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Milan Direct

Milan Direct

3.5 from 1,231 reviews

See the Best Furniture Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
536
4 star
271
3 star
52
2 star
59
1 star
313

Sam

SamAU

  • 7 reviews
  • 1 like
  • Verified customer

Great Product - Deluxe Mesh Ergonomic Office Chair With Headrest

published

Great product (Deluxe Mesh Ergonomic Office Chair With Headrest), good quality. Been using this for 2+ years now. No issues so far. Shipping was prompt. Price was also good later then.

Product Quality
Shipping
Product Appearance As advertised

Niksreno

NiksrenoAU

  • 3 reviews
  • 1 like

EAMES REPLICA DINING CHAIRS all collapsed within months!

published

Bought these chairs online. Original seller no longer contactable. I have emailed Milan Direct to see if I can get some help. The "L" support bracket on these chairs bent when people sat on the chairs and all are severely lopsided. Everyone who sat on these chairs was well under the weight limit. Its very uncomfortable to sit on these at such an angle, especially if you have a bad back. I'm waiting to hear if I can get some replacement brackets to fix these chairs. Id prefer a refund, but I have left it too long since buying them and don't have a receipt , so I guessthats not an option :(

Carly

CarlyMelbourne

Great product and even better service

published

After making a purchase for an outdoor setting and play kitchen for my little boy I was extremely happy with both the quality and the customer service. The kitchen arrived 3 days after placing the order and my son couldn't be happier. I am still waiting on the outdoor setting as this was being made to order so will follow up with another review once received. Personally I would absolutely recommend Milan Direct :)

1 comment
Milan Direct
Milan Direct R.Milan Direct
DMan

DManGeelong

  • Verified customer

Eames Reproduction Black - Design problem.

published
1 comment
Milan Direct
Milan Direct R.Milan Direct

Kellie A

Kellie ABrisbane

  • 3 reviews
  • 2 likes

BUYER BEWARE!

published

Luckily I purchased through eBay and was covered by them. Goods arrived damaged and missing parts from Milan. I requested a refund. The staff gave me the run around for months and were very rude and unhelpful. eBay were fantastic in helping with the refund. Buyer beware and steer clear of Milan Direct.

1 comment
Milan Direct
Milan Direct R.Milan Direct

Very happy with our purchase, lovely chair.

published

This is our second purchase now of Milan Direct products, and the furniture is wonderful quality and we couldn't be happier. We purchased the Miles Arm chair and ottoman (dark grey), a really beautiful lounge chair. Delivery was prompt if not a tad too expensive. But overall good value & would recommend.

1 comment
Milan Direct
Milan Direct R.Milan Direct

Thanks for your feedback, Emma. We appreciate your loyalty and happy to hear you love our products. Best regards,
Ane


Table with missing parts

published

I bought a dining table which looked fine but the screws provided were longer than the thickness of it. If I had used them there would have been holes in the top of my new table. It's like they provided generic screws and didn't look at the furniture piece. The item inspection sticker even had 'short' written on it like something was missing. I had to go buy myself screws and washers to put it together after they failed to provide any replacement.

1 comment
Milan Direct
Milan Direct R.Milan Direct

Good service and product as described

published

After I placed my on-line order with Temple & Webster for the LA Executive office chair I came across all these negative reviews regarding Milan Direct. So to say I was a tad worried would be the understatement of the century.
However, I was pleasantly surprised at how quickly I received the chair and the ease of assembly. Hey it's an office chair - click the wheels on and place the top half onto the bottom half. Simples. I will review the longevity of this particular chair in due course but overall, very happy with my purchase.

