Mike's Carpet Discounters

Dodgy company who changed their name to avoid liability for crap installs. I bought a floating floor off these guys when they were mikes discount flooring center. Floor started to fail after 3 years due to bad install and they refused to engage to sort it out. Don’t buy from these fuys Show details

Worst customer service. Still waiting on a quote after 1 month. Rang twice, emailed twice, got nowhere. Emails ignored and brushed off phone calls stating would have quote in next couple of days, 3 weeks later still nothing. Rude when a query is raised like you have no right to contact them. The person who came out to quote had no information at… Read more

all and said office would provide. He claimed he hadn't even worked out the carpet area ! Getting information is like pulling teeth. Just get excuses when enquire. I'll get the quote but I'll never use them. So unprofessional.

Great team – This was such a smooth process! Starting from visiting your store in camberwell to the amazing work that your installers did in our house. . Thank you for all the advise, your team was so helpful and friendly. We are very happy with the way the new carpets look. A massive thank you again to your team, and especially the carpet installers who were so punctual, hard working and friendly. Irina

Total overhaul of flooring products was oh so easy with the right company in a completive climate – I found the whole process easy and seamless. Right at the start I found positive staff who measured and well priced my Job. The layers were very efficient and polite and best of all they cleaned up as best they could. Thank you Show details

excellent product and service – I Recently bought some commercial grade vinyl flooring and was delighted by the price and service from the staff(Thanks Sai). Its a family owned business that stocks quality products. Highly recommend! Show details

Worst customer service ever – Well it's like this, i got a quote from Mikes carpets Carrum Downs. They came out and gave me a really cheap quote on floating floor boards for my kitchen, bathroom laundry and toilet area. The quote was really cheap and the salesman was very nice. He organised for an installer to come out and do the job last November. The day came last November… Read more

and the installer came out. Apart from having body odour he did a fantastic job. I really couldn't fault him. Not long after water was seeping in from in front of the shower door area and is getting under the floor boards where you step out of the shower. The water getting under the floor boards is staining underneath and coming through. I called Mikes Carpets Carrum Downs and after several phone calls chasing them they said they will send someone out. Someone did come out and said " It's covered under warranty, someone in the office will contact you within a few days ". Of course no one did and the chase was back on at my end.

I have been calling them and leaving messages. No one at Carrum Downs ever returns messages. They don't seem to care less about anyone. I then some how got hold of Gagan and he said he is the customer something or other manager and he said he will look into this and will definately ring me tomorrow. This was last Thursday and of course no one returned my call. I have called many times and left messages. Of course, Mikes Carpets at Carrum Downs either dont check there message bank or couldn't be bothered returning calls or don't care. I think it's a bit of all 3. I then spoke to someone else today there and he said he will try to leave as message for Gagan as he doesn't know what to do and he hung up on me.

I'm chasing Mikes Carpets Carrum Downs continuosly and they couldn't care less. The salesman was great, good cheap quote. The product was fine, just unfortunately water seeped in in front of the shower and got under the boards and have stained underneath the boards. The installer came out, he was fine, a bit of body odour but apart from that did a sterling job. So so far Mikes Carpets in Carrum Downs have been great. But then we come to the after sales service and it is absolutely appalling. Its me chasing chasing them and the only thing i have got is they sent someone out to check the water damage and he said weeks ago someone will contact you from the office within days. After that, nothing. It's me constantly ring them and Gagan saying i have his word he will call tomorrow and of course nothing happens. I'VE HAD IT. Tomorrow being June 30th i am going to contact Consumer Affairs.

Everything was great until there was a problem and all the Carrum Downs office says to me is they promise they will look into it and call me back and of course nothing ever happens.

Dishonest Carpet Company – I hired Mike's Carpet through Hi Pages. Based on reviews at Hi Pages, I chose them, how wrong I am. They priced competitively, and constantly following-up prior to getting the job. Once they get your order and you made the payment, good luck!! Their payment term is 70% upon order and 30% balance one week before the installation. I paid them… Read more

70% upon confirmation of order. The carpet was supposed to be installed one week later. I managed to get them to agree to 30% upon installation as they had delayed their dates.

I am a remote owner of the property, they did not finish the job and my agent provided feedback to me that the installer left a mess on site. The carpet was partly remnants of pieces, they joined the pieces at multiple locations, at the walkway, lounge and living area. At one sport, 2 different colour shades of carpet was used. The property is vacant and despite my numerous calls and my agent following-up calls, they agreed to make good the badly done joints but they did not after I pay the balance. They wanted me to pay the balance 30% which is $1200 but offered to accept $1000 and balance $200 upon rectification the bad joints. I also have to hire someone to clean the property for the mess.

Guess what? After paying them the $1,000. They stopped taking my calls, and made my agent waited for them several times but never showed up to fix the problem. I left countless messages (emails, voice and text) to their staff but no one responded.

FYI, the staff I am dealing with for measurement and quote is called Samba (not even sure is his real name), as generally he does not pick up calls but called back later. The lady who chased money is called Akansha. Another guy called Vasu who asked for first payment. If you called them after the confirmed order, you are at their mercy, you would find that you will always talk to an answering machines if not, a number of staff take turn to answer you and promised to call back which never happen.

