Gift set ordered online for click and collect, showing as in stock, and ready to collect in 24 hours at multiple stores. I chose the location in the city, and thought a good opportunity for a school holiday outing. Order was confirmed on the spot. 8 days later, still no communication to say it's ready to collect. I "spoke" to a customer… Read more
service agent, asking that when it was fulfilled, could it be transferred to a more local store for pick up (we can't do that - once the store is chosen, you can't change it...even though they don't have stock, and would have to source it from elsewhere, and get it transferred in.). They then followed up by telling me that it appears that the item is out of stock anyway, and may be cancelled if it can not be sourced. So - my item has gone from being in stock and ready to collect the next day, to completely out of stock everywhere, with no communication. Or are Mimco just selling things they don't actually have stock of?
Very disappointing experience with MIMCO. I placed an order and waited 6 days, only to have the money refunded and the order cancelled without any proper explanation. What makes this even more frustrating is that this is the second time this has happened to me. Customers shouldn’t have to wait almost a week just to find out that their order won’t… Read more
be fulfilled.
If an item is unavailable, this should be made clear at the time of purchase rather than allowing customers to place an order and then cancelling it days later. This experience has completely reduced my confidence in ordering from MIMCO online.
I hope MIMCO improves its stock and order processing system and provides customers with better communication and transparency.
Mimco has gone downhill. Quality not there. If you order on line, it is wrapped in one tissue paper. Nothing else. No pouch, can't give as gift like that. Store in Burwood closed. Also Birkenhead head store closed. Looks like cheap costume junk. Buy another brand.
Reviews with attachments
Lost its quality and class - The online service was ok - its the product I am not happy about! A very disappointed customer here: Just received a new handbag Mimco Noir Charm Bowler Bag Black, looks very impressive but I am very disappointed with the structure of this bag. Firstly the leather is rather thin more like vinyl, it is not overly solid… Read more
for a 'structured' bag as per some others like the D-Vine Tote Bag in Saffiano leather. This bag is very soft if indeed leather and I see it will not last long! There is No signature lining just a cheap black Indian cotton? The internal slip pocket for a phone sits far to close to the zip catching when closing bag, and cannot put phone sideways, pocket should be deeper in the bag. And what has often annoyed me, no foot studs or reinforcements to protect the bottom as you would expect for a bag designed to stand up, and at a price range $399.95 AUD! Sadly this bag will be returned as I see more and more these days that Mimco is lacking in quality and this bag is proof. I have been buying Mimco products for many years supporting an Australian brand, but now I feel clearly with NO quality control, leading into fast fashion with a high end price tag, its an item that will end up in landfill! I think its a need to start looking elsewhere! Mimco you have lost your quality and class and a long standing customer!
Customer service not good. I ordered 9 different styles of bracelet last 30th of Nov and it was a split delivery. 7 of them arrives on time and 2 remaining didnt arrived on time and it was really dissapoint after 1 week of waiting still nothing and 10/12 i follow up they said it was lost in transit and they going raise to case manager they give me… Read more
case number and they going to reply within 2 to 5 days. After waiting for nearly 5days 13/12 i follow up again and they said they are still conducting investigation i told them that i really need the bracelet its a xmas present and they said it takes time because of holiday season and i told that i order it on time why it taking so long to resolve the issue. And they give me case number again. Im so frustrated and then i follow up again 15/12 i told to the customer service that i cant wait this is too much delay in my end and that bracelet was for xmas present. I suggest if i can collect in penrith and they said yes i can and there is a stock at their penrith store and they going to give a confirmation from the store after 3 days they 19/12 give a tracking number instead of a confirmation from the store i said to my self ok fine lets wait, hopefully no issue at this time. And then today 23/12 i received the delivery and makes really upset i received empty bag. So i contacted the customer sevice with the photos same same lines "im sorry, this is frustrating blah blah" omgeee.... this lines is overused. Really makes upset. And also they also in hurry they always "is there anything i ca help?" And they always said "im sorry i understand the your situation" I told to the customer service that is really too much. There's no phone number to contact them. Mimco never again.... i paid in full and not afterpay and what kind of service you have???Ive been waiting for nearly a month. And issue still not solve and now i have to wait again xmas and new year is approaching and my xmas pressies for my friends are not yet compled xmas parties are almost over. My other online purchases from last weekend has already arrived and yet from mimco hasnt still arrived yet and still had an issue. Really mimco????
Hate this bag – Hate the bag I bought. Not worth any penny. Strap is slipping off which is so annoying for a bag. I really bag backpack but the one from mimco is really bad. Regret that I bought this. Also the string is broken and told the store but rejected to fix it. Show details
Overpriced Costume Jewellery – Purchased stud earrings on a holiday as a treat to self. After just a few wears, noticed one of the crystals had fallen out so I emailed customer service with photos. Response was I had visit or send to a store for assessment, and must include my proof of purchase. I don’t hoard receipts so asked if they could refer my Mimco customer account to… Read more
verify the purchase? Also asked the time limit to return? (I am 200km away from nearest store and would rather wait until next visiting a store instead of posting). The condescending response I eventually received said: “As advised in my previous email, A proof of purchase in the form of an original receipt is required for all repairs, exchanges and returns. If you cannot provide proof of purchase then the outcome of your assessment will be at the store manager’s discretion.“ She thinks I can’t read, but I had 2 reasonable questions which were blatantly ignored.
