Review your last buy on ProductReview.com.au
Part of More NBN 4.2 
2More NBN 25/10 (Value)

More NBN 25/10 (Value)

 Verifiedmore.com.au
2More NBN 25/10 (Value)
4.5

298 reviews

Positive vs Negative
89%11%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See allThumbnail
Adequate Speeds ?Yes · No
Value for Money
4.4
Transparency ?
4.4
Customer Service
4.5
5 xyuan1967  · Alex was professional, friendly, and easy to understand. He answered all my questions and made the sign-up process smooth and hassle-free. Highly recommend.
5 Katrina H.  · Surf at More Telecom was very helpful, he sorted out the issue and resolved it promptly. Great service
5 GregF  · Bingo was very helpful in setting up my nbn account
5 Kevin  · Vin did a great job in adjusting both my NBN and Mobile plans, which helped me with my decision to not leave MORE! Kev
5 Rob Stewart  · Manny was very helpful and explained my bill to my satisfaction Regards Rob
5 John  · Very helpful and very informative. Clarified the situation and solved my conerns
Sam
Sam3 posts
  NBN 25/10

Yans from Sales provided excellent, clear and highly professional support throughout the whole process. She helped me complete my Value Pack NBN and worked with the technical team to connect my service on the same day, which was very important as I had cancelled my previous provider that day. Yans made everything easy, smooth and stress-free. She… Read more

handled everything for me with great care and professionalism. She is amazing, and I truly appreciate her outstanding help and support.

Reviews with attachments

  • Thumbnail
Anthony
Anthony2 posts
  Fair Incentive NBN 25/10

Jay was excellent in setting up my new modem. He was very polite and considerate Show details ·  1

  • Thumbnail
Jah
Jah
  NBN 25/10

Manny just saved a loyal customer! Job well done. Do continue to be kind and helpful. Show details ·  1

  • Thumbnail
Ayman G.
Ayman G.
  NBN 25/10

10 from 10 – I appreciated your way for talking and you simply resolved my problem and fastly it was an amazing customer service thanks. Show details

  • Thumbnail
Rhiannon
RhiannonWA
  NBN 25/10

To help set up my byo – Amazing service, helped me to connect my byo modem, required every step and completed my issue really quick. Helpful information thankyou more. Show details

  • Thumbnail
Kim M.
Kim M.
  NBN 25/10

I've been with More for some time now. I used CBA's deal for the free NBN and throughout the years it's improved but the support is terrible when you really need it. And when the contract and deal ended, I could not send a support ticket and it would not let me cancel my account. Really ridiculous how they refuse to accept my support ticket (kept… Read more

saying it failed to create a ticket) and won't let me cancel it. Don't use them.

This is a followup, their customer service is terrible. I requested to cancel and instead of cancelling immediately as I requested, they set the cancellation date a month from today and closed my case. They also quoted the wrong company saying they're from Tangerine. So these companies are just sharing offshore support for their NBN and can't train their staff right. What a joke.

They did fix my experience in the end but it took way too long to fix a simple issue so it's a 3 star instead of 1.

More
More    

Kim, hi. We are so sorry to hear about this experience. A… Read more

Latest follow-ups

Marcus
Marcus
  NBN 25/10

I have called More , for 6 times today . No one could not help me and one lady said she will call back me but haven’t heard anything. Marcus was good . He sounds like very professional person. He knows what he need to do. After 8 days Now I am able to use internet. Thank you Maecus Show reply

 Follow-up  · After 8 days Now I am able to use internet. Thank you

In-depth reviews

Trevor
TrevorNSW4 posts
  NBN 25/10

My experience with More NBN has been nothing short of a nightmare. The service is plagued with constant disruptions and painfully slow internet speeds, making it unreliable for everyday use. Customer support is equally frustrating — call centre wait times often exceed 30 minutes, and when you finally get through, the assistance is minimal at… Read more

best. The call centre operators speak very poor English, which suggests the support is outsourced overseas to cut costs. Unfortunately, this only adds to the frustration and results in an overall poor customer experience.

I initially signed up through a discount offer in partnership with Commbank, assuming the association would reflect a reputable service. Sadly, this has proven to be a false assumption.

To make matters worse, a few months after joining on the discounted rate, More NBN suddenly increased their prices. Given the consistently poor service, this hike is completely unjustified.

Overall, I strongly recommend avoiding More NBN if you want a reliable internet connection and decent customer service.