This is a most unscrupulous business practice, beware, never, never pay them up front, if you really want to deal with them. Once you part with your money, good luck.

I wanted add that Hi-Pages few other online tasks platform do not seems to screen their service providers.

AVOID AVOID AVOID – COMPLETE SCAM! AVOID THIS COMPANY AT ALL COSTS! Same as all other reviews, paid a 70% deposit in Feb 23 and now a complete run around to get our carpet installed. when I have spoken to people they lie and give false promises (that's when they actually answer the phone) they look to be trading insolvent and have been evicted from there premise. I… Read more

have requested a charge back through my bank, anyone else in the same situation I urge you to do the same!

AVOID – Placed a deposit of 70% down for carpet to be installed, with Mike's Carpet discounters. Originally told could be installed within 2 weeks. Now two months after deposit paid, still no installation date. Called and asked to speak to accounts department to arrange a refund, line not connected/answering. Company have poor communication, phones are… Read more

rarely answered. But very happy to take your money. Avoid.

Edit: Looks like they are trading whilst insolvent. DO NOT GIVE THEM ANY MONEY.

https://publishednotices.asic.gov.au/browsesearch-notices/notice-details/H-Mahajan-and-Sons-Pty-Ltd-formerly-known-as-Mahajan-and-Sons-Pty-Ltd-102195451/61bdfc10-96d0-4c51-8cf0-179e613e5bf9

Zero if I could – I ordered my carpet on August 2022 and paid approximately 60% of the carpet. They then would dodge my calls and when I finally got a hold of them they said the carpet has to be ordered in as they had no stock. This was in March …… 7 mths later!!! They then said that I was booked in for March 29th and I had to pay in full. Which I did, I called the… Read more

day before to confirm and they said they couldn’t come and have not answered a phone call since! I have lost all my money. I will continue to try and work this out but I am devastated !!!

Do not go there!!! – The payment terms are ridiculous (70% up front and the other 30% before any carpet even arrives at the house) and it all communications with this company were very dodgy to say the least. Vacuuming up their mess apparently wasn't in the contract either! Go elsewhere.

Buyer beware!!! – Purchased blinds & paid in November. To be installed in December. It’s March & they are not returning calls. It’s not worth the stress. Go to a reputable supplier. Learn from my lessson. Don’t shop here!!!!

Dishonest and shady operation – SCAMMERS !!! They lie and they don’t deliver !! And when you challenge them they conveniently lie some more !!! If you want to get ripped off, lied too and threatened this unethical business is open to taking your money, The worst service not only did they delay my order, the lied saying the carpet was damaged and I had to pick from what they conveniently had available in stock at the same price. STAY CLEAR Show details

Terrible business to deal with – Terrible company to deal with. As soon as the deposit is paid there is zero communication after that. Until you pay the deposit the sales guy calls twice a day. Made installation appointments they didn’t show up for. Then after 2 days trying to get hold of someone couldn’t find our order and lost the carpet that we ordered. Eventually installed… Read more

carpet in a different colour but didn’t finish the job properly or in the way the sales person said was possible. Then when asked to discount the job they refused to return calls or emails. Then instead of discussing the outstanding amount they immediately took out a caveat on the sale of the property. Shonky company, dodgy sales team and inferior products. Then when they do the wrong thing they take over the top dodgy legal action. If I could minus stars I would.

Dodgy & dishonest – As per so many other reviwers on here - Installer did not show up to do the job and then they refused to refund my $2500. I lodged a charge back through my bank & VISA and got every penny back. Charge backs cost the merchant fees & the more customers lodge them the more it costs the merchant. This company should not be in business. The person who handled my dispute case was utterly disgusted by the conduct of this merchant. Show details

STAY AWAY – worst experience I have ever encountered, they installed the incorrect colour and style flooring and refused to replace it. It was also incorrectly installed and made so much noise when walking on it. After they refused to fix their error I took them to VCAT and was awarded damages. This is yet to be paid and they no longer answer my calls or respond to my emails Show details

Don't pay 100% of the invoice upfront – Edit: Consumer Affairs Victoria have said that Mike's Carpet discounters refusal to refund me when they didn't provide the service in the agreed timeframe is illegal. I was advised to dispute the transaction through my bank. Also, all their invoicing methods are considered unfair/unlawful. Thanks Consumer Affairs for helping me out! I can't… Read more

believe I was stupid enough to pay 100% upfront. Once they have your money good luck getting them to stick to an install date/time or fix problems afterwards. An expensive way to learn!

WORST EVER!!! – this is the WORST EVER customer service in any business I have experienced. I strongly suggest to stay away from this company if you are looking for any carpet installation. They requested full amount payment upfront before starting the job and didn't complete the job properly. I requested repair on stairs and some defects, but they never… Read more

responded. I had to call up several times to follow up for the last two months. Still no repair. Today when I called again to check when repair will be arranged, the business manager told me that if you want the carpet repaired you remove your Google review first! If you don't remove the review, NO REPAIR! I had to post my review on Google based on my experience because I have never received responses from the business for two months. The manager told me that "Call me to arrange repair after you remove the review first". I should've checked their reviews beforehand. This is disgusting customer service!

