Mint Telecom NBN 100/20 (Fast)

I didn't think Customer Service like this existed anymore! – I had an interesting NBN install at the house, which both Telstra and TPG fumbled terribly. A 10 minute chat to Mint and the NBN tech was arranged and booked in. NBN install was easy and completed within 30 minutes. I didn't move into the house for another 6 weeks however. As soon as the system was activated, Telstra tried to piggy back off the… Read more ·  1

install and were trying to charge me for a second service due to their poor back end systems and terrible customer service. Mint however, were checking in weekly to see if I had any issues as they could see any usage of the data plan.

I finally moved in and had a small technical issue, which had been caused by my builder, no fault of Mint or NBN. That was quickly rectified and I connected straight away. I initially was getting sub par speeds or around 30Mbps, but after a knowledgeable conversation with Mint customer service, I upgraded my 4 year old router to a more powerful current model and I was achieving 107Mbps down. Hasn't missed a beat since install, and the customer service is still there checking in with me.

Great customer service and effortless setup.

Excellent service for NBN FTTC from an amazing ISP – I was after NBN and looked up all the different providers. I was recommended Mint from another happy customer. The plans and options are easy to look up. The real magic happens when you call them however! The call is answered by staff in Hobart who work out what kind of NBN you require and advise about what speed you should have. The staff… Read more ·  1

confidently talk you through what happens and the conversation is very casual and informative. This is such a different experience from the big Telco’s. I was absolutely amazed at the level of service. My FTTC connection is perfect in speed and function. With such friendly and local staff they can also talk you through ways to optimise the speed of the service and anything extra you need to know. I ended up moving from up in speed from 50/20 to 100/20 but only after an online chat with the technician who checked it would make a difference to my requirements. It feels like you have a friend at the company who is going the extra mile to do what you need. Ridiculously good service all round in an age of poor service from big companies who can’t actually help you at all

After 15 years with TPG, and endless hours spent on the phone waiting to get help, and then passed from department to department, Mint Telecom is such a ray of sunshine. Opening the account was so quick and seamless, customer service immediately available and very helpful, internet working great. The experience could not be better! Show reply

All concerns have been dealt with immediately to resolution. They identified a fault we were not aware of and organised NBN technician to repair. Excellent service and communication. Show details ·  1

Absolutely love mint Telecom, I had issues with my internet for a year + with major companies I was constantly calling up complaining my internet was slow but they couldn't fix it, soon as I switched to mint, they fixed it in 2 hours, I'll stay with mint Telecom for life if possible! 5/5 and customer service is absolutely amazing! Best internet provider I've ever been with and very fast speeds, thank you mint Telecom! Show details ·  1

What can I say, ever since day one, Mint and their fantastic staff have been there to assist. It really makes you feel like part of the family by the way they look after you. They treat every client in and the same way, theey are you people to speak to, don't wait go for it, now. Show details ·  1

Switched to Mint Telecom a while back and honestly wish I’d done it sooner. The service has been super reliable — fast speeds, no dropouts, and setup was a breeze. I work from home and stream a lot, and it just works. What makes Mint stand out is the customer service. You get to speak to someone local who’s friendly and knows what they’re talking… Read more ·  1

about. No being bounced around or sitting on hold forever, they answer within 30 seconds. They've helped me out a couple of times and were awesome each time. Plans are clear, no hidden fees, and no long contracts locking you in. It just feels like an honest company that genuinely cares about its customers. Big thumbs up from me. Would happily recommend to anyone sick of dealing with the big telcos.

Couldn’t speak more highly of Mint Telecom, their customer service is like no other, always respond within 10 minutes and have any questions answered just as fast. Highly recommend Show details ·  1

Excellent customer service! – Excellent customer service and technical support. With my previous provider, I had internet issues at home for about a week. They would not respond to chat messages, emails or fault logs and my partner and I spent about 10 hours on hold over 7 days trying to speak to someone about our internet outage. Enter Mint Telecom! A quick google search… Read more ·  1

brought me to speak to a super friendly customer care person (they answered the phone within 2 minutes), long story short less than 24 hours later we are transferred over to Mint and up and running again. Highly recommend, thanks Kelvin and Mint Team!!