More
More    

Hi Trevor, we are so sorry to hear of this experience. We've… Read more

Trish Kanoa
Trish Kanoa2 posts
  NBN 25/10

I had a frustrating experience with More Telecom, having to call four times before I finally reached Malani. The other team members I spoke with were unhelpful and seemed undertrained, as I was repeatedly passed from one department to another without any resolution. This left me feeling stressed and upset, unsure if my issue would ever be… Read more ·  1

resolved. The lack of professionalism from the other representatives made the situation even more difficult to deal with, and I was on the verge of giving up.

However, when I finally spoke with Malani, everything changed. She was not only professional but also prompt and took full ownership of my issue. Within just 20 minutes, she resolved the problem efficiently and effectively. Malani’s proactive approach and clear communication turned my entire experience around, and I was truly impressed by her commitment to helping. Her actions erased all the stress I had accumulated from my previous interactions and restored my faith in the company’s customer service.

Nikhil Jain K.
Nikhil Jain K.NSW
  NBN 25/10

Exceptional NBN Assistance by Prince Mickael: A Lifesaver! – I recently had the pleasure of experiencing exceptional assistance from Prince Mickael when onboarding for NBN internet service. What stood out most was his unwavering dedication to customer satisfaction, especially evident in his willingness to assist even during later hours. Prince Mickael's professionalism shone brightly when he promptly… Read more

picked up my call not once but twice, at 7 p.m. and 7:30 p.m. Despite the late hour, his enthusiasm and commitment to helping me set up my NBN service were unwavering. His patience and clear communication made the process smooth and stress-free.

Not only did Prince Mickael provide invaluable technical assistance, but his friendly demeanor and genuine concern for my satisfaction truly set him apart. It's rare to encounter such exceptional customer service these days, and Prince Mickael's dedication is truly commendable.

Thanks to his expertise and dedication, I am now enjoying seamless NBN internet service, and I couldn't be happier. I wholeheartedly recommend Prince Mickael to anyone seeking top-notch assistance for their NBN needs. Thank you, Prince Mickael, for going above and beyond to ensure customer satisfaction!

Recent reviews

Shrina S.
Shrina S.
  NBN 25/10
Value for Money
Transparency
Customer Service

Thankyou Manny (customer service representative) for your wonderful support and service. He was able to solve my all queries and issues that I was facing. I have been with More telecome for almost 3 years, and nobody had pointed the benefits that I could still receive, now I felt like I was being ignored despite being royal customer to them, while… Read more ·  1

promoting this service to my family members too, for this such a long period of time. Anyway, keep up the good work and your wonderful service, manny. I am deducting a star just for these previous experiences from More customer representatives.

Mir
MirNSW
  Fair Incentive NBN 25/10

I am satisfied with the excellent service provided by Alex Tomagan. He helped me sign up for NBN and mobile plans. He was very polite and knowledgeable. Thank you Alex. Show reply

Internet Service Providers

Find out how More NBN 25/10 (Value) compares to other Internet Service Providers

Know better, choose better.

Compare all
Bing H.
Bing H.4 posts
  NBN 25/10

Very happy with the service provided by Manny, i have two active services and surely will tell others about MORE. CBA customers can get huge discount that is so helpful Show details ·  1

Aye Myat Ko Ko
Aye Myat Ko Ko
  NBN 25/10

Mel from more and more team was very helpful and proactive to find the solution. I'm very pleased by her customer service and support. Thank you Mel and the team. Show details ·  1

Jane
Jane
  NBN 25/10

Thank you to MJ from Sales I wanted to express my appreciation for MJ, who was extremely helpful and friendly throughout the entire sign‑up process. She made everything very easy and took the time to ensure we fully understood each step. MJ was thorough, patient with all our questions, and provided excellent customer service. Thank you, MJ. Show reply

Wong
Wong
  NBN 25/10

Mel provided excellent support when my NBN and mobile offers were due to expire. She guided me step-by-step through applying the new offers on the portal and explained all the charges clearly. She also helped me upgrade my mobile plan to access the double data offer, including clarifying the billing cycle and when data refreshes. Her assistance was clear, patient, and very helpful! Show details ·  1

Kamrul H.
Kamrul H.NSW2 posts
  NBN 25/10

I am a new customer. This review is regarding the service I received from MJ from sales team. She provided excellent service, explained the product with clarity, gave us extra time to sort out some issues. Since I am a new customer, so can't say anything about the nbn or mobile service yet, but customer service from MJ (sales team) was outstanding. Thanks. Show details ·  1

Ianl
Ianl3 posts
  NBN 25/10

Joined More due to great deal offered via comm bank. Wanted internet and home phone, with existing home phone number being ported over to More. Unfortunately More connected their internet before phone number was ported, thus preventing phone number to be kept. Only way to keep phone number was to return to previous provider, which I did. Problem… Read more

then ,after cancellation of More account I did not receive promised email confirming account closure. Vin finally sorted the problem and emailed me. In future when home phone not needed would have no problems returning to More.