Beware - Exercise caution – Beware when using this business. Our experience with them was very negative to say the least. We visited Mike’s Carpet Discounters Carrum Downs (MAHAJAN & SONS PTY. LTD.) as we were exploring our options for flooring replacement at our home. First thing that stroke me was the state of the warehouse in Carrums Down (water damage in ceiling -… Read more

leaking into the actual showroom) however consultants on site were nice. They offered to send someone to our place to quote us ([Name Removed] was his name). He seemed to be friendly and helpful. First red flag was when he asked for a 50% deposit to secure materials based on his calculations before even finalising a formal quote. My wife was very keen as she liked the materials on offer. When I queried [Name Removed] about the 50% deposit required, he advised that the company has so many debtors as people are not paying them after completing their jobs, so now they are asking for 50% upfront. My wife agreed to paying the 50% deposit. That same evening I decided to do some homework and check reviews about this company as what we were told by [Name Removed] didn't seem quiet right . I quickly realised that one should steer away from this company, based on the negative reviews posted here and in other public forums. We then contacted Mike's carpet the following day requesting a refund. Keep in mind here that we haven't locked in a job, we haven't even received a quote at this stage. Two days of following up and calls from our end, with no results. I then contacted [Name Removed] who got their accounts team to email us back, only to state that they will charge us a 10% refund processing fee. Outrageous to say the least. These guys advertise free quotes to start with, please remember that we haven't even received a quote here. We the contacted our bank and disputed the transaction as fraudulent. We received our funds from our bank 45 days later, once the dispute was finalised as this business couldn't provide any evidence to support the charge on our credit card. In between, there were so many calls and emails from our end where they hung up on us, did not respond to emails, were rude to us and the list is long. In the meantime, remember to exercise extreme care when dealing with this business.

Not environmentally friendly – This business is not environmentally friendly. I saw the Mike's Carpet members putting their waste in home recycle bin's and in a large black plastic bags.

DO NOT USE !!! – please beware of this company ! it all started when we got our laminate floorboards put down in our brand new house, from the get go it was a mess the installers not showing up on time, and only working a few hours a day which led to our floors taking around 2 weeks to be finished, damaging our tiles in the process in our bathrooms, and honestly… Read more

looking like they had no idea what they were doing.We had troubles with the floorboards in the first 4 weeks,coming out from under the trim and the boards already moving apart from each other leaving gaps in the floor. trying to get a hold of someone from this company is impossible once they have your money, I had to go down to the store at least 7 times, finally they came and had a look (3 separate times with 3 different installers) all had said it was a very bad install job from the person who did it. mike also admitting that the installer who did my floors (who fled the state mind you) didn't seem to great as at least 3 different jobs he had done are needing to be be redone.finally they came out to replace the boards but then didn't follow through with doing them and said we are going to get the supplier involved because there are to many boards that need to be replaced.(passing the buck) its has been months and months back and forth that it has now been nearly 2 years since first contact and nothing has actually been pulled up and redone, no one will return my calls even when going down to the shop still nothing. please please do not make the same mistake I did with going with this company !! it is heartbreaking to pay so much for such a crappy job. i will be taking things further.

Unprofessional and dishonest – Sales person came to home to quote flooring. He reviewed the space, took measurements and gave us a quote on the spot. He stated that because he was giving us such a good discount and we wanted quick installation that we would have to pay in full then and there. Unfortunately I paid on the spot and I am still paying for that mistake. When… Read more

they came to install the new team said they couldn’t do the job. I have been trying to cancel the job and get a refund for over three weeks. They don’t respond to emails and when I call they simply say the matter has been escalated.

They are cheap for a reason!

Very unhappy – Extremely unhappy with service. The installers kept going out for a smoke and left my newly installed carpet smelling of smoke. I had to air out my 5yr old sons bedroom for a week who is very sensitive to smoke. ( i was also heavily pregnant and senitive to smoke myself, and asked them to not smoke please).I left numerous voicemail messages to talk to manager in rosebud store and never heard back from them. Disgusting service never use again.

Don’t waste your time – I have renovated 3 houses and this was the worse company I have had the displeasure of working with. The house was old and not perfectly square, so despite telling us they would do the job, they did not have the expertise to. More than six months have past and they have still not returned the thousands we paid for them to do the job. Show details

TERRIBLE DO NOT USE!! – Didn't show up on the first day so all our furniture was outside for extra time. I had to follow up with them, no courtesy call. They make you pay in full before install and now I know why! Flooring was finally done but we discovered the levelling was not done properly. Now finally after 5 weeks of me hassling they are coming back to rip up the… Read more

entire kitchen and part of the lounge room. And surprise surprise the installer still isn't here! I cannot warn people enough-DO NOT USE THIS COMPANY-TERRIBLE!!