Mimco Physical store

Purchased a bag which was on sale, the original price was $299.95. The bag was presented to me in a plastic bag, surely a product of that value should be nicely presented in tissue or something, not a plastic bag. Thought I was shopping in Kmart. Very disappointed. Show details

i can only say positive things about Ana at Mimco DJ and Dani at Mimco Myers both at Chadstone. They have always been incredibly helpful and supportive to me. They both know the Mimco brand really well. Mimco are very lucky to have both of them who… Read more

are brilliant. Yet again l purchased a few things at Mimco Myers Chadstone, day 3 still no rewards or record of my purchases. This has happened MANY TIMES

She thinks she works in Chanel! – I have previously sent this directly to Mimco customer support, or should I say, Lack of customer support (no response) so I'm sharing my experience with you.Hi, Customer Care, I want to share my in-store experience, which I believe was sadly… Read more

lacking, this afternoon for my click-and-collect experience.

Firstly, I have never shopped at Mimco and with that said, I certainly won't be again at the Mimco Central Plaza.

I came into the store just after 1 pm to collect, with two staff serving at the counter, as a third went to lunch. A blonde girl asked me if she could assist and as soon as I said it was a collection, she gave me a spiel that the other person, who was serving would assist as she needed to be on the floor, like she was the directrice of Chanel!

Now you are aware of your store size, there's no separate rooms or blind spots so she could have quickly assisted AND acknowledged any new customers as they entered AND done my collection but no, she stood there greeting and smiling, which is all well and good and after about five minutes of me waiting, I heard her tell another customer to join the line for service. This is when I spin around and point out that if she had just assisted me in the first place, there wouldn't be a line.

She blustered some reasons as to why she HAD to be on the floor but then sent the other girl, who had just finished her sale on to the floor and proceeded to make the gesture to get my item.

I absolutely refused to accept service from her as she didn't want to assist initially, she continued to sprout rubbish and the other girl, processed my click and collect within 30 seconds. I genuinely wish I had had the manners to thank the girl who assisted but I was too furious and just asked for my item (which I still haven't looked at) refused a bag and left with a parting shot at the blonde girl that the word shop assistant has assist in it.

No doubt you can watch this entire experience on your internal cameras.

I am fully of the belief that as my purchase was a collection and not going to her sales targets, she just couldn't care about the service. If I am wrong, I would appreciate a response to this email.

Thank you, Sarah Ford

Happy shopper – I would just like to say how impressed I was with the service received by myself from the staff member named Neda at the mimco karrinyup . I had no idea what to buy my teenaged daughters and her experience and knowledge were excellent and I came out of the shop extremely happy and shopping done . So Thankyou for making my mimco experience enjoyable and sucesssful

Happy Shopping – A big thankyou to the lovely Mimco staff (Helen, Neus and Jodie) in David Jones Robina. All of these lovely ladies are extremely friendly, helpful and informative, which is such a rare experience in today's world of shopping. Ladies, you are an asset to the Mimco brand. Regards Anita.

Rogue sunglasses – I purchased pearl white sunglasses for my wife for a surprise Christmas present at Westfield Burwood store. I would also like to praise the assistant at that store for her personal service. My wife looked at this item a few days prior to my purchase & was so pleased when I gave her the surprise Christmas morning. These glasses are of excellent quality & I must say look beautiful on my wife. Thanks MIMCO. Show details

I returned a product and was told in-store that the amount paid using rewards would be returned to my account as a goodwill gesture (this was written on the receipt). However, the rewards were never credited back. I contacted Mimco customer service today. (No phone number available, only text (first response after 4 hours) and online chat… Read more

(unavailable when I tried earlier). Must have moved offshore... The response I received from Afshar via online chat: “When a purchase is returned for a refund, any reward used on that purchase is forfeited and not reinstated. In the future, you can retain your reward by opting for an exchange instead of a refund.” If this policy had been clearly explained in-store, I would have chosen an exchange instead of a "refund". The customer service agent apologized but offered absolutely no resolution. I like Mimco’s designs, especially the jewelry, but this experience has been totally unexpected. It makes me question why some Australian fashion brands struggle to match the service standards of reputable global brands. Unfortunately, this experience marks the end of my purchases from Mimco.

