop staff. They suggested i take them to a jeweller (as… Read more

Michael Hill Jewellers are not actually Jewellers - GO FIGURE) to change the posts myself, but my warranty will be void if I alter the earrings. Be careful, you might lose lose here…

Never buy from here. Bad quality products and service – I was gifted a pair of earrings which ended up breaking after a few months of wear. I was given a free replacement as they were within warranty. This replacement pair ended up also breaking after a few months however as they are out of warranty the staff refuse to help me. I was also advised this style has been discontinued due to other people… Read more

have the same issue. All I ask for is either a store credit, refund, repair OR replacement. I am now stuck with a pair of broken earrings which I loved very much and the staff both online and in store refuse to help me in any way. A pair of gold earrings really should last a lot longer than two years. The style being discontinued goes to show how bad quality these particular earrings are and yet no one from Michael Hill wishes to acknowledge this. If you are reading this, do yourself a favour and don’t shop here.

Faulty product, poor customer care – We purchased a silver bangle for our Neice's 21st. She lost it due to a faulty clasp. A number of customer reviews back up our claim. She replaced it but when she asked if the jeweler could add a safety chain or solder it, they refused. She did find another jeweler who did the soldering and she's had no problems since. Buyer beware!! Show details

Disappointing quality – My partner surprised me with a lovely gold chain anklet for Christmas. It broke a link after a few days. I returned for repairs but it broke again the same day I got it back. The third time it broke it was lost. I spoke to MH about my disappointment of the quality, i only wore it a few times and the same link kept breaking, but they brushed it off… Read more

as not their problem. Very upset.

Edit: I replied via email to MHs response explaining the situation and was given a generic feeling "Sorry but we dont replace lost items" Which of course not. My complaint is that the item was obviously faulty causing it to break multiple times and be lost. The anklet was only worn a few times and broke each time. For the price it's very disappointing.

Absolutely pathetic online service – We bought several items online 9 days ago. 3 days ago we received an email stating that 1 of the items were not available, oddly enough it is still available on their website. We called Michael Hill today to find out when the other 5 items will be posted as my wife wants to take these items overseas in just under another 2 weeks time. The reply I… Read more

received was that our order was still being processed and they have no idea when it will be posted. It has been 9 days, oddly enough I bought some clothes from America a few weeks ago and they were delivered within 7 days. Michael Hill is good at taking your money and as of yet we still have not received a refund for the pendant that apparently isn't available.

Don't waste your time with Michael Hill Online – Don't waste you're time. Long delays in "handling" as stated in an email "5-7 business days handling" then longer delays postage. Bought from Erina for Umina delivery, haven't received product over a week later. Plenty of better Jewellers on the Coast that my wife and 3 daughters can buy from thats a lot moving forward. Over priced and beware of the product - read the reviews before purchase of each item, not many quality products online Show details

Poor online shopping experience – I don’t recommend shopping online as you do not get the same service that you would in store. I purchased my wedding band on the online store and wanted to get the professional care plan. I wasn’t able to added it to my order so I assumed that it must come with the ring. When I went in for my diamond inspection and enquired about the plan I was… Read more

told that I needed to come instore with in 30 days of purchase to get the plan. Even though my ring is brand new and has never been worn as it was purchase over 30 days I can’t get the plan. This is really disappointing as there was no information about this when checking out.

Great shopping experience west lakes store adelaide – Great experience every time great selection and good quality jewellery to choose from prices are very competitive staff always helpful with purchase and if unavailable try other stores in order to get product in. Show details

Tarnished jewellery – Bought white gold sleepers. Wore for 2 weeks and they tarnished and lost shape. MH said as I wore them in the shower they won’t do anything other than clean them. Not impressed with service

Horrible experience still haven't recieved – My fiance was supposed to propose before 2021 ended, the ring was ordered a couple of days before christmas and paid express shipping. However the ring did not arrive. It is now january 5. Been trying to follow it up as expected delivery date was on the 30th/31st of december 2021. Contacted startrack they werent very helpful. Contacted michael… Read more

hill and the first person i spoke to wasnt much help been contacting every day to follow up however ive only veen getting response such as they will contact the depot etc... it complete ruined a good ending to 2021 and a good start to 2022. Extremely stressful and disappointing experience.. Still waiting for my engagement ring up until now and still not here =(.. Very upsetting !

Very Happy Customer ♥️ – "I just love my bracelet & shopping was an excellent experience. Well done & thank you so much. We will be back for the matching ring." Show details

Great service, even with a virtual purchase – I wanted to purchase a gift for my friend's birthday. We were in lockdown at the time. I searched and found a few products I liked online at Michael Hill. So I organised a virtual booking, which was so easy to book. You could note down the product name/sku of what you wanted to see, so the staff member could get it ready in advance. The staff… Read more ·  1

member who I booked with contacted me earlier in the day with a text message, and send me a few photos in advance of the meeting, so I was already making a decision even before I got to the virtual booking. The virtual booking was amazing, great service, I didn't feel pushed into buying. The staff member had all the products I chose ready and more. She explained everything, offered aftercare which I purchased. She was professional. Shipping was with a courier, as the store I purchased from was on the opposite side of town. It arrived within 2 days of purchase meaning I was able to give the gift to my friend on her actual birthday, rather than it being a delayed birthday gift. I didn't pay additional for the delivery, which I thought was a really nice touch.

Fantastic service and delivery – Jenny was absolutely amazing throughout the entire process. Due to covid, we had an online consult and I ended buying the item. She contacted me throughout the journey to ensure I was informed on the progress. Received the items today and I am speechless! Thank you Jenny and MHJ! Show details ·  1

Disappointing – Disappointing service. Purchased wedding rings and earrings for my wedding. Read the covid delays and normal dispatch times. Appeared that they should arrive in time. Took a month between ordering and product being dispatched. I contacted numerous times about the order but was only told they were still waiting on the arrival of one ring. I asked… Read more

if the other items could be dispatched first but they wouldn’t. Vague and unhelpful customer service. 2 x wedding rings and 2 x earrings put in an unpadded post bag which was rammed into my letter box by the postman was not the kind of delivery I thought was appropriate for such an order. Bad experience, very disappointing

Love necklace break easily – Paid $189 quality very thin. Too delicate to wear. You can just admire them. Was not worth it.

Stone fell off – I bought a arrow shaped ring and the stone fell off just in few weeks, didn’t expected would be this low quality.