More NBN 100/40 (Fast Plus)

Michael provided exceptional service. He was patient and listened well to our needs. He was positive and friendly. The products were offered at a reasonable and competitive price with high quality products and service. Highly recommend dealing with Michael! Show details ·  1

If you're looking for fast, competent internet service… keep looking. If you're looking for a part-time job fixing your own internet provider’s mistakes, welcome to More! Packaged as a “must-have” through CBA, More offers an internet deal that is, in fact, too good to be true. They’ll call you with “solutions” to problems you didn’t know you… Read more

had. They’ll promise call-backs that remain permanently pending.

They’ll close cases with impressive efficiency — resolving them is optional. They’ll even provide an email address for support. Six months later, I’m still waiting on a reply.

To be fair, the call centre staff do try. I’ve spoken with Genesis, Rush, Angelica, Jhuztine, Sahir, Mael and Andul (apologies if I’ve misspelt or misheard any names), and each of them genuinely attempted to help. They’ve openly admitted, however, that More simply doesn’t allow them to resolve issues easily. It’s clear the issue isn’t effort, it’s structure.

The latest issue? They accidentally cancelled my policy.

I’ve been assured it will be fixed tomorrow... pending a call back!

Do NOT sign up! More Telecom failed to deliver the services set out in our signed agreement, including NBN services, an iPECS remote system, and continuity of our second line and business fax, all of which were cut off. Customer support is fragmented and offshore, with internal departments clearly not connected to the same systems, resulting in… Read more

repeated explanations and no effective resolution. Despite these failures, More Telecom attempted to hold us to the contract. We lodged a formal complaint with the TIO, which was initially ruled in our favour. More Telecom has since objected to the determination, leaving us locked in contract while the TIO undertakes a second review. More Telecom is owned by Commonwealth Bank of Australia, and this experience reflects the ongoing issue of large corporates prioritising contracts and revenue over service delivery and accountability. The outcome has been significant disruption and cost to our small business.

Fast and consistent speeds in peak hours Very friendly customer service team I had a recent query and was contacted by Manny who was very knowledgeable and helpful Show details ·  1

Mal from the More crew helped me greatly. She showed empathy and sorted my concerns by providing delightful customer service skills. She shouldbe considered for any promotions sson :) Show reply

The plan was stable, pricing was good if you signed up with bank (CBA) offer. There was issue in the last billing, however MORE team proactively be in contact and fixed the billing issue quickly. Show reply

Constant drop outs which i have never experienced by multiple other providers prior to using Moore. Called customer service and they blamed the modem, absolute lies. Failure to be accountable for their poor service. Show details

I had a very frustrating experience with More Telecom. I transferred my NBN service to a new property, but they charged me for both addresses on the same date and also for New Development Charges—even though an active NBN connection already existed, as shown in their portal. When I disputed this and provided an invoice from the previous tenant,… Read more

they refused to accept it and demanded private bank statements, which I couldn’t provide due to privacy and lack of access.

More Telecom connected my service to the new address within 6 hours, but still charged me unjustified fees and made it difficult to leave. Their customer service was rude, unhelpful, and often ignored me. My service and SIM were barred, blocking me from switching providers until I paid unreasonable fees.

This caused me a lot of stress and wasted my time. I do not recommend More Telecom. If you want transparent and respectful service, look elsewhere.

Review: 0/100

I am very impressed with MORE nbn. Coming from aussie broadband, I was doubtful but wanted to experience it as we get $50 off a month for 3 years with our commbank home loan. Internet has been perfect both wifi and ethernet, great for gaming and multitasking. Show reply

I would like to express my sincere gratitude to Maria X from More. She has been extremely patient, responsible, and dedicated in helping me resolve my issue. Maria took the time to explain everything clearly, followed up carefully, and made sure the problem was fully solved. Her professionalism and kindness made the whole experience smooth and reassuring. Thank you so much, Maria! Show reply

I’d like to give a huge shout-out to Mal from MORE Telecom for her exceptional service. From the very first interaction, she was incredibly friendly, approachable, and went above and beyond to help me with my queries. Her positive attitude and genuinely helpful nature made the whole experience smooth and stress-free. It’s rare to come across… Read more ·  1

someone who not only knows their stuff but also makes you feel truly valued as a customer. Thank you, Mal, for your outstanding support – you’re an absolute credit to MORE Telecom!

Required tech support due to an outage. Jay was attentive and prompt to the issue and it was resolved in minutes. Call time on a Saturday afternoon was approx 7 minutes. Show reply

Mal was just fantastic today. She not only resolved the issues that I had, but went over and beyond to guide me on some of the great offers available to me as a CBA customer, which I had no knowledge off. She was extremely professional and at the same time very pleasant. Wish all customer service representatives were like her. Navin Hegde Show reply

Due to an invoice-related error, I filed a complaint with More Internet customer support. When I first contacted the staff member, not only was the issue not resolved at all, but they repeatedly made remarks implying I should not contact them too frequently, even trying to "teach" the customer. I had made up my mind 99% to switch service… Read more ·  1

providers.

However, today I received a call from someone who completely changed my mind — so much so that I went from giving a 0-star rating to a full 5 stars and leaving this review. This person had previously helped resolve another issue accurately as well.

If every staff member at More worked like her, I have no doubt More would become the most influential company in Australia. Before I could even explain the problem, she had already identified it clearly, understood it, and explained the solution. She was spot on. The only thing I could say was, “That’s exactly it. You’re right.”

Thanks to her, even the people around me will continue using More. Her name is Mari.

I am someone who loathes dealing with technology, especially when it comes to changing WIFI/NBN providers. I put it off for so long, and finally bit the bullet and changed to More. Being technically challenged as I am, I reached out to Anthony S who gave me step by step instructions to make the transition easy and painless. Thanks Anthony! Show reply

Amazing customer service from Sophia in Technical Support when trying to set up our second eero 6+ after moving. Sophia was so lovely and made sure everything was set up and working properly! Show details ·  1

'The More Internet advisor, Jacquelyn Besin was really great. answered all my questions and also helped me access some discounts. Very happy sign up experience. Now let's hope that the support team at More are equally good at helping me get set up with connection over the next few days! Show details ·  1

Fantastic service as always from More. Many thanks to MJ in sales for making the process of setting up a new service at a second address so simple and such a pleasure! Show details ·  1

Via Marie was splendid in her support, she went above and beyond to help me. Very impressed and never been treated this way ever by a telco company in this country. Thank you Show details ·  1

Excellent customer service by Manny. Quick response. Does not take long to answer the phone call. Techical support was also very good. I had issue with my 3rd party modem last time and they assisted me over the phone to solve the issue. Show reply

Quinn Is such a pleasure to deal with! She's really a true asset to More telecom! Great customer service, Very Professional and Very well spoken. She really is management material and needs to be treated as such to lead her team of work colleagues and tonalsonset the bar higher and be a great example for others, I Highly recommend her and Hope she… Read more ·  1

gets promoted to a higher position in her workplace where she can Excel further! Canada is the place to be.