More NBN 100/20 (Fast)

“Alex” was my rep over the phone. First time with tangerine and first call alex helped me set up a nbn plan within a few minutes. just from that alone will be an ongoing customer with them after just switching from tpg. give the bloke a raise. that’s how calls should go, short and simple from both ends. Show reply

I experienced an issue connecting to the server portal, but I’m very pleased with the support I received from John, The problem was resolved efficiently, and everything is now working perfectly. Thank you for your patience and professionalism. Show reply

JR from Sales was great to deal with. He took his time and explained things properly without sounding arrogant. Great service and very friendly and pleasant phone manner. Show reply

Yana from More Telecom was great. I was requesting to be relocated and keep my current service and she helped me to have a smooth transition. Also Meghan from sales was a great source of knowledge as she knew exactly what I was trying to achieve. Please ask for these two ladies and I can vouch to say they will help you setup very easily. Thank you and wish you the best for future careers. Show details ·  1

Mr Harpal was very good and easy for communication. He took us through each and every offer and suggested what was best for me. The NBN connection was fast and easy . Internet itself is fast and reliable. Show details ·  1

Signed up via CBA deal, and while speeds were good at the beginning I noticed issues with lag spikes and slower speeds increasing over time. It got to a point where I was so frustrated, I changed to another provider and all of these issues are now a thing of the past. Fine for basic internet, but if you are a demanding user there are much better options out there. Show details

If I could give a zero star review, I would. The customer service from More has been absolutely atrocious. I organised to switch my internet from my old house to my new one, and two days after the connection date, we had no internet and no word from More. I contacted them to get it connected, and was told I needed to wait 24-48 hours. After 48… Read more

hours, still no word, so I contacted them again. I was told the exact same thing, that they need more time for connection. It has now been 10 days since it was supposed to be connected, and nothing has changed, despite multiple calls, and submitting an official complaint with the company. I would not recommend this company to anyone.

Edit: After being connected to the complaints team, it still took >3 weeks for the internet to be connected, and although I was promised a months credit (hardly enough after spending >$100 on mobile internet to compensate for the lack of home internet), this was never applied to my account, despite multiple emails and phone calls to the complaints team. Don't both with this company, all you will get is inadequate service and sub-par internet speeds.

I held on and on and placed my order set up as a new customer and as a Comm Bank customer and no modem ever arrived. So I managed to get through to Mannie who was absolutely excellent with his customer service and support and I hope he is snapped up by a better company as he is worth his weight in gold. It was More who let us down, Show details

Reliable, fast internet and an easy connection setup. The Commonwealth Yello discount makes the 100/20 plan cheaper than 50/10 plans from competitors. Great customer support - Kurt was very helpful with my inquiry. Overall, I’m a happy customer! Show details ·  1

It was an awesome experience with Mal from More. She was really supportive and resolved my query in few minutes. Really appreciate the support from Mal. She deserves a 5 star rating for communication, problem solving, and fantastic customer experience. Show reply

I would like to express my appreciation for Manny’s excellent service. He was very polite, patient, and professional, and he helped me resolve my issue efficiently. I’m very satisfied with the support I received. Show details ·  1

I got more nbn 100mbps plan but the speed is coming out to be 3-4mbps. I called customer service and Nick helped me out and refreshed my connection. It’s working fast now. Show reply

I was an existing More customer and wanted to look at changing due to price. Kurt was fast and efficient and offered me a better deal. Recommend More for customer service. Show details ·  1

I’ve had a very disappointing experience—two NBN fees were charged to a single premises, and the connection keeps dropping out. The service has been unstable and it’s hurting our business productivity.

Jay was extremely helpful solving my internet connection loss. Professional, clearly stepped through the resetting process and made it a simple resolution. Well done Jay. Show details ·  1

Great service experience received from Megan today, helping me update my account. Megan was friendly, courteous, knowledgeable and proactively made adjustments to my mobile account plans giving me the best plan rates. Nice one @megan!! Show reply

Was Cassini Communications, Now Called More Telecom. Would not recommend this phone company at all, if I could give 0 stars I would. I've been with them for almost 2 years now. Ongoing un resolved service issues since signing up, phone lines dropping out, un able to call certain numbers from the business phone. Customer service is really hard to… Read more

get a hold of and many issues go un resolved. I was un knowingly signed up to a 5 year contract (I was under the impression it was a 2 year deal). The contract and phone account has the wrong surname and someone else has signed the contract on my behalf. I was charged a $500 up front fee, I was not shown a contract or disclosed any early termination fees or contract terms. I requested a copy of my contract in May this year (signed up in Aug 2023). When attempting to exit the contract I was hit with an extremely large early termination fee of $4999 even after paying all my monthly invoices on time, which management at More have refused to waive and have advised us to escalate this matter through the Telecommunication's Ombudsmen. The ongoing service issues and early termination fee is greatly affecting my small business. Be careful of large un disclosed fees when using this company!

Update: Future customers be careful!! We have taken this complaint to the TIO and the TIO have instructed More to stop collections action on the disputed amount how ever More Telecom have proceeded to take the entire disputed amount of $5,193.57 out of my business account causing me great stress and hardship as I am now un able to order parts, pay rent or pay employees.

What a wonderful customer support call experience. I called up wanting to know how to apply some discount codes to my account and was warmly greeted by Mal. While I was only going to enquire about how to do so without affecting my current discount, Mal offered to check *and* apply the discount for me on the phone. She made sure that the new… Read more ·  1

discount was going to be a better deal for me compared to the existing discount. That was a very refreshing experience. She also suggested, outside the scope of my call to remind me what other discounts I can get on my mobile services with MORE as well. Again, she took care to check my existing discount and advised that I should wait a few months to apply the new code to get maximum bang for buck. It was a totally pleasant support call experience, one of best in the past few years. It was short, efficient, effective, to the point, courteous and Mal was very pleasant to speak with.

Big thanks to Manny for provided exceptional assistance with processing my refund. His professionalism, helpfulness, and great customer service made the experience seamless and stress-free. Great customer service! Show reply

Manny from customer service solved my outstanding bill problem well. Happy with all the More customer service agents that I dealt with for the past 2 years. Only switching provider because to get better deal from other provider. Show details ·  1

I had an outstanding experience over the phone today. All of my questions were dealt with in a positive and satisfactory manner. Thank you Manny for helping me out today. Show details ·  1

Got connected with Hector today. He has been fantastic at his service. Quickly fixed my issue and applied my code. as well as quickly switched my plan based on my request. Fantastic service. Show reply

Had an issue with transferring nbn plan to a property that I was moving into and Manny was able to provide a solution and speedy resolution. Easy to deal with and looking forward to connecting with More! Show reply

Amazing customer service from Mari, who was so patient with explaining the ongoing promotion with More! Edit- >one month later, the ongoing promo was retracted (when it was supposed to last another year as per our previous communication) and a bill sent to my email without any communication regarding the reason the promo ended earlier before sending the bill. I then realised this was just a dirty marketing tactic to try to keep their customers. Show details