Amazing customer service from Emily at Mint – Ok I'm the generation that doesn't know the difference between a router and a modem and I switched to fibre! When I saw the instructions I asked WHY do I do this to myself??? But the technician had been and gone and I was all in and drowning not waving. And then there was Emily, customer services at Mint. For the next 40 minutes Emily patiently… Read more ·  1

talked me through the process. Her communication skills are excellent; her patience was exemplary and I appreciated the way Emily injected humour when I was getting frustrated. Great job Emily. I'm super grateful (and so is my wife!) I hope your boss knows how good you are at your job! #payriseforemily!!! Crispin

5 star provider, cheaper, faster, better service – Very happy with nbn provider change over, was with Telstra but went through multiple gen3 modems due to some power issue with them, had terrible service wasted many hours, was very frustrated etc etc. called mint telecom and had it all set up straight away, within a few days new reliable modem preconfigured arrived, works great straight away. … Read more ·  1

Mint took the initiative to investigate getting the best performance which led to next day nbn technician upgrading fixed wireless hardware resulting in faster internet. 5 star provider, cheaper, faster, better service.

My first call to them was my last call – I called Mint and set up my nbn with them 4 years ago and have never called them since. The internet has been working flawlessly since then. I haven't had a single issue in 4 years!! Therefore I know nothing about their support quality and can't comment on that. Once you have set up your connection with them you probably won't ever need their support. Can't recommend them more. Show details ·  1

Great Customer Service!! – I think the best thing about Mint is the ease of accessing customer service. There is always a contact to talk to, whether it is through the live chat on their website or a response via email or phone, I feel like they are always at hand when I need them. Mint is the best ISP I have dealt with. Up/Download speeds are competitive and we have had no issues thus far. Setup was a breeze. Thanks Mint! Show reply

Great on boarding, very friendly, dealing with Australians – Great and easy sign up, spoke with Alex who was super helpful and friendly. He followed me up via email when I didn't provide the info needed and did what was promised. Fast activation. Couldn't ask for better. Show details ·  1

MINT takes the stress out of the NBN! – I've had my home and business NBN with Mint Telecom for 5+ years and they are the best internet provider hands down. Their response times are outstanding and the knowledge all of the staff possess is textbook. Mint has the best customer service out of any organisation I have dealt with. They proactively monitor your internet connection to detect… Read more ·  1

for any potential NBN issues which is great. The fact I can contact them knowing that someone based in Australia will respond literally within seconds is a huge comfort and takes the stress away completely! 5 out of 5 stars from me.

The service from the customer service department has been above and beyond A++++ – The service from the customer service department has been above and beyond A++++. The Internet has been perfect.. Never has dropped out. I wish, I had found Mint Telecom earlier. You have a customer for life. Show details ·  1

Exceeds expectations – Upgraded from 50/20 FTTN to 100/20 FTTP once it became available at my premises. I was notified of the availability of the FTTP to my house and upon acceptance of the upgrade I was provided with a two week installation time. Surprisingly I had the upgrade done the next day and all worked great, I required some tech support to compete the upgrade… Read more ·  1

the technician went out of his way to assist even though I did not have a Mint router. Once up a running it has been faultless and continuously exceeds the assigned download speeds.

Fantastic service – Our last IP provider we were having dropouts every day and night. We gave them the flick and signed up with mint telecom. New phone system is reliable quality is unbelievable. Dropouts are a thing of the past now. Alex was the best, nothing was a problem to him. Speed test proved to be fast. A big thank you from or business to the crew at Mint Telecom. Show reply

Read the bad reviews as I should have – Expensive service for nothing different but the disconnection had to happen after dealing with the general manager [Name Removed] who has no people skills. Show details

A++ customer service – We have been experiencing internet drops for so long which prompted me to replaced the modem as my previous provider was unable to resolve the issue. When I moved to Mint, I mentioned the reason of my move. I'm impressed with their customer service because after porting over to them, they proactively monitor my network connection and internet… Read more ·  1

drops and reached out to me first when they noticed that the drops issue had recurred. Now our internet connection is stable and faster and everyone in our household is happier. Thank you Kelvin and team!

