Milan Direct

EAMES REPLICA DINING CHAIRS all collapsed within months! – Bought these chairs online. Original seller no longer contactable. I have emailed Milan Direct to see if I can get some help. The "L" support bracket on these chairs bent when people sat on the chairs and all are severely lopsided. Everyone who sat on these chairs was well under the weight limit. Its very uncomfortable to sit on these at such an… Read more

angle, especially if you have a bad back. I'm waiting to hear if I can get some replacement brackets to fix these chairs. Id prefer a refund, but I have left it too long since buying them and don't have a receipt , so I guessthats not an option :(

Great product and even better service – After making a purchase for an outdoor setting and play kitchen for my little boy I was extremely happy with both the quality and the customer service. The kitchen arrived 3 days after placing the order and my son couldn't be happier. I am still waiting on the outdoor setting as this was being made to order so will follow up with another review once received. Personally I would absolutely recommend Milan Direct :)  Show reply

Very happy with our purchase, lovely chair – This is our second purchase now of Milan Direct products, and the furniture is wonderful quality and we couldn't be happier. We purchased the Miles Arm chair and ottoman (dark grey), a really beautiful lounge chair. Delivery was prompt if not a tad too expensive. But overall good value & would recommend.  Show reply

Good service and product as described – After I placed my on-line order with Temple & Webster for the LA Executive office chair I came across all these negative reviews regarding Milan Direct. So to say I was a tad worried would be the understatement of the century. However, I was pleasantly surprised at how quickly I received the chair and the ease of assembly. Hey it's an office… Read more ·  1

chair - click the wheels on and place the top half onto the bottom half. Simples. I will review the longevity of this particular chair in due course but overall, very happy with my purchase.

Happy customer - thank you – Came across Milan Direct furniture on the Temple & Webster store, and overall had a happy shopping experience. We ordered a Scandi desk + mesh chair, which arrived a few days after our order. received friendly service when I called up Temple & Webster for advice before our purchase too. Will shop again - thanks :)  Show reply

Eames Reproduction Black - Design problem – After just on 24 months of very occasional use I have experienced problems with this product. It seems to be a design flaw. The upper surface of the chair is leather but the backing surface is a synthetic material. As a result it does not stretch like the leather surface and so has split along the stitching in at least 6 areas along the bottom.… Read more

I'm not a heavy individual (approximately 68Kg) and the chair would have been used for no more than 200 hundred hours at most over this time. When I contacted MD I was told that it is out of warranty and there is nothing they can do. It seems to me that this is a design flaw as the seat is designed to stretch as it is free floating and if leather was used on both sides I can see this being fine. As it is; I can only imagine this will occur on every chair (faster for heavier individuals and more frequent users) so I would advise against purchasing this chair as even if you purchase the extended warranty, the problem will occur after any replacement has been issued to you.

BUYER BEWARE! – Luckily I purchased through eBay and was covered by them. Goods arrived damaged and missing parts from Milan. I requested a refund. The staff gave me the run around for months and were very rude and unhelpful. eBay were fantastic in helping with the refund. Buyer beware and steer clear of Milan Direct.

Table with missing parts – I bought a dining table which looked fine but the screws provided were longer than the thickness of it. If I had used them there would have been holes in the top of my new table. It's like they provided generic screws and didn't look at the furniture piece. The item inspection sticker even had 'short' written on it like something was missing. I… Read more

had to go buy myself screws and washers to put it together after they failed to provide any replacement.

Don't carry spare parts – I purchased an Eames style lounge chair approximantely 24 months ago from Milan Direct and within the first 12 months the compression upholstery button on the seat fell off. I contacted Milan Direct and after an initial dispute about whether they would attend to it they agreed to send me (no charge) the cushion component separately. It is affixed… Read more

to the frame of the chair via a series of Velcro strips so it was relatively easy to replace. Fast forward a further 12 months and the same thing has happened and I have again contacted Milan Direct who have now been acquired by Temple and Webster. Whilst I am disturbed the button has fallen off again I have offered to buy another cushion to replace it but after some delay in responding Temple and Webster have confirmed they do not supply replacement cushions any longer? I do not want to buy a full chair for the sake of a button and the way the compression button is secured does not make it a simple upholstery job.

It is completely unsatisfactory that Temple and Webster have simply decided they will not provide spare parts that were available previously and have no other solution or advice.

Poor customer service should not be tolerated just because a firm is acquired or taken over.

Faulty chairs – We purchased 4 dining chairs 18 months ago and every single chair has broken. We attempted to fix the chairs on our own, until my partner fell off the chair as the back completely broke away while he was sitting on it! We had enough and contacted Milan direct. It took over 5 emails, 100 attempted phone calls and 7 days to actually speak to… Read more

someone!!

I have sent photos of all broken chairs and asked for replacements considering, It's not just 1 chair but all 4 have done exact same thing. Clearly there is a manufacturing fault. I was sent an email saying you are out of warranty so please dispose of chairs if they are unsafe? We paid $500 to be told throw them away and sorry we can't help.

We are seeking legal advise for my partners injury and have contact the consumer laws association who have advised us we are within our rights if the goods are deemed unsafe!