More
More    

Hi Ianl, thank you for your feedback. We’re sorry for the… Read more

Mel L
Mel L2 posts
  NBN 25/10

Had to discuss an issue with my account and a technical question and was lucky to speak to Manny (account) and Sus (technical) and both were terrific and very helpful in resolving my questions super quick. Thank you both for your professionalism, friendliness and making the process quick and simple. Very pleased. Show reply

cris
crisNSW
  NBN 25/10

The customer service representative Jeff was helpful, he went over and beyond to get my intermittent connection resolved. We went to the Gui and he changed the ip address. Keep up the good work Jeff! Show details ·  1

Jackie F.
Jackie F.SA3 posts
  Verified NBN 25/10

I cancelled my service because it wasn't worth the money I was paying. I then got charged $70 nearly for 2days of service. I had trouble with connection all the time. Customer service followed up after my original review and refunded my money, so gave extra stars for that. Show details

More
More    

Jackie, hi. We are so sorry to hear about this experience. A… Read more

Internet Service Providers

Find out how More NBN 25/10 (Value) compares to other Internet Service Providers

Know better, choose better.

Compare all
Craig E
Craig ESA
  NBN 25/10

I was going to give this a one star as I was without mobile service since Friday afternoon till Sunday and it was me doing the run around. At first they said I didn't have an account until I told them to look again. The only person that calmed me down and got right into solving the problem was a woman by the name of [Name Removed]. So next time you have a problem with More i suggest you speak to her otherwise trash service! Show details

More
More    

Hi Craig, thank you for reaching out and sharing your… Read more

DIGIN
DIGIN
  NBN 25/10

I recently contacted More Telecom and was assisted by Mal — the support was very helpful, efficient, and productive. Everything was handled spot on and with great professionalism. Really appreciated the prompt and friendly help. Highly recommend their service! Show details ·  1

Ming
Ming
  NBN 25/10

I raised a complaint as the nbn plan was expired and we have a pending bill to be paid, I was not happy was the bill as we haven’t received any following up expect pending bill email, Vin was really helpful and he found a better way to save money, I’m happy with the outcome. Thank you Vin Show details ·  1

lorraine
lorraine
  NBN 25/10

Thank you so much for your professional help today Megan. Nice to talk to someone that listens and your communication was clear to understand. Thanks again Lorraine Show details ·  1

Aeon T.
Aeon T.2 posts
  NBN 25/10

Spoke with Megan this afternoon after a few attempted communications via their 'problematic' online chat portal with other agents. I've finished my phone call now starting with angst to feeling totally relaxed (except for my displaced lumbar disc). After my discussion with Megan, nothing was too much trouble. Megan went above and beyond to sort… Read more ·  2

out my account in totality. I would not hesitate to recommend Megan as the yearly customer service star. Simply brilliant in every way! Megan, has been with mo doubt the most informed, the most helpful and offered the most clarity I have experienced with More, to date.If More doesn't recognise Megan's brilliant service, they are short-sighted.

Natasha G.
Natasha G.
  NBN 25/10

Anthony S helped me with my MORE plan when i rolled off the new customer offer for 3 phones and home NBN. He was fast to reply, super helpful! During a time where cost savings are important, i really appreciated his help in making sure im on the best plan! Thank you :) Show details ·  1

Anna C
Anna C
  NBN 25/10

Shifting the account for NBN and mobile phones from one person to another had originally been problematic. However today Manny patiently helped us sort out everything, gradually working through all the details. Show details ·  1

Fatema Mohammadi
Fatema Mohammadi
  NBN 25/10

Anna from the customer loyalty team provided exceptional service, expertly helping me with my NBN query. She was patient, understanding, and proactive in finding a solution, making me feel valued as a member of the More team. Her expertise and warm demeanor made the entire interaction a pleasure. Her customer service was the best among the more… Read more ·  1

team. Anna truly went above and beyond, and I'm incredibly grateful for her outstanding support. I wish her and the team all the best. Thanks and regards, Fatema

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.