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We used Mint in Adelaide and then when I moved to Melbourne, I chose them again. Excellent and reliable service. Customer care and support was amazing in helping me set up the connection speedily and they were extremely patient. Have had no problems since installation. And their follow-up is regular.
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Mint customer service is so amazing that they called me about our intermittent connection (rusty copper cable) before I had a chance to call them. They always exceed my expectations.
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Hi Kyla,
Our Mint Monitor program is unique in the industry. We monitor our entire customer base each business day and where we identify an issue we will take proactive action - doesn't make sense fo...
- 2 reviews
over the past 10 years i have tried around 6 of the best rated ISPs in 3 different states and all have had one issue or another ....usually terrible speeds at peak times and offshore customer service who simply do not care or hear what you are saying to them ..
Then i came across mint telecom with an almost perfect 5 star feedback on here plus OZZY owned and OZZY customer service ! big plusses for me
i have been with this company now for a year (SA and TAS) and i am very very impressed
the NBN speeds are always there even at busy times always...
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Hi Darren,
Thank you for taking the time to provide us with such comprehensive feedback.
We focus on the simple things - great service to our customers nationally, from Hobart AND great products that work as we all expect and when we need....
- 3 reviews
Had bad experience with reception then Mint came along and everything has been great .Would recommend to anybody looking to upgrade to faster service. MINT are very helpful with set as well..
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Hi Laurie,
We think our experience makes a difference in us being able to quickly understand issues and then recommending how to resolve, so it's always great to get feedback that aligns with what we ...
Find out how Mint Telecom NBN 50/20 (Standard) compares to other Internet Service Providers
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- 3 reviews
Switched to Mint Telecom after having enormous difficulties and zero service with our previous provider.
The transition was smooth, and the service has been outstanding with follow up emails to ensure we are satisfied and immediate responses with any concerns via messenger.
Thank you Mint.
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Hi Franky,
We try to keep it very simple - products that work, backed up with service from our very experienced team in Hobart.
Great to see the setup and onboarding was simple as we work very hard on...
Chose MINT because of their reviews and they are based locally to me - I have been delighted with my decision. Had Mint for about a month now and the connection is super reliable for us (two users, usual email stuff, web surfing and stream films/TV and live sport). The great service started before we were customers: I wasn't sure which router to get and was really grateful for their advice. Then - bearing in mind I am from Generation Dinosaur - I had difficulty setting up the system. I spoke to Josh who was amazingly patient and guided me through the process (thanks Josh!). I am totally confident that anybody choosing MINT will be equally pleased with their decision.
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Hi Nipsirch,
Great to hear we got you through the process of a new router and online relatively easily. It can be daunting for many people, so we have a great tool we have built with photos and clear...
- 5 reviews
I upgraded the firmware of my modem, there was a glitch and resulted in unstable and slow connection. I emailed Mint for support and resolved the problem late night and early next morning. The customer support is professional and knowledgeable.
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Hi C Huynh,
Great to hear we got resolved for you!
Whilst our call centre is only 9am - 5pm weekdays we do respond to chats via Facebook and emails nights and weekends....
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Mint have never let me down.
From simple enquiries to complicated requests they always treat you like a valued customer without seeming like they 'have' to.
I recommend Mint Telecom to all family and friends without hesitation.
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Hi Matt,
Thanks for the recommendations!
Whilst we operate nationally it's always great to get feedback from our local home base of Hobart....
I've had Mint for about a week, so review is mostly about the company than the connection itself (which has been stable and working fine, by the way).
Company though has been super helpful in setting up everything - an easy operation, recommending me to switch Modem as, apparently, mine was a bit outdated - they've checked in with me after a couple of days and gave tips as on how to improve the connection throughout the house.
So a great experience overall!
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Hi Alessandro,
Great experience is what we aim for! So awesome to get that feedback from you and really appreciate you making the time to let us know.
Cheers
Michael
Find out how Mint Telecom NBN 50/20 (Standard) compares to other Internet Service Providers
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- 3 reviews
I’ve been with Mint for about a month now and I’ve been so happy with everything. It was really easy to get my service set up, and the support staff were so helpful and responsive with all my questions during set up. The plan I selected is working well for me, with no dropouts or any issues at all. I’m confident that if I ever encounter an issue it will be resolved as quickly as possible. The staff are genuinely outstanding.
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Hi Jennifer,
Great to hear we got you up and running nice and easy.