I would never purchase from this company again and plan to spread the word!!

Worst service I have ever experienced! – I purchased a piece of furniture online. waited well over three months for delivery to never actually occur due to several errors from Milan. Zero communication about my order initially and phoned many times with no satisfaction. Condescending customer service who refuse to assist outside of their 'copy and paste' standard responses. … Read more

Offered a full refund which I still have not received. Sooo, no furniture was delivered and no refund received.

The absolute worst company i have ever attempted to purchase from. Unprofesional, disrespectful and fail to meet any commitments they promiae you.

Rest assured, if you order through this company, you will not be valued as a customer. Worst service i have ever experienced and I will never order their again.

Products are bad quality and impossible to put together :( – OMG I am having the same experience with 3 items purchased. Ive tried to assemble one that doesnt actually align, and the other two products can stay in the box........ I purchased via temple and webster.

Still waiting for a response about the delivery of damaged goods – I ordered a corner stand in mid November. It was delivered damaged six weeks later. I have emailed Milan Direct and sent photos and have received only an automated response to the first email. Milan boast a 30 day guarantee money back but I am still waiting for contact from a Customer Service Officer a fortnight after. This is poor service. I… Read more

have decided to write a review to see if that will prompt a response because my emails to date have been ineffective.Order no - #200188683.

Clare Carberry

Incorrect and damaged goods! Bad customer service! – Received damaged chest of drawers and a desk we received had the incorrect parts in the box. These were ordered online. We sent images to the customer service rep who was happy to organise a refund for the drawers and 25% back for the desk which we accepted, however further down the line I have not received any response to my emails that I have… Read more

sent to Milan Direct. I refuse to contact them in Australia as I am based in the UK and so that would cost a fortune.

Summary:

• 21st December – 28th December – emails with Milan to the return of drawers and sorting a part refund for the desk we received

• 30th December was the last proper contact with Milan Direct

• From 02nd Jan I have sent 3 emails which were ignored by Milan Direct

• 4th Jan – courier company agreed collection date with me

• 9th Jan – contacted courier company to see whether they could get Milan Direct to contact me re emails sent

• 10th Jan – [name removed] from Milan Direct contacted me explaining the other representative no longer worked there and how he could help to assist me…

• 10th Jan - I responded and up until today (16/01/17) I have sent 5 more emails trying to get a response and no one has come back to me!!!

This is by far the worst service I have experienced. All we want now is a full refund for the items because if we arrange the goods to be collected before this we feel that we will be ignored and probably wont receive our money back. Also looking at the other feedback on this site doesn't give me any confidence that I will receive a refund at all.

300032300 is the order number.

terrible – i purchased a sideboard on the 6 december 2016,should have been dispatched within a week as it was supposed to be in stock. have not heard anything since 5 weeks later. have sent them emails which have not been replied to which makes me really angry. still do not know what is going on . not good for business milan direct.

A complete stuff up of my order – I purchased 2 x Madison chairs with footstools and after waiting nearly a month I finally get an email from Milan saying they have fixed order and are sending it. I have now only recieved part of my order being the footstool only and no word on where my chairs are??? You can't call them as it states I have to email only then I don't hear from… Read more

them??? I'm at a point where if I don't hear from them in 24 hours I will be going to the department of fair trading. And to think I brought this as a Christmas present form my husband! It's a complete joke and so disappointing. My order number is 200189052

Up date: it's been 4 months since my first order of these and the department of fair trading are wanting to take this company to the tribunal. Milan direct has not contacted me nor contacted the department of fair trading.

I'm now requesting a complete refund for my order, and will be going to the media at channel 10 regarding all the compensation of demanages this company is putting people through like myself. This is not acceptable taking people's money and not delivering goods. Changing to Temple and Webster does not change the proceedings of fraud.

Ordered on 07.12.16 - No delivery or correspondence – Having not received any reply from Milan Direct regarding my order i have decided to post this review. I ordered a Tv unit on the 7th of December 2016 with the expected shipment date being the 30th of December 2016. I have paid upfront and emailed the company twice regarding the delay. It has been nearly 10 days and i have not received a response… Read more

from them. The contact number is a message based system which offers no real solution to the problem. I have not been able to get into contact with anyone from the sales team. I hope this matter is resolved immediately.

Delivery costs of $208.34 and items not delivered – The process Products purchased online store and the process was good but the product was not delivered they were dumped at a country post office, left outside with no security. I had happened to call in to post office 25km away from the delivery address and they told me they were there! $208.34 was paid/wasted on delivery costs it took four… Read more

trips to get products to the delivery address adding upto 100km, could have hired my own courier! Email was sent to company but no response as of yet, maybe we the unhappy purchasers should all go to "A current Affairs"!

Ordered 16/11/16 - still no delivery! – Ordered an entertainment unit on the 16/11/16 to be shipped on the 31/12/16 (very late). Still no shipping details - happy to take my money though. Customer service line is a looping voicemail. If you can't deliver the goods - don't offer it. Simple as that! Hoping some sort of customer service happens..never had a problem with online purchases till now.