1 comment
Milan Direct
Milan Direct R.Milan Direct

Hi Nickel,

Thank you for your great feedback and we're most thrilled to read that you had a pleasant and 'simples' shopping experience with Temple & Webster. -Ane

Amy N

Amy NAdelaide

Happy customer - thank you

published

Came across Milan Direct furniture on the Temple & Webster store, and overall had a happy shopping experience.
We ordered a Scandi desk + mesh chair, which arrived a few days after our order. received friendly service when I called up Temple & Webster for advice before our purchase too. Will shop again - thanks :)

1 comment
Milan Direct
Milan Direct R.Milan Direct
Nick

Nick

  • 3 reviews
  • 5 likes

Don't carry spare parts

published
3 comments
Milan Direct
Milan Direct R.Milan Direct
Nick
Nick

Dear Ane,
The original order number was 200094742. The emails that dealt with the first time the button fell off were in early February. The individual at Milan Direct we communicated with was Briony.

Milan Direct
Milan Direct R.Milan Direct

Thanks Nick. I have passed your order details to one of our support team members and someone will be in touch to discuss your order. -Ane


Hannah

HannahByron bay

Faulty chairs

published
1 comment
Milan Direct
Milan Direct R.Milan Direct

AJ.

AJ.Sydney

Worst service I have ever experienced!

published
1 comment
Milan Direct
Milan Direct R.Milan Direct

dontbuyfromtheseguys

dontbuyfromtheseguysMelbourne

  • 4 reviews
  • 2 likes

Products are bad quality and impossible to put together :(

published

OMG I am having the same experience with 3 items purchased. Ive tried to assemble one that doesnt actually align, and the other two products can stay in the box........ I purchased via temple and webster.

1 comment
Milan Direct
Milan Direct R.Milan Direct

I give zero stars

published

Faulty furniture and terrible customer service. Not worth the money or effort.
Buyers BEWARE.
Do not buy from this store.

1 comment
Milan Direct
Milan Direct R.Milan Direct

Hi Kate,

We're sorry to hear your concerns. We are here to help and if you require further assistance, please kindly private message me your order number for review. -Ane

Clare C

Clare CMelbourne

Still waiting for a response about the delivery of damaged goods

published

I ordered a corner stand in mid November. It was delivered damaged six weeks later. I have emailed Milan Direct and sent photos and have received only an automated response to the first email.
Milan boast a 30 day guarantee money back but I am still waiting for contact from a Customer Service Officer a fortnight after. This is poor service. I have decided to write a review to see if that will prompt a response because my emails to date have been ineffective.Order no - #200188683.
Clare Carberry

3 comments
Milan Direct
Milan Direct R.Milan Direct
Clare C
Clare C

Milan have now responded and are supplying a replacement which is v good. Hopefully, it will arrive in reasonable time and in good order.
Clare C

Milan Direct
Milan Direct R.Milan Direct

Thanks for your updated feedback, Clare. Do let us know if there is anything else we can assist with. -Ane

Suz

SuzBedford

  • Verified customer

Incorrect and damaged goods! Bad customer service!

published
9 comments
Milan Direct
Milan Direct R.Milan Direct
Suz
Suz

Thanks Ane. It would be great if we can come to some sort of agreement

Milan Direct
Milan Direct R.Milan Direct

Hi Suz, I believe the team has since been in touch to help resolve this matter. Do let us know if there is anything else we can do for you. Kind regards,
Ane


paul

paulperth

  • 2 reviews
  • 1 like

terrible.

published

i purchased a sideboard on the 6 december 2016,should have been dispatched within a week as it was supposed to be in stock. have not heard anything since 5 weeks later. have sent them emails which have not been replied to which makes me really angry. still do not know what is going on . not good for business milan direct.