I will return to Mimco in the future and see if their sickly-sweet store staff are more helpful than the snob in the online ‘customer service’!
But I won’t be paying Mimco prices for crappy costume jewellery again.
Worse experience ever – Worst service. Ordered from mimco nearly 2 minths ago. No delivery yet. I’ve emailed customer service several times. Their response was is not our website and you have been fraud, when the email confirmation clearly states their online shop. Worse experience ever, make your self a favour and don't trust them. Show details
Latest follow-ups
Disappointed – I made an error with delivery date of a gift card tried to change it told could not or cancel it and redo order so disappointing will not use again
Follow-up · Never used this company since as the service they provided was so poor
I had a $15 reward to use. I went to use it when a 30% was on but the app doesnt seem to work properly with PayPal so I had to redo the transaction on the desktop. Suddenly my discount was gone. I contacted customer support the next day as it was… Read more
past 5pm and they said as a gesture of goodwill they restored my $15 and they had no ability to honor the 30%. Utterly ridiculous and not good customer service. That is not a gesture of goodwill, it was their issue and I missed out. This also is not the first time I have reported this matter but it clearly wasnt reviewed or fixed. I am also a silver member. Alsolutely terrible.
Follow-up · Ive been asked to write a follow up. Mimco staff didnt help at all so Ive stopped shopping there.
I bought this cross body bag and just after 12 months I noticed the bottom wearing. This is the second Mimco bag this has happened to. Mr Minute said it would cost $100s to repair. I will never buy another product as Mimco refused to help or replace… Read more
when I returned to the store. Ive bought 3 bags, 2 x wallets and buy birthday gifts from Mimco. They've lost me as a customer.
Follow-up · Who wants to use the bag when it looks like a cheap knock off because the leather has worn off. If I hadn't purchased it from Mimco myself I would have said it came from Bali.
Positive reviews
I am extremely satisfied with my purchases. Including a crossbody bag, bracelet and earrings. The quality is so good and it’s priced so well. The beaded elastic bracelet is heavy and looks stunning the earring have not irritated my sensitive ears either. Package came so well packed and secure I was really happy with the fast delivery. Show details
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Mimco is my go-to for beautiful, stylish accessories. Their statement pieces never disappoint—flawlessly designed and crafted with exceptional quality. While the price point is on the higher side, the value is outstanding; so many of their items are simply STUNNING! I also love that many pieces are thoughtfully designed to be worn multiple… Read more
ways—it’s both fun and clever. Most of my all-time favorite necklaces are from this store, and I truly can’t recommend them highly enough.
Easy online ordering with Mimco – I have bought several items online from Mimco. Great specials and fast delivery. Packaging could be improved though. I bought 3 leather pouches and only received protective bags for two of them. Would of liked them for all 3 as they wete gifts. Their refund policy should be longer for online orders too.
Negative reviews
As the website says….. Please SMS us for your customer service enquires, and we will get back to you straight away. 4 months later, I’m still waiting. That’s for the first issue. The second is I bought a wallet for my Daughters birthday, which is today! You would think 2 weeks would be sufficient for delivery, well I was wrong, I’m still waiting… Read more
like I am for now , 2 SMS messages I have sent! I would rate -10 ⭐️ if I could. Shopping in store used to be completely different, although the experience has become a little less fun of late. Staff don’t seem to want to be there, and my local store has downsized, but not in a good way! Sunshine plaza! I won’t be re-purchase again online or in-store, a lot more competition out there now, for your $$. This is from a Rose gold member too. They can shove their bags!
Would rate zero if possible. Unacceptable wait for fulfillment of order. When I chased up multiple times, just fobbed off. Still haven't got my bag. Please DO NOT BUY ONLINE!!!! After I posted this initial review the bag did arrive, however, I would think twice before buying online if you can go in store to purchase. Show details
I purchased an expensive necklace from Mimco and didn’t receive a pouch or anything to keep it in, I know that they usually come with a cheap little pouch and this was missing, it was only wrapped in tissue paper upon receipt. I have contacted customer service 4 times and they just direct me to go into physical store which I cannot do. I think the… Read more
contact centre is in another country and it’s absolutely appalling customer service. I am a long time customer and this has put me off this brand forever.