Zero star I stopped someone from stealing 2 handbags from their store and write to Mimco management was ignored for 5 months. They gave me a $20 Voucher which must be used within 3 weeks as a good will gesture for my taking time ‘writing a letter’ to them but no Thank you Mimco used to have a genuine quality products but now their leather good… Read more

are very inferior and Mimco Customer Service is not up to standard now Save my money for a better much more pleasant product in the future

Very poor customer service whether it’s in store or online, have waited a month and a half for a reply and still nothing What’s given $15 vouchers twice and then going to use them they do not work Show details

Mimco castle towers staff not friendly at all.I was there yesterday and I just asked if a particular item is full price or on sale. She wasn’t friendly at all. So today I bought that item online instead of going to that store. Show details

Went into Melbourne Central mimco with 2 friends. We were there for about 8 to 10 minutes. No other customers in the store. Not once did the young girl attempt to talk, approach or ask if we needed any help. So we walked out. How she got the job. I don't know Show details

I paid $79.95 for a pair of Mimco-silver coloured earrings. They are too heavy to wear. Here is what Mimco told me: "We do not accept returns for change of mind for earrings due to hygiene reasons ... I recommend making sure to check the weight of products". Show details

Rubbish product -Mini Shimmy Bracelets – Rubbish product -Mini Shimmy Bracelets.Purchased three of these for Christmas presents (one Click & Collect ,two walk in purchases -all Tea Tree Plaza ) only to discover that they had discoloured and completely stretched out of shape after three wears by the three diffrent recipients . You can buy better on TEMU ,don't bother with MIMCO and their overpriced rubbish. Show details

Bad service – Bad customer service , we probably would have bought more items as we were Xmas shopping for gifts and both 60 yrs old needed “customer service” , it was my idea to take a friend there to buy for her daughter and daughter in law as I know its a popular brand for the younger ladies , and I also have girls in the family to buy for …. I might go… Read more

back but it would have been easier to have had “customer service “while we were there , 2 staff , one talking to guys the whole time we were there , and the other staff member took alot of prompting from me to walk over to my friend in the wheel chair who was at the item she wanted to look at , in the end it was just too hard to get service , we did buy but didn’t complete our gift shopping as intended .. as I have said , I may go back to get bracelets for the girls , but it’s a bit of a drive … it’s not as bad as the issues I had at a shoe shop a few days prior , so one star is Probably fair , and I did see things I really liked sadly couldn’t get service to buy ..

Unwearable gift – I gave feedback to two staff members working in the Westfield Tea Tree Plaza store today regarding a gifted Mimco pair of earrings I received. I enquired initially about the material that Mimco used for earring posts. I was told they were surgical steel and nickel free. I explained to them that I could not wear my gift as they caused me pain from… Read more

the moment I put them in. They falsely claimed that surgical steel does not contain nickel. It only takes a quick Google search to find this out. Mimco staff are mis-informing customers and this is unacceptable - your earrings are NOT hypoallergenic!

Love being judged? Go in-store to Mimco! – I brought a bag into a store to be reviewed by a manager. She didn’t even care that it is damaged. She said that because I wore it into the store today that it was clearly the only bag that I own and instead of bringing the bag inside another bag that I’m okay with it being damaged. Honestly, bags of this value should last longer than a few months. It’s not fit for it’s purpose if you can’t wear the damn thing! Show details

Bad service – I purchased a pair of earrings from Mimco chadstone store in David Jones. I paid mimco NOT ON my David Jones card but my own credit card. After 2 wears they broke . I went to my nearest mimco store (Frankston bayside) but they did not want to help me and couldn’t even care attitude saying l had to go back to chadstone which l can’t. Then l rang… Read more

customer service for help and still the same blunt l don’t care attitude. I am a valued Mimco customer but that didn’t seem to matter. This is the last time l will deal with Mimco, absolutely disgusting Service!!!!

Mimco what has happened?? Absolute rubbish, Buyer beware – Service was amazing, Purchased from Melbourne Airport ..Earrings broke after one use… buyer beware. Absolute rubbish product and had to bin.. As I’m Travelling I was not in a position to return…. Shame on you, Mimco.. Show details

**BEWARE ** FAULTY PRODUCTS SOLD ON SALE, WONT REFUND , WONT ACCEPT RETURN – Sell faulty products on sale , then wont accept interstate returns by mail . Poor form mimco Show details

Don’t Ever Buy Earrings or Gold Jewelry From Here!!! – Don’t buy any gold jewellery. After only a handful of wears the gold on my Mimco ring has already worn off. I imagine necklaces and other pieces would be the same as well. Also don’t ever buy earrings from Mimco, especially as a gift - they won’t let the buyer/receiver return or exchange them. Got a pair for Christmas and they’re not my… Read more

style, took them to get exchanged and they wouldn’t let me swap them. Frustrating because they weren’t cheap and now they will just sit in my wardrobe. They need to have a seal or disinfect them or something, so people can swap them and enjoy the pair that they like.