3 comments
Milan Direct
Milan Direct R.Milan Direct

Hi Paul,

Thanks for your feedback and I'm sorry to hear your order is yet to be finalised. Please provide your order number so that we can best assist you. -Ane

paul
paul

2001900944

Milan Direct
Milan Direct R.Milan Direct

Allison E

Allison ETweed shire

A complete stuff up of my order

published
1 comment
Milan Direct
Milan Direct R.Milan Direct

Hi Allison,

Thanks for your feedback and we sincerely apologise for any distress posed as a result of your order. I believe a full refund has since been issued and the matter resolved. -Ane


  • Verified customer

Ordered on 07.12.16 - No delivery or correspondence

published

Having not received any reply from Milan Direct regarding my order i have decided to post this review. I ordered a Tv unit on the 7th of December 2016 with the expected shipment date being the 30th of December 2016.
I have paid upfront and emailed the company twice regarding the delay. It has been nearly 10 days and i have not received a response from them. The contact number is a message based system which offers no real solution to the problem. I have not been able to get into contact with anyone from the sales team. I hope this matter is resolved immediately.

2 comments
Milan Direct
Milan Direct R.Milan Direct

Hi Vlad, Thanks for your feedback and patience during this busy time of year. Please kindly provide your order number so that we can look into this for you. -Ane

Vlad
Vlad

200191063


Delivery costs of $208.34 and items not delivered

published

The process

Products purchased online store and the process was good but the product was not delivered they were dumped at a country post office, left outside with no security. I had happened to call in to post office 25km away from the delivery address and they told me they were there! $208.34 was paid/wasted on delivery costs it took four trips to get products to the delivery address adding upto 100km, could have hired my own courier! Email was sent to company but no response as of yet, maybe we the unhappy purchasers should all go to "A current Affairs"!

1 comment
Milan Direct
Milan Direct R.Milan Direct

Hi Fred,

Thanks for your feedback and we're sorry to hear your concerns. We're here to help and our team is working hard to respond to every query. Please kindly provide me with your order number and we'll look into this for you. -Ane


Page 1 of 62

Questions & Answers

Tali

Taliasked

How do you get the wheels on the aneoabka office chair? Am I missing something? Stuck on step 1!!

1 answer
Milan Direct
Milan Direct R.Milan Direct

Hi Tali,

Please kindly contact our customer support team with your order number so that we can best assist your query. www.templeandwebster.com.au/contact

Kind regards,,
Ane


John Fomiatti

John Fomiattiasked

Has there been any problems with faulty leather?

3 answers
AJ.
AJ.

I did not receive my order and have not received a refund either.

Others I have since communicated with have had problems with putting the product together and poor quality overall.

Clare C
Clare C

I have been asked to respond to this question. I did not purchase a leather product from Milan Direct so I can not comment. However, I can comment further on the extremely poor process I have gone through with Milan Direct where they promised to deliver a replacement for the damaged goods and never did so. Worse they made me commit to being at home to receive the promised goods on an agreed date and then did not turn up.
Since then I have been informed that Milan Direct is closing down and that now they cannot replace the item. They have promised to refund me the money and I am awaiting the receipt of that money. They tell me that they are re-opening under another name: Temple and Webster. I'd be very cautious dealing with this new iteration of Milan Direct.

Milan Direct
Milan Direct R.Milan Direct

Hi John,

Milan Direct has closed their online store to the public and are currently supplying stock exclusively to Temple & Webster. http://www.templeandwebster.com.au/

Temple & Webster have been operating as the #1 online homeware store for several years, offering an extensive collection of beautiful solutions.

If you have an existing order query, we are here to help. Please contact our friendly support team via www.templeandwebster.com.au/contact with your order number and a detailed description of your query.

If you have a general product query, please contact us via the same link and include the product name and SKU # with a detailed query so that we can best assist you.

Kind regards,
Ane


Trafft

Trafftasked

My order didn't come with instructions!!!! Very disappointing.
Can you pls send me assembly instructions to thr Milan direct grace office desk (white and gold) as a matter of urgency?!
[email removed]

1 answer
Milan Direct
Milan Direct R.Milan Direct

Hi Trafft, we're sorry to hear your order didn't come with instructions. Please contact our customer care team at priority@milandirect.com.au and they will be able to assist further.

Kind Regards,

Maria


Get an answer from our members and Milan Direct representatives

Details

CategoryOnline Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Living, Mattresses, Miscellaneous, Office and Sofas

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