Moccona Classic Medium Roast Questions & Answers

Yes!!!! I bought a large jar and it tastes disgusting, smells odd and tastes burnt.

It’s unbelievable that brand Moccona thinks it’s even coffee. They are now a Brand of poop!

I thought I was the only one, i am glad that I posted previously in relation to this product as it seems to be a recurring scenario. My suggestion is to keep complaining to the coffee company and demand a refund or exchange credit.

I don’t actually drink the Classic 5 but it is definitely caffeinated. Moccona does do a decaf though which I think Coles and Woolworths stock

Consider Moccona a drain cleaner these days !. Best instant coffee's are: Natures Cuppa, 100% Arabica Freeze Dried Organic Coffee 100g $8 at Woolworths, Coles own brand Freeze Dried Organic 100g $4.50 or best of all, Aldi's Colombian Freeze Dried coffee 100g for $3.25 (when available). Nescafe has added a "Colombian" jar ($11 for 100g) to their range which is 100% Arabica and tastes great. The good thing is Nescafé does not make this coffee, its from the same people that made Carte Noire instant coffee. Hope this helps. bye

Wow, I am lucky that I don't drink Moccona enough to tell the difference between the old blend and the new, but I do notice that there is a distict aftertaste that reminds me of tobacco. That cannot be good. I don't understand the arrogance of the company to change what was working, to something that makes so many consumers unhappy. Moccona.....you stupid fools!!

Nope, it’s still the new disgusting blend. Don’t waste your money.

I have been drinking Moccona number 5 for over 20 years. In my opinion is it back to the original flavour, without the burnt coffee bean taste. Also, make sure you buy a jar with a use by date (on bottom of jar) from 18/09/2020 or after that date.. Also, you will notice the new jars don't have printed on the label "New improved aroma". I think you will be happy with the taste and agree with me once you try a new jar.

Thanks, My use by date is currently 2/21 and has no richer aroma label It does not have the horrible burnt smell and flavour, but I and not sure it is what I have been using for decades. I think it is stronger than it was. Perhaps I have to start again and get used to it, if it is not quite the same as the old one Thanks again for your response. Will we ever get a notification from Maccona do you think ??? Barry

I would laugh if another coffee company used Moccona's TV advert from the 1980's to show what people think of Moccona these days. If you have forgotten, people in the TV advert would run out of a home vomiting because they were served something other than Moccona. Seems Moccona has forgotten their own TVC. Umm. bye

Barry it's utter crap. AWFUL & VILE.

I can’t say with 100% certainty but I have heard they changed processing plants in Europe, probably to save money. They reckon they did the full product testing and consumer consultation process so I’d love to meet the panel that signed off on this rubbish. Try the organic fair trade freeze dried coffee from Coles, it’s not as nice as the old number 5 but better than the new rubbish.

Julie/Reg - give up on Moccona and Nescafe and try Aldi's Fair Trade Colombian instant coffee. At $3.50 for 100g, not only is the price amazing but you will probably agree that its the best instant coffee ever. As with most Colombian coffee's, they are very high in flavour and very smooth. Two teaspoons makes a perfect brew. Cheers

I haven't had a chance to find an alternative . I did buy a jar of Moccona French style #3 to help disguise the taste of #5. It's ok, but I feel I don't want to support Moccona. Instead, after reading responses below I will be firstly returning the remains of my #5 Moccona to Woolworths and they can send it back to the distributor. Then I will try either the Aldi Fair Trade Colombian instant coffee, mentioned above, or Coles Fair Trade organic Freeze, or the Republica Freeze dried instant coffee, or Robert Timms all mentioned below and all seemingly available at Coles. I would be interested in hearing any other recent votes of #5 alternatives. On a final note, my husband has suggested that maybe Moccona is trying to crack the American market and have changed the taste to accommodate them. Which explains in part why the coffee now is so bleh.

"Natures Cuppa Organic" only from Woolworths. Beautiful and just a bit stronger than Aldi's Columbian coffee. Really, these are the only two instant coffee's on any of the supermarket shelves these days worth drinking. Bye

I was wondering why my number 8 tastes so burnt & bitter after reading comments I now know do they make a 6 or number 7

Aldi coffee is terrible. Woolworths own brand SO much better. Maccona 8 the pick from that company. (My opinion) & sticking with it.

Easy !..... The numbers inform you how many times you will either dry reach or vomit after a cup of this coffee.

Lol

The jar says Made in Germany with beans from multiple origins. Packed in the Netherlands

Explains why Australia has the most expensive, crap instant coffee in the world. Grown in Asia, Indonesia and New Guinea, roasted in Germany, packed in the Netherlands then shipped to Australia.

No. We tested this product and our customers found this is much better than the previous blend. You should adapt your taste buds to the new superior blend and if you don't like it we don't care whether you buy another product. Please don't waste your time whinging as we don't care. Maconna

I think what David is trying to say is.............Moccona knows what consumers want, its just going to take time before they realise it, or NOT !.