So disappointing because I really love some of the pieces but not worth what you spend considering the above.

Disappointing service and product – I have bought many items from Mimco and have generally been happy with my purchases. Unfortunately, when I went to the Parramatta store a little while ago the staff member was serving another woman and physically pushed me out of the way to access an item that was in front of me that I was looking at. She was giving the other woman information… Read more

about it and totally treated me like I wasnt even there. I huffed at her, and she still ignored me. After a few minutes the other woman left, and she then asked me if I needed assistance. I said to her "I am surprised you even see me, as you pushed me out of the way like I was nothing". Instead of apologising she just said "well I was serving the other woman". WOW! Horrible service.

Additionally, I bought a $60 umbrella from a store which had very good reviews from their website. I used it twice already and both times it was useless. It was flimsy and really poorly made and did not cope well with the weather. I tried to leave a review on the Mimco website but it doesn't allow me to. When I accessed the online assistance I was told they could not do anything as asking for reviews is a random thing their marketing team does. What a joke! I still like many of their products, but this has left a sour taste in my mouth.

Great Brand – I love mimco! I have several of their bags! Customer service is always top notch and they have a really good rewards program. One time I had a necklace that the clasp broke a month after i purchased. I took it back and they replaced it for me. Love mimco and plan to be a customer of theirs for many years to come! Show details

Lovely girls and simply brilliant service – I shop at MIMCO in Westfield Plaza, Penrith as does my partner who buys for his Daughter. Regardless of whether I go in to buy or simply browse the reception by the Staff is always the same, amazing. They are the happiest bunch I have seen in ages and we always end up laughing. Nothing is too much trouble. Here is a case in point. A week… Read more

ago I ordered a few things online which I was to go in to collect, but due to illness I am unfortunately stuck in bed. I called them this morning and spoke to Amanda, explaining my situation and asking if my partner could go in and collect my order. I confirmed that I had given him a photo of my order and also the email from them stating my order was ready to collect. I also gave him my drivers licence as they call or FaceTime to confirm. I told Amanda not to die of shock when she saw me propped up in bed and looking pretty awful. We both laughed and that put me at ease. There hasn’t been a single time in the years I have shopped there, that I could say anything different and believe me, I can be a bit fussy. Take a well deserved pat on the back Ladies, you could teach some other retailers about real Customer service. Thank you.

Customer Service including staff and Manager – I’ve been to the Southland store recently and picked up a few items and one yes was a pair of ear rings..I was briefly told about the return policy on the ear rings, however just before finalising the order, I was a bit hesitant, and asked for some advice on what I should but ie rose gold or silver. Now it was at closing time, so the person… Read more

serving me was like no it all matches and sent me on my way.  If I was the staff. I would have reiterated that ear rings can’t be returned especially given I had a doubt. Without a word of lie, I didn’t open that bag, it was as is.. I still wasn’t sure, so I went back and told them honestly I haven’t touched the jewellery it’s as it is..they just kept saying no policy says…. Tried to get them to think from a customer point of view, and also the same lady who sold me the items was there..but no avail, no manager at the store or could be contacted.  They kept saying customers do this hence the policy is there..well every customer is different and that’s what customer service is about, you need to know your customer and tailor a resolution for them, no it was a blanket no listening, almost calling me liar.. I called back, that advised that a manager can back only on Tuesday. Now the Manager called back..you could clearly tell..mind was already made up.  I went in to explain the situation. Now what frustrated and annoyed me was the response: Response was policy, yes, but added I am going to stand by my staff here..now that’s not great, so immaterial of what I would have said, mind was made up..so why call me, if you have decided to stand by your staff.. Then told me that the policy is there so our customers know they are getting an hygienic product..I asked the question, how do we as customers know that? We are trusting you right? So here a customer is asking you to trust them.. She felt I was questioning her intelligence and started getting very defensive and yes I was frustrated, one because she as a manager couldn’t explain the policy and 2 already had her mind made up as she was going to stand by her staff.  So why call me in the first place, if you aim is to just tell me what your staff already did without any proper explanation I can see some very sad reviews online and a few to do service..so reaching out to you so you are aware and have appropriate staff and more importantly leaders, who yes need to support their staff, however have to balance their customer service element too. I deal a lot with country road and they are lovely, maybe some knowledge sharing would add value.

Very very very painful shoes doesn’t worth even one dollar – I bought sandle & shoes and both r hearting a lot . I hate the day i’m wearing them . Doesn’t worth all theses dollars Show details