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Pre construction breeze
Had the pleasure dealing with Renee Neely from the thornton office through our pre construction period, nothing was ever a hassle and Renee was always happy to answer my 101 questions. Renee made this time a real breeze for us before we head into the construction faze. A huge thankyou to Renee !!
About to pull the pin. Incompetent Admin
After paying a 5k deposit back in March we have had nothing but delays, poor communication and incompetent staff at their office at Thornton. 515k contract still not signed and are still waiting for correct plans and contracts, they all have major errors in them and the care factor is nil. Eg: they now state they will no longer build in timber and use steel, but our contract says because we live within 120mtrs of a marine environment no frame warranty. Basix report was ordered before our external colour select and was based on a dark roof when ...we chose a white roof. Plans are not drawn correctly. All in all a big disappointment so far. Be cautious and give yourself plenty of time with this builder as they don’t communicate well on a personal level. Emails and Apps are there preferred method and any errors don’t seem to be actioned on.
Excellent Pre-Construction process experience
We started negotiating with MOJO homes by visiting their display home at Warnervale. The sales consultant was amazing, and he spent hours with us to go through everything and answered all the questions we had. After few visits we paid the initial deposit and the journey started.
The whole process was smooth and we were invited to all of our selection appointments. We were able to reschedule few without any hassle. The customer service ladies were extremely helpful.
Overall the pre-construction steps for us were as follow:
1. initial deposit
2. initial drawings
3. contract signed
4. external selection appointment
5. internal selection appointment
6. electrical selection appointment...
We have just made the construction list and have been really happy with the process with Mojo so far.
We were due to have a baby around the time when our appointments were scheduled for and asked to be considered for any cancellations. We ended up being able to move two of our appointments forward which was so helpful!
Everyone we have spoken to has been so friendly and kind - it is really appreciated! A special shout out to our building coordinator Grace who has really looked after us and always gets back to us really quickly to answer any questions we have.
We can't wait to see how construction goes!
Rachel and Mitch
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Mojo Homes Thornton
Right from our first contact with the team at your Thornton display home they were friendly and knowledgeable. We found them to be the best team in the Thornton Homeworld estate.
They were willing to work with us to find the perfect home to suit our block and gave us some great ideas as well.
We would highly recommend a visit to them if you are looking to build.
Internal Appointment with MyChoice
We recently attended our internal selections appointment with the lovely Julia and didn't realise that the day could be so much fun! Julia & her team (thanks Katie) were extremely thorough, supportive & provided us with some great colour & material selections for our urban style home. Whilst the process was extremely detailed and time consuming, we were very grateful for Julia's expertise & skill in helping us to create an awesome colour pallet for our home....cant wait to start building now!!!
Happy First Home Owners! Outstanding Site supervisor and support team.
We were lucky enough to have some great people help us out and guide us with our build and special mention to colours selection team(Kate M.) unlocking potential delays on our flooring due to covid, electrical (Aaron B.) and construction Coordinator (Stephen C.).
Our build was seamless and thanks to the work of our site supervisor Paul S.. He was exceptional and available to gave updates and timelines consistently. The construction of the house was great and to extremely happy to see the build was of value and quality. The build was construct...ed to a high standard! This is confirmed by our external inspector we hired and found only minor touchups needed during PCI and are now working for any outstanding requirements. Thank you Paul S. and Stephen for your support during the build.
Pre-Construction with Nicole - EXCEPTIONAL
We have been extremely lucky to have had Nicole for both our Plan & External and Internal Selections Appointments (she was also the interior design who showed us around on our first open home studio). Nicole has really set the bar high, she had a wealth of knowledge and we were able to build the trust and rapport instantly which I find very important as it really made a significant difference during our pre-construction experience. We had a visual of what we wanted and Nicole was extremely helpful suggesting options we may have missed or did no...t think about. Brian and I are so grateful for all your efforts Nicole, we thank you for all the laughs in between it all too we had so much fun with you and we are so happy with all of our beautiful selections which you helped brought together for us. We cannot wait to show you pics and for the construction to commence :) 651678 - Interior Designer: Nicole Shelley Kimberly & Brian
Sarah and myself recently had Tayla Chapman as our designer for our exterior colour choices appointment
We were so impressed with her professionalism, knowledge and palette taste to put our external choices together. We would really prefer her on the rest of our appointments for the design of the rest of our build
We were Extremely impressed by the day we had with Tayla
Our build with Mojo
Thank you to the team of Mojo Homes for building our forever home, The Dalton.
Our experience from initial signup to handover progressed relatively smoothly.