Scam Alert – Milan Direct are a scam - I placed an order 3 months ago and still have not received the goods. I phone their number and they only have a voice recording saying to send an email. I have sent a dozen emails and no response. I am over $300 out of pocket and because I paid by Paypal, we are outside their time to do anything. This company is a fraud

Ordered on 26/11/16 & still 2 products are missing – I ordered 3 items & paid on the 26/11/16; received 1 item am still waiting on the other 2; have emailed & rang & left a message yet have not received a reply. I would like a full refund on the 2 items I haven't received! Worst online experience of my life!

Faulty products, no customer service. Consider other furniture companies online instead – I spent $1600 on a sideboard (of a $2700 total sale) which arrived very faulty, the paint is peeling on all the legs and the two draws are are chipped at the back so they do not roll in and out as easily as they should. It should have been very obvious to the person who packed it that it should never have been sent in the first place. I sent an… Read more

email 7 days ago and I have had about 3 emails all saying the same thing - that they will be in touch soon. Seven days later, they have my $1600 and no resolution. This is very unprofessional and shows a great lack of care when it comes to their actual clients, happy to sell plenty of product and their website constantly tells you "who just bought what" with the annoying widget that keeps popping up, but when it comes to post sales services, and they have your money, there is no support.

Now they are moving all their brand and identity to Temple and Webster. This is probably because of all the bad reviews for Milan Direct. I will be taking further action for resolution. I have bought other furniture online, there are many good businesses out there and the smaller ones are better at customer service. You can also pick up the phone and speak with one of them. Better to invest your money here, even if you pay an extra 10%.

Shocking customer service and cheap imported furniture – We purchased some outdoor benches and a children's table. Both were of shocking quality. The children's table smelt awful, had defective joins and was not oile or lacquered as advertised but simply raw, cheap wood. The customer service is shocking, there is no direct number to call for assistance and all enquiries have to go through a central… Read more

email address.

Poor quality and shocking value - better off looking in the local op shop.

I am still waiting on a partial refund for the products promised by MIlan Direct.

Awful Customer Service DO NOT USE THIS COMPANY – I placed an order with Milan Direct, one of my items arrived eventually (much later than promised), and then the second item didn't turn up. When I chased it up with them I was informed that this item had been discontinued, nice of them to tell me at the time of ordering. The item that did arrive was faulty, when I informed them of this they… Read more

offered a store credit for the value of the faulty item, plus a credit for the discontinued item. I accepted this, although I'm still waiting for the store credit to be issued, no one is responding to emails and no one is answering the phone. It's been well over a month now, and the customer service has been shocking. Wish I'd read these reviews before using this company.

No communication – Emailed immediately after placing an order to correct an error on the delivery address no replies to any of my emails. Can't get on the phone. Appalling- I know it's Christmas but it is Christmas at the same time every year!

They took payment but never delivered or replied to my numerous emails – I wish I had read the reviews here before purchasing. I purchased 3x rugs on the 22/11/16, after going through the entire checkout process I was never given confirmation of my order being processed, no receipt, no invoice. I emailed the company straight away to confirm they received my order, got a generic 'we'll get back to you in 1-3 days' reply… Read more

- they never did. I was encouraged when I saw the debit on my credit card - they must have got the order. Emailed again on 1/12/16 to confirm when we could expect delivery, another generic email and again never got back to me. Where are my rugs?

Do Not Purchase From Terrible Company With No Customer Service!!! – I placed an order for Snowy Christmas Tree through their website for my kids' Christmas excitement. The item was clearly advertised in STOCK in green colour and for the next 2 weeks there was no delivery at all so i sent them an email as I could not see their phone number on their website, then i have been advised the item will be dispatched… Read more

within 3 business days wasting another 3 more days, got an email mentioned that the item is not in stock and they do not know when the the back order will be arrived. They offered me a replacement with different items otherwise a full refund or store credit. So requested a full refund more than four times until today but no one replied at all for nearly a week. I sent 4th email today to sales@milandirect.com.au also CC to support@milandirect.zendesk.com and still no response and NO refund has been made yet.

After sending email, I received one big surprise email from them stated "We LOVE your feedback" for your recent Milan Direct Order! which I haven't even received the goods???

I will have to claim my money through the Department of Fair Trading if I don't hear from them by tomorrow.

Absolutely terrible experience with Milan Direct and they also ruined my family's Christmas preparation. Never again!

Do Not Order anything from Milan Direct! – We purchased 6 (3 boxes with 2 chairs in each) dining chairs however, we have only received four chairs (2 boxes only). Milan Direct customer service is useless. The 1300 customer service number listed on their website answers with a recorded message telling us to send an email to sales@milandirect.com.au! Which begs the question why bother… Read more

having a 1300 number? Having sent through the email asking when we can expect the other chairs we received a reply email saying that all 6 had been despatched and that it was up to us to follow up with their transport company. The transport company has since provided proof that they only received 4 chairs. We can get no paperwork from Milan proving that 6 chairs were despatched. So where do we stand now. All we can do is email Milan Direct as frustratingly they do not have a phone line. Take my advice DO NOT PLACE AN ORDER WITH THIS COMPANY! Next stop for us will be Consumer Affairs.