I don't think that's an appropriate attitude to take when running a business David should listen to your customers

Moccona hates customers and nice coffee

I've gone to Nescafe it has a nice creamy flavor

Try ebay or Officeworks. There are plenty of original recipe tins for sale. (Bought 4 large tins online). Happy lad now.

I’ve found Caffe Aurora freeze dried coffee at Woolworths to be very similar to the original Maccona classic medium roast.

We bought the Alcara Classic coffee from Aldi and it’s pretty good. At least no-one in the office is complaining of the burnt taste now!

I've been enjoying Robert Harris 'Brazilian' blend. Nice smooth taste

I am enjoying Coles Fair Trade Organic 100gram freeze dried coffee $4 a jar.

Very similar to old Moccona.

We have found Robert Timms Premium Espresso to be pretty good. It costs $8 for 200g at Woolworths. We tried RT's Premium Full Bodied granulated coffee but found the Espresso a better match. Briony mentions Caffe Aurora. It would be nice to try it but the only size Woolworths stocks is the 100g jar for $5.

Coles Fair Trade Organic Freeze Dried Coffee - Australian made - $4 for 100gm jar. Its very smooth and so similar to the original Moccona 5. Highly recommend!

Yes ive discovered the Moccona "Awake" variety tastes almost identical to the old Moccona Medium Roast 5 before they wrecked it!

I suspect this awake variety may be getting deleted brcause i am finding it hard to get though.......

After reading recommendations about what coffee to try, now that Moccona is undrinkable, my husband and I tried the Coles Fairtrade Organic Freeze Dried Coffee 100g for $4.00.We are very happy with the smooth taste and will stick with this from now on.

Try Nature's Cuppa (from Woolworths only) - I'm sure everyone will enjoy its full bodied smooth flavour. And, its the only 100% Arabica instant coffee on Aussie shelves.

I have found that Lavazza Prontissimo is a great alternative, it has a smooth creamy taste. It is expensive but not much choice out there. external link 

I don't understand the question, bring the original Where?

Their silence is deafening. Best to try a different brand like Robert Timms Espresso or Caffe Aurora.

Return your jars to the supermarket (Coles or Woolies). They appear to be refunding even without a docket.

You can get a refund from the shop you bought it.

HI,

It appears they have changed the medium blend to the new Richer Aroma blend, bad decision - awful taste now.

William - I agree with you wholeheartedly. Try the Coles Fair Trade Organic Freeze Coffee (100gm jar for $4.00) - Its really nice!! I think you will be pleasantly surprised as many others on this post have mentioned.

I concur

Looks like Moccona have lost a customer !!!

Willliam

Try ebay or Officeworks, bought 4 tins of original recipe online. Happy I did.

Good Morning, I actually called 1800 033 450 to complain so everyone else should too.

Yes I will too. Cheers

I sent the link to them and got this email reply the next day: "Thank you for contacting Jacobs Douwe Egberts, the home of Moccona, regarding your experience with Moccona Classic Medium Roast Freeze Dried Coffee.

We take all feedback and enquiries to heart and are saddened that you have not enjoyed one of our products.

Our Moccona Brew Masters have recently improved the blend and processes to offer a richer aroma whilst still delivering a high-quality product. We undertook extensive consumer testing which had positive results and a liking for this richer aroma, which delivers a rounded, balanced medium roast flavour.

We believe that this is the difference that you have noted as we have upgraded our coffee brewing processes which has meant we can capture more flavour and aroma from each coffee bean.

If you do prefer a milder blend, we would like to suggest trying our Moccona "French Style No. 3" blend which is a light-medium roast.

Thank you for the link, it is appreciated.

Your comments have been heard and will be passed on to our Brand team.

We hope you enjoy your next Moccona moment."

It seems that they don't want customers any more!

Thanks for that. Unbelievable! Who the hell would prefer the new over the old?! I've switched to the Coles freeze dried granules (which is surprisingly pretty good). Moccona can go to buggery! Lol.

I received the same email response when I sent a complaint in yesterday.. I also called yesterday to complain. Once I mentioned changing the blend, the customer service rep pretended she could not hear me properly and said she would call me back.. After 10 min I phoned again and the same lady answered after she realised it was me calling back.. She pretended not to be able to hear me again.. I could hear her fine.. Have not received a call back yet. Poor, poor, poor.. Will be avoiding.

Wow what disgusting customer service you received from Moconna. I too have emailed my disappointment in their new 'recipe', asking why change the #5, just create a #6 if they want a new rich aroma, i also emailed 2 links of bad reviews..... Got the same generic email. No way am i spending another cent on their suggested French style. Moconna have lost me as a customer. After searching for a replacement, no Nescafe is satisfying so I'm now going to try the Coles Organic Gold, it has 5* reviews. .....kicks butt on Moconna 1*. Wonder how long it'll take for moconna to listen to its customers.....when their profits are down I'd say.

unfortunately it appears that Moccona does not care, they are just forging ahead with their change and if you ring the 1800 number they are plain rude and tell you that you have a problem because you don't like the new flavour.