The best customer service ever!!!! – I have only recently connection to the NBN and these guys have been amazing!! Nothing was an issue and they went above and beyond to help me get everything ready to go. Super easy set up! Couldn't be happier. Show details ·  1

Everything is easy! – We moved business premises and with that we moved NBN and phone lines to MINT. So uncomplicated, so friendly and easy. About to move our home connections as well. Amazing service to start and their follow up as well. Show details ·  1

Internet that doesn't feel corporate – I moved to Mint recently after a disappointing experience with another large-scale provider, and I got exactly what I was looking for - a company that doesn't feel like it is run like a corporation. Not only did I speak to a person with 15 seconds, I was able to get connected within the day, and the support person I spoke with (Kelvin) pitched… Read more ·  1

their service to me at exactly the right technical-level (I like details). Mint feels more like an ISP of the old days of the internet (in a good way) - like Netspace before they were bought out by iiNet.

Excellent local customer service – We moved to Mint for our home NBN following endless frustration with Optus and previously Telstra, in regards to their unwieldy off shore customer service provision. ANY issues, be they technical or administrative, were enormously time consuming and difficult to resolve. Knowing that the NBN infrastructure is the same regardless of who we go… Read more ·  1

through, and that pricing for nbn is pretty much stitched up, we were seeking quality local customer service, and so far that is what we have received. When I call I speak to someone sitting here in the same state as me, who both understands our issues and is in a position to act to resolve them, without endless redirection to multiple departments each as powerless as the last.

Kevin (or Kelvin) was super friendly and helpful and even called after we had been connected for a while to check that things were going ok. Super happy and definitely recommend Mint.

Best internet – Connection is exactly what I hoped for! No drop out issues. Customer service is excellent. Very happy with the service I have received. I have recommended mint to family and friends! Show details ·  1

Happy that I moved to Mint – I had my NBN with a leading phone company. All was pretty ok until one day when suddenly half of my devices could not detect the Wi-Fi. Very long story short, after countless of hours of phone conversations with the technical department I came to realisation that the modem is faulty. Requested a new modem and the technical department made me again… Read more ·  1

jump thru loops, and passing me from one department to another until I got sick of it and told them off. That was the moment I changed my service to Mint. Last week I had again a problem with the connection but this time my experience with the technical department from Mint was totally different. In a good way. They answered the phone straight away and the person who answered the phone helped me fix the problem in a few minutes. And to my surprise a few days later received a follow up email from him asking how my internet is working. Highly recommend Mint.

Moved from Telstra to Mint and totally satisfied – The connection is exactly as we hoped, fast, reliable, perfect. No problems at all. The set up was easy and the staff at Mint Telecom are super friendly and helpful. I rate them 10/10 Show details ·  1

Fast and effective. Reliable and brilliant!! – Alex was so helpful, without him I wouldn’t have been able to connect to the NBN. He was so kind, took his time, explaining everything step by step. He needs a pay rise! Show details ·  2

Excellent Service – I needed good internet speeds, and I got it. But what I didn't expect was the great service. Mint Telecom was recommended to me, I'd always gone with one of the big companies so was hesitant. From the first conversation I was confident that I'd made the right choice going with Mint. They touched base regularly in regards to the technicians coming… Read more ·  1

out to set up our wireless nbn. My gaming son has not complained about lagging once! Well done Mint, I will be recommending you to anyone looking for great speeds and even better service.

Mint telecom is mint as bro! – The Internet service is quite good, hasn't missed a beat. But the customer service is great. Customer service reps get back to you so quick and are very helpful. They're doing a great job. Do get the occasional lag spike whilst gaming but nothing serious. All round is really great. Show details ·  1

Great Speed & Local Australian Based Service – We transferred from iinet due to the speed of their NBN service reducing over time and performing poorly. We changed to Mint Telecom due to positive reviews from other friends (word of mouth) and have been very happy with the change. Speed is reliable and well performing (average around 80-90mbps for 100bmbps plan) and there is local Australian based service. Very happy customer  Show details ·  1

Exceptional service – We took the opportunity to change providers to Mint Telecom when we moved to Melbourne. On Telstra previously and we only getting 6Mbps speed on a 25Mbps connection in most cases. The team at Mint were very helpful with troubleshooting when we struggled to change the settings on our Telstra modem to the settings provided. Emails were responded to… Read more ·  1

surprisingly quickly. Most service providers these days come back to you in a day or two.

On a 100Mbps plan we have consistently received the minimum 60Mbps promised, we have even stopped checking this as reliability is guaranteed.

Changing providers was well worth the hassle. You only do this once.

If you're looking at spending more time connecting with your family and friends, or with work mates and less with dealing with internet issues, Mint Telecom is the one for you