The floor plan of our new home was what we were looking for and with so many inclusions it has made our home that so much more special.
Thank you to Peta and Marissa from colour selections for guiding us through the many options available and getting the end result within our home that we both had envisioned and love.
To the Administration team of Becky,Renee and Judith for dealing wit...
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Over the Moon!
A big shout out to MOJO Homes for building my dream home. From start to finish I am extremely happy. I pinch myself everyday is this mine? MOJO Homes are the best. Such a great team of friendly, professional staff who have gone above and beyond to achieve all I wanted. From Adam at the Gillieston Heights Sales office at the time who was totally awesome drafting and quoting offering suggestions, ideas and gave great alternatives to work around a sewer to still achieve all I dreamt of. Sophie and Judy in Admin were also so friendly, patient and p...roactive in getting things sorted for me. Those poor girls answered my one million calls with such patience when dealing with me. My first build by myself so very nerve racking and daunting but both always guided me and made me feel comfortable and that I was not alone. Then came Michael my construction supervisor. WOW!!! I really have no words for him only that he was the best site supervisor you could ever want. So professional, knows all his stuff, kept me fully updated the whole way through and his passion to ensure the construction was nothing but the best blew me away. So through and particular and such an easy going guy to deal with. Love MOJO homes and their designs. Would go no where else but MOJO. Cheers to you all.
Our Building experience
Our Building Experience.
I would like to say a big thank you to Elizabeth of Mojo homes who was our SS for making our building experience more easier.She kept us updated,returned our calls, answered our questions.Despite some challenges She was approachable and we would not have asked for a better SS.
The Perfect Family Home
We would like to say thank you to the team and Mojo Homes for making the building process of our home an absolute breeze and this was through one of the hardest times the world has been in with shutdowns and chaos. And a a very special thanks to Brendan and his team to pre build who took the time to change and edit our ideas for us on the plan before it was sent to the next stage the crew in the design studios are awesome and really made effort to help us get the best colour and design layout. And our site supervisor Jon is next level and unde...rstands great service and in my eyes has gone the extra mile to make sure our build goes and smoothly as possible and now that we are in our home even took the time to call to make sure everything was okay and if we needed attended to. I would recommend the crew and Mojo Homes any day of the week and will use them for my next build again.
Hiding things and poor communication
I am in the preconstruction process and its long way to go, but since I have started duplex process in newcastle, it has been a big challenge. These thing which I have notified: very poor communication and misleading information, hiding most of the stuff, incompatibility between what on the brochures & did something. So many thing (Payment of Contribution Fees, Driveway application and approval, creation of an easement, NBN provisions, Finance approval and your retaining wall approvals.) that I have been asked to do later for which I have to spend my lots of time as I am not the builder and also need extra money to pick from the money tree.
New home build experience.....
We are coming to the end of our pre-construction stage. Our Mojo homes journey has been smooth and hassle free from the start to now and we couldn't be more happy with how our new home pre-construction process has been managed. Lawrence L at Mojo Thornton started our journey and was incredibly approachable and knew exactly what we wanted during the planning stage, he is incredibly knowledgeable. Renee N, our new home coordinator/Client...Relations Consultant worked tirelessly to ensure a smooth transition happened during the pre-construction stage and has constantly kept us updated with regards to anything that needs doing. Renee made sure any variations were addressed in a very timely manner (always completed on the same day) she has made our process so easy and smooth. We are extremely happy with how Renee has professionally handled our process. We now look forward to the Mid construction stage of our new home and if it is as professional as the pre-construction stage we will be very happy Mojo customers....
Questions & Answers
Do you offer hardwood flooring
Hi Kris, we offer a choice of timber laminate flooring or floor tiles. Thank you for your question, MOJO Homes.
do you allow slight changes to your floorplans. How much do changes cost? Eg, move kitchen sink to different part of kitchen?
Thank you for your questions.
MOJO Homes can make slight adjustments/modifications. The cost of these changes can vary depending on the home design etc. Please speak to a MOJO New Home Sales Consultant to find out more. Alternatively you can provide us with your region and best contact details and we can pass your enquiry onto the team who will be in touch to assist. Thank you, MOJO Homes
We are thinking about Mojo for a knock down rebuild and wanted to know if you allow alterations to the existing floor plans that we can see online? Is there some fixed items vs customised items that we can read before coming for an appointment?
Hi there, MOJO offer a range of ‘click on’ options which allow slight variations to our standard floor plans which we would be happy to walk you through. You can view our range of standard inclusions and upgrade options here: https://www.mojohomes.com.au/offers-resources. If you can provide your contact details, we would be happy to give you a call to discuss your options.
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