Recent reviews
Would give zero stars if possible. Kicking myself that I ignored my own review advice some months ago. Things have not improved just gotten worse and this is the last online purchase I will make. Made what I thought was an idiot proof purchase pre xmas window. Two small items. They used the one shipping label for both. Except I received only one… Read more
item and the other item was someone else's order. Got onto their chat expecting them to fix their stuff asap. Chat person apologetic but useless. Gives me a case number and says someone will contact me in a few hours. Case number? I don't have time for this!!! Nonetheless hopeful about the email that's coming. Sure enough an email does come from customer service with the same case number but advising due to high volume THERE MAY BE A SEVEN DAY DELAY BEFORE I GET RESPONSE. So that's two people whose orders they've screwed up pre xmas - and that's supposed to be ok - we'll try to get back to you in 7 days. What they should have done - had an actual person available to say we're sorry about that we'll courier the missing item out now. That's what you would expect from a premium brand. This brand is crap, period. Save yourself the time and energy you'll never get back chasing them for their screw ups. NEVER AGAIN
Placed an order on 30th November 2025, with expected delivery on 4th December 2025, however I'm still waiting for this order to be delivered as of 13th December 2025. I have been a loyal customer to Mimco, however I will not be in the future. Terrible customer service, as you can't contact Mimco by telephone. Hopefully, a Christmas miracle will happen and I receive my Christmas present before Christmas day. Show details
Hi there Do not order online from Mimco. Their customer service is appalling. It’s been a month since I ordered a bag and a keyring. Parcel came with just the keyring inside but packing slip said both items were in there. Contacted them on chat, text message and email (you cannot speak to a person as they don’t have a phone number which is… Read more
unbelievable for an Australian company) and all I get back is AI generated messages telling me someone is looking into it, please be patient etc. I have a photo of the parcel bag my keyring came in which clearly shows there is no way the bag I ordered could have been inside the tiny parcel. It’s been a month now and still nothing. Do not buy online from Mimco because if something goes wrong, there is no one there to help you.
I didn't receive an order from online shopping with Mimco. Their customer service is a nightmare. No phone number only an online chat service. Lodged a case # and absolutely no follow up - despite me following up everyday. In the end I needed to contact my bank for a refund of the money spent. VERY DISAPPOINTING. Show details
Find out how Mimco Online store compares to other Jewellery Shops & Brands
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Most of their shops are closed forcing you to online purchases. AVOID would leave zero stars if possible. Used their Australia Post generated label for return - month later still waiting for refund. Tracking shows delivered but they say they haven't received it and worse they make you run around Australia Post chasing it. This is third rate and… Read more
not the customer service experience of a premium brand they purport to be. Separately I've made a purchase online which never even arrived. Again another nightmare to sort out with them. Save yourself the misery - stay away
I am a regular customer of Mimco and spent thousands of dollars over past year. I purchased a bracelet which the gold cap fell off after 4 months and I only wore once. I contacted customer service to be told it is wear and tear and basically I am a liar... This is appalling customer service, I will never buy anything again. It was insulting to be… Read more
called a liar and told it is my fault the bracelet broke. Four months isn't even that long , so much for your quality and backing your product. I have never been treated so poorly by a customer service centre. I will never buy from you again. Train your staff to have better service as well.
Very disappointed in Mimco’s customer service. They send you the wrong item and then make you jump through hoops to arrange a refund. Shaik from the online customer service is unhelpful in resolving issues and takes a considerable amount of time to process a request.
Looks great. Quality not. I bought some Love Hoop earrings that I love. They look great. However, they are my second pair. I had to return the first pair because the post on one of them was bent out of shape. My second pair has a similar issue. I have been wearing earrings for decades and I've never had this problem before. It is not something I… Read more
have done. It's a shame because I love them so much, but one keeps falling off. Sadly, Mimco will not accept this review on their site or address the quality issues. Also, had poor customer service at their Chadstone store with the first return.
Solar tote. This bag arrived in what can only be described as used condition. Not new as sold. No protective stickers to hardware. No protection to straps, zip ends etc (usually a white kind of foamy wrap). Leather very marked and small mark on the inside. Straps held a position as if the bag had been hung. Clearly a second or floor stock. I… Read more
returned the bag and was sent a replacement. The replacement arrived the same. It was squashed into a box too small so super creased. No protection anywhere, damaged foot, straps hung etc. Anyway, CX offered a discount (which the bag had been on sale for before, so still nothing more than you could have got for a brand new bag) and small good will gesture voucher which they would credit to my mince acc. I said, I don’t want a good will gesture as won’t be coming back, just refund the total of the two and call it done. Normally I would have returned a bag in this condition, however this bag was now out of stock and as I already had the same bag in the black and ivory, I wanted to complete the set. CX basically refused the request and just refunded their initial offer and told me about it after the fact. So basically, no opportunity for me to object. Very poor show in my opinion. I won’t shop again in the future. To add insult to injury, Mimco moderated the review above and refused to publish it.
Avoid online with Mimco – Ordered in Sales. Wrong product got delivered, with the wrong packing slip (we ordered a bag, they sent ear-rings) . Sent them a photo of the incorrect packing slip and product. After over a week they are still 'investigating'. What's to investigate! Just send me the correct product!!
Mimco online does not do the product any justice – We ordered several items on the Black Friday sale, due to unavailable stock all items were cancelled by Mimco and eventually a refund was issued. Yet you can still go on the Mimco website and order everything we ordered, what a total farce it is such a scam. The website certainly does not do the product any favours
Poor quality – Disappointed after buying earrings from mimco. The poles bent as they were so soft and other jewelry has tarnished. Speaking to friends, they have had the same experience. Despite having made many purchases from you, the last lot was the last straw. Not worth the money.
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