I also got exactly the same asinine email others have reported here.

The newer coffee are dated 2020 & have Rich New Aroma stamp on side of jar..

They've now removed the "New Richer Aroma" label from jars. I got tricked into thinking I'd found some amazing stockpile of 40+ jars at my local IGA, with only a few showing the "richer aroma" label. My wife wanted to buy and hoard all of them immediately, but I decided to be cautious and only bought one with the plan to make a mad dash back if it was the good stuff. But unfortunately it was the same chemical-tasting crap as the "richer aroma" labelled ones. I haven't verified this, but apparently if it says "Made in Netherlands" then it's a true original blend.

The closest I have found is the Aurora Italian Style instant coffee.

We have tried the Aurora which is not too bad. Tried Robert Tims which is not bad as well but still no where near as good as the original Maccona. We also tried about another 10 different brands or styles. Out of desperation we swooped as low as trying Coles Fair Trade Organic Freeze Dried Coffee which to our total suprise is not too bad. Again not the original Maccona but 1000% better than their new recipe. Worth a try to all those struggling to find a half decent replacement.

We have been buying Moccona for 18 years and will not be buying another jar. I can’t believe they have changed it. Anyway after trying several replacements (Robert Timms Premium, Aurora,Nescrape Gold, lots of other Moccona flavours), surprisingly the Coles brand ( I know it already sounds second rate) Organic Freeze Dried coffee was the nicest substitute. I couldn’t believe how good it was. Obviously it doesn’t taste exactly like the original Moccona but out of all that we have tried, it was the closest. It’s only $4 for 100g jar. I recommend giving it a go.

i cant help you with a replacement - but there is still old stock on the shelves at woolworths coles and milk bars even 7 eleven look for the ones without the Richer Aroma' stamp on it - found two large and two medium at coles last night added it to my stash so im good for about 2yrs

Yeah i went out and bought robert Timms premium after I opened my NEW RICH AROMA cat scat. Timms is not #5 but its not blend 43 either. If I wanted watered down American coffee I'll head to starbucks or macca cafe oh wait they both crap as well

I am going to do what I have been planning to do for a long time. Wake up each morning and grind and percolate some coffee in a french press. My mother used to do it every morning. I will do the same. My plan is to make enough to last all day and just reheat it when needed. Trying to find an instant I like is very hard. My best tip is to try instant coffees in good hotels in Europe. I found a great one in London once, but even though I lived there it took me a one hour bus trip to find it for sale. Qantas used to use it on long haul flights as well, but most airlines serve proper brewed coffee. I find french presses the easiest to clean, have tried a few other methods. I even have a WW1 French Army antique coffee percolater - it works very well but you have to remember which side is UP or you get a nasty surprise. Trust the French, even at war in the trenches, they want good coffee. Wish I could suggest an alternative to Moccona 5, but I don't have one.

Ah - French Style #3 is good. Its very similar and I haven't had it for a while. I will be drinking that. Hope that helps others find another morning cuppa.

Feel really betrayed by Moccona. Someone needs sacking. I mainly drink tea now, or I occasionally begrudgingly get barista made.

Moccona French style or Kenyan roast are nice. When I run out I use the Coles Organic fair trade freeze dried...really good alternative (tried all the other brands and nothing comes close)

I sent my feedback to Moccona and they suggested I should try their “French Style” one. I’m not gonna try it because it cannot replace the original flavour when this “French Style” was produced as a different flavour to the classic medium roast.

I found “REPUBLICA FREEZE DRIED ORGANIC COFFEE, SOUTH AMERICAN” is the closest flavour to the original classic medium roast, and I now love this one!!

I also tried Nescafé Gold SMOOTH Mild but it is just diluted version of Nescafé coffee with milder sour aftertaste. I don’t recommend this because I haven’t touched it since drinking 2 cups.

Moccona French Style is basically the same as our beloved medium roast number 5. It is a little stronger so you will need to fiddle with the amount to achieve the taste you used to love. I would really like to know who was the idiot who meddled with our coffee and why!

Closest I could find at this stage is the Nescafe Gold original - As mentioned by another reviewer it does have a more sour like taste

I'm now buying Aurora. We don't have Coles here so I can't find Robert Timms but the Aurora is OK - in fact, it's a thousand times better than the now nasty Moccona.

Firstly, Coles and Woolworths are giving refunds on Moccona so I would return it. I didn't even have a receipt but I still got my $24 back. In desperation I returned to Coles a week later and bought the Coles Organic Fair Trade Freeze Dried recommended on this site. I'll be buying this in future if Moccona don't stop their insanity and return to the original flavour. It would be good if they would also give a proper answer to our reviews. Their arrogance is unbelievable. They obviously do not care about their customers or their future sales or should I say lack of sales.

Try Coles Fair Trade Organic Dried Freeze Coffee- $4 for 100gm jar. Its a very nice alternative.

Coles organic fairtrade. 100g for $4.

Try Robert Timms Premium Espresso - $8 for a 200g jar at Woolworths