Operating from Hobart we have no wait times to get through to us if you do ever need a hand, which we think is important as who has the time to wait in queues these days?...
Excellent customer service and promptly attending to any issues that may arise. First connection was very simple and well explained by the customer service team. I definitely recommend connecting with Mint Telecom!
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Hi Nik,
Responsive service from our team based in Hobart is what we are all about!
Great to get feedback that it's working and everything was explained and setup simply and efficiently....
- 4 reviews
- 1 like
Connection is extremely reliable, it's rock solid for multi-attendee zoom. Plus they are nice people to deal with. It was a super-quick switch over from Telstra! They do it all.
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Hi Ron,
Our team based in Hobart is our secret sauce! No wait times, easy to deal with and products that work as they are meant to.
Great to get that feedback from you that we are getting it right. ...
Find out how Mint Telecom NBN 50/20 (Standard) compares to other Internet Service Providers
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Mint Telecoms support over the last 12 months has been exceptional, my service has been deteriorating measurably over the last two months. Mint Telecom has monitored the issues, supplied technical help and advice and have been very proactive with raising jobs with NBN when there was no improvement. They have shown that they not only take there customers seriously, but actually care about the quality of service they provide. Which has resulted in the benchmark that the other Telco's have no chance of matching.
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Hi Vincent,
We implemented our Mint Monitor program right from the very beginning of operating our business. Quite simply, we don't think our customers should have to contact us to advise about thing...
- 2 reviews
- 1 like
Mint fixed my poor audio quality and no drop outs now. im happy with the service i recieve. Much better than the other service from the last company Thanks mint!
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Hi Karl,
We use a Tier 1 provider for our voice services so it should be HD voice quality. Where it is not working, thats where our experience really comes into play as we work through the troublesho...
- 2 reviews
- 1 like
Have been with Mint for quite a few years and have no reason for complaint. When we rang them (and spoke to a real person) to ask about our connection feeling slow they told us our router was outdated, recommended some we could buy and then emailed me back, every time within an hour or two, including on a Sunday when they weren't even in the office, and helped me set it up..and then even emailed 2 days later to suggest better settings for it. Really this is the sort of business that makes you feel privileged to be their customer, which is kind ...
Read moreof depressing considering this is the only company I can think of that merits such praise. If you can afford to then don't use another company just to save $10 per month, Mint are as good as it gets, and it couldn't get better.- Value for Money
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Hi Joe,
You've really captured what we focus on.
Old fashioned service from a very experienced team backed with products that work. ...
Questions & Answers
When I check the availability of my connection with Telstra at my address below, the Telstra website says that I cannot connect.
I assume you use Telstra for your line, can I still use your service?
Address:U10/74 Creek Rd, Mount Gravatt East, QLD, 4122
Hi Toby,
We use NBN, not Telstra.
Give us a call on 1300586468 or email us at care@minttelecom.net.au and we can review for you....
do mint have email addresses?
Hi Tez,
Email addresses from an ISP are not transferable so if you git an email address from us you wouldn't be able to keep it if you left us.
It doesn't make sense to us so we don't supply nor reco...
Thanks Michael.
Hi Tez, I can get you a permanent custom email address, through my web hosting business, use our contact form and I'll tell you more.
https://foxiewebdesign.com
if i were to sign up with mint on nbn Q1 can you get foxtel,fetch or netflix Q2 can you get a phone line Q3 can you use a telstra adsl 2+ as your nbn modem
Hi Midge,
Best to contact us directly to cover, but in simple terms:
1. Yes - you can get all these services directly from each provider....
thanks for the quick response,how long does it take to get up and running,i move into a new apartment in two weeks and it has nbn.
If it's already installed then we can activate same day.
Best to contact us well in advance though as we can get it all ready and schedule to activate whenever required.
Cheers Michael
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Details
Category | Internet Service Providers |
---|---|
Standard Monthly Price | $79.95 |
Typical Evening Download Speed | 30Mbps |
Max Upload Speed | 20 Mbps |
Service Type | NBN |
Packages Available | Bundle and Standalone |
Contract | Set Period |
Data Allowance | Unlimited |
Max Download Speed | 50 Mbps |
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Hi Kristine,
Read moreCheers MichaelGreat to see we were able to help with your relocation - moving can be stressful so we aim to make the process nice and simple.
Thank you for taking the time to provide us with the feedback, we really